2/12/24 World hyundai matteson called me several times regarding my complaint. I filed a complaint with the BBB. I also left a review on their website. The last person I talked to was Will James. I told him I would be in after work around 3:30pm. I go there at that time with my brother. He checks the oil. It's dirty. He tries to move the dirt around in the napkin and say it's clean....I said check it again. This time he pulls the dipstick out, wiped it on the napkin, puts this stick in my face, then puts the napkin in my face and tells me to smell it. I gave him a look and said get that out my face. I'm not smelling anything. He offered to change the oil. I said I don't trust the dealership and I want a refund, or I can watch them change the oil. He starts yelling he ain't giving me no refund and slams my hood down. My brother says can u give me something in writing that's says u don't give refunds.... he is talking over my brother and getting loud. Now my brother is talking over him and he gets louder everytime Mr. James gets loud. My brother is repeating the same thing, can u give me that in writing. Will James, corporate manager, then tells someone to move my car out of there. I said no one is moving my car. He said he was just going to call the police. I said call them. Now i had already agreed to the oil change, as long as I could watch. Either that or refund me. Because I still have to go get an oil change. Now he is writing up the ticket. Then comes back and says stop I'm just gon issue a refund. The police are now here. I'm inside now waiting on the refund. He is out there lying to them. I see the officer read my plates and call them in! The police start surrounding us....like we did something. They can watch the video. Will James was the aggressor! I did get a refund. And I saw the paper where Mr James wrote that the GM told him to refund me and in the future get work done somewhere else. I WAS NEVER COMING BACK! NOR WOULD I REFER ANYONE. Their customer service is trash! They really had me pay for an oil change and never changed my oil. Never topped off the fluids. Never put a sticker in my window. Nothing! Then told me that I needed work done THAT I DIDN'T NEED! WORLD HYUNDAI IN MATTESON IS COMPLETE TRASH! This is how they treat women because they think women don't know about cars. read more

World Hyundai - Car Dealers Near Me - Matteson, Illinois

Customer service on care/repair. Communication is terrible! My service tech didn't update me or return my calls for 9 days!

BUYER BEWARE!!! Although we have not purchased a car from World Hyundai,we have experienced the same under handed, unprofessional sales experience with World Kia Joliet. owners are Scott and Rena Falcone. It is obvious that the sales culture is identical. We went into the dealership on Saturday and were surprised to see so many prospective customers. We knew what we wanted. We have EXCELLENT credit--over 830. After talking with the sales rep for 5 minutes he wanted us to take a test drive. We told him, no need at this time, my husband has researched cars and this is what we want. He was persistent and my husband said, lets just take it for the test drive anyway. Came back and talked price. I have never leased or financed any cars, but given the price these days, it would make sense to finance. . I told him I did not want the car he showed us and that I wanted a different color. Within 15 minutes, they found one. We were told that to secure the car we wanted, we needed to sign papers. I told him and the finance manager that once I received the monies from my investments, we would finalize the purchase. Came home and looked at the mirage of paperwork and discovered they slipped a second contract with no money down. Infuriated me. On Monday, we went to the dealership, I approached the finance manager and asked him what this was about. He said if we didn't have the money for the deposit, they would process the zero down one. We sat for an hour and finally were able to look at the car. Husband noticed immediately that it was a lesser model. The car was covered with ice and dirt. Asked for the window sticker. Not in car or on the window. All of a sudden it appeared. $1800 less than the quoted contract. Finance then reduced the price. Again, reminded him we would finalize when we had the funds and would not take possession until then and check out the car. 5 days later I'm getting e-mails and texts congratulating us on the purchase. Now I'm really pissed. The nerve to process the paperwork with Kia finance. I have contacted Kia (Hyundai) finance. said dealer needs to cancel. I faxed a Cancellation letter, filed a complaint with Kia USA. Today, I texted sales rep and asked for a meeting on Wednesday to resolve issues, but of course, they ghosted me. Guess they thought they could intimidate me by having my credit impacted. No monies exchanged and never took possession. Not legal what they did. DO NOT BUY FROM WORLD HYUNDAI MATTESON OR WORLD KIA JOLIET. read more

They were horrible and unprofessional , lied to me lack communication had my car for 2 weeks didn't vacuum the glass out of the car they said they would but lied read more

I regret getting a car from this place. I was sold a car from here a week and a half ago. I was sold a car that was just traded in. Therefore it still was dirty and smelled terrible of cigarettes. I was guaranteed to get an oil change and detail. I bought the car on a Wednesday and the sales rep told me to text her and she will set up the whole thing where I could drop the car off and get the service(oil change) and detail done in one day. She showed me two cars one was already detailed and the one I got that was just brought in she promised my car would look like new like the second one I was shown once the detail was completed. However, when I text her I got no answer! So I made the service appointment myself and explained to them that I just bought a car that wasn't serviced or detailed and that I was owed a services and detail. Made an appointment for 7:45 am get a call at 2:30 it was ready go to get it after work at 4:00 and the only thing that was done was a oil change. I went to my sales rep and she says they should of told her when she came into work that my car was there for service but it didn't happened. In response to her not responding to my text, she claims she has two cards and that the number on the card she gave me she doesn't respond to, and then she opens her draw and hand me her other card. So, she gave me a card with a number she doesn't use and tells me to text her to set up my service and detail. (Shady) and the lies continues... She says the car get sent out to a detail shop in South Holland but they can't get a response from the owner to make an appointment. So then she goes back and forth with the sales manager, Kelvin and I get no response to when my car can get detailed. She then says bring in on Labor Day there open and now all of a sudden there is someone who can detail it. I bring it in at 10:30 and the manger of the detail is the only one who was nice and showed me good customer service however, the car wasn't even thoroughly cleaned, it wasn't vacuumed, door cup holder still dirty backseat were not clean. All they did was get the smoke smell out(for now), cleaned driver seat and wiped down the center console. So I ask to talk to the manager and the finance manager is there and I tell him my issue all he does is point the blame saying that is the sales managers issue and that there detail shop doesn't do a deep detail.. He was very condescending. As a manger he should know how to properly handle situations like this instead of saying it wasn't him that made the deal. It's as simple as listen to my complaint, show empathy and apologize and take my info to pass on the manager who will rectify the problem but no, I was talked down to. Since they got the sale all respect went out the window and everything they said they would do hasn't. Terrible communication, Terrible customer service skills, Terrible managerial Skills. I would not waste my time and buy a car from here. I have zero faith in anyone there rectifying this issue and setting up a time for my car to get the real deep detail I am owed. read more

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fuck this place lying ass mf warranty my ass soon as i called about my turbo going out lost of power they say warranty won't cover it. domy buy from here at all . they refuse to fix but i can trade it in lol didn't even get a call back FUCK that place stay away read more

I have purchased three vehicles from this dealership over the years. so my wife and I drove in over three hundred miles to purchase a new vehicle. it was on a Saturday night close to closing. we started the process, and they ran her credit and said she was approved. in the meantime, they ran my credit as a coast signer, which I did not agree to. this is a place to be careful of. they are very shady, so be careful. we end up buying a car from another dealership in Kentucky where we live, i Advise to shop somewhere else these people can not be trusted. my next step is to file a complaint against Hyundai read more

if I could rate this dealer a zero I would! stay away!! Their service department has no idea what they are doing!! Their work orders don't match the work they did! It takes TWO MONTHS to get ahold of anyone there To get an answer. if you make a service appointment it's "JUST TO DROP YOUR CAR" they won't even touch your car for another 3 days! please Save yourself the headache and drive the extra mile to a different hyundai dealer! read more

service is absolutely terrible. I have 3 Hyundais. very disappointed. I was given a date to bring in my 2022 Tuscan for its complimentary oil change and they said it wasnt ready for it. The service person made the appointment. read more

Sent my daughter to get an oil change and they are charging for that service. When I purchased my car brand new in 2018 ( Kona) I paid $999 for there so called unlimited oil change. Well was told it doesn't exist and they can't find my sales records. Also I bought another car from them in 2022. I know they lost my confidence in them. They got my money and no one can seem to find the record. I'll will take my business somewhere else. read more

I went here with my daughter to get me a new car we arrived at 4:30 didn't sign paperwork until after 10 I told them the amount I could send ended up spending double on a car.I was told my price would be 3,99 every two week last time I sis math that 798a month got my first bill it's 886 a month . I didn't get to see what cars they had they bought out one car and that was it .I have to bring it back cause it's missing a oh shit bar and it pulls to the right . This is a brand new 2024 if it wasn't so late and I had to have a car I would have walked out definitely a place that uses people and don't listen to there want read more

I purchased a car from here on 7/26 i had to take the car back in on 8\2 because the check engine light was on in the car. They claim it was a sensor and they fixed it the light came back on again 8/9 they wanted to keep my car and did not offer me a loaner car. After sitting there for hours they finally told me that they would put me on a list to get the next rental that came in. I had to come back 3days later for them to repair my car. While they had it i advised them that there was a noise coming from the passenger side of the car they sounded like a pulling sound and that the radio has this hummin sound they never fixed any of that all they repaired was the check engine light. They kept the car for a month. As of now it is 10/1 and i had to take my car back to them only for them to blame me for the repair that is needed now and go through my extended warranty but i honestly believe that whatever was making the hummin noise on the passenger side caused the issue. And to get me a rental so that I can make it to work they want to go through your insurance instead of giving you a courtesy car. They said their courtesy is to provide you with a ride home. There is no since of urgency in the matter they don't listen to your concerns they do the bare minimum to get you out. I don't think that is fair. And when you refer someone to the dealership they take a long time to give you the referral bonus you almost have to hunt them down for it. So when it came down to the 30day to decide if i wanted the car anymore they had the car when i got to my 30day. So I never had the opportunity to know if i honestly wanted to keep it because I didn't have the car to drive it long enough and when I got it back I was under the impression that everything was repaired and it was not, so i honestly feel like i'm back at square one. read more

Great experience! Matt was great. Fast and easy sale. Great location and easy in and out

Update after Ubering to get my car since they had trouble downloading the updating (which i had no problem doing and updating my navigation system myself) they lost my key...they eventually called me to say they dropped the key in another car where the customer found it and will have it to me whenever the customer has time to drop it off... It's been 2 weeks and no key...I was looking at getting another car but i will reconsider going for a Hyundai let alone go back to World for another car. read more

I was in there last night I was ready to purchase a car I have a great score I can buy any car so I was going to buy a car for my fiance and surprise her for her birthday this was around 7:45 p.m. so I hear this young black young lady crying in the room they told her to come in they had her set up to buy a car the way they were talking to her like she was trash I asked her how old are you sweetie she says 24 she showed me everything they promised her on the phone and none of it happened as a white male that really Disturbed me and the person that she was dealing with was a heavy set gentleman black gentleman they was talking to her like trash so I decided to go get my business somewhere else I didn't purchase the car yesterday because of what they did to that black girl which is a shame how they take care of the white people and treat black people like piece of craps that is terrible I've never felt so horrible in my life I remember the girl's name her name was eriana so sad how you take care of your own people and rip them off because you think everybody is from the ghetto is a piece of crap yes I'm a white privilege man and I'll make sure to tell all my friends and followers not to do any business with world Hyundai black people when they give you a black salesman and you have a little bad credit score they will try to screw you over be aware of your own kind there because they made the girl come all the way from work where she worked at northwestern hospital in the Uber that cost her $70 it was 8:30 I left and she was still there I gave her my cell number to tell her to let me know what happens and when she called me last night because she got home around 11:30 she told me what they did to her me and my fiance were so disappointed that we will recommend nobody to the dealership I have I have 1.2 followers on tiktok 5000 friends on Facebook because that is the max I sure will put this all over it because my word is gold love gm read more

If I could give them 0 stars, I would. At 36000 miles, my genesis transmission went out. I took my car here and the car was inspected and no one called to give me an update on my vehicle for days. I had to drive up to the dealership. The warranty covers for bumper to bumper. Service technician argues with me and tells me that the transmission is not covered under warranty because I did not get a transmission flush. After taking it to another repair service... I was informed that it has a closed transmission that cannot be flush. After arguing with service for 2 weeks, they finally agreed to fix my vehicle. After a month I was informed that they ordered the wrong transmission. Smh. How does a mistake like this happen? A couple of weeks later the car is returned and runs fine. Fast forward a month and a half ago, I notice smoke coming from under the hood so I take my car here again, worst decision ever. They diagnose my genesis and say there's an issue with the manifold gasket and heater hoses. I agreed to get the car fixed here for $1800. The service advisor says he's going to order the parts and he'll call me when they arrive. After a week I have to call the dealership because no one called me. He tells me there was a delay in the shipment. Being understanding, I let it slide. A few days later I receive a call saying they wanted to charge me for storage eventhough my car was taken home and not even at the dealership. I have now been waiting over a month for the part. After calling again several times they finally answer and say the parts have come in. I take my car there expecting for it to be repaired in a couple of days and again days go past without any word of the whe the car would be finished. Again I have to call to get an update on my car. Service advisor tells me that the parts were bent and they decided not to use them. Then advisor says he'll give me a deal for being so patient. . Again being patient I say ok and wait it out. A week and half goes later I'm frustrated and calling left and right. Yesterday after having to call again, I'm informed that the car will be done today. I go pick up the car and soon as I pull out of the parking spot, I realize my car is driving HORRIBLE and feels it's about to cut off. I drive a few stop lights and the check engine light comes on. I immediately drive it back to the dealership and tell them what happened. They check out the vehicle and tell me there will be a $600 charge to take my engine apart. You have got to be kidding me. They refused to fix the issue and had the sales manager who has no idea about cars at all to speak with me. My car had no check engine light before and was driving fine before work was performed. This place has to be the most unprofessional place I've ever been. All of the staff are ignoring customers and rude. I'll never go here again. Please do yourself a favor and do not go here under any circumstance. read more

Worst service ever. Had a engine swap done on our car and after the bill was paid in full over 11 thousand dollars.. they tell is our car is ready but its misfiring and has a check engine light on and art tells me its going to cost ME another 560.00 out of pocket because the injector on the 3rd Cylinder... i had no problem's with with it before but they dismantled the engine and now i have a problem and i have to pay for it. Not to mention the rep we had Riley cant call you to let you know whats going on. She waits till you call several times we were told our car would be ready and each tome there was a new problem coolant leaking, bad injection. Feels like we are being scammed Don't let these guys touch you're car. . Will never go here again. Stay away!!! read more

I just left the world Hyundai located at 5337 Miller Circle, Matteson, IL 877/340-8037. I brought my 2021 Hyundai Palisade in for a tire replacement and was there from 3:45pm till 8pm. The reason it took so long is because they misplaced my vehicle key, in fact it was placed in another customers car who had been serviced and left the store. If she had not been kind enough to bring it back after finding it how would I have been compensated for that?! The waiting and frantic searching for the key has caused me GREAT FRUSTRATION! I was forced to pay the full bill and there was no offer of compensation for my time and frustration. -Painfully Disappointed Sent from my iPhone Sent from my iPhone read more

Horrible experience(s)!! My mother-in-law has been dealing with the recall and they have been giving her the run around. They lied in her face knowing she's completed all the necessary steps to repair her vehicle. She's an elderly woman who they clearly think has no voice. I would NEVER recommend doing business with them. Organizations take on the personality of their leadership. In this case they must be the most morally bankrupt individuals you ever want to meet. My recommendation, RUN, don't drive! At least not in their cars... read more

I am extremely disappointed in the service that I received on yesterday August 22nd. I brought my vehicle in for an issue that arose after i only came in for an oil change on 8/11/23. I had an appt. at 7:30am and I arrived at 7:27am. I DID NOT leave there until 10:37. They could not figure out the problem and this was known early on. My time was wasted and I have to make a return visit once the parts come in. I was told that they could figure out the issue by one service rep and I was told there was a recall on my vehicle by another service rep. I was told that my vehicle would be washed and DRIED and of course that DID NOT HAPPEN! I was most OUTRAGED about the fact that a SWEATY VALET DRIVER WAS IN MY VEHICLE! HE pulled up with sweat dripping off him and in my seat, console etc... I was absolutely disgusted!!! Because COVID 19 PROTOCOLS are relaxed; does that mean we are not practicing safe hygiene and safety for our customers??? No placemats, no seat covers etc... I live in Bronzeville; not around the corner! Please update your customer service like you have cosmetically updated your dealership! Confirmation Code: X06N77RJCF Date and Time: Aug 22, 2023 7:30:00 AM Vehicle: 2022 HYUNDAI TUCSON VIN: KM8JFCA......... Advisor: Stacy Elkins Arrangement: Dropping off vehicle at the dealership Repair Services: DIAG2 * after oil change on the 8-11 she is now hearing a grinding sound when she turns the wheels either way she turns read more

Had brought my car in for an 11:30 appointment. Had my dad pick me up and take me to work. I was told that the car would be ready no later than 4:30. It was just an oil change, tire rotation, and someone to look at the wireless Apple car play. When we first dropped it off they told me the filter was covered in the lease but when they called it wasn't but it was 80 dollars. Then they didn't even do the oil change or tire rotation until 5pm!!! WTF! I made an appointment!! They told us the car would be ready at 6:30! How is that okay.... Just because I didn't sit and wait. I was totally not going to sit there from 11:30 until 4:30, I had work. So if you don't sit and wait for your car it won't get done even if it an appointment. read more

The absolute worst experience ever! There were already ridiculous wait times for an oil change, but it has never been this bad. I dropped my car off about 10:30 for an oil change. I asked, "it will probably be about an hour, right?" I was told yes. I asked to be dropped off at Jared's while they work on my car. Before doing so, we spoke with a salesman about a test drive. The vehicle that I wanted was not available. We get called for our "shuttle". We got dropped off about 11:10 am. I walked across the lot to a store to look around. I realized that I had been there awhile, and no call had been received saying my vehicle was ready. It's now 12:50 pm, so I call. "I'm really sorry, but we are backed up. We've been turning away business, we're so far behind. Give us about 40 minutes, and your car should be ready." My daughter and I walked across the lot to Olive Garden. We ate and called to have the shuttle pick us up. It was 1:44 pm. At 1:53 I receive a call. The same young woman I spoke with tells me, they cannot pick me up, because I am outside of there perimeter. WHAT?!!! You dropped me off here! She then states she needs to speak to someone. At 1:58 Jim, the serviceman that checked my car in, calls to tell me the same thing. They knew where they were taking me to, BEFORE they dropped me off. Why would you NOT come back to get me? He then states, "Give me a couple of minutes. I need to speak to the manager to override this." By now I am ready to call an Uber, which would've cost me $24! I'd rather not give any stars, but that is not an option. He comes back to say, "Ok. I was able to speak to someone and get approval. Someone will be there in about 30 minutes. Your car should be ready when you get here." It didn't take us that long to get here in the first place. I am now, still waiting at Olive Garden 39 minutes later!!!!! To think, I wanted to test drive and possibly trade in my vehicle. NOT at World Hyundai. They will not get anymore of my business. Only oil changes and that's because they are free. UPDATE: I'M STILL HERE WAITING FOR A SHUTTLE AT 2:58 PM! UPDATE #2: FINALLY PICKED UP AT 3:33. read more

Me and my husband have had such an exceptional experience working with World Hyundai in Matteson for the purchase of out brand new 2023 Hyundai Santa Fe! Erica, Elvia, Todd- You all were a team of rockstars and we soooo appreciate you all. read more

This place is shady, they ran my husband's credit without any authorization. We were never even shopping for a Hyundai and never even been to this location. We contacted Terry several times and she has yet to do anything. She doesn't respond to our calls. We will continue to call until this is removed. DON'T SHOP HERE! read more

Wanted time. Friend called before hand told a few options in their range. Once we get there, again state price range. NEVER showed us a car which I found odd and then worked with financing...still no damn car. They try getting her to get a cosigner...all 4 brought up family or even me even AFTER we say no. I am hearing the same thing going on in the cube next to us....PUSHING loans GREATER than wanted. Finally they say well we don't have anything in the range you want.....then WHY did nobody say this at the begining when told what range was? So now both her and the girl next to us have had the hit of a credit report on them and NEVER saw a car. As we were leaving they tried stopping us....we were there HOURS...we could have been looking elsewhere if HONEST at being. read more

This is a review of World Hyundai in Matteson, IL. There were just too many little things to ignore writing a review because in my opinion, the little things matter. So, we bought a 2017 Kia Sorento for $25k. It just before 1:30pm on a Monday and I wanted to go explore Chicago, but to get my significant other to go, we had to stop at World Hyundai to LOOK at a vehicle she was buying later on in the week with her mom. We arrived and after chit-chat, I was told the paperwork could be done in very short order; it could've been done later in the week, but they were talking ballpark figure, about 20 minutes. 2+ HOURS later and me ready to just walk out, they finally got the paperwork ready after 3:30p. I had three requests: 1) possibly new tires, 2) rear hatch lower trim piece was busted, & 3) gas light was on. Their response was NO, NO, & we'll put some gas in it. We went to go take delivery of the car and after spending $25 THOUSAND dollars on a vehicle, they maybe put a whole FIVE DOLLARS in the gas tank; just barely enough to turn the "low fuel" light off. Somehow between my test drive and them putting their bank-breaking $5 bucks in the fuel tank, the front windshield ended up getting a rock chip in it about three inches down of smack dead center. They were actually initially receptive & willing to help repair/replace in this regard! However, even this ordeal went south. A couple weeks later, they set us up with an appt on Saturday Feb. 5th. World Hyundai service dept. even called to confirm the appt the Friday night beforehand. When we drove the 100 miles one way on Saturday to get the windshield serviced, NO ONE was at the shop for the glass company. Then they asked us to drive ourselves to the glass shop. When we refused, the service dept had one of their employees drive our vehicle to the glass shop and they gave us a rental vehicle for about 4-5 hours, after which we were initially expected to refuel. Finally, we got our vehicle back and to date, it does not look like the glass shop people did anything at all to the windshield; the chip is still there staring at us, like a tireless eyesore reminder of our entire experience at World Hyundai. I'm sorry, but overall, we just were not the slightest bit impressed with World Hyundai sales or service. read more

Went to World Hyundai to buy Hyundai Palisade Limited. Erik was great in selling the car, he gave me the best price, provided all the information. I was in an out with financing in under 2 hours. Exceptional service. I would buy for the dealership again read more

World Hyundai - Car Dealers Near Me - Matteson, Illinois

Made and appointment for an oil change a week in advance. Was told it would take at the longest a hour and a half. Took 3 hours just for a oil change. Pathetic and irritating! read more

I've been to many dealerships in my life, but I've never had a worst experience than I have at World Hyundai Matteson. I received a 3-year lease from here in 2015, with the end of my lease being in December, 2018 with the intent to potentially purchase the car after. I came in on Wednesday, November 21st, to potentially buy the car, as well as, hand in my car for a few "recalls" and an oil change. What the manager (Edwin), sales rep (Matthew), and another service technician (Ruben) did not inform me of was that 150,000 Hyundai Sonata's had been recalled due to transmission failures AFTER the recalls would be completed. They tried to convince me to buy a car that they KNEW would not work in the future, as well as give me the car back on Saturday to drive home. I drove a total of 10 miles from the dealership when the car completely SHUT DOWN. The car would not drive above 40mph (while being on the highway) and I was on my home to Cleveland, as this is where I work. This is one of the most dangerous situations I've ever been in and World Hyundai was the reason I was in this situation. I would not buy from this dealership as these salesmen were COMPLETELY dishonest and were extremely rude in every interaction we had with them. Please go elsewhere. Please do not give these people your service, as they are here to rip you off and let you drive home with a vehicle that may or may not work in the future. ****UPDATED 11/30/2018**** We get the car back from World Hyundai. Service tells us there is NO problems with our car and that they had "driven it 25 miles or so" and that there were no problems at all with it. We drive it today and the SAME PROBLEM OCCURS AGAIN. They, AGAIN, put our lives in danger and we have to take the car back AGAIN for repair. PLEASE STAY AWAY FROM THIS DEALERSHIP AT ALL COSTS. read more

I am extremely DISGUSTED with the business dealings @WorldHyundai. I purchased my new vehicle on Jan. 20th 2022. My pay off letter and check still has yet to make it to my previous finance company! I am now being reported to my credit bureau for something that is out of my CONTROL! Seriously??? I am outraged and I am getting nowhere on this situation. Please make this make sense to me! read more

Let's just say my whole experience with World Hyundai was amazing! I was originally sent here from a friend to meet with Jamar, as soon as I walked in, he walked right up to me asking how he could help. When I asked his name, I was shocked and already knew I was where I needed to be! I laughed the entire time I was here from all the great energy and hospitality. Jamar got me into a brand new 2023 Hyundai Elantra. They also made sure I was fully loaded with all my needs and even sent me home with a full tank. Thank you Jamar and World Hyundai for everything! read more

This was the worst experience ever!!! They said I was approved for a car, then when I got there, there was no cars available for me!! I told them I had a repo, and not to waste my time! But Trina calls me and says congratulations, you will be driving off with a car. Then Erik tells me, yes you will drive off with a specific car. 2019/2020, I never saw Trina nor Erik, I spoke with Chevy, he had me waiting forever!! Then another man walks over and explained he didn't have a car for me due to the repo Why tell anyone they are approved, when clearly they are not. This place is garbage. They do the old bait trap!! I think they just want to bring people in, to say they met a quota. read more

My 2017 Tucson was burning oil, did the oil consumption tests which proved that vehicle was burning oil. While driving my car on expressway, it began losing momentum. I made it home, checked the oil and it was empty. Had my vehicle towed on May 8th to the dealership in which I purchased it. They told me that I needed a tuneup (spark plugs and wires) and oil change which would cost me $440. Once this was completed, they were still getting a check engine light. I was told they dropped the oil pan and found metal shavings. They then submitted to corporate to have the engine replaced. That took another week for approval. Week after week I've been getting the run around, the mechanic called off, we're waiting for the head to come from the shop, was told my car would be done last Thursday. Just spoke with service who although continues to tell me they are waiting on parts has stated my car should be done by next Thursday. The service manager won't return my call. Corporate Hyundai is still not taking calls due to Covid. Thankfully the vehicle is still under warranty. Unfortunately I still owe about 24 payments. They have now had my vehicle for over 30 days!!! -Not a happy consumer! read more

If i could give a negative 10 i would. Within 1 hour of me sitting with my sales rep Edwin i knew about his ejaculation problem due to his diabetes. I was promised soo many things 2 months later my door still opens while i drive. Talked to the sales manager mike jones said he wouldnt leave me stuck with all the work the car needed. Edwin kept telling me dont worry everything is covered under the plan u bought. End result i have over $2,000.00 worth of work i need done on the lemon they sold me. Not including the body work and door. Please dont even walk in the door they all work together to scam people. Wish i could post pics of the way they scammed me. I will be postimg pics and rating on most of my groups i am joined 1 of my vroups has over 100k members. I need to spread the word to the community. I didnt only get sexually harrased but i got scammed. Thanx world hyundai read more

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Very unprofessional environment nothing else to say . If you want to waste your time this is the perfect place for you.

I have never wasted more time in my life. Was there for a significant amount of time only to be shown a price that is $10,000 over msrp. I was told I was wasting their time for not being " serious " about buying when I clearly told them i was there for a there and now. Don't waste your time going here. They are rude and waste time. read more

After Promising a Young Man that HE could come in with NO money down and NO cosigner for 6 + hours they come and tell he needed money down and or a Cosigner. The young man asked his landlord who said Yes. They were told that the Landlord did not have his SScard and that he was applying for one that it would take 10 -14 days. NO time did they say that they could use the Landlords W2 or any other document with his SS # on it. They were rude and almost got the kid fired because they kept him for 9+ hours and they didn't even feed him. They put him in a car he was not wanting and NOW insist that he bring the car back because they don't have his Landlords SS card. These people are SO unprofessional and SO scandalous that they should be closed down. Now these 2 men have their credit hit by 12 different companies doing hard hits, and these People at World of Hyundai don't care. The owner that came out to our home was Kind and very upset, that it is a SHAME he has people this bad working for him. UPDATE the Young man went in and spoke with a Woman who got it all fixed for him without making him wait 9 hours. Personally the owner was nice and they Lady did make it work and was cordial, but the other men who put this young man through hell and made the landlord. read more

I applied for a loan online that insisted I go here to get a car. After I read the reviews I was not impressed but after getting millions of calls from different 708 numbers I said okay let me just go and see what they have to offer. The answer is nothing. They have great looking vehicles but they are definitely not negotiable. Prior to physically driving 40 mins I explained to a woman on the phone what all I would need to be done in order for me to commit to a deal. She said the typical sales pitch "I always do my best to make deals the right honest way... and I don't give up blah blah blah" When I arrived, I did not even meet this lady whom I had been speaking too. I was there for about 20 mins before the guy said I'm sorry, I don't want to waste your time there's nothing we can do for you. I'm just annoyed that I explained what needed to happen and once I got there I left with nothing but a sour taste in my mouth for the business and a quarter tank of gas used up. read more

BEWARE! The service department is very unprofessional. Took my car here to be fixed and it was NOT FIXED after they had my vehicle for over a week. They literally had my car over a week which was only suppose to be a 1 day job. The front receptionist employees never called to give me an update on my vehicle. I had to call and check on the status every other day. Each time I called it was either the part didn't fit, the part was defective and then they started saying the part is on "back order"! Which one is it???? Finally come and get the car and literally drove it down the street to the stop sign and the check engine light came back on and it's running completely different and stalling. This is such an inconvenience!!!! Drove it right back up there and spoke to manages and they don't care, wanted us to pay more money for a new problem when they had our car for days and days! How we drive the car less than a mile and somehow it's our fault??! Make that make sense! Had the nerve to say, would you want us to check the engine for $**??? nah give me my damn keys. You already took my engine apart now I have to pay for something ya'll messed up???? Then the manager asked if we have a balance after we just paid $$$$.$$ for a car that's not fixed just 10 mins prior! Literally drove to the stop sign and the check engine light came on again!!! Wow! (Then get this, one day I get a call from the receptionist in service saying that I would be charged for storage fee and at that time my car wasn't even there! Get your facts straight first! You'll call about that but can't call and tell me the car won't be done day after day after day! Like seriously this is customer service 101! You call about collecting more money from us but you're not even fixing the vehicle properly! You don't have your ish together! Call and give a correspondence to your clients!!! Your costumer service is unacceptable for people spending ALOT of money and trusting you! This is the first bad review I've EVER I had to write! read more

Bought a car from them about two weeks ago. I'm not sure if those around me misinformed me but apparently they sold me a car with no oil in it? and the finance manager told me that it had been done when I explicitly asked?.. I'm assuming the engine seized on my 2017 Hyundai Sonata Sport, today while I was driving on the express way due to me being unaware of the severity of the issue within the two weeks of me having it. I've driven over 500 miles since having it so I assume any Illinois law used car protection goes out the window. So now I'm at their mercy with a car I just financed fresh out of bankruptcy.. also had to use my holiday money to pay for a tow truck to tow me off of the Eisenhower express way. Had a great purchase experience, but this issue combined with a loose panel on the bottom of my car I informed them about on the second day of me receiving the vehicle is a little disheartening. This just happened today, so pending word from them on Tuesday. But I'm honestly fearing the worse when I was just looking to get into my dream car and repair my credit.. Also convinced my mother to co sign on the car. If I had known it needed an oil change, or whatever the issue is (pending a mechanic's review) I would've definitely done it.. but after my engine started losing power, and jerking / jumping .. then checking my dip stick.. which was pretty dry... I'm rather confused. I very much may have made a financial decision that will set me back for a while to come by purchasing this car from this dealership without bringing my own mechanic.. Surprisingly the vehicle never gave me any intense alerts about low oil. Every other vehicle I've had would display a maintenance light until it was serviced. Wondering if this may be some other issue but it is definitely disheartening that my dream car broke down two weeks after acquiring it. With a pretty dramatic near collision on the express way as a result.. followed by the out of pocket tow truck. read more

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