Called them to replace a bathtub faucet. They scheduled to come in two days. The technician…read morereplaced the faucet. Workmanship was excellent and quick.

In May 2024 my sub pump in my house failed and a nice guy by the name of Nick came and replaced my…read moresub pump taking only 10 to 15 minutes to do the job and I was charged $650. Now here we are in April 2026 my sub pump failed again. I called and was told that my previously purchased sub Pump was under a three-year warranty so I would not have to pay for a new sub pump just labor cost. Someone came out and told my husband the cost would be $450 to replace the sub pump and then suggested he buy a better sub pump with the labor would be $750. My husband requested I only want the sub pump I purchased with the warranty. I do not need the labor. The plumber then left refusing to give us our sub pump and said that's not how we do business. IT WAS NOT DOCUMENTED that it's only under warranty if their plumber replaces it. I've called and inquired of the sub pump we purchased and they told me they would get back to me and have never gotten back to me. They are in fact avoiding me Getting a Lawyer by the way!

Had a leak in the basement, coming from the kitchen sink drain. Called these folks and they came…read morethe next morning. Josh called day of and said they could come a little earlier than the appointment window, which worked out fine. As I suspected the 60-year-old drain pipe had a hole, actually a crack when he pulled it off. He fixed it right up, and though we know the rest of the pipes, original to the house, will need replaced eventually this got us going again. Price was reasonable for what it is. Service was great.

Called for a simple shower facet install, $850 quote is $400 more than the next highest quote. What…read morea rip off!

I was in need of Water Shut Off for my house. I received the service of Utility and Septic…read moreSolutions. Ty went above and beyond, he's amazing. He helped us by calling the City of Columbus and making sure that they installed the mainline shut off outside my house. I 100% recommend this company. This company is very reliable, honest, and trustworthy.

Tried and true. Down to earth local business owner who will tell you like it is. He won't recommend…read moreservices that aren't needed just to make a dollar - reliable and super easy to communicate with.

Quick service and competitive pricing for a new water heater. Johnny did quality work and is highly…read morerecommended.

Platinum plumbers are very good at their job. I asked for an estimate Dan asked for pictures. He…read moresaw what I needed gave me a estimate. They came out on the day/ time that was good for me finished up in about an hour. And everything was done. If you have a plumbing problem or you need a serious plumber call these guys, they won't let you down. They replaced the main shutoff valve from the street to the house

Would give zero stars if possible - scheduled through Wilson Plumbing for a Friday. They called to…read morereschedule for another day, after wife took off work. I called the day before to check on time and they lost the work order... we're going to call back. Never did. I called the following am and they still didn't know if they could get there - wife has now taken off second day. Told me they could get back to me by 200pm... never did and never showed up. Done with them and all the Wilson companies! Note - Downs is now part of the Wilson Home Improvement Companies.

Would give zero stars also if I could. They tell you they are coming at certain times and never do…read moreshow up. No matter how many times you call to ask if they are coming they just don't. They don't call to tell you they aren't coming. Happened both times. You take the day off work and they don't care. They take your $1,000 deposit and don't care to show up. Used to be a great company with great people but definitely wouldn't recommend now.

Quite honestly, one of the worst companies I've had to work with…read more We had issues in our home with our sewerline - when we flushed the toilet, water would come up through the bathtub. We had family who live further away camera the line and determined our old clay-tile sewer line was impacted with soil and roots and broken, and would need a complete fix. We had Rooterman out in mid March to look at the problem. They originally snaked it, and said they would have to come back for a hydro jet. The hydro jet was scheduled for the end of the next week. The plumber showed up 6 hours late. They got busy with emergencies - which I understand, and would have been fine with, but no one ever called or texted or emailed me to let me know. A quick and simple communication would have made all the difference. In addition, when he showed up, the tank trailer they use for the hydro jet was empty, so they had to fill up using my water. Due to the fittings of my pipes they couldn't successfully hydro jet, and would need to do it from the roof, and would need to come back with another plumber on a different day. A week later they come back to get on the roof and hydrojet. That day, they also snaked from the basement drain. However, I wasn't told they were doing this, and they disconnected my utility sink in order to do so, got sewage all over my dehumidifer, and never cleaned up or reattached my sink. Then they asked me for contractor bags to put their equipment in. Ultimately all this trip did was completely fill our stacks with water, which later caused a sewage backup in our basement - an issue I had never had in the 9 years of owning the home. A week later another employee came out to give us an estimate to replace the line. He said he would need to contact the city about fill requirements, and would get back to us the next day. I did not hear from him or anyone else the next day. I called and left messages the rest of the week, and never had a call returned. At this point, my fiance and I are just trying to get our utility sink repaired, because the fittings won't seal on the sink anylonger. We aren't able to due our laundry because the utility sink where the washer drains into has been disconnected for over a month. We had a plumber out on Saturday May 2, who said the fittings would need to be replaced, and we would be contacted Monday, May 4. We never heard from anyone. We called and were told they would call us back. That didn't happen. I called Tuesday, May 5, and was told they could have someone out the next Monday, probably. I said that we really need someone sooner, as it was RooterMan who disconnected our utility sink during a job and never reconnected it, and we need to be able to do laundry. They said they could check with a manager and call me back. I asked to speak with a manager, and I was told a manager would call me. I asked would it be that same day, and I was told yes. I never recieved a call. All I want is for RooterMan to come back with the ~$20 worth of parts to fix my utility sink that they disconnected over a month ago. I can't imagine this would take more than 30 minutes. And yet, I've been consistently given the run-around, told we would be called back, and consistently ghosted. Tl;dr - If you want a job done poorly, uncompleted, have your materials used, and then have them ghost you, this is the company to go with.

From the owner: At Rooter Man, we provide comprehensive plumbing services for homes and businesses. From septic…read moretank pumping and drain cleaning to pipe repairs, water heater installation, and more, our experienced technicians are here to handle it all. We offer fast, reliable service 7 days a week, ensuring your plumbing systems run smoothly and efficiently. With affordable rates, expert workmanship, and a focus on customer satisfaction, Rooter Man is your trusted partner for all plumbing needs in the your area. Call us today for fast, professional service—no job is too big or small! 877-232-1520

Had them come to fix a cracked sump pump drain line. The line was hard plumbed correctly just…read morecracked when they got here. They installed a shielded rubber coupler with the pipes at an angle and a unshielded coupler outside. I called to ask about it, and instead of putting me in touch with an owner or supervisor the receptionist transferred me to the technician who did the repair. He said they do that because it's easier, it's fine and they will stand behind it for 30 days. Not what i expect for over $400. I won't use them again, and I wish I could add pictures of the " repair".

Emergency Plumbing Heating & Air did a great job on our old furnace. Finding the right part was not…read moreeasy. We especially appreciated Shawn who took the time explaining everything in photos and detail. Thankyou. Robert & Tamara Macaluso

I called on a Friday when ALL plumbing goes bad. Luckily, my issues were not 'emergencies'. Even…read morethough they had explained that I might have to wait until Monday or Tuesday based on their workload, the guys showed up at the end of the day and were quick, efficient and very knowledgeable. Very personable technicians and helpful with recommendations to avoid such issues in the future! I cannot recommend this company highly enough! Thanks!

Called for backed up drain in basement. They showed up when they said they would. Called when on…read moretheir way. Did no make huge mess.

Grant & his team are truly great! They arrived on time (a big issue w/me), showed us photos of…read moreprevious work they had done & offered us different costs based on the kind of work done. They installed a new shower faucet in our stand-up shower. From a 2) handle to a single handle. Work was DONE THE SAME DAY, & was in line with their estimate pricing. They were VERY friendly & professional. Seriously! I know that we're definitely going to have them work on a bathtub project next. I urge you to call G-Tech for an estimate on your plumbing project. I think they could absolutely save you some money & headaches!

From the owner: - We'll be on time. We know your time is valuable and there's no reason you should waste it waiting…read morefor us to arrive. - We'll let you know when we're on our way. It's just good manners. - We'll never set foot in your home without shoe guards or a floor covering. Protecting your home is part of our job. - You'll be given up-front pricing. No guesswork -- always know what you're paying before the work begins. - If we were called out for a custom estimate, we'll deliver it to your email inbox within two hours of leaving your home. No waiting around!

I was referred to Zoom Drain by Transit and Flow for jetting and a camera inspection after a…read morebasement backup issue. The technician told me he could not get past 45 feet of line and suggested there was a collapsed pipe in my yard. I was verbally quoted a repair in the $6,000-$18,000 range. Before committing to a repair of that size, I obtained a second opinion. The second plumbing company cleared a blockage and provided video confirmation that there was no collapse or structural damage. Based on the major misdiagnosis, I requested a refund under their advertised 100% satisfaction guarantee. Communication was slow, and I was made to feel like the video proof I provided from the second company was insufficient (even though it was time stamped, dated, and I shared the invoice summary). I initially received only a partial refund. After multiple follow-ups and escalation to ownership, I was ultimately refunded in full. I'm sharing this so others (especially first time homeowners) understand the importance of getting a second opinion before approving major excavation or high-cost repairs. While the final outcome was a full refund, it required time and persistence to resolve.

Plumbing Service on 8/2/2025…read more I am writing to formally express my dissatisfaction with the plumbing service I received from Zoom Drain on August 2, 2025. I contacted your company for three issues: 1. A clogged drain in my walk-in tub 2. A replacement for the tub's drain stopper 3. A small leak under the kitchen sink I was told there would be a $200+ service charge--regardless of whether any work was completed. That should have been my first red flag. When the technician, Eric, arrived, it quickly became clear that he did not know what he was doing. Not only did he fail to resolve any of the issues, but he also managed to make the situation worse. As for the simple task of replacing a drain stopper, I was told it would require an entirely separate visit. Seriously? This is unacceptable. I paid for a service and received nothing of value in return. There was no resolution, no professionalism, and certainly no reason to justify the cost. I trusted your company to provide reliable service, but this experience has felt like nothing short of a scam. I will be sharing my experience publicly so others can avoid the same mistake. Use this company at your own risk.