Our water heater was not producing hot water due to a malfunctioned thermalcouple. We called around on a Sunday morning, but the people we called were either unavailable or trying to scam us (long story). We called Allen, and although we couldn't reach him right away (we later found out he was on a job), he returned our call within a few minutes. We knew from his voicemail message that he had personality and would be easy to talk to. We were right. His communication was very clear and informative. On the phone he gave us a fair quote, and kept us in communication at every step of the process (finishing his current job to preparing for ours, etc.) until he reached our house. At the house he took time to explain what he'll do and even showed me tips on how to do some of the maintenance myself. As he was working he'd explain some of what he was doing to me, which I enjoyed since I like learning new things. I had a lot of questions for him which he graciously answered. It's obvious that he has a lot of pride for his trade and profession. When he was done, he even did a complimentary flush of the old water and sediment for us (we told him one of the scammy businesses we mentioned above wanted to charge us $300 for it). Real nice person and really professional. He even took off his shoes coming into our house! We will definitely contact Allen again. Highly recommended! read more

He came out to assess our issue, and when we realize the issue was more than what he thought, he stepped away from the situation and did not charge me for everything he did up to that point because my landlord would not commit to going further. He went above and beyond and explaining what needed to happen which left me confident in his assessment. I would definitely hire this guy in a second if I knew something was going on with my gas or any plumbing issues. read more

My husband picked this company because of its 5 star reviews and Allen did not disappoint. He came as soon as was possible, fixed previously done, shoddy work and knows something about RO systems, which is rare, in my experience with plumbers. He gave us great suggestions on future plumbing purchases, and he's a pleasure to work with. We'll definitely call him again! read more

Allen was an absolute doll. We had a bathtub faucet that would not turn off and tried a DIY job unsuccessfully. Then we dilly dallied and procrastinated and had to shut the water valve off and run and turn it on to shower and basically living like we were camping for a few days. When I could no longer procrastinate I turned to Yelp for plumber reviews. Even with Yelp I tend to have bad luck with the companies I call for household help. They usually turn out to be incompetent con men at best. I liked what I read about Allen and gave him a call. Finally!!! I picked right. He was on a job then had another job on a Saturday no less but said he'd be by around 7 PM. He quoted a tentative price depended on what was required, came right on time, and finished the job quickly and neatly. It really would've been a miserable weekend had we had to wait till Monday. Thank you so much allen! read more

Allen is truly a professional and master of his craft. He showed up at our house in a very timely manner, and got right to work. Our water heater had a rare and dangerous problem with the gas burner that Allen himself had never seen. Allen diagnosed the problem, contacted the manufacturer of our water heater, determined the replacement part needed, had the part FedEx'd over night, replaced the part the next day, and voila we were taking hot showers again. He also corrected a few other issues with the water heater, and demonstrated how to deep-clean our water heater. His costs were extremely reasonable, and we are very appreciative and satisfied with the work he did. Thanks Allen! read more

I had a lot of unknown plumbing issues in an older home that needed to be inspected and fixed. Allen scoped the sewer line with a camera and was able to assure me that the line was in good shape, saving me thousands. He then addressed several issues inside the home, including repairing drain lines that had probably never been serviced since the house was built, and adding clean-outs and a larger washing machine discharge that will prevent a whole lot of headaches later. Additionally, the prior owners did a few amateur hack jobs on some of the fixtures, which Allen corrected. The house is now completely operable plumbing-wise. I will definitely be calling again in the future for a re-pipe and additional work separating the irrigation line from the home. Thank you! read more

Allen came by today and ran a camera down my main sewer line. There are a number of places in the bell and hubs in which grass roots have gotten through resulting in stoppages. I called Allen after reading his rating in Yelp for a second opinion. There were two differences between Allen's opinion and the "other guys." 1) I will eventually need a liner installed, but not immediately. The other company said I needed to have the work done NOW, or it could would cost me twice as much to have an entire sewer line replaced. 2) When I NEED to do the work, his quote is half the price of the other guys. Their's was a five digit figure, his was six figures and HALF the cost. Allen spent over an hour and a half doing the investigation and was very thorough. Based upon what I have read in Yelp about Wrench Re-Pipe and my perception of Allen, I will call his company in the future for all of my plumbing needs. read more

Plumbing and plumbers bring fear to homeowners. So, when we discovered water leaking from our water heater in the garage, we were anxious (thinking to ourselves, oh-crap, this is going to hurt the pocketbook. It did). Specifically, Wrench re-Pipe (Allen), was: 1. Honest. 2. Followed-thru. 3. Attempted to identify the issue over the phone first (and I also sent photos of the issue). 4. Provided internet resources for self-diagnosis prior to a service call. 5. Provided a range of the potential $$$ damages over the phone after steps 3 and 4 above. 6. Showed up when he said he was going to show up. 7. Returned after fixing the original issue (leaking water heater and requiring a new one) to address the next issue (noises coming from the water heater when filling with water). 8. Fixed the additional issue (faulty water valve and this was something we were already aware of) only to a day later discover that the fix (a new main valve in the garage) had a defective part. 9. Allen again attempted us to self-diagnose. Apparent that it was an issue with the new water valve Allen installed. 10. Allen returned. Test the valve. Drove off to get a new one after talking to the manufacturer. Returned. Reinstalled. Re-Tested and all is back to normal! 11. Not a cheap experience (new water heater and new main valve = $2500) 12 Thanks Allen for being honest, following through and standing by your work. read more

My experience was great!! Toilets were backed up at my rental in Riverside. Wasn't sure who to call. I read all of the wonderful reviews about Allen and made the call. He was kind, courteous, and very professional. He was prompt and thorough and the price was very reasonable. I'll definitely be seeking his services in the future and will refer him to all my friends and family!! Thanks again Allen! read more

Allen is the man when it comes to plumbing and repipe. Quality workmanship with honesty and integrity. Allen repiped our house more than 12 years ago, so when we had a pipe break under our yard (not a pipe he installed) he called back within 10 minutes and since he was working out of town he promised to be out first thing in the morning (a Sunday) and stopped our leak, gave us a reasonable quote to repipe the exterior, showed up the next morning and installed new copper pipes. Allen's professionalism and customer service are second to none. He goes above and beyond to take care of his clients and I wish I could give him more than 5 stars! read more

Best plumbing service we've ever found! Allen was prompt, efficient, and absolutely honorable. Our lines are old, and in need of extensive repair, but Allen was very honest and didn't try to milk us for every dime. He fixed what was necessary now, and made recommendations for future repairs. We're definitely going to call him again, when the time comes! Eric and Jennifer Riverside, Ca read more

After our 13 year old water heater gave up the ghost suddenly, I went on Yelp to find a repair person. Thank goodness for all these 5 star reviews for Allen and Wrench Re-Pipe. I called him and left a message and in just a few minutes had a phone call back and an appointment for the same day. From our first conversation to the installation of a brand new water heater just a few hours later, he kept my husband and I in the loop as far as what he needed to do and why. His initial quote (which was extremely fair) was spot on and there were no hidden fees, sudden changes, unnecessary work, etc. He was friendly, informative, honest and a joy to work with. As a small business owner myself, I always try to support local small businesses and in this case I am sooooo glad I did! It is nice to know that businesses like this still exist - people who actually care about their customers and the work that they are doing. Thank you Allen! You've earned a customer, and referrals, for life! read more

Had Wrench Re-Pipe back out to fix a faulty part of my water heater (Whirlpools fault) and he had the part shipped to my house and was there within a couple hours of it arriving at my door. repaired the water heater, repaired a problem I had with my toilet and also upgraded my water heater to allow it to blow out the sediment that was building up. Great experience and great plumber that is knowledgeable and willing to discuss with you your options. read more

I had a very good experience with this company. I had a leak in my garden, same day I called, Allen returned my call and got some details, first in the morning he showed up, very professional guy, he performed a very good job and fixed other issues I had at the same location (with extra fee of course, but it shows that he cares). the job is clean and looks good. read more

Allen was very responsive and accommodating. He helped get our toilet fixed in twenty minutes. So much better then the hassle of us trying to figure it out. Very friendly and informative. Will definitely call with future problems! read more

Unfortunately I am out of their service area, but I'm super impressed at the quick referral to a contractor more in my area.

My kitchen drain has been clogged for a month. My husband usually works on the things around the house. He told me to call someone out. I didn't know who to call. My daughter saw this web site. I called him, he was at my house within 30 minutes and did the work in minutes. He let me know of the mess it could make and prepare for it. Fortuneatly it didn't make a mess. He was very respectful and clean. I have told my friends of him and would diffenatly call him again. Thank you Allen. read more

Right, so we have been trying to snake out some killer roots underneath our sixty-year old house, but we're still experiencing some flooding, so I called Allen and he was here the next day at the exact time he said he would be. Prompt, I like ! Not only was he extremely nice and friendly, he knew exactly what he was talking about and explained everything to me step by step so that I understood what he needed to do. His rate for taking care of the problem was extremely reasonable. The last plumber we had out to work on a different issue kept dodging around the quote question, raising it and not being clear, but Allen Wrench was straightforward and I was happy with what we paid. The price never changed from hello to goodbye, and that's why I highly recommend Wrench RePipe for ALL of your plumbing needs. Thanks ! read more

Two years ago I had a plumber, not Allen, in to fix a drain problem. He snaked our main line and told us we were OK for now. He said that we had a collapsed sewer pipe and that he would have to dig up the pipes and replace it. Two years forward and we ended up with the same problem. This time I knew that I needed a catastrophic plumber. Someone who would be able to handle the job. I looked though many reviews and looked to make sure that the plumber I would choose checked out. Allen passed all the tests so I decided to call. I figured that some one this highly reviewed would take days to get here. I called expecting an answering service or maybe even a big company with lots of people working the desk, but I got Allen directly. He said he could come by that afternoon. He did. After his snake broke over many attempts to dislodge the problem he scoped the pipe and located the blockage. It was under the curb, between the street and sidewalk. I couldn't imagine the cost of tearing up the street and sidewalk. Allen proposed another solution. One that would mean not digging up the street and tearing out trees. Allen's challenge was that sometime before we purchased our house, a pipe was dropped into the clean-out and was washed down toward the street. This was the reason the pipe was especially difficult to clean out. Allen's technology and persistence paid off for us. After many attempts, he was able to push through the pipe and entangled roots. He installed the pipe sleeve from the house to the sewer without digging out the street or tearing down our tree. Allen kept me informed about his progress. He and his team worked straight through to get job done in one day, even when that day was one of the hottest this summer. I am grateful for his efforts and very pleased with his work. If you need to have major repairs to your plumbing, Allen is the man for you. read more

It took my elderly father and I two days of dealing with questionable plumbers to trouble shoot a huge water leak that was flooding out our living room. Although Wrench Re-Pipe was our first call, we didn't get anyone on the phone and proceeded to call other 5-star Yelp rated plumbers. One of the two other plumbers we called were obviously trying take advantage of the situation as well as my elderly father. The second plumber didn't seem confident and we did not feel comfortable with him. He was also recommending a very expensive repair and did not do the wall and tile damage repair after the work was finished. Luckily I got a call back from Allen, who had been stuck on a large re-pipe in another city. He had actually returned our call the following day, but I didn't see it on my voice mail. After calling him back, he was at the house with in a couple of hours and gave us a more than reasonable estimate for the repair. Instead of being multiple thousands of dollars, he explained that we were extremely lucky and the leak was not even in the floor. He replaced a pipe in the wall next to the water heater and within an hour we had water again! This company is very busy and for good reason. Allen is very good and very much worth the wait. I highly recommend Wrench Re-pipe to anyone! read more

Allen was a huge help, got us out of trouble, was on time always dependable, good people, friendly will be a lifetime business relationship. Took care of us during a remodel and later down the road. A pleasure to work with, a straight shooter. read more

I was having issues sweating some fittings on a pipe, I messaged for a quote and Allen almost immediately messaged me back apologizing he was booked up for a few days. He provided some advice expert advice on what to do and voila! First try and everything is leak free. These are grade A 100% fantastic people. Highly recommend! read more

Pilot light on my water heater wouldn't light. Called this place and was told by Allen that whirlpool is a rare brand of water heater, and the parts would take a long time to come in. He offered to install a new water heater for $1200. Called another company, they came out the same day and fixed it for $185. Their guy had the parts right in his truck. Guess those parts aren't so rare after all. read more

Allen is now my go-to for all things plumbing. Allen has completed two separate jobs for me; one large and one small. He is extremely knowledgeable and very honest, and will explain what is needed and why. Allen is very easy to contact and responds very quickly. I highly recommend Allen for any plumbing issue you may have. read more

Allen is the best plumber I've ever had to deal with. This guy makes hard jobs look easy because he is a smart mofo. I live in the Hollywood Hills and he whipped out my old water heater and replaced it, having to remove a 60 year old sink to get at it, and I have about 100 steps to the street from my house. I also had had a slow drain in my tub for years, roto rooter was not able to help on two attempts. Allan removed a pipe to get at the drain properly and finally my drain is fast. Smart plumbing!! His pricing was way better than everyone else quoted and he's just a super nice guy. read more

I appreciate the response. And wish nothing but the best for this guy. Maybe he was having a bad day. Out of so many reviews I guess you're bound to not have a 5 star. There was not a blockage at all. More than one plumber confirmed that. I'm not writing a review to be rude by any means, just being honest. Here's the long story: When Allen originally visited our home he was here for 2 days we chit chatted a bit back and forth and he told me "I do not normally do this type of work. I normally do large jobs but I take small jobs like this to help keep homeowners from getting ripped off." He was clean, did his job and everything was in great working order. I had him quote some additional issues that were not immediate problems. He stated that the builder had used cheap faucets and recommended solid faucets to buy and gave me a quote as he stood in front of me. I said "Awesome, I'd love to order those and have you come back." We ordered the faucets and when we called Allen, the quote doubled - I thought wow maybe he didn't remember. Okay so we moved on. Our guest bathroom toilet began to leak. Allen did work on it and had actually installed the toilet. I was home alone and we had a party coming up...I absolutely insisted we have Allen because I felt comfortable with him and his craft. I wanted it done right so with a house full of guests there would be no surprises. It took a quite few calls to get a call back. He diagnosed the issue over the phone; he said it was probably a backed up line caused by feminine products. I thought that was strange since it was a leak(didn't seem to be backed up)and...I am the only female in the home and had a newborn baby... But I'm not plumber. He is accurate in that he texted his ETA. He was at our home for a total of 10 minutes. He immediately started telling me he didn't warranty his work after 2 years. I told Allen, "We don't expect that, you did work here and I felt comfortable calling you." I don't think he believed me. After his investigation of the leaky toilet he said it was blockage in the main line too far for him to reach. He would have to remove the toilet and he charges $300 for that. He was not the same Allen previously at our home and something felt off so I asked him to hold on and called my husband. Not being comfortable with how he was acting and a quote of $300 for a leaky toilet I told him what we needed to to decline his services and not be rude. I didn't quite understand the attitude he had prior to declining he do the work, but maybe he thought we were trying to get him to warranty 2 year old work? Seriously Allen took a 5 star customer review down to 2 for how rude he was. I was unaware he treated this as a warranty call until the moment I read it online. I made it clear that he was called because I felt comfortable with him doing work on our home while being home alone. He was agitated and even told me "You made me burn gas coming out here." From his previous visit he told me where he lived and it wasn't far, I would have been more than happy to reimburse him. On a side note(not that anyone will be able to validate)...I have 3 bathrooms in my home and a party coming up with a leaky toilet(downstairs guest bath). With a plumber on the way the only "toys" in my off limits bathroom were a plunger in the tub and a small trash can that Allen moved. This is also the first I heard of the "toy blockage" idea. The issue was never a blockage. I had 2 separate plumbers check because I still had faith in Allen. Wax Ring needed replacing. It happens; it's a common occurrence. After years of working in family owned business I understand Allen works hard and has educated himself on a solid trade. His downfall one day could be his attitude. I hope that he can use this as constructive criticism. He doesn't need to buy Yelp reviews, but he also doesn't need to state untrue things in an attempt to discredit my review. I originally made a point to put up my 5 star review because he talked up Yelp at my house and I felt I would be doing a disservice by not posting my follow up. read more

Allen is definitely as good as it gets. I have rental property in Riverside even though I do not live there. My tenants complained about a recurring issue with the leaky bathtub faucet. Allen worked with the tenants to fix the problem the same day. My tenants were so pleased that the faucet works "like a champ" when he was done. He called me and kept me abreast on his progress and the ultimate costs. I definitely highly recommend him to anyone who don't know much about plumbing and just need someone trustworthy to fix the problem. read more

I've used Allen's services before to help get things in order in my newly purchased house and based on his performance then, fixing a washer drain, I called him again. Allen is the best plumber I've ever dealt with. This second time around I called Wrench Re-Pipe to help with changing some plumbing arrangements in my bathroom, specifically with installing new fixtures for my bathtub and sinks. instead of taking advantage of the situation (as some other plumbers had attempted to do) Allen helped me out by directing me to cheaper alternatives that looked as good as the materials I had already purchased, but were more reliable from a plumbing standpoint. He also ended up doing some major "in the wall" re-piping to a leaking corroded line. He also installed a port in the wall so that if ever there was a problem again no one would have to cut open the dry wall in our closet to see the issue. The Kicker is... he did all of that work for the same price as his initial estimate under 300 dollars and he didn't charge for the extra materials he didn't think he'd have to use. Allen goes the extra 2 miles for his customers and that's why I will never hire any other plumber. I wish Allen did electrical work and carpentry, if that was the case I'd have the man on permanent retainer. read more

Left Wrench Re Pipe a message at 8:00 a.m. With my name and phone number. Never received a phone call so I called another plumber who was there in 30 minutes. I guess Wrench Re Pipe doesn't need the $250.00 I paid the other plumber. read more

I had a water leak that was damaging a ceiling. I searched Yelp for a good plumber and luckily I found an excellent one! I left a message for Allen and he got back to me really quickly. Although he was very busy and booked up for the week he managed to fit me in and fixed the problem quickly. Friendly guy and great value. Would definitely use him again. read more

Allen replaced the aging cast iron drain pipes under my house with a completely redesigned drain. He did a great job and was very fast too. A very skilled and honest plumber. Will call again. read more

Arrived shortly after receiving my call. Found the leaking pipe in my wall and fixed it quickly with minimal damage to the drywall. So glad I chose Allen! read more

I am a skeptical Yelp user and don't post reviews. All glowing reviews for a business make me wonder how many friends and family have posted for them. Allen has really earned all his praise. We woke up on Labor Day to find a pool in our dining room. Called a plumber and was quoted $300 an hour to come assess the problem, holiday rates. Allen was my second call but should've been my only call. He was there within an hour, didn't charge holiday rates and fixed my problem quickly (a burst pipe between the kitchen and dining room). He could've told us that he needed to break up the slab and do thousands of dollars worth of work. Instead he re routed the pipe to the sink, saving us a lot of down time and a ton of money. Allen is a people person and we had a nice conversation while he worked on the pipes and I emptied my kitchen cupboards. We found out we had a mutual interest and he even shared part of his collection with me. I wanted to share that part of my experience to let you know he's not there to take advantage, do the minimum required and skip off with your check. He cares about what he's doing, he seems to genuinely want to help and he makes sure you are happy. I highly recommend his services and won't hesitate to call him again. read more

The house we live in is in need of a bathroom renovation... As some of you know nothing ever goes as planned. When we tore out the bathroom walls; after seeing the shock of the water damage behind the walls We knew we would want a new look, and wanted to move pipes. We too ran our fingers through the yellow pages And were given some crazy quotes, Wrench Re-pipe came in and told us we didn't need most of the work quoted They saved us well over 1500 dollars! They were very prompt,courteous,and priced very reasonable. Pipes are all moved everything looks and works great!! read more

Allen installed a tankless water heater for us, including all the new piping that required. He was prompt; he didn't leave us waiting while he took other jobs. He was considerate and professional; he covered the carpets with remnants to avoid tracking dirt into the house. He was reasonable for the work he did, and when something unexpected came up, he showed us the problem and explained what he needed to do. He also didn't try to increase the price outrageously; he did what he needed to as reasonably as possible. Since then, we have had a couple of small jobs and he has been prompt and very reasonable in those cases, too. I wouldn't use another plumber, and I can't recommend him highly enough. read more

I have an ancient water heater that couldn't hold a pilot light. I called everyone and without even inspecting it told me to replace it based on age alone, which, of course, couldn't have happened at the worst possible time economically! Allen of Wrench Re-Pipe was recommended by my neighbor as a truly honest plumber. He came out immediately and gave me all my options. Allowing me to choose what my budget could allow at this time. He had us up and running in less than an hour. I can't even express what a lifesaver this was. My water heater will eventually have to be replaced and this is the only plumber I trust to do it! read more

Allen was very fast to reply and was able to come fix a leaking tub faucet very last minute the following day. Very friendly and knew his stuff. It was a small project but explained to me everything that was wrong and was very fast to fix. Highly recommend using his services. read more

Can't say enough good things about Allen! He was friendly, knowledgeable, and professional. He did amazing work on a complicated job in our home. He gave us all our options without trying to hard sell us on anything. He communicated clearly with us throughout our project so we always knew his progress and what to expect and there were no surprises. Plus, he was much more affordable than several other quotes we got from other companies. If you have plumbing or re-pipe needs, don't waste time or money with anyone else. Call Allen. I would use him again in heartbeat. read more

Super service. Explained everything prior do doing the work and has a great personality. Very professional! On time and fair price! No hesitation in recommending Allen. read more

Our hot water heater went out on Sunday morning. The thermal coupling had quit on us. I called the manufacturer of our water heater and had the parts sent FedEx overnight. This meant we would be without hot water for two days. Once we received the part, I would still have had to try and install it. Having no background in hot water heater repairs, I decided to contact a few local pros. Allen was the first to respond and the most professional. He contacted me within a half hour and told me he had the part. Another plumber told me the part was only available through home depot, this turned out not to be entirely true. Finally, Allen showed up within an hour and began working on our hot water heater like a seasoned surgeon. He explained every step along the way and completed the job in under two hours. He even took the time to show me how to do maintenance on my hot water heater. I've never thought about having a plumbers number handy, but without a doubt, I'll be keeping Allen's handy for any future plumbing issues. I fully recommend Allen to anyone that wants an honest and knowledgeable plumber. Thanks again for all the help! read more