fast service great pricing…read more knowledgeable mechanics Dropped my car off in the morning and it was repaired and back on the road the same day

I have an older vehicle and am always nervous about taking it to a shop for repairs as I do not…read morewant to sink a bunch of cash into the vehicle. I took my car to Mount Carmel and was totally blown away by the professionalism and care shown to me. Keith is my mechanic and I am totally satisfied with his work and the prices are acceptable. I had my car back in record time and I've taken it back again for the yearly inspection. I so appreciated how pleasant Keith is to work with. He kept me informed and answered my questions so I could understand. I would refer Mount Carmel and Keith to anyone. I'm confident they won't be dissatisfied.

I purchased a 2024 Toyota Grand Highlander from Spitzer Toyota (Monroeville, PA), and…read moreunfortunately, my ownership experience has been plagued by significant safety recalls, mechanical failures, and frustrating service hurdles. While the vehicle has potential, the reliability and initial customer support have been far below Toyota's reputation. Major Issues Encountered: Safety Recalls: Shortly after purchase, the vehicle was hit with the June 2024 side curtain airbag recall. Knowing that safety features might not deploy correctly in a brand-new family SUV is deeply concerning. Drivetrain & Electronic Glitches: I experienced persistent noise and vibration from the front CV joints/axles. Initially, the service department dismissed my concerns, claiming the vehicle was "fine." It was only after I insisted on a ride-along with a technician that they finally acknowledged the technical failure. It took several appointments to get this "annoying" and "noisy" issue resolved. Hybrid Battery Failure: My wife was driving when the dashboard lit up with every conceivable warning (Engine, Transmission, Airbags, Toyota Safety Sense). The car entered "limp mode," refusing to go over 30 mph. Toyota kept the car for an entire month to replace the hybrid battery chip. While a loaner was provided, a total battery system failure on a new vehicle is unacceptable. Power Liftgate Malfunction: Most recently, the trunk sensor has failed. The liftgate opens electronically but refuses to close via the button. Because it is a power system, closing it manually is difficult and counterintuitive. Driving Dynamics: The driving experience is significantly less refined than other Toyota models I've driven. Specifically, the braking system is not very responsive compared to the regular Highlander or the Toyota Venza. It lacks the "bite" you expect in a large SUV. Furthermore, you cannot drive this vehicle aggressively; it feels less comfortable and less satisfactory in its handling than the standard Highlander. Verdict: Between the mechanical defects and the initial struggle to have my concerns taken seriously by the service team, I cannot recommend the 2024 Grand Highlander. For a vehicle at this price point, I expected much higher quality control and a more proactive service experience.

The manager Patrick Reardon is most RUDE AND DISRESPECTFUL, I paid for repair for Sparks Plug and…read moreThrottle few month short again problem, I am extremely disappointed and frustrated the Toyota Mechanic is not professional and wanted take advantage and ripped off money and REFUSED REPAIR. I will never visit again the rest of my life and Toyota is not great motor, be aware and recommend don't go service is very bad.

Can I give less than one star? Paid $1900 for Assurant Extended Care plan and called them today to…read morefind out my plan was never registered. Where the hell is my $1900?

Went with my son to by buy his first vehicle. Chris seemed…read morenice enough.. After spending all day there he was approved and told that his registration and plates would come in the mail. We were also told to come back In about 30 days to have some other work done and so they could inspect the vehicle which was due in November. My son called to ask why plate has not been mailed their story changes... They said they would never let a car off the lit without a plate and the registration is what gets mailed. They blamed my son for losing plate... I followed my son off the lot... I thought it was odd they're wasn't a plate but since I don't but cars often I didn't think anything of it. Now they want my son to go to dmv to get a new plate! He's been in touch with a notary who looked at the pink slip and said it's a mess and isn't even signed! This dealership best make this right or we will be in touch with the PA license and registration depts and attorney General as well as take any legal action nessasary.

My experience start to finish was amazing. When they say welcome to the family they truly mean it…read more I had a conversation with Winnie and she answered every question I had. I did a thorough test drive with Evan. Derrick gave me a tutorial that was top tier. Everyone was kind and helpful. I was grateful that Mr. Biondi took time out of his day on 2 occasions to check on me. In this day and age you don't see that very often. It reflects the dedication to high level customer service. My car is amazing and I highly recommend Biondi.

Don't buy a pre-owned vehicle Biondi Lincoln unless you want a vehicle with multiple issues. They…read moremust not inspect or repair vehicle prior to sale. Within 30 days of purchase repairs needed was a control arm, strut, and A/C compressor. The gear shifter illegible and no operations manual provided. Bait & Switch extended warranty. Dishonest Sales Manager, Sale Rep, and ownership doesn't deal in good faith and is dishonest. Go to any other dealership that actually care about its customers and wants to build relationships and sell multiple vehicles. AVOID at All Costs. Save Yourself Aggravation and the dishonesty of Biondi Lincoln. BEWARE AT ALL COSTS.

Bought a 2019 Kia sorento- new to me- the process itself wasn't painful. Price was right. I needed…read moreto replace the vintage van I was driving before going to the beach. It was "just serviced". While driving to the beach today'- in Philadelphia- we had to pull over on the main highway as another driver was kind enough to honk at us to tell us our wheel looked like it was going to fall off. When it was checked, the roadside assistant asked me if I just had my tires rotated as ALL the Lug nuts are loose. Service department was quick to respond and did offer free oil change. Just very scary to be on a highway, in Philadelphia in a car full of kids.... With the tire about to fall off.

Very friendly staff, and no high pressure sales which I hate. Loving my new car!…read more Free car washes forever is pretty nice, first scheduled service and maintenance were free.

I ran over a piece of road debris on the Parkway East that totaled my car. It was towed to Ford of…read moreMonroeville because it was a Ford. When I learned it was totaled, I began to look for a replacement used car on their lot. After making it clear that I needed roof racks because I am a kayaker, after much back and forth, the used car manager interjected himself into the negotiations to say 'he had the power' to 'give me the employee discount', and he 'would take care of it all' and told the salesman he needn't worry about the previously written statement of costs for such, to just 'throw those away', on the installation of new roof racks on the vehicle I had expressed interest in. With that assurance, we closed the deal. Two days later I called to see when I could schedule my roof rack installation. Now the same used car manager said no promises of any kind had ever been made - in spite of the fact he made such promises in the presence of a second day sales associate. However, they did agree to sell me new roof rack at retail, and agree to charge me to install them. When I eventually heard back from the dealership owner, he told me I'd have to seek satisfaction from the same used car manager who 'bait-and-switched' me in the first place. Eventually I bought new racks from another Ford dealer because I no longer trusted this dealer, once I discovered that the "employee discount" the used car manager offered to 'give me' was substantially over retail for the same parts from any other Ford authorized parts supplier. After much threatening, the used car manager in question authorized installation of new Ford roof racks I purchased from another dealership, gratis. That installation has now caused a leak in the roof of my car which has soaked and discolored the headliner of my vehicle, and which resultantly drips into my lap now. I subsequently learned from another Ford dealership that Ford of Monroeville failed to use the necessary mounting hardware when they did my "gratis" installation - and then only used half of the required parts that came with it. Additionally, I have recently learned of the problem with the two piece capped lug nuts that Ford erroneously designed but continues to use. Since 2017, Ford has continued to sell cars with and thereafter sell the same lug nuts. "Since the swelling or expansion of the lug nut is a serious problem, many owners and technicians have complained that the wrenches provided in tool kits won't fit the lug nut after it has expanded making repairs impossible. Part of the plaintiff's lawsuit alleged that Ford continued to use the inferior lug nut design to save reduce manufacturing costs." This is a problem every Ford dealer has known of for years, not just because it's the subject of continuing litigation, but because their own mechanics can't get the damn lug nuts off with the standard equipment issued with each Ford. I learned of this problem when I had a recent flat tire. The AAA mechanic I had to call, because I couldn't get the lug nuts off myself, took 45 minutes to change my tire - and he used almost every tool at his disposal. He first told me about this lug nut issue. The retail outlet I went to to buy a replacement tire said they won't even agree to install tires on certain Fords because of this lug nut issue. Ford of Monroeville failed to advise of the problems this issue would present in the future.

Update: As I'm just now seeing the businesses response. I wasn't aware an individual had to be…read morephysically in the building in order to have a negative experience LOL let me add, since it was unclear, the conversation with Dave was all via telephone. It most definitely made me not ever want to step into the establishment. Disgusting service, disgusting manager & clearly disgusting ownership. As I've previously stated, BEWARE OF THIS PLACE.

I made three purchases from Carvana one a 2025 Jeep Wrangler unlimited where I paid $37,000 dollar…read morecash I never received the vehicle and purchased a 2021 Jeep Rubicon to be delivered to my home address and driveway though Carvana financing that never arrived to my home. I again try to make a purchase of a 2024 Ford Bronco with Dollar Bank Financing that has not arrived yet and I am still waiting on. I have had many calls from Carvana employees requesting a copy of the back and front of a check that I would not receive since the check would go to Carvana and the title would go to the bank and the vehicle would come to my home address where I would then start payment to the bank. I am very frustrated, confused and upset that I have been mis-lead concerning Carvana purchase and delivery to my home and driveway. Miss Robin M Woods 557 Idlewood Road Pittsburgh Pa 15235 Msrobinmwoods557@aol.com 03/14/2024

They put these stupid timers on everything that YOU have to do, like getting it done is life or…read moredeath. I am ocd about paperwork but they sent me messages in the middle of my work day so i had no notice and only a matter of a few hours to get it done but i did it and then they didnt review it in time so i was already getting frustrated. Took their crappy loan when i am far more qualified for better rates just to get the car because i figured i would refinance it and save the headache of prearranging financing. Mind you this was 4 days before the car was supposed to be delivered. Now its about 12 hours before my delivery window is scheduled and these psychos message me and tell me after their "rigorous" inspection of my nearly new car they found something wrong and it will be two weeks before i get it. Am i supposed to trust the quality of this car now?!? Their AI customer service is a joke and wont give me any details on what the issue is or where the hell my car is at currently. I have a loan, i have insurance, but i don't have a car. Get the pleasure of calling them tomorrow where i am sure i will get more patronizing condescension and no results when i demand a manager. I hate going to car dealerships to buy a car but at least after a dealer lies to your face you still leave with your car THAT day. I get the joy of feeling car buying rage for the next two weeks to probably get stuck with a 2024 lemon. Carvana has no shame. Where TF is your task timer carvana?!??!