Awesome experience great service and kind staff on a. Very warm day. Will certainly come back

It is SAD that these carwashes have opted for the SUBSCRIPTION model with a monthly or yearly fee. You can STILL pay for a single wash, but they harrass you. I now know where all the unemployed used car, solar system, or alarm system salesmen have gone! To WOW carwashes. The carwash was as expected. I got the $22 top of the line wash and it worked fine. Yet the 1 rating is for their CUSTOMER service model. It SUCKS! At this location, out of THREE lanes to enter, one is members only, and two are for everyone else, BUT ONLY one is open, so you MUST line up. And a SALESPERSON is standing there! I was THIRD in the line and with the other lane closed, I COULD NOT just go through and bypass this DELAY. The guy was CHATTING with the person in the car while signing them up, but it took over 10 MINUTES! WTF! I turned my car engine off to save fuel. Come on, OPEN the other lane for those of us who do not want any subscriptions or assistance or socializing, just a simple quick carwash. So I dismissed the employee as I approached and he got that I was NOT interested in socializing or being sold soemthing, so he did respect that. The other location on Blue Diamond is NOT respectful, hence why I tried this one. Sadly many insist on HIGH PRESSURE tactics. STOP! This is a carwash. I did my purchase, clicked that I wanted a receipt during the first few screens, inserted the card, and then ANOTHER prompt for receipt OPTIONS came up. ONLY two choices, send to email address or NO RECEIPT. I had ALREADY said I wanted a RECEIPT, a PAPER receipt for my credit card records, but NO! Only one choice which was UNACCEPTABLE. They again are so aggressive that they want your EMAIL ADDRESS to SPAM you! I am NOT GIVING my email address. Besides my email address for that TRANSACTION should ONLY be used for the receipt. NOT MARKETING, not upselling! We need LAWS to STOP this aggressive harvesting of personal information for MARKETING! Because of this behavior I WILL NEVER go to them again. NEVER! I will find a carwash that is NOT this butth*lish. STOP ABUSING YOUR CUSTOMERS, you managers and owners. TOO DAMN AGGRESSIVE for PROFITS. read more

I've been coming to WOW Car Wash for over a year, and I've genuinely never experienced customer service this bad. A staff member spoke to me with a level of anger and hostility that was completely out of line, unprovoked, and honestly kind of stunning to witness in a place I've patronized loyally for so long. There's a difference between being direct and being outright unpleasant to a paying customer, and this crossed that line by a wide margin. I get that everyone has off days, but this felt less like an off day and more like a pattern of someone who shouldn't be in a customer-facing role. Las Vegas has no shortage of car washes, many with staff who understand basic professionalism, and I'll be taking my business to one of them. Disappointing, considering how long I've been a regular here. read more

Like the customer service, everyone is really friendly. What i like about the place is that is not to expensive and I'm able to afford the cost and have a clean car. read more

Only giving a one star due to not being able to give a zero star. Unbelievable I got here at 8:50 no one said oh by the way we close in 10 we are gonna turn off the air and vacuums at 9:00. Even if you are in the middle of vacuuming and using the air. And when asked I was told sorry we are closed. So now I have water spots all Over my car from not being able to blow out the mirrors etc. and I have dirty mats on top of it. Bad customer service. I even asked if they could turn this back on. I was told no and she just walked away. Not cool guess I'll go back to Luv after this month. read more

Shayla was very rude and we felt like we were being discriminated against. My husband and i brought in my teenagers car, which is an old charger. We went around for a second wash when we saw that some bird poop didn't completely come off. I've done this before with no problem with my own car which is a newer suv. i was actually told by a worker that there's a complimentary second wash if your car isn't completely clean after first wash. So of course i didn't think anything of it when i pulled around again. Shayla tried talking us out of a second wash saying the poop wouldn't come off with a second wash and offered us a towel. We told her that we had experience with going around a second time and it doing the trick. She then got frustrated and told the other worker to give us the cheapest wash the second time around and then proceeded to walk along side our car and watch us the entire time as we went through. It was not only uncomfortable but i felt insulted. She was looking at us as if we were trying to get a freebee and pull one over on them. As we predicted, the bird poop did come off the second time. As we were exiting she just stood there by our window looking at us. Ive been going here once a week to wash my suv but now I will be taking my car elsewhere. read more

I will never go be going back to this car wash it took 10 minutes just to pay because she kept trying to upsail me after I told her no my car came out almost as dirty as it went in half the vacuums don't work I asked if I can run my car through again since it was dirty and you can still see the dirt and I was told no bad customer service read more

Today I paid $17 for a car wash and the first half of it didn't even work. System kept shutting down. So frustrating and I'm pissed off! It's Way to busy today to go tell them and go back through. When i finished I still had soap suds on my back window! Not happy with my car wash today! Very disappointed. read more

The service was OK wasn't many people who work there it's kind of a slow time during the day. The quality of the wash was good and the value the price and everything else was good. The vacuums all worked. read more

I was frustrated with the rain spots on my car. I tried everything to get rid of them. I saw WOW carWash and decided to give them a try. I was not disappointed!!!!! Spots gone, even the next day........ GONE!!!!!! Will definitely be going back on a regular basis.... read more

I went in for a single, $9.00 wash and my credit card is now being charged for an ongoing car wash plan I did not authorize. Not Good!!

I love how quick and easy the car washes are but above all the staff are so friendly and that is what I remember the most. The female staff handing out the wipes, towels, and feedback cards are the kindest staff I've ever encountered. read more

Great wash and love the Blue Towel- I don't need to bring my own! Very clean and staff members are very nice.

Nice "tunnel " style car wash. A bit on the pricey side, but seems like everything is going up in price. You do get an air freshener & a damp dash wipe with your payment. We put in a twenty for our wash & the machine was out of change, which caused a bit of a back up as we had to wait on change to be brought out. Most car washes have terrible vacuums, but the ones here were VERY good. The vacuum area is under a canopy so a lot of the spaces are shaded. (Depending on the location of the sun.) read more

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Anybody out there that reads this take advantage of the wow car wash the service is great The kids working there are great your car looks like a million bucks looks like it was hand washed read more

WOW Carwash - E Sunset Rd - It's a beautiful landscape - Car Wash Near Me - Henderson, Nevada

I came in for wash my car was not clean lady got someone in charge said nothing he could do I have been coming here since you opened will not be back. Lady said others had same problem today. Horrible customer service would give zero stars if allowed read more

Very reasonable price! $9.00 for basic wash. The dryer portion actually dries your car with minimal wipe down ( they give you a micro fiber towel) . Plenty of self serve free vacuums. read more

If you have a car 7 years old or older in mint condition, do ot go here. My car was mint but was scratched after going through wash. I called and denied to fix it. I had to ask for a refund. Not good. Wo t be back here read more

WOW Car Wash, as a whole, got 2 strikes today. Strike 1 - Fox 5 aired an ad this morning. A free car wash. Just text "Fox5" to WOW's text club number. I did so. I received a text back with a link to take me to the coupon which had to be redeemed at the car wash. Specifically to be redeemed at the location on Sunset which happens to be about 2 blocks from Fox 5's station. I showed up, clicked the "redeem" button on my phone and...nothing happened. I got no bar code to scan. No code to enter. Just a screen that said my coupon was redeemed and that I had 12 hours to use it. How the hell am I supposed to use it when I can't even enter it?!?!? And there was no staff to be seen to help me out. Luckily there were no other customers behind me. I backed up and went against the arrows since there was no other way out. Screw this. Strike 2 - Shortly after I stormed out, I received another text. This one with a link to a satisfaction survey. Obviously I am not satisfied and I want the company to hear about it. I click the link. It takes me to the first page of the survey on which I am to select the location I visited. The location on Sunset, which I had to go to based on the coupon I did not get to use, was not one of the options. There were 4 locations to choose from on the survey. None of them applied and so I was not able to go forward on the survey. How convenient. And so, here I am on Yelp to voice my displeasure. I've been to the WOW Car Wash location before. It does a solid job for a drive thru automated car wash. That is the reason for the 2 stars I am giving it. But for the hassle of what should have been a free wash and the inability to take the survey due to inadequate location options, those 2 strikes remove 2 stars. read more

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The quality of the car wash and service is unmatched. You get a towel and air freshener with your wash. Clean space and convenience is also unmatched. read more

9/5/21 They have been open for about a week and my car was in dire need of a wash figured I would run it through here and vacuum myself. There was an attendant right as you pull up to help you select which wash you wanted. Asked if you wanted to purchase a $2 microfiber towel and gave you the free smelly and dashboard wipe. The drivethru wash did what it needed to do. Glad I purchased the $2 microfiber wipe as around the doorframes needed a little extra wipe down from where the water wasn't blown all the way out. The vacuums worked great and it helped to have both the big and small head options to get in the small crevices. Great little wash - check it out. read more

WOW Carwash - E Sunset Rd - 2 different types of vacuums - Car Wash Near Me - Henderson, Nevada

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WOW is right. I took my car in the other day for a car wash and the guy that guides your car into the bay incorrectly guided my car in. The valve on my tire was almost completely ripped out causing a low pressure indicator light to come on. I immediately told the manager who then filled out a claim. Today I was told that my claim was denied due to the fact that my car was the only car that had an incident that day...I asked to speak to a supervisor and she told me that I could not and the decision was final. Make this make sense!!!! read more

WOW Carwash - E Sunset Rd - Car Wash Near Me - Henderson, Nevada

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It's a common notion that getting a car wash is the equivalent of performing a ritualistic raindance... And by golly, confirmation: during this WOW location's grand opening special of 10 days of free washes, it rained practically every day. That didn't stop me from driving in. Or others for that matter. Located on the curve of Sunset/Sunset, an employee informed me that this is actually the first WOW in Henderson. I've visited other locations before, but I like the fact that this one's right in my neighborhood. All WOW's pretty much follow the same layout: drive-up lanes for payment, actual wash tunnel, then rows of parking for self-serve vacuums. One of my favorite features of WOW Carwash is that they provide 2 differently shaped vacuums. This helps to capture the debris within nooks and crannies. Another cool feature is their mat holder (although I've witnessed people accidentally leave their mats behind lol). All that they're really missing is an air hose that other car wash competitors have. Anyway, WOW offers three different washes ranging from $7-$17. Consequently, they also have three different unlimited monthly programs. Right now the first month is only $9.99. read more

WOW Carwash - E Sunset Rd - Some goodies. - Car Wash Near Me - Henderson, Nevada

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always over and above on the service, and the facility is always working properly and kept up nicely!

So I pay for the biggest pkg they sell for 39.99 a month. Well for the last few weeks I have gone and washed my car. And once in a while when I don't have time I run it through and just let it air dry while I drive. Haven't done that in a bit. So today I went to wash my car and the two very things I pay for every month were NOT working and they neglected to notify if that. So I run it through. Find that the spot free doesn't spray, nor does the solution that coats and protects your car that I pay the 39.99 every month for it use to be called ceramic coat. Anyhow, by the time I was finished wiping down my car, the towels were filthy as if my car had never been washed! I am calling on Monday I believe I am wanting a refund! read more

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Easy, fast, car was sparkling after the wash. vacuuming was simple. plenty of spots to park and covered for shade

I like the wash but only complaint I have is that you guys don't have a blower like other car washes do . I've been with you guys for quite a few months now when you've opened up on Stephanie and I never had problems with dust in Little dirt getting into the creases between the car seats. So it would be nice if you guys could put blowers in probably gonna have to go to the car wash I used to go to because of that. It is a little further for me, but I need to maintenance my car better. Thanks read more

Had bird poo on my car window. I paid for the most expensive car wash ($22) I went through and it didn't get the bird poo off. The rest of my car looked cleaned but I still had bird poo down the side of my passenger window and door. I asked could I go through again and was granted the chance but even going through a second time did not fully clean my door and window. So for a simple car wash (don't need to pay for most expensive) it's okay. If you have anything you're trying to get off your car .... THIS IS NOT THE PLACE unfortunately. read more

I'm not gonna lie, there isn't one car wash company that is too good to not be scrubbing your car right before going through the car wash. Every single location was once very powerful & good enough without the pre-scrub down but that's when they first opened up each location. This time I saved myself from the disappointment of the wow wash & did a little pre-scrubbing myself at the DIY car wash. read more

Misleading employees they will charge you reoccurring fees, even though you don't ask for it or tell them you don't want it!

June 19, 2022 - Father's Day Carwash! Guide to help you cash in, continued with a Car Guider and a Car Freshener Gift (Smells so refreshing), than into the colorful Car wash. This is so fun especially for kids because of the colorfulness, adults too like me, always love going through car washes. As always head on down with a dirty vehicle and fun people and your guaranteed a fun clean experience! read more

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Over all very good especially when they opened up originally that place had tons of soap and all the brushes worked really well. You can tell that it's getting a little long in the tooth since they opened up. Not as much soap and then results is not as good as it used to be, but this place is still better than others so I continue to come back. I think it's a little time that they have to come back and renew some of the equipment and get some new nozzles and increase the soap volume and perhaps some new brushes however I'm still a regular customer if it got worse then I would choose a new place but so far it's still producing a average to above average product. read more

I just renewed my monthly membership at Wow Carwash on Sunset in Henderson and I am so happy I did. The great guy at the pay station helped me out with friendly and knowledgeable service. I am super satisfied with my car. It was pretty bad and the brushes inside the car wash did not miss a spot. I have a lower profile car and I got as good a wash as the van that was next to me n the vacuum area. The location is great for me so I will definitely get the benefits of a monthly membership. It's well worth it! read more

Went here and for $7 got a nice scrub on the outside and spent an hour vacuuming the inside myself. I'm pleased with the suction on the vacuums and the job done by the $7 most basic wash- the car was pretty clean to begin with though. One thing I love is that they had a sink outside where you could get some water to scrub your floor mats. I liked this car wash! read more

Went through on 7/19 and there was some malfunction with the automatic belt. It kept releasing my tire. Attendant came over 3 times to confirm that my vehicle was in neutral and then asked for me to drive through so they could clear the belt. I exited the other side on a completely flat tire with a 2" gash in the side wall of my tire. Manager immediately came over and started apologizing and taking pictures to "file a claim". During the process she was communicating with other staff over radio stating "let me finish this and I'll be right there to see if I can clear it from the belt". My kids and I sat in 110+ weather for nearly 2 hours waiting on AAA and not once did anyone have the decency to even check that we were okay. AAA said "this happens frequently" and at this location in particular more than others. Conveniently, there is a Discount Tire next door that also stated they replace tires with the same gashes from the car wash frequently. "Customer service" notified me today that they weren't responsible because it was my fault that the vehicle wasn't in neutral despite them (supposedly) watching video of the attendant coming to the window multiple times and confirming that it was in neutral. read more

WOW Carwash - E Sunset Rd - Flat tire - Car Wash Near Me - Henderson, Nevada

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Since Yelp removed my recent review because I was, apparently, too specific...here I'll be less specific: WOW Carwash employees said that if I would upgrade my wash price they'd let me go through again if the bugs on my car did not come off. I upgraded. I came through again and they refused me. Specifically, they scammed me. read more

I love this place. Quick and fast and the staff os very helpful. I dont live close to this ine but i drive all the way here because its my favorite spot read more

My car was only half cleaned upon driving through the wash. When I went into the office to let them know I was told by both attendees, that were standing around doing nothing, that they couldn't help me. I was directed to wait until the manager returned from dinner. I exited the office and proceeded to clean my car myself. I am 67 years old and stepping up on my Durango side board is risky for me. By the time I was done washing my Car (after the half wash I got), the manager was still not back and i was upset for having to pay to was my own car. I again spoke with one attendant and of course demanded a refund or I was never returning to WOW again. A blank stare is all I got. I CALL THIS TERRIBLE CUSTOMER SERVICE!!! 2 young guys with nothing to do couldn't think of some way to fix this for me? BAD BUSINESS. read more

15 dollars to get crust traveling bugs taken off your car. It's not the cheapest option of the packages as they offer various packages... including 19.99 for an all month pass. The guy at the entrance helped with any questions and then informed me of the vending machine that had other items available for purchase if needed. The best part was that we could vacuum our own vehicle for free. I enjoyed this car wash so much I'd definitely return when we come back into town. read more

I had a free grand opening car wash that was worth $17,so I said why not. It was all over my social media accounts.I will give customer service a A++++. The lady was very helpful was trying to scan my coupon in my email. And the guy who gave me a free air freshener and a dash wipe is also very nice. Well I go back to the car wash? No. I got out to dry my car, still had bird poop on my hood. So I was not impressed, it's an ok wash. It was free, so can't really complain. Sorry read more

WOW Carwash - E Sunset Rd - Car Wash Near Me - Henderson, Nevada

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