Getting the car in for a 5k service today. The Mummy is playing in the Customer Lounge. Whatever happened to Brendan Frazier? Happy Motoring. read more

World Car Mazda - Car Dealers Near Me - San Antonio, Texas

I was treated with such care at World Car Mazda North. I appreciated not only Cody Goodwyn's time but his genuine support and patience throughout my day of purchasing my Mazda 3. Very low stimulating music. I also appreciated how each dealer wasn't trying to fight over which person gets to me first. The coffee could be better, otherwise very nice and clean place! (I came to this place before I even read reviews about this location because I was just shopping around, but i definitely would recommend Cody Goodwyn as your dealer. My sister and I both left with a new 2026 vehicle) I also want to add that for the financial part of the process you will be taken to Kia next door, I just didn't really like that part of going back and fourth from one building to another. read more

World Car Mazda - 2026 Mazda 3 - Car Dealers Near Me - San Antonio, Texas

Do not buy a used car from this place. I bought one and not even 6 months in, it broke down. I purchased the warranty when buying and they quoted me hundreds of dollars to repair the car and of course the warranty doesn't cover any of it because it's "normal wear and tear". I have barely put any miles on the car. Go somewhere else. read more

Thursday October 17, 2024: Used Navy Federal True Car to set up the deal. Friday Oct 18 0900: No one followed up, very interested in car so I followed up with them. First salesperson was new and said they didn't know how to handled Internet sales. Transferred to Henry, every question I asked him was no. Tried to get price reduced as it was higher than what true car said was fair. He didn't know and was afraid to ask Sales Manager. I have a hard time getting around so I asked if we could do whole the deal online, and set up delivery, "no we don't do that either", "you have to be physically here to buy the car". Is this not 2024? I asked Henry to tell me more about the car, was it a trade in etc, he literally said you can find out what you need to know online. Why am I paying for a salesperson, if I'm to do all the research? I mean come on make the process positive. He literally asked me what he could do to earn my business to include delivering the vehicle, but then he never followed up . At 2pm I texted him to say I wanted the car, lets write up everything and I'll be tomorrow at 2pm to pick up it up. I called again around 6pm and was told by the Sales Manager a very rude gentleman, that the car was sold "8 minutes ago" by Henry to another family. Worst experience ever and I am very old not my first car purchase. read more

I feel I should warn you about World Car Mazda. My daughter-in-law took her car into the dealership the week of Christmas to get some work done on it. We picked it up on Christmas Eve and found the following, the passenger door was broken and would not open, they did some work on the entertainment screen and left scratches on the dashboard, subsequently the shift indicator no longer works, nor does the electronic sports mode. I got the door open, I found the damage to the door frame as you see in the pictures because the technician decided to try to force the door open. I am not sure what he was thinking. Since then, I have visited several times and made several phone calls only to get that they are waiting on a loaner car. They have verbally said that they will fix all of the issues, but I bet if it was one of their cars or their managers you can guarantee it would've already been taken care of. I called twice yesterday and left a voicemail and never got a return call. You can't even get a hold of any of their managers because it is not listed anywhere because they don't want you to get a hold of them and call them. I've never seen a business that does not have a contact information for their leadership. One would think that their top managers would want to know when people are dissatisfied so that they can correct their mistakes. All we want is the car fixed. If they had just provided a rental car and fixed it, she would have the car back and I would not have to be posting this. read more

See all

** Update from 1/10/2024 review ** Ned (sales manager) helped resolve the missing/non-included spare key issue--he asked me to call World Car Nissan and tell them to bill his location for programming a spare key. Appreciate his efforts. read more

Every time we go there, maybe 4-5 times over the past ten years or so we HATE our experience. No one cares. No one comes to greet you or they're just not easy to deal with. When will we learn?! read more

Our purchase experience at World Car Mazda was nothing short of excellent. Chris, our salesperson, did a great job getting us in the door, showing us the car, getting the paperwork lined up, and helping with the finance process. We got a great car at a fair price. We wound up purchasing a "high tech" extended warranty with the car, which we were told would cover road hazards. It does not. It does give us 7 years of extended coverage for anything mechanical or electrical that may fail on the vehicle, and that's nice, but it is NOT exactly what was represented to us by the fiance rep. Fast forward two months after the vehicle's purchase, today, we bring our car in for its first service. We haven't had any issues with the car aside from a puncture in the tire - everything else is working well with the car. No issues driving it, no issues with brakes, etc. It's been wonderful. We were told that the first service would be complementary. It was, but we had to ask for it. Had we not asked, the charge would have been $123. Additionally, the service technician provided a video of what they found on the car. Everything was in good shape, except for the rear driver's side rotor. Effectively, we were informed that this rotor had a gouge in it, ostensibly from a pebble. Ultimately, the rear rotors would need to be resurfaced or replaced, and we'd need to get new rear brake pads to go along with it. To be fair, I may not have fully understood whether the intent was to resurface or replace the rear rotors. Nonetheless, this would cost $400. I spoke with the service department supervisor and manager, and asked if they had video documentation of the condition of the vehicle upon receipt -- namely, could they show in video that this rotor was in good condition upon receipt and sale? They could not. I inquired as to why they didn't have the same process for vehicles being brought in as used cars, and this was an apparently offensive question. I then asked if they had documentation, and they said they had the technician's report from the intake process. I asked if it was possible if the technician made a mistake, and the response was "No, we trust our technicians and they're very experienced." While I recognize and trust that the technicians are experienced, it doesn't make sense to me to have variations of processes in place in the business. I also understand that the technicians are humans, and that despite the protests of the service department manager, humans are fallible. I ended our conversation on that note, and advised that we'd take the car without having the resurfacing or replacement of rotors done at that time. Upon returning home, we brought the car to our local mechanic, and explained this process. He asked the same questions I asked: "Have you heard any grinding sounds, metal-on-metal sounds, or felt any shimmying at all when you've been driving the vehicle?" "No." "If you don't have any symptoms, and you didn't bring the car in for a brake problem, but you were told you had a brake problem when you brought it in, you don't have a brake problem. We'll be happy to look, but based upon what you're saying -- it's asymptomatic, then it's safe to drive. If you experience any problems, we'll be happy to take a look then. I always ask myself if I'd let my daughter drive the car. Based upon what I'm hearing, I'd definitely let my daughter drive this car, and would give her the same advice." Bottom line: this dealership was great for the sales process, but the service department effectively tried to cheat us out of more than $500, for a service that would not have been complementary had we not reminded them of this fact, and for a problem that doesn't need to be addressed at this time (because it's entirely asymptomatic), based upon over 150 years of combined mechanical experience from our local and trusted mechanic. World Car Mazda has lost us as a customer of their service department for trying to swindle us out of a relatively small sum of money. If you've got a trusted local mechanic, and something doesn't sound right, get that second opinion. read more

I had an appointment today at 11:30am with World Car Mazda on IH35. I got a call at 9am this morning that my appointment was canceled, as they did not have the transmission fluid or filter to do the job. Mind you that this appointment was scheduled Tuesday the 4th of June. I traveled from Austin Texas to have this work accomplished, as the Mazda dealership had no availability available. To say the least Im very upset. I wasted my time and fuel coming down here for nothing. Unhappy and Meztli Yduarte. read more

Purchased Mazda CX50. Originally was from Alabama. Red light kept coming as a warning. Turns out transmission was bad. Took them 4 days to let us know they did not have a qualified Tech on staff. Staff was condescending and rude. Gave use another car but at a higher price. We had to get our invoice from Mazda HO. We requested our own CU financing but they gave it to Mazda at higher interest rate. We called them for an invoice and was ignored. All Staff needs to be retrained or replaced PERIOD. Beware of this franchise. read more

Wonderful new car buying experience. We purchased a brand new CX-50 from Tim and the whole process couldn't have been more seamless. Extremely knowledgeable employees, this wasn't our first Mazda purchase but it was our quickest and easiest. read more

World Car Mazda - CX-50 - Car Dealers Near Me - San Antonio, Texas

I wanted to say good things, but I did not have a satisfactory experience at World Car Mazda. I took my CX5 in for its second oil change of its life. I purchased the vehicle at another Mazda dealership thats further from my home. I got a letter in the mail offering me a chance to do my oil change with World Car for $20. Gas prices being what they are I went for it. Here are my concerns: 1) I have an oil change package I got with the vehicle. They never asked if I had one, and I found out after all of this that they could work with it or try a transfer to this dealership. 2) After doing my oil change they attempted to charge me $85, despite their $20 offer. I mentioned to the lady why it was 85 when I got a letter saying it was 20. She calls the service guy over and says "can you fix this, he got the first time oil change letter." You KNOW its my first time here with you. The vehicle is NEW and we just talked about it being my first time here. You know you have that promotion but you try to see if you can get away with overcharging me? Nope sorry. If they can try to pull that, I dont know about you, but I'd start worrying about leaving them to work under your hood or on your brakes. I think Ill go back to the dealership 17 minutes away instead if this one thats only 4. read more

One star is too generous. Absolute garbage service. My service advisor is knowledgeable and certainly capable, but the run around and overall awful experience here compelled me to tell you to stay clear away. You have options and this is not the place. I have car shield and after weeks of conflict with scheduling I got my car serviced. All the parts were taking their time so I was allowed to have one window repaired, pay my deductible and take the car. The plan was once the other parts arrived I'd return for another window repair and an o2 sensor. I was called on a Thursday and asked to bring the car Tuesday the next week. I was told my car would be ready that day or the next. Instead, later I was told that my car was ready, but that I would not be able to take it until car shield paid them their share. Further, that this has taken up to to 2 weeks. What!??? I was told my advisor was off Wednesday. I called car shield they said they'd take a few hours not weeks, but Mazda World Car need my signature for the paperwork. So late Thursday, World Car asked to drive in "with a make believe car...I guess" and sign so that they work on sending the docs to CS on Friday morning. This is BS. I refused. I was 20 min away and without a vehicle. I refused to travel only for that until now. So, now I'm here (Friday morning) and have to wait hours hoping CS pays these people soon. Point is I fulfilled my portion and paid my deductible long ago. I should not have to be subjected to this. If WC has an issue with Car Shield not paying, why take their business. I was going to pass on getting service here, but had been assured that I'd only be subject to my deductible, which I paid. DO NOT COME HERE! Plus, the office manager is never around or willing to talk. False customer expectations. Delivering "changed" news after the fact, treating me second class. Tending to walk ins before me on Friday morning because "she's their service advisor" and they've been waiting (less than me, mind you). The service manager Chris G had little patience, rarely available and when I finally spoke to him today I promptly noticed that he lacks customer service skills. His staff appears in the know, but then change up. I'm a patient and understanding person, but this experience caused me to get irate and it's been a huge mess. Before this company even worked on my car we had cost and process worked out. Then it was changed up and no one there cares. I've called Robert Fernandez 3x and Mark S 1x so far. I have a case # with Mazda corp. now. Dealerships are independently owned, but they represent Mazda brand. Here fall short however, so, I'll make sure mazda and you all are also in the know. You have a choice. They're are better managed service centers with even more reasonable pricing. Don't come here. read more

World Car Mazda - Paid 9/23. Returned 10/1 for continued service. ....just got it back 10/4 after a lot of grief. - Car Dealers Near Me - San Antonio, Texas

See all

I had the intentions of checking a vehicle out I had seen online, I was originally assigned to be with a salesman that goes by the name KC. Needless to say my experience with this individual wasn't as pleasant as I had expected, he spoke to me as if I was a a child and made comments such as "let's be sure that you can actually buy a car today". I requested a new salesman, and the other salesman Henry as well as manager Paul was friendly and eager to assist. Henry answered all my questions as well as guided me through the process with a positive manner. I did not go through the sale due to not being able to trade in my vehicle. However, If you do go to this establishment I highly recommend Henry to be your salesman! read more

Great customer service and great vehicle for the price. Thank you Terence & Michael for all the help in finding us the right vehicle for our needs and within our budget. The wife and I were in search of a used SUV with all the bells and whistles but with low mileage and within a fixed budget. We stopped at World Car Mazda because we saw a Cadillac SUV within our budget and low mileage, so we decided to check it out. After test driving this Cadillac we liked the ride and all the bells and whistles but the seats were uncomfortable for a Cadillac. In comes Terence and Michael to the rescue, we told them what we were looking for and what we had to have but at a certain budget. Of course we liked the showroom CX-5 and they both said they could get us into one for our budget if that's what we wanted, so we test drove one in our budget, we liked the ride and the seats were VERY comfortable and the vehicle had a lot of the bells and whistles we wanted, but we just didn't like the color, we'll, they fixed that and brought up a beautiful red 2018 CX-5 Touring with only 16 miles on it, we haggled a little with the price and walked out a couple hours later with a car that was everything we asked for. That's for all your help Terence & Michael, we couldn't be happier with our selection read more

World Car Mazda - Car Dealers Near Me - San Antonio, Texas

See all

If you want a dealership that actually communicates with you and keeps you informed on your vehicle purchase stay away from this place. Every time you think about a dealership and why people hate them, this place is a direct example of that. We purchased a vehicle on March 28th. I was told the vehicle needed to go through an inspection before they could actually let us leave with it. Anytime I tried to get an update on our vehicle I had to call a manager or the service department. Our salesman was unhelpful. It is not my job to have to coordinate between the sales and service department at a dealership. No one here communicates and it's actually very embarrassing for them. We talked to a manager who day of purchase was very rude and belittling. (Thanks Paul). He basically accused us of lying when we mentioned negotiating pricing. No one informed us they don't take payments on a card of more than 2,000 so on a Saturday we had to rush to our bank in town to get a cashiers check. (Also, who doesn't accept payments of more than $2,000 nowadays?). We got our vehicle before the final repair was made, we are waiting on a master switch for the drivers side window. Our salesman told us we couldn't take it home without that fixed. I called service and they told me I could take my car and bring it back once the part was in. They assured me over and over again they would call me once my part was in. I called today and guess what? My part was in. And no one called me. I scheduled my own service appointment to get it fixed. I also want to add that the vehicle was filthy when we went to buy it the first time. When we left with it weeks later we saw that the hood had hail damage which was successfully hidden from us. And we only saw this after they took all of our money. We left with the vehicle because this was the most miserable and emotionally exhausting experience I have ever had. I will tell everyone and anyone I know to stay away from this horrible place. Also. My vehicle is currently parked in my driveway right now, but it's been relisted for sale on their website since Monday. read more

This review is for the service department specifically. I have not purchased a car here so I can't speak on that aspect of the business. The service department here is amazing. Ron and Mari were super sweet, attentive, and communicative. I bought a used vehicle and a few days later the security system locked me out. I had to have it towed to world car Mazda after a locksmith informed me that they couldn't do anything with it. I was absolutely blessed enough that they had a loaner I could use during the process. I couldn't be more thankful for it. Ron called me and kept me updated throughout the entire process and didn't authorize any work without touching base with me first. Originally they thought it was the PCM board and quoted the work to be $1200-$1500 ... but a few short days later they discovered it was just a few relays and it would be less than $200! How lucky!! I imagine a lot of other mechanics would have just done the originally quoted work anyway just to get the money, but the integrity of this shop was amazing and, again, I couldn't be more thankful. I'll definitely be bringing my vehicle here more often than not. Thanks again y'all!!! read more

Sales manager made an inappropriate comment about buying dinner and laying down in bed with my gf when we were looking at a Ford 150 that they had in regards to a trade value I received elsewhere if we could get that value offered to elsewhere . I let them know that I was not interested in proceeding and we were too far apart to find common ground and excused myself, the sales manager grew irate and made some imature remarks. Reached out to the Gm and higher ups and they never called back. Sexual harassment and terrible customer service. In my years of working in the dealership industry have I ever see or heard disrespect, the sales guide was professional and friendly, management is terrible and disrespectful.... he has a lot to learn on how to handle situations and should be removed from this establishment. Never received a call back from manager read more

STAY AWAY! Scheduled oil change and tire rotation for my 2010 CX-9. I also needed to install new OEM TPMS. Right out of the bat I got the warning that they only had one tech on a saturday, so 2 hrs for an oil change. Then they quoted $350 to install 4 TPMS. $350!! I called another local Mazda dealership and they charged $99!!!!!! $99!!!!! I asked for my car back. Not ever coming back. 1 Service tech available for a Saturday and 8 sales guys doing nothing. Bad staffing and overpriced. read more

Wow. I did a walk in for services Department because my windshield wiper rear side is not functioning properly and they helped me right away. Not only that they offer me snacks, coffee and a complimentary car wash. Both front desk personnel were both professional and very helpful. I was impressed by this Mazda Dealership Services Staff. Kudos to you guys keep it up read more

Love this dealership's service department! They were a little bit of a longer drive for me, but I started going to them after another Mazda's service left me more than disappointed. I had varios advisors here throughout the months I went to them for care, but they were all amazing! They take the time to go through service options with you, and have no problem answering and explaining any and everything you don't understand before going through with any service. And their military discount in an amazing plus! read more

Hello, I would like to tell you guys my car salesman; Rudy at World Car Mazda North was 100/10 he was everything me and my wife were looking for to sell us a vehicle. He worked with us for numerous hours trying to help us with the numbers that we could afford, and he would go out of his way with customer service. Me and my wife love our car currently which is a 2018 Mazda CX-5 and we appreciate it very much considering how Rudy and Mazda worked with us since we are a Military Family and it was our first car we bought at a dealership. We plan on buying another Mazda as our next car, because so far we love it and have no complains. Thank you so much Mazda and Rudy! -Tristin Henderson read more

World Car Mazda - 2018 Mazda CX-5 - Car Dealers Near Me - San Antonio, Texas

See all

I would give zero stars if possible. I received an unsolicited text message from their internet team and before I could even respond back with "stop" (maybe 30 seconds), I received a phone call from a rep named Michelle. I think it is completely unprofessional to not even wait for someone to respond before making a call. I was told that she is new so this incident is a result of inadequate and horrible training on behalf of the management at World Car Mazda North. I will NEVER use them because of the unprofessional behavior. And the only reason they contacted me was because I previously owned a Mazda. Not because I contacted them. JUST HORRIBLE- THEY NEED TO TEACH BETTER CUSTOMER SERVICE. read more

I inquired about a car via email. I was contacted the next day and agreed to an appointment to see the vehicle. I was both emailed and texted a confirmation of that appointment. I was told that the car was parked in front of the office and ready for our inspection. We arrived on time and told that they could not find the car. After a 30 minute wait we were told that the car was supposedly being serviced but not available for viewing for 2-3 days. We were told that there were similar cars available so we agreed to look at them. We didn't want our hour long drive to be wasted. The first car they promoted (or was it bait and switch?) would not start and was out of fuel. Another 30 minutes passed and the car was available for a test drive. It performed and I was willing to discuss its purchase. The company's advertisement had a link to follow to determine the NADA and KBB values which we checked on line before agreeing to the appointment. Their price was $3000 higher than NADA and KBB. I said that we would have to address the price and was told that the only decision that I had to make was YES or NO as they do not negotiate. Apparently they make up a number and then shove it down your throat. I wish I had read the other reviews before contacting them. I would have saved a trip and a great deal of aggravation. For an "organization" with 10 locations they do not seem to have any concept of customer service or basic business ethics. I called upon my return home and tried to reach the general manager. Curiously, neither he nor any other managers were available. I left my phone number and have not received a call. Doubt that I will. Save yourself the trouble and look elsewhere for a car or truck. read more

This dealership has the worst management. The service manger Harry is very unprofessional. After they charged me for a service I apparently did not need they refused to refund my money. I have given them several chances allowing for bad days but that's all they have. From not replacing oil change cap to doing an awful brake job that took 4 try's. The store manger Mr Minatra also refused to take my call or visits and hid from me. read more

We haven't purchased a vehicle in 9 years and needless to say we were not looking forward to it. We had visited World Car San Antonio 3 weeks ago and that by far was the worst experience ever!! We came to World Car Mazda North, afraid it was going to be the same kind of experience, but it was the complete opposite. Chris and Mike made our car buying experience not only easy but enjoyable!! I can't recommend this dealership enough...Thank you so much for making our experience amazing!! read more

Mr. Minatra, I provided you with my telephone contact via your listed email last week, awaiting your response or I can call you if you email me at jyee8309@gmail.com. read more

My wife and I used Cars.com to try and find a car for our daughter. We had a fixed price range and an idea of what we wanted in terms of acceptable miles on a used vehicle. We contacted Legend based upon contact info filed with Cars.com for a possible car. It turns out that "Oh, that one just sold yesterday". I allowed the person I was speaking with to have my contact info and asked that they look up cars that fit our profile. We were repeatedly pestered by the people at Legend Mazda to come to their showroom in order to access their vehicles. What they didn't do is see where we were in our travels and travails. It turns out that Legend Mazda and World Car Kia are all part of the same outfit. After having BEEN at World Car Kia and having their sales staff jerk us around we fought Friday afternoon traffic up I 35 only to be told that one of the cars they had to show us was... At World Car Kia! Here we are, looking to hand over big wads of cash for cars they these folks have and we get treated like we are something on the bottom of their shoe. Maybe I'm not coming in there for top of the line, but these guys make a huge profit on every turn, not just new cars. I'm not coming to them for a favor. I'm coming to them to be viewed as a customer. A customer isn't someone you leave standing around while you shuck and jive. A customer isn't someone you laugh at from behind your store window when they leave in disgust over being treated like crap. We went through a lot of hassle with Legend/World Car yesterday and were treated poorly. I strongly urge people to seek elsewhere rather than reward these inconsiderate jerks. read more

Very happy with the service I was given, they worked hard to get me happy with the vehicle I wanted and in the price range I needed it to be in! read more

I was very pleased with my salesman, George. He educated me on everything. Knew his stuff. I think I could have negotiated a little bit of a better price since it had been the showroom car driven by many with 3,000 miles on it. But it is the Signature series and I'm very happy to have a car with all the bells and whistles. I've never even considered a Mazda before but after having it for a month I'm very happy I wandered in there. read more

Absolutely the worse dealership I have ever visited!! Extremely poor customer service. You have Salesmen complaining about hourly wages & a absolutely rude sales manager!! We didn't expect to hear how the owners are penny pinchers.The negative tension is visible there and no one is willing to make a good deal or any deal. It's a take it or leave it mentality. Micheal the Sales manager was extremely rude and even to his Salesman in front of us. We are so glad we did not buy a vehicle from them & ended up getting a vehicle at an Ancira dealership where they were very respectful. read more

Beware! I will not recommend nor be a returning client. Very uncomfortable customer service from the start. First, the man who sold me my car text me at 2am a flirty text that was unwanted. I ignored it. Second strike, my spare key wasn't programmed. I had just got back in town from a work trip and needed to go straight to work but I couldn't find my key anywhere! I spoke to the dealership, to let them know my spare key wasn't programmed. The man assured me it was an easy fix, tow in my car and they can program it. My key was under warranty still. They wanted to charge me $500 to cut me a new key and program. I told them I'm still under warranty and it is a defective key. They gave me the run around. No one cared nor wanted to help me. I called Mazda and they didn't want to help me either. So, After being on the phone for over a hour trying to get anyone to care, my phone was on 4%. So,I call roadside and the custom tow to my house would be 80! Ugh so I paid it. My Uber to work was another $20. Walked into work late, lost out on money and unlike the dealership, I care about providing excellent service in my career and that was Compromised. By grace, LAS PALMAS KEY SHOP program my key for $45 dollars paid another $45 for them to go out to my house. This was amazing. Very professional and not expensive. I shopped around everyone else want $200up just to program an active key. Finally had my car running, after such ordeal, lost wages and bad treatment, by every person I spoke to and it was a lot of people! I went into the dealership, after having previously spoken to Henry. he said they would cover the cost of only the key since it was under warranty. I spoke to them on the phone, so I wouldn't waste my time and gas going across town. I was told to come in which I did. Henry was called out of his office. He was Disheveled and rude. Still, insisting on me pay $500 again! Last strike, I'm filing a formal complaint about this mistreated from everyone I spoke to. Even if this man couldn't help me and had to go back on his word, at least have some humanity and help me understand the situation. Instead of coming out in a huff, grouchy attitude. I thanked him for my wasted time and left. I hope never to deal with Mazda again. read more

This dealership is an absolute bunch of scammers. Will never recommend. Their vehicles are more expensive across the board then the ones identical to theirs from a different dealership. The sales members all force you to run your credit in order to "verify your identity", which unless they believe you're a terrorist under the USA Patriots Act, they have no right to do if you're not using their financial services. Once they give you a quote for a vehicle, it will guaranteed be different from what the website shows and what they tell you before you get a test drive. You have the right to refuse a credit check for any reason, unless you use their finance, but they will not work with you without doing it. Stay away from these scammers. read more

The sales people at this dealership were insistent on running my credit even though I walked in with financing in hand. They tell me they needed to verify who I was, so apparently driver license , Auto insurance information and everything else they asked for wasn't enough. They would not sell me a car because I would not sign their credit application even though I didn't need credit. read more

It is my opinion that my salesperson, and the rest of the World Car Mazda North staff, need to take some additional training in the field of customer service. While test driving a vehicle that I was interested in, the salesperson was texting almost the entire time and was not paying attention to my comments, or questions regarding the vehicle. In addition, while waiting for a breakdown of vehicle cost from his manager, the salesperson attempted to sell paint and interior protectant to me, even before I saw any numbers. I didn't appreciate the intentional upsell of useless add-ons, especially before a purchase agreement was signed. Their time would have been better utilized to build rapport, an essential function of customer service. Upon receiving the vehicle cost breakdown, I explained that the trade-in value would not work based on the research that I have done. I also said that I would like some additional time to review all of the information. My salesperson took my proposed trade-in value to their manager, discussed my requested revision briefly, and returned. My salesperson then explained that he does not want to get yelled at by their manager...for not making a sale at that moment. Yikes!!! My immediate thought was that the comment was inappropriate and not at all my problem. I asked my salesperson to please review the cost breakdown with proposed trade-in value again and get back to me the next day. My salesperson said that they would do so and set an expectation to call me at 10AM. The call never came, an e-mail was never sent, a text was never received, but maybe because my salesperson finally left their job due to the verbal abuse that they mentioned. I refrained from using my salesperson's name in this review for that reason alone. My experiences over the past 6 years with World Car Mazda, World Car Mazda North, and World Car Nissan have all been mediocre, underwhelming, and have always resulted in me feeling like a number instead of a customer. I guess that I am the one who is in the wrong for continuing to try to purchase a vehicle from this group of dealerships. Please don't waste your time like I have. read more

Very quick to sell cars but horrible service after purchase. I brought a 2015 cx5 within the first 2 weeks my brakes were jammed, 3 weeks later it jammed again. I was adviced by the GM not to use the parking brake. What??? 3 months into my purchase there was a strange noise coming from my engine the techs said they drove my car around but didn't hear anything my suv was with the dealership for 48hrs. When I went to pick up my suv turned on my car the sound was there louder... a tech discovered the problem. And said its an expensive fix. Here I am 4 months into my purchase and the problem is not resolved. I spoke to Mazda headquarters and was told "mazda doesn't have to repair the problem if its a big task". So much for the warranty. I took it over to pepboys and they diagnosed the problem to a belt being too loose. The problem & labor cost a total of $126.00. So again this legend mazda dealership sucks. I regret buying my car with them. Recently when I walked into the service door they were advertising brake service for 174.99 per axle. Thats expensive!!!! Northpark Mazda advertised it for 99.99 per axle. What does Legend mazda think they are BMW? read more

World Car Mazda - Car Dealers Near Me - San Antonio, Texas

I went in for a brake light and windshield wiper replacement - booking online through the service department's appointment calendar - there were no prices listed for the service and seeing as how this was a replacement through simple wear and tear I thought this would be a no cost service. When I received the bill however, it was $111.57. Can you imagine my shock and embarrassment!? I did not get paid until the following day, but had all of my Christmas gift money with me fortunately and had to use that to pay for the service. I'm not one who usually complains about price - especially when you know about it coming in, but this was entirely ridiculous! You go to the dealership because that is where you bought the car and expect the best service and handling of your purchase and instead are cheated out of money. Knowing I could have had someone do this now for less than 20 dollars, I will NEVER return for a service to this or any Mazda location. I am so upset as a supposedly 'valued' customer who has been to this dealership and the KIA across the lot for all of my car purchases. I am going to make sure that no one I know does business here and takes it elsewhere before they lose out on hard earned money that could be better spent. So upsetting! read more

I recently "purchased" a car at Legend Mazda. When I drove the car off the parking lot...they did not fill up my gas tank, which is the norm when purchasing a new car at a dealership. I went back to the dealership to get my free gas tank, my third attempt at it, and was ambushed by the manager, Collin, at the dealership. For one, he refused to re-fill my gas tank, telling me that I should've been there earlier...and to come back tomorrow. Again, this was my third attempt. Secondly, it turns out that the dealership did not properly finish the paper work on the sale. I was told that I needed to sign more paper work, but, with a different monthly payment that was agreed upon. I was told that they could not honor the monthly payment that they told me I would have. During this discussion Collin, the manager, was very rude with me and unprofessional. I felt like he was trying to take advantage of me and the situation. Maybe he thought that I would just give in because I am woman and was there by myself, at least, that is how he made me feel. I was so upset and felt so disrespected...that I told them to keep their car, and walked out. I emailed the Director of Sales, and the managers, the next day and informed them of my experience the night before: I have yet to hear from anyone on what happened. No apologies, not even an attempt at an explanation of what happened. Needless to say...I am very disappointed with my experience. I was so happy about my new car, I only regret that I dealt with such an unprofessional dealership. I would not recommend anybody to do business with these people. They do not deserve it! read more

I really wanted a Mazda so I took my Kia in there for a trade in and they totally ripped me off. They offered me $3,000 for my Kia and estimated my monthly payments to be around $800. I took my car to Toyota and they offered me $10,500 for my Kia and got a brand new car with monthly payments of $390. I will never go to this place at all. Always shop around! read more

DISCRIMINATE! Horrible Dealership! We stopped by on our way home. Our neighbors recently purchased a new car and raved about the dealership across the street! They went all out to help them. We drove by Legend Mazda on our way there. We are already pre approved with a loan with my bank. In addition they work out a deal with the dealership so you end up getting a cheaper price with no hassle. We currently have a Mazda, which works great. My husband purchased it also from Legend before we were together. Despite him complaining about the service back then, we desperately need a second vehicle, and if the price was right my husband and I were willing to spend a few bucks more at a different dealership if it meant getting the car that day ( We have to make time to drive way out to the other dealership, and the car we want is not in stock - 2013 CX 5) I also really want the new 2013 CX 5 So I drive in with a Mazda, my husband, and our married friends in the back seat. Yes we stopped by on our way home from the river. We were not the most professional looking at this time. However I walked the ENTIRE lot looking for the car. Did not see it. So as I exit I drive around the main entrance. I see the cars outside. I look at ALL 3!!!! Compare costs with upgrades. Look at inside of all 3. Total between walking around and looking at the 3 new cars... 30 minutes. NOT ONE TIME did someone EVEN SAY HELLO! No one came out, no one said hi. No one tried to be nice. I saw several of them see me, try to ignore me. I am 32 with a great career. Yes I was coming home from the river. Which makes me believe they saw someone and assumed, no money, no job, playing around, not serious, car looks dirty, cannot trade that in, dog in car? Oh no horrible to clean. Not worth my time. What you lost out on was a couple that is NOT trading in a car, we are purchasing a second car, preapproved loan in car and would have walked off with the car that same day. They should not discriminate, The lots across the street still came up to me even though I was barefoot at that second!!!! But I really wanted the new Mazda. I am sure if I pulled in after work in my suit you would be prone to help. They discriminate on looks, they do not care to assist, they have been rude for years, they are in NO WAY friendly to the military even.... several of my husband's friends have complained as well. Do not waste your time. There are cheaper prices and better service just about anywhere! read more