They quickly diagnosed the problems. Kept in touch with me. Able to solve my problems quickly. I…read morefeel their fees were fair.

Our older vehicle (1977) had engine issues while we were traveling through Des Moines. Trevor and…read morehis crew were AWESOME - thorough, professional, personal, and super communicative. Trevor and his team stayed late, went the extra mile, and even helped with parts that had to be sent out for machining. We got great service and in a timely manner. We would HIGHLY recommendJ Town Auto. Kudos, guys! And Eddie says "hi"!

9 months ago, I posted this review They said they would call and help me. I had a vehicle from them…read morebefore this and out of 6 years never missed one payment. From today Monday April 21 2025 The van Still does not work. It died again last night in the middle of nowhere on me. It shows all the same lights as when we first got it. They have not helped me at all I still owe 5,100 on it as of today. I would never go here as the van was around 17,000. We have not been able to use it anytime we take it out it randomly died and does the lighting bult with all the other lights. (I do not want to hurt my credit, and they said they will give me a repo if I give it back Even though I can afford the van, but they sold me a van that I can't even drive without it dying on me. This has been a problem the whole time we have had this van from them.) This is what I Posted 9 months ago. It won't let me add pictures, but I do have them on my phone. I got a van from Carhop, since purchase I have had it in 6 different shops (of my choosing) along with 3 of their shops (I stopped going to their recommended shops). One of their shops gave it back to me with a flat tire, there was nothing wrong with the tire when it was dropped off. I have now been paying on this van for a year. I have 2 more years left to pay on it. Even after having it in the shops the better part of this year (there one shop it was there for MONTHS!) it will randomly die while I'm driving it. It is not safe to drive for my family as we have been stranded several times and paid for it to be brought to shops or our house and had to find rides back home. Call out of work, miss Dr appointments. I pride myself on my work ethic as I own my own business and am very dependable, so when I have had to reschedule do to the failure of this van it's been quite the hardship. I tried to work out with them to turn the van over to them and get another vehicle through them (taking previous made payments as a loss) but without a repossession on my record. (Trying to remain loyal as this is my 2nd vehicle with them) this was to no avail. I also tried to discuss taking the van back and just keeping the payments they received from me, and I would take it as a loss but wanted to not have a repossession (I have more than shown over the years that I have never missed a payment and was a valuable customer. I am stuck paying for a van I can't safely drive, even within town. Like most people one needs a reliable vehicle! I Would never go there again. I was forced during this time to get a second vehicle to be able to transport my family around. I am sad to say I will no longer ever go back to Car hop. They lost a customer that has been loyal to them. I have been paying $440 a month for a van you can't even drive, imagine what I would now be willing to pay for a working vehicle! Below are the lights that all pop up when it dies while driving. You have to let it set for 5-6 hours before it will start again) when it starts again there are no lights on at all. I'm very upset about this. (There weren't any lights on when I purchased it) (also having to get a 2 vehicle isn't ideal as its another car payment) I did see they commented and said to Email them I will be doing that and let you know if anything does change. So far to this date July 1 2024 The van is still not working, and we have taken it to other shops.

This place is a joke aprroved me for a car then 2 weeks later sent me a letter saying they denied…read moreit wont use them again

absolute best car service in North America. my explorer was reborn. Pat, Jeff, Bill and Amy do…read morenothing but great work. Value . They are fair. Cars cost money, but at least you brought it to the best service shop happening today. hard work, experience and fairness. sums it up

I read the reviews and only heard good things. Brought my car in and told them what I thought it…read morewas. I had to bring it back twice more before they came to the same diagnosis. Then the solution they offered wasn't going to resolve it. I was also told the dealer price for the actual needed part was too high (true). When I asked for the part number to research it, they gave me the wrong one. Very poor experience. I would steer clear of this place!

I wholeheartedly recommend Johnnie and Billy at Carlisle Motors. Their knowledge and expertise…read moredealing with automobile issues immediately put me at ease, and I knew I was in safe, trustworthy hands. Also, they both are gracious friendly gentlemen, and if need be, I will return again and again fully confident in their abilities to fix any problems pertaining to my automobile. I give them my highest recommendation. See for yourself! Sincerely, David Gavin

JOHNNIE HOGEN, I wouldn't even give 1 star. The most unprofessional, crooked, and unethical car lot…read morei've ever heard of. Being upfront and honest with customers is a MUST in the selling business, especially selling a necessity to most. The fact that anyone at all has left this lot and not made it home is bad enough. The fact that it's happened MULTIPLE times to MULTIPLE people and you avoid the issue until it's no longer your problem, is deranged. An older couple, from out of town, came to your lot, discussed needing to replace a totaled car, and explained their boundaries and concerns to you, and you sold them a piece of shit that couldn't get them home safely. When they attempted to reach out to you, as a coward, you dodged every call, message, email, etc. You did not reach out to them one time about making things right or explaining any sort of issues or solutions to them. They have stated that they just want things made right, not any sort of compensation or refund, and you were and are too entitled and arrogant to do just that. When you were confronted with the situation, you continued to lie to my face and blame the old couple for not driving the car (that broke down) back to your shop for you to fix. This is entirely your responsibility and, from one ethical business owner to a nonethical business owner, I would recommend taking accountability. As you've stated before, "Most dealers wouldn't have even given you a conversation after purchase" is exactly what you did and is completely and utterly disrespectful to anyone at all, unethical in your business, and embarrassing to yourself.

Miss diagnosed and quoted $3000.00 for something I had fixed somewhere else for $1000.00 . wasted…read morea lot of my time and trust in a community business. I knew when I was asked to fill out a statement before I could use a credit card to pay for the diagnoses that this company had robbed a lot of people that in turn went back on the credit card company . Do jot recommend.

They did a poor job fixing up my vehicle for prices that were somehow even worse. There are much…read morebetter places out there

The steering wheel and undercarriage on my Subaru Forester were vibrating and shaking when I drove…read moreit on the freeway. I usually take my car to Ramsey Subaru but they couldn't get me in for two weeks. I felt unsafe driving my car so I checked around for a repair shop close to where I work on the east side of town. I was so glad that Logan Automotive was able to get me in two days later. Even before I called to make an appointment, they impressed me with how fast they replied to my message when I inquired about whether they gave shuttle rides to and from my work. I didn't have to wait long before they replied back that they did have a shuttle service if I lived or worked in Des Moines. I dropped off my car in the morning and they gave me a loaner car to drive to work because the owner's daughter wasn't there yet to give me a ride. I was really surprised that they did that for a small shop like theirs. Bruce called me not too long after I dropped my car off and told me what the problem was and how much it would cost. I'm sure it would have cost much more if I had brought it to Ramsey. He fixed my car early in the afternoon and told me it was ready to pick up. When I went to pick up my car, Bruce showed me the broken and rusty part that he replaced. I was impressed by that. He was completely honest and transparent about everything; not to mention super friendly and nice. He also rotated my tires and didn't charge me for it. I asked him about which cars are the best to buy (because I'm so done with my Subaru and this will be my last one) and he said he couldn't tell me that because each brand has good and bad models. He told me if I'm ever looking at cars, I could call him and tell him the year and model and he would tell me if it's worth buying or passing on it. I really liked and appreciated that. I'm so glad I found a repair place close to work that does a great job and doesn't charge dealership prices. It's small and family-owned and they don't treat you like a number. I highly recommend them.

It is an excellent shop, only with one big problemIt is an excellent shop, only with one big…read moreproblem, one of its employees checks the cars to see if he can find anything of value to steal. That happened to my friend. She had a 14-karat gold chain valued at more than $1,000 and she had it in A little pink wallet was on top of the biker's mirror and it was stolen. It is recommended that the owner always check his cameras and install a few., one of its employees checks the cars to see if he can find anything of value to steal. That happened to my friend. She had a 14-karat gold chain valued at more than $1,000 and she had it in A little pink wallet was on top of the biker's mirror and it was stolen. It is recommended that the owner always check his cameras and install a few.

Great people, honest and quick work, I've taken my vehicles to them for years and if they don't do…read morethat type of work they always have a great recommendation!

Professional, honest, reliable and affordable. Kevin and the…read morerest of the guys were very friendly. Highly recommend them and they will definitely be my go to place, for any future car repairs.