OK, when THE CROWN call's you answer it! LOL .... Those who are watch enthusiasts and love ROLEX,…read morethis place is your Seattle destination. I've manage to pry a few watches from these guys yet they are tight with distribution. In the last few years I've only manage to purchase a GMT & AIR KING form this AD. Dan my AD was the reason I kept coming back since he could say "NO" but made you feel good about it.... I'm on the ROLEX wait list for a few items and hope they may arrive sometime in my lifetime. As you know the wait list is just a way to collect your data so when ROLEX spot checks them the store is compliant. IF YOUR READING THIS FRANK WANTS A PANDA DAYTONA! But I'm not holding my breath.

First time there today to apply/register for a Rolex. Leslie helped me and was excellent.read more

Karma does exist in the world my fellow Yelpers. I'll share why in a moment so hang on cause my…read morepersonal experience is real and disturbing. FRANKS experience should give warning & share the ugliness to customers about to frequent this store. Maybe my story will serve as a reminder to reconsider purchasing here. At the time or beginning of my story Alvin Goldfarb Jeweler who was an Authorized Dealer for ROLEX in the Pacific Northwest. After doing some research I started frequenting the store looking for a few Rolex watches. Yes , I was very specific in my choices but always given the " NO " you can't have one for over 2 years. I came in every 4 to 6 weeks just to check and " NO" was the mantra of the sales staff. I was always told we have other watches for sale. Like who cares what ya have if ya can't provide what I desire. Now one amazing summer day I saw the $6400 41mm Celebration dial by Rolex in the case. My excitement level increased and I ask if it's for sale? The mantra is now uttered "NO NO NO" ! However something new that day happened and was shared by sales representative, I was actually told if you spend a $1,000,000 in jewelry it should be no issue to get that watch..... Now I was stunned by this statement so much I said are you serious and the person said YES! Well, that seems excessive and ridiculous and no I didn't drop a million to acquire the timepiece. I'll never forgot the arrogance of staff member of Alvin Goldfarb Jewelry and defiantly will not purchase anything from them. OK, now this is the happy ending of the story. I did manage to acquire The Celebration dial by Rolex elsewhere so I have that going for me. And on January 1st 2025 the BIG HAND OF THE CROWN aka ROLEX laid the smack down on ALVIN GOLDFARB & pulled authorized dealership away from store. No longer can they sell ROLEX.... KARMA saw the bad business practices by using Rolex watches to lure you into buying unwanted jewelry or non Rolex branded watches you don't want in order to maybe purchase a Rolex. Well, this is my story my truth & my journey, can you dig it!

Perfect customer service. Expert craftsmanship…read more Personalized. Private. Precisely what was needed.

As Miami Fl natives we LOVE to visit Seattle. Our sales representative was a blessing to work with…read moreand made sure we felt right at home. Can't wait to visit and pick up another piece. Greetings from Miami

My partner and I stopped in to Ben Bridge to look at watches. We were greeted by a most engaging…read moreand charming man named Taylor. My partner had previously purchased his watch here and had amazing service. I had a lot of questions and wasn't sure which watch (if any) I wanted. Taylor was patient, funny, and helpful without being pushy, which to me, is the magic combination. When I decide which watch I want, I'll be back here to work with him.

I stand by my review…read more You say you never cleaned the jewelry and never charged me, yet in person I was told there would be a $25 fee for "cleaning" after you were only supposed to provide me with an estimate. I did not request any cleaning service nor was I informed in advance of this. I came in for an estimate only. Even you seem to agree in your response that it would make no sense to clean something someone is trying to sell - which is exactly why being told I had to pay for it was so shocking. This has nothing to do with being unhappy about a lower offer. I went to another establishment the same day and received a significantly different experience and pricing without any surprise services or pressure tactics. I have no reason to fabricate what happened. I simply shared my honest experience so others can make informed decisions.

The man here was very kind and fixed my gold bracelet clasp at a reasonable cost. I had a super…read morepleasant experience!

Ronald is his name, Rogers is his last name. He is a genius. He doesn't like to answer stupid…read morequestions and texting is the best way to contact him, don't leave long messages, his time is valuable(he does love watches and clocks for goodness sakes)! All that said, he helped me resize a band for my wife's birthday present(a very important Bulova watch from her grandmother)and it turned out beautifully, he even showed me how to do it myself to fine tune the fit! He also changed the battery and set the time on a very important but almost worthless minnie watch for her as well(pictured). If you are just looking for info to then buy something online, go somewhere else. If you truly need a craftsman and a master of a dying art see Ron!!!

Super cool guy. I stopped by this afternoon to get my battery replaced and he dropped everything…read moreto help me. He cleaned up my watch, replaced the battery, and was very pleasant to work with. I'm so glad I came by his shop. What a solid person! I'll definitely come back the next time I need my watch repaired.

I have a 20-year-old Seamaster that needs to be serviced every so often, and before this store…read moreopened, I had to deal with one of the mall jewelry stores. They were fine, but of course, Omega was one of many lines the store carried, and so there was a lack of specialized knowledge as well as a constant flow of mall traffic when I went in. This changed with the standalone Omega stores, though - and the Bellevue location delivers the kind of customer service that one would expect when dealing with any luxury good. When I dropped off my watch, Cesar spent time looking it over, explaining the work that would be done and discussing things that might come up (link replacement on the bracelet, etc), possible costs, length of time. But he was also immediately knowledgeable about the watch itself, for example mentioning that the white face was a rarity. There were no surprises with the work that was done, and it was done impeccably. Cesar called me twice to let me know the watch was in - in case I had missed the first message. When I picked up the watch, I experienced similar attention, including a lengthy discussion of both my own watch and a look at some less-sporty options if I should decide to indulge myself again in the future. No pressure at all! Just my questions answered. The watches themselves are expensive, but if my experience is any indicator, they are well worth the price, and then some - my Omega has been worn daily for 20 years, and with the occasional maintenance, looks and runs just like it did on Day One.

Located at The Bravern is the Omega store - a high end watch store that has a limited selection of…read morethe brand's iconic watches. It is a small store with a few glass cases, very minimalistic, and a friendly staff. Oh and they locked us in. I'm not sure why but this behavior really caught me off guard. I have never been locked out or locked into a store before. There was no sign indicating the door was locked and as we attempted to open we were baffled why it wouldn't. We then were let it by a very polite saleswoman who informed us the door is locked. Upon entering she promptly locked the door. When we left she had to unlock the door to let us in. Now, this isn't Seattle - this is Bellevue in the Bravern. It isn't a place with a lot of foot traffic. We passed by Gucci, Louis Vuitton, Versace, and many other luxury brand name stores and none of them kept their doors locked during business hours. The sales lady was nice and very polite. Upon realizing the store didn't stock any of the watches we were interested in she let us be to look at what they had. It was fine experience but a little weird.

Where do I even begin. In addition to having an outstanding collection, they genuinely care about…read moreeach customer as they know they are making an investment. I first went to them requesting my parents wedding rings to be merged and redesigned and from the get go they showed immense care when crafting the piece. Everything is done collaboratively and the owner, Richard, is easily one of the most personable people I have ever met. You never feel pressured and the entire process is a conversation. They did such a wonderful job that when it came time for my partner to propose he went in and they helped him design my dream ring. Together we then went back once more to pick out our weddings bands and I was able to find a custom piece and my fiancé found the perfect ring which they made extra special by inlaying part of his grandfather's wedding band into it. Incredible service, excellent people, highest quality inventory.

Turgeon-Raine was the perfect place to help build my engagement ring. I worked with Jayne A. at…read moreevery step of the way and couldn't have asked for a more knowledgeable and helpful person to navigate a very important purchase. T.R. initially showed me several of their in-house diamonds and settings, continuously offering more options as I narrowed down my selection. This process was a lot of learning, and I thought Jayne did excellent at helping me piece it all together. Ultimately, T.R. accepted a diamond I had purchased from another jeweler and agreed to fit it in one of their unique settings. T.R.'s work is flawless and the engagement ring is truly one of a kind stunning. I would recommend anybody work with T.R. for their engagement ring.

They didn't charge me for a watch fitting. I'm still very appreciative. Lovely folks work there and…read moreevery time I've gone there for something they satisfy my requests to their fullest extent.

We can always trust Ben Bridge to have top quality merchandise, fair pricing and helpful staff.read more

I had an absolutely extraordinary experience here today. SUPERB customer service. SUBERB. I came…read morein with a watch bought on Etsy. A "refurbished" Seiko Alpinist. $188.00, $50 in shipping, $34 in tariff fees, (thank you very little you know who). I knew it was a gamble. It gained four or five minutes per hour. I hoped an adjustment or some work could at least make the watch serviceable. Walked into ARC, no appointment. Kelsy greeted me, directed me to Masami, who stopped his work to look at my watch, he politely identified it as a counterfeit, and said he would adjust the watch (NO CHARGE) to make it as good as it could be. "Would you mind waiting 15 minutes, sir?" What, really?! While Masami adjusted my Fakeo, Kelsy showed me about ten watches that I liked, (an hour), answered my questions, had great acumen, demeanor, and professional poise without projecting attitude or qualifying me, treated me like I was the only one in the store, and confirmed a thing or two she wasn't 100% sure of. Excellent. I don't trust anyone who claims to know everything. I wound up buying a beautiful and very reasonably priced (less than $350 out the door) Seiko and identified another that I will buy in the future. IT GETS BETTER! I asked Masami if installing new guts in my Fakeo would be a good idea, as I don't care about the status, I just like the looks of the watch and want it to keep time. He said he could do that, gave me an estimate, and said that just buying the authentic model would be a better financial path for the long term. I agreed. Always buy the best quality you can afford. Also, as I was checking out, I saw a watch that was beautiful, but redundant, with respect to my purchase, and as I asked a question about the band, Kelsy, being honest, wasn't quite positive about the answer... So one of the store owners, overhearing, (sorry I cannot recall her name and spelling), came over and explained the details to answer my question! AND she interrupted an in person interview to do so! AMAZING. So, the price of an education in a field where money can chase unlimited ends was, for me, a value and a lesson learned for not a disasterous price. And, I found a business that I can TRUST, and recommend. Readers, this is where you should take your watch, engraving and timepiece repair needs. When my budget permits, I will be back at ARC WATCH WORKS to get an authentic replacement for my Fakeo.

Sam and Farida are amazing! They did a beautiful job engraving my brother's watch, and were an…read moreabsolute pleasure to work with. Both are friendly, professional, and really take the time to make sure you get exactly what you're looking for. Couldn't recommend them more!