I moved a lot when I was in Seattle, and it was always such a hassle. When I finally applied via WPI, I couldn't have asked for a better landlord than Don Truong. He was extremely helpful in getting me set up in my first place, and after a year when I needed to move, he was able to find another property that fit perfectly. The transition was seamless, and I stayed at the new place for two years. Whenever I had a problem, he'd quickly get someone to fix it or direct me to a way I could contact someone myself. Never had a problem with him for over three years-- highly recommended. read more

Do not rent through WPI. At 315 N Greenwood, we dealt with mold that required specialists, a deteriorating front porch, fallen trees on the roof, and plumbing issues with sewage leaking from the base of the toilet, all of which were ignored despite repeated requests. Joseph, the property manager, failed to respond to emails about urgent safety concerns. On move-out, we were charged for cleaning and repairs that were clearly pre-existing. Protect yourself: document everything and think twice before renting here. read more

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They have a property manager named Tommy that won't fix maintenance issues, and he is combative when asked to.

Stan has been my building manager for the last 3 years and I'm so grateful for him! He's been kind and compassionate when addressing my needs as a tenant. I'm sure wherever he works, he will be a value to his co-workers and environment. read more

From the reviews it sounds like I should be working with Allison, Angela or Nancy. Joseph on the other hand is incredibly slow to respond and when he does he is incredibly short. Based on my recent interactions with him I would recommend avoiding this company. We own several properties in the area and have worked with a different property management company to service them for years. So when the time comes for us to use a company for our own rental needs, my expectations are probably higher than most. Joseph has failed meeting even the most basic expectations. read more

They scammed me out of thousands aka my deposit / fraudulent charges to do their own housing upgrades.

WPI Real Estate Services is an excellent real estate services provider that sets a new higher standard for superior client service. We've worked with a number of property managers and landlords and Mr. Steven Hsu is the very best property manager we've ever met. In fact, Steven is such an excellent property manager (who represents both tenants and landlords well) that we would hire him to manage any property of ours in the future. From the beginning of our business relationship with Steven, he has always been very friendly, helpful, and responsive. We started working with Steven during the pandemic when apartment tours were impossible. Steven helped us through any challenge. We were impressed by Steven's initiative and work ethic. Unlike other property managers whom we met remotely in other states, Steven took the time to fully understand our needs and develop a working relationship with us. He was always flexible and available to help us view WPI's apartments remotely by Zoom, even accounting for our odd work hours. It is so rare to meet such a hard working and honest property manager like Steven. Once Steven found the perfect place for us, he was very communicative and helped us through every step of our complicated move. During our lease, Steven always quickly responded to any questions. His response time was the fastest that we've ever experienced in solving apartment repair issues as well as communicating with our landlord for any questions. Steven always quickly, thoughtfully, and kindly responded to any of our calls, texts, emails, or repair related questions. Shortly after we learned of our next transfer, Steven helped us smoothly transition to a month to month lease. We were able to witness Steven's excellent work for our landlord with his careful apartment inspection and bringing in very polite potential tenants for tours. Throughout our lease, Steven always worked to find the best solution that satisfied both tenant and landlord. Among many things, Steven always notified us well ahead of time of any potential apartment tours and inspections. He was always mindful of our time and extremely helpful in all things, including with the building's move our process. Steven's professional example has shown us that in this post pandemic work world, the leader who is able to adapt and adjust quickly to provide excellent client service will always succeed. Steven is a genuinely caring, good family man. This informs his approach as a property manager. This is so rare and hard to find. Steven's example shows us that doing business the right way (providing excellent client service) always pays off. We loved the apartment that Steven found for us and would have stayed much longer if we had not been transferred out of state. We miss our apartment, but will miss Steven more. If we are fortunate enough to be transferred back to Seattle, Steven and WPI Real Estate would be the first people we would see for a new lease or real estate purchase. read more

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"Giovanni Amadeo is our manager at the Belmont Terrace & WPI Real Estate Services. Since we moved into the complex in August, he has been very timely and responsive to our requests and always a friendly face to see around. Thank you, Giovanni - it's always a pleasure!" --Jennie & Emma read more

WPI has been an exceptional property manager! I've worked with Zerky for years now and he's been beyond amazing! Whenever there are requests from our tenants, Zerky goes above and beyond in communicating what is needed to us and finds the best solution in getting it done for the tenants. We're currently going through some renovations with our property and Zerky is making it as effortless for us as possible. I'm really happy to have been working with such a great company such as WPI. read more

Giovanni Amadeo our property manager and WPI Real Estate were really great to deal with. I lived in one of the properties managed by Giovanni and he was a wonderful property manager! He always responded very quickly to questions or any issues that may have arisen, and he was amazing with assisting me with extending our lease by just a few months so that we could avoid looking for short-term housing between leases. Really great experience with them! read more

WPI's Wei Chang helped me with my real estate needs. He is responsive to my requests and well understood the business. He explained in details of my transaction step by step in simple English/Chinese. His friendliness and integrity are key to my peace of mind and smooth transitions. If I remembered it right, he had a finance background as a bank manager with lending experience. That's a plus for my buy/sell and rental transactions. Thank you WPI and Wei for all your help. read more

Working with TC Wu and WPI to find my dream condo was an absolute pleasure. Not only was he attentive to all of my requirements, he also pointed out things I had never even considered. His methodology ensured that no rock was left unturned throughout the entire process from the initial meeting, the home search, the offer proposal, and the final closing. From a buyer's perspective at no point was there any pressure. He and his team were there to provide their expert feedback regarding any questions and concerns I had in regards to specific properties or any general questions regarding the overall market. It was important for me that I find a high rise condo with a great view in downtown seattle within a specific price range. Initially it was very challenging to find a property that satisfied all of these requirements. Eventually, TC was able to find a property that hit all of these marks... with one caveat - price range was about 50k higher than my budget. TC discussed with me a good strategy for an offer proposal in order to get the price I wanted. He immediately went to work putting together the offer and reviewed the documentation with me to make sure that every detail was covered. Thanks to his negotiation skills, our first offer was accepted at 10% below the listing price! The excellent customer service did not end there. He even came with me for a final walk-through to make sure that everything in the unit was cleaned out properly and move in ready before handing me the keys. Highly recommend TC Wu and Team WPI to any prospective condo or home buyers. read more

WPI Real Estate Services - Bedroom view with balcony - Real Estate Services Near Me - Seattle, Washington

Ms. Allison Chen is a very attentive, reliable and fair manager. She and Ms. Wu have been fair, compassionate and understanding during Covid and the impact it's had on small businesses. Grateful for their leadership. They're also huge animal lovers, which is always great to someone like me who owns a dog rescue in Edmonds, The Haus of Dogs. read more

We had a great experience working with TC Wu at WPI. This was our first condo purchase and as we weren't familiar with the process and what we needed to consider, his knowledge and expertise was invaluable. We narrowed down our interested properties and TC guided us through the entire process with patience. He is very knowledgeable about the real estate process in general, offering solid advice on current market trends and strategies, which reassured us immensely. He's extremely professional and organized, managing to negotiate a very good package of extras with the seller. Making such an expensive purchase is a nerve-wracking experience, but we found TC's calm manner helped to put us at ease throughout. read more

I had an incredible experience working with TC from WPI. He was patient and did not attempt to pressure me into making a quick decision like many other brokers I've worked with in the past. He was extremely open to what I wanted, took the time to show me the various options at my price point, and was extremely knowledgable on the local real estate market. When we finally found a property that we loved, TC was laser focused on helping us secure the property from negotiating a better price, getting non-standard and unfavorable terms removed from the contract, and ensuring that all items were identified and fixed as part of the home inspection. WPI and TC are fantastic and I highly recommend him to anyone looking for their next home! read more

My family had a wonderful experience with our complex manager Giovanni! He was helpful, kind, and a GREAT communicator. He was always cleaning around the complex/keeping things organized. If there ever an issue he would handle it immediately. He even helped me carry all my groceries so I could carry my little one! read more

The professionals at WPI are a complete pleasure to work with. TC Wu has a deep knowledge of the Seattle real estate market going back many years, and he made excellent recommendations when it came to what type of house made the most sense for my me and my wife since we were new to the area, including how to avoid common pitfalls for new buyers. I highly recommend other buyers speak with TC and the WPI team when looking to purchase a home in the Seattle area. read more

I have lived at an association managed by WPI for the past 8 years. Their track record so far at responding to emails and phone calls is about 50%. That mean half the time I do not even get a reply from WPI no matter how many times I reach out. In my experience, only one property manager responded within 24 hours (she is no longer with the company unfortunately). Some do not reply at all, and others require several email and telephone reminders before they will reply. If you are fortunate enough to get a property manager who responds at all, the response often takes a week or more. And that's only the initial acknowledgement that they've received your message. Resolution usually takes much much longer, but to be fair this sometimes depends on contractors or the HOA board. read more

Best rental/real estate place ever. Theron was our agent and has always been so helpful and responsive. The rentals are good value, we were in Bothell and loved our location. We also ended up in short notice and they altered so helpful and understanding! Highly recommend them or either real estate or rental! Great experience. read more

I was introduced to TC and WPI real estate 10 years ago. Peace of mind is what I feel when I work with WPI real estate. I know they have the expertise in all facets of real estate market. I have purchased homes, had them manage rental properties and most recently sold a home. In all aspects of my interactions with the team, they have been professional, insightful and have made my life easier by handling all of the details so I did not have to. In the most recent sale of my home, they once again went above and beyond. Because of the trust, I basically asked them to handle it based on what they thought best. In this case, Jianli handled everything beautifully. She determined the appropriate price, helped find a stager, handled the inspection, found a contractor to fix issues found, dealt with the paperwork, marketed the home, built a great online tour among many other things. Bottom line is she did everything, made my life easy, was prompt when I had questions and in the end sold my house at a fair price. read more

WPI Real Estate Services - My home - Real Estate Services Near Me - Seattle, Washington

I have had great experiences with WPI's team of professional property managers. Theron was able to help me find an apartment within my budget. He knew so much about the different areas of Seattle and because of that he was able to help me narrow down which neighborhood to stay in (I am new to Seattle). I am very grateful to have found them. I definitely recommend having them on your side when it comes to finding your new home. read more

TC has been our family's go-to realtor for the past 18 years. His wealth of knowledge in real estate, the market trend, and negotiation skills have been nothing but impressive. TC listens to our needs in finding the types of properties that we seek; he evaluates the best options for us and provides an honest recommendation that would work best for us. He is patient, professional, and by our side every step of the way. TC is simply the best realtor, an impeccable advisor, and a wonderful friend we could ever ask for and we would recommend him to anyone in a heartbeat! read more

This is regarding Caitlin, who I've dealt with for my condo HOA. She does not respond back in a timely manner, and does not follow through with what was supposed to be done. read more

HOME SWEET HOME... with a human touch! As anyone knows who has had to move a large family across the country to a whole new state, it's a scary proposition, fraught with worries and a whole stack of unknowns. Chief among these is the question of housing. In our case, we were unable to visit Washington prior to the move and hit the pavement personally, so our search for an appropriate rental was all the more sketchy. Whenever we managed to find that needle in a haystack online that matched our particular needs, the management companies turned out to be like machines --apathetic to our situation, informing us that it was first-come-first-serve for whomever met their stringent, non-negotiable criteria. Frustrating and super scary, considering we had already given notice at our old place and would soon be on the street if we didn't find a home in time. After many dead-ends, unanswered inquiries, and fruitless applications with expensive credit checks, we finally struck gold with WPI. The company's founder, the amazing Shiao-Yen Wu, took such a personal interest in our family and our situation, we didn't quite know what to make of it at first. We soon learned that she and her associates were not just interested in THEIR needs, but first and foremost, in OURS. That kind of personal attention is increasingly rare in our digitized world. Recently, when we noticed some water seeping into our house during a heavy rain, Shiao-Yen didn't just send her amazing fix-it man, but accompanied him to our home herself to see whether any other items might need attention. The issue was quickly and effectively resolved (at no small cost to WPI), and I'm happy to report that we all lived dryly ever after! Lastly... while WPI excels in that increasingly rare human quality, it's also a thoroughly modern operation, with an expert team of friendly professionals, as well as easy online account access and payment options. Thanks so much, WPI! There's no place like home. read more

WPI is the place I refer people to for property management because they do a great job for their clients and are very professional, fees are reasonable too, I highly recommend giving them a call! read more

Very unprofessional property manager .Will hardly talk to park residents! He shows lack of interest in what they have to say ! Many maintenance requests are ignored from different tenants! Maintenance personnel are disrespectful to some residents! This is a senior mobile home park and many residents are afraid to show any dissatisfaction due to threat of retaliation from property manager! Maintenance personnel has no one to check on his work, thus a whole lot is not accomplished! I also resent management saying they can enter my rented space anytime they want! Washington state law (RCW 59.20 ) says management must give reasonable notice! This is titled Respect a tenant's privacy, which this property management does not! There is No Professionalism from this property manager. Only disrespect and disregard for tenant concerns and complaints. read more

Lived in one of Giovanni's units and he was very attentive and on top of any maintenance requests and keeping the property clean and safe.

Yannis Lau made our first time home buying process a breeze. As a first time buyer, things could have gotten very confusing, but she was very resourceful and professional. She's someone who will listen to your needs and will try her best to find you the perfect home. She was very patient with us through every step. I was genuinely happy when we finally found a home. If you want someone who is confident and passionate about finding you the right home, Yannis will be the right person. read more

We've been tenants in a building for awhile now and we just got a new prop manager after about two years. . Let me say that Giovanni has been absolutely fantastic. He's been so hands on with any problem that pops up, answers emails and phone calls as soon as possible and is a genuinely kind person to talk to. Thank you for always going above and beyond. read more

This property management company is horrendous. First off, lets talk about how the home we moved in was not cleaned AT ALL when we moved him. Grease stains everywhere in the kitchen, carpets filthy, blinds beyond dusty, black mold everywhere, paint job awful. We offered to paint the entire home and did so and they knocked a woppin $100 off our rent. Woo hoo. Our property manager was IMPOSSIBLE to get a hold of. I had to call and scream at the front desk receptionist (poor girl) multiple times to get connected to her direct line. In addition, our property manager would send workers to the house (exterior paint jobs, gas leak detection device installation, etc.) without ANY notice. Our washer broke a while back and it took a month and half to get a replacement. We attempted to get an animal (that was allowed pending a pet deposit) and we sent SIX emails and made 2 phone calls to our property manager to discuss payment of a pet deposit. That was over a year ago and I still haven't heard back. Now it is move out time. We are expected to personally pay for professional carpet and blind cleaning as well as remove any plants that we have added to the exterior of the home. All in all the company is unprofessional, overwhelmed, and flat out rude to its customers. Don't expect anything but a negative experience. read more

WPI was the property manager for a condo unit I rented in downtown Bellevue. The property manager, Don, was very easy to work with. We had two maintenance issues during our term and Don was able to get it fixed quickly. While there were a couple instances of miscommunication, in the end it all worked out. WPI's online payment platform is easy to use and communication with the accounting (Lisa) department was very responsive. read more

Theron has been our landlord for the past few years, and he's not only reasonable and personable in all situations, but quickly responds to requests and any issues that may come up, whether it's an emergency or a smaller matter. He treats us as real people, not just his tenants! read more

Our lease at one of the properties they manage ended this year. We hired a professional move out deep cleaning service that includes all appliances cleaning ($272) upon the move out as requested. They took out $695 from our security deposit for cleaning, a door handle screw repair and dings on the walls when none of them was accidental damage but normal wear and tear. Once we demanded to revisit the deductions, real estate agents didn't respond to our emails and we ended up filing a claim at the court. We are waiting for the court date. read more

FIRSTHAND experience dealing with this company attempting to get problems resolved at my daughter's unit at the Ruby. They never responded to repeated attempts my daughter and I both made to resolve a wiring issue in the building, forcing my daughter to live without internet or cable TV access for well over half a year. This, after they had warranted to the prior owner they would correct the issue. Later, they disavowed any knowledge of that until we showed them emails proving they promised to initiate a solution. Even then, they never lifted a hand. I spent probably 40 hours of my own time tracking down and working with the original project manager of the construction company that built the Ruby to get it fixed. He was the only stand-up guy willing to make things right. read more

If I could give this company negative stars, I would. If you get Roger Schiess for your walk through, take lots of pictures. He will charge you for every water stain, if he can. Also expect your move in deposit to be increased, and effectively stolen from you. When you pay your move out utility bills keep all receipts. They like to say you didn't pay them, and it takes the claim of legal action to get the money back. And if you rent in Auburn from them, check for bed bugs. You will be blamed for bringing them with you, even if you have never had an issue before. read more

WPI has changed their onsite management multiple times has provided unresponsive, incompetent management since the original manager. Would not recommend. read more

I have rented from many different property management companies and those folks at WPI Real Estate have definitely been my best experience! I shared a house with several roommates and every time we have an maintenance request, Don, our property manager responded right away. Things were always taken care of professionally and promptly. Also, not only he took care of the maintenance of the house, Don even helped us resolving some of the roommate issues. He didn't have to do that, but we definitely appreciated his extra care and efforts. Most importantly, as a tenant, the people at WPI Real Estate made me feel that they CARE about me as a person, not just someone who provides income to the landlord. The front desk person and accounting staff have also been very helpful. I would definitely recommend them! read more

I rented from WPI Real Estate for 3 years. Overall I was extremely happy with my landlord, Theron. When I needed help or had a maintenance request all I needed to do was email Theron and the request was promptly taken care of. They made the rental process very easy and straightforward. read more

Just want to start off by saying I have no relationship with the other folks that have responded here but, I am in total agreement overall and can Identify to their remarks regarding this very unprofessional property man. firm. How can I say this? Well 9 yrs of renting from them in the past gives me the right.. This was in a very exclusive area I might add .. PLEASE RECONSIDER when renting from these folks! Thank God we now own !! read more

I rented from WPI for roughly a year and left as soon as possible because it was the worst management company I've ever seen. My property manager, Keri, was incommunicative and incompetent to the point of willful negligence. Getting any of the large numbers of problems fixed took far longer than anything has any right to, and communicating with the agency was an awful experience. Anytime something broke, they were impossible to get ahold of. Several times they tried to charge us, or get us to pay for something that was caused by their negligence or broken equipment. I received bills with basic addition errors on them in an excel spreadsheet. the yard was full of trash and broken debris, glass, and drug paraphernalia that was not cleaned up before we moved in despite being told (in writing) it would be. They will not do anything until you threaten, and follow through with legal action. Do not rent from WPI. If for some reason you already are, only communicate in email or written documents so you have a paper trail of their shady business tactics. read more