This week, I was dropped off at Boston Logan Airport by another limo service, and when I got to the…read morecheck-in kiosk, realized I left my cellphone in the limo. I quickly went out to catch the limo but just missed it. Marilia from Countryside Limos was waiting for a customer across the street from my frantic attempt to chase down the limo, and observed my distress. She quickly gathered me up, escorted me back to the the sidewalk, and before we did anything further made sure we were both safe from the chaotic airport traffic. She asked me what she could do to help and I asked her to use her phone to look up the limo service I used. She dialed the number and handed over the phone. Her quick thinking, caring and effort to provide immediate assistance led to me getting my phone back within 15 minutes. She did all of this with a smile, genuine caring about my safety and a clear desire to assist me in this situation. I tried to offer a gratuity which she would not accept. And then I asked for her company name and phone number. Trust me, whenever I use a limo service in the Boston or New England area, it will be Countryside. People like Marilia say a lot about the values a company practices with its clients and customers, and I want to be one of them. Thank you Marilia--you truly saved my week--not just the day!!

Countryside is a very reliable company, I use them for picking up my employees and clients at the…read moreairport. They respond quickly to any requests and they are timely with their pickups. They are always personable and pleasant to work with. I highly recommend them.

horrible experience!!!! i had to pay $20 for a $12 trip!!!!…read morethe driver had no changes! they are just like rubbery!!! when i called the company to complain for this, the man was like a mad and rude jerk. how can this company survive in boston!!??

Their drivers are very reliable & friendly. I highly recommend this company!! :)read more

I called Yellow Taxi in Revere when I was at Target a few weeks ago. They were very fast and the…read moreperson who picked me up was very friendly and helpful with my groceries. He put them on my porch which was extremely nice. I recommend them and I would use them again.

They need to hire new drivers. I had called for a taxi and the driver was the older gentlemen. God,…read moreI was scared the whole ride! He was driving in the middle of the two lanes and almost got hit! Next time if I call, I'll specifically ask not to get him! He needs to retire ASAP for the sake if their business!

Where to begin…read more Short Version: Not dependable if you have a timely event (Show up late) Awful customer service once they have your money (Excuses after excuses and passes blame to the company that they subcontracted) Drivers showing up not knowing where they are supposed to go or how to get there (passengers giving turn by turn directions) Resulted in a delayed wedding Long Version: We hired McGinn to shuttle for our wedding. I booked over a year in advance seeing as every vendor wedding related seems to book up fast. They didn't require a deposit or anything and didn't want money until just before the event. Everything leading up seemed to go very smoothly. The day of the event, and leading up to, I asked for the drivers contact information. Being that I would be occupied for the day, I wanted to get this to someone in the event something went wrong. Whether he forgot, didn't have it, or was just plan sloppy, I didn't get that until half hour before the busses were supposed to arrive and by that point I was occupied with other wedding things. So the fun begins. The agreement was the busses (2 total) were leaving the hotel to drive to the venue at 4:15. No later. Any guests that were late were to find their own ride. That how we wanted it. Only one bus shows up on time. They have 15 extra guests load the busses only to kick them off because of capacity. Not a huge deal, but you would think you might count. The 2nd bus shows up 30 minutes late. I had people calling me while I was doing pictures, etc because they weren't sure if we had a ride that we promised. So we had people ordering ubers, driving when they didn't want to drive (they plan on drinking), and other standing around in confusion. Sort of embarrassing. Finally they load the 2nd bus and the bus driver has no idea where he is going. Not only lacking directions, he literally didn't know what the venue was. Passengers had to put directions into their phone and guide him. I called Jim at McGinns, my point of contact, and he decided to pass the whole thing off on traffic for being late. Guy, you run a transportation company. Its a Friday in Boston. You think you would give yourself enough time and not be shocked by some traffic. Keep in mind this was a pick up in Danvers, so not running around the streets of Boylston and normally a 25 min drive for them). The bus should have given themselves enough time to get there at 3:45 considering it also takes time to load passengers if you are leaving at 4:15. At worse the traffic doubles the time it would have taken them to get there and they still arrive at 4:15. Everyone else was on time except the bus so I'm not sure how much traffic there really was. He then wanted to pass the blame off to the company he subcontracted to. Jim, 1) not my problem we booked 1 year and advance and then you were subcontracting. 2) we sent you the money, not whoever you hired. Responsibility stays with you. Business 101. I didn't want to ask for much in return, just something for them to admit some guilt and realize they made a mistake. A couple hundred bucks wasn't going to change our lives or theirs, but I wanted to make them admit their mistakes. Anytime Jim said he would call me back, he wouldn't. He said he would have the owner call, he didn't. I can't tell if its the mistakes they made or how they handled it that were worse. STAY AWAY

My child's middle school contracted P&B for a school trip from Beverly, MA to Charlton, MA. Upon…read morereturn, while waiting for my child, I witnessed the driver yanking out bags and throwing them, at least 10 feet away from the bus, into a pile. Bags were all over the place. He just yanked them out with a pole that had a hook on the end, picked them up and threw them. My daughter's brand new digital camera was smashed because of the driver's negligence. She didn't even get to take photos during her trip because of how the bags were thrown. She told me that the driver smashed it when they arrived on the first day of the trip. She's very upset over this, as am I, because she was not able to take photos during her week long trip. The $100 camera could be replaced, my child having photos of her and her friends on a once in a lifetime trip can not be replaced.