This is long overdue, and I am sorry that I don't remember the salesman, but my story should help…read moreyou identify this GEM of a man. I bought a 2019 Highlander, they said it was the demo model, in August 2019. Salesman couldn't have been nicer. Bought my kids snacks and drinks. When he heard my husband was ill with cancer, he was so sympathetic and helpful. I love the car. But, here's the best part. Some days later, I was eating at Eat 'N' Park with my kids and ran into same salesman. He remembered me, asked how my husband was, and then he asked how the car was running. I said great, but I'm having a little issue with the trunk not opening all the way. He immediately said, "I know how to fix it. If you give me your keys, I'll take a look at it RIGHT NOW." I couldn't believe it! I said, "you're eating dinner! I'll bring it into the shop!" He says, "it'll take two seconds to fix," and insists I am not intruding! So, he takes my keys and proceeds to FIX MY CAR RIGHT THERE IN THE PARKING LOT. He was right, it took two seconds and it's been running great ever since. He showed me how to keep the same problem from happening again, and wished my husband well. We parted ways with me feeling absolutely wonderful. Please, find this man and thank him for me. Please, promote this man. He's amazing. Spitzer in general has always been wonderful, this is the third car I've leased from there. After this, I'll never go anywhere else.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

Can I give less than one star? Paid $1900 for Assurant Extended Care plan and called them today to…read morefind out my plan was never registered. Where the hell is my $1900?

Went with my son to by buy his first vehicle. Chris seemed…read morenice enough.. After spending all day there he was approved and told that his registration and plates would come in the mail. We were also told to come back In about 30 days to have some other work done and so they could inspect the vehicle which was due in November. My son called to ask why plate has not been mailed their story changes... They said they would never let a car off the lit without a plate and the registration is what gets mailed. They blamed my son for losing plate... I followed my son off the lot... I thought it was odd they're wasn't a plate but since I don't but cars often I didn't think anything of it. Now they want my son to go to dmv to get a new plate! He's been in touch with a notary who looked at the pink slip and said it's a mess and isn't even signed! This dealership best make this right or we will be in touch with the PA license and registration depts and attorney General as well as take any legal action nessasary.

While shopping for a used car, we stopped in at Biondi because we weren't sure what we wanted…read more Winnie immediately greeted us and asked about what we're looking for. She was happy to walk us around and show us options without wasting our time on cars we wouldn't want. She was incredibly knowledgeable about each of the vehicles on the lot, and she didn't pressure us. When we liked a car that was very new to the lot, Winnie got more information and made sure we could test drive it even though that was inconvenient because they had moved it off lot to a detailing shop. Winnie's help helped us realize what we wanted, and unfortunately it wasn't something that Biondi had in stock. We ended up with a 2019 Subaru CrossTrek after driving a truly beautiful 2014 CrossTrek and a 2016 Jeep Compass at Biondi. The price points on their vehicles were very reasonable, and you can tell that their dedication to the customer is what has kept them in business all these years. I'd highly recommend Biondi and Winnie to anyone looking for a new or used vehicle.

My experience start to finish was amazing. When they say welcome to the family they truly mean it…read more I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi.

Bought a 2019 Kia sorento- new to me- the process itself wasn't painful. Price was right. I needed…read moreto replace the vintage van I was driving before going to the beach. It was "just serviced". While driving to the beach today'- in Philadelphia- we had to pull over on the main highway as another driver was kind enough to honk at us to tell us our wheel looked like it was going to fall off. When it was checked, the roadside assistant asked me if I just had my tires rotated as ALL the Lug nuts are loose. Service department was quick to respond and did offer free oil change. Just very scary to be on a highway, in Philadelphia in a car full of kids.... With the tire about to fall off.

Very friendly staff, and no high pressure sales which I hate. Loving my new car!…read more Free car washes forever is pretty nice, first scheduled service and maintenance were free.

I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of…read moreMonroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future.

I would rate you a zero if it was possible. I negotiated a deal with Joe, sales person, and Luke,…read morefinance manager last night. I was using financing outside the dealership, offered to put a deposit down to hold the vehicle until today. Spoke to Luke and Joe this morning confirming check was issued and we would be there at 4. Just got a call the vehicle was sold. Sales manager was disrespectful to myself and my husband as we try to figure out what happened. He hung up on us. I would never shop here.