I truly cannot say enough wonderful things about Aubrey's Clock and Watch. Every experience I have…read morehad with them has been exceptional. From the moment you walk through the door, you can feel that this is a genuine family run business. There is a warmth and sincerity there that is hard to find these days. They have been a longtime cornerstone in downtown Issaquah, and you can tell they take pride in serving the community. They have helped me with everything from simple tasks like resizing a watch band and removing links to quick battery replacements done with care and precision. They treat even the smallest jobs with importance and professionalism. On the other end of the spectrum, they have also assisted me with more complex matters, including evaluating and valuing unique watches. Their knowledge and expertise are impressive, and they take the time to explain things clearly so you feel confident and informed. What stands out most to me is the personalized service. You are never rushed. You are never treated like just another customer. They genuinely care about doing things right and building long term relationships. That kind of trust is earned, and they have absolutely earned mine. Aubrey's Clock and Watch represents the kind of business that gives downtown Issaquah its character and charm. If you are looking for honest service, deep expertise, and truly kind people, I highly recommend them. Five stars without hesitation.

I've been coming here for years. Quick and good customer service…read more Incentivized with discount.

I've commissioned a number of custom jewelry pieces over the years, from half a dozen jewelers,…read moremostly in the greater Seattle area. And, for the most part, my experiences have been good. But I have to say that Lou Edwards has created what now stands as the most impressive piece I've ever commissioned. This was a very significant project for me: I wanted a special gift for my husband, Jim, to celebrate our 20th wedding anniversary. Jim's special motif is armadillos... he collects them, and he likes to wear silver armadillo pins on his jeans jacket. When we met almost 25 years ago, Jim had an armadillo-ouroboros tattoo on his shoulder... a tattoo he designed himself. And twenty years ago, for our wedding, I'd had a tiny white-gold armadillo lapel pin created for him. So for our 20-year anniversary, I had the idea of commissioning a handcrafted silver and gold pin based on Jim's tattoo. I approached Lou with this project idea, and a couple months later, he turned it into a beautiful reality. Lou somehow managed to make it not only exactly like what I asked for, but even better. He made it even more beautiful and three-dimensional than what I'd had in mind. I adore the 3D details of the little Norse-Viking-ship style head of the armadillo, with the matte gold squiggle and ruby eye, and adorable teeth! The entire thing is so beautiful and perfect that I am at a loss for words. And my husband Jim really loves it, which is the most important thing. I also want to point out that not only is the outcome amazing, but the process of having it created was great, as well. Duvall Jewelers provided me with several updates and previews of how things were going, and was able to get my concerns addressed as the project went along. I got the sense that this was a labor of love for Lou. I appreciate the care and enthusiasm he brought to this project. I love supporting other artists. And if I ever have another custom jewelry project, Lou Edwards will be my first choice.

Lou is the GOAT for gold smithing! What a phenomenal experience working with lou, lana, and collin…read more They are our new extended family! I can't say enough good things about how great it was to have lou work through a few months of repairs, designs, and ultimately creations! How many gold smithing jewelry stores do you come across that there is a line to get in on a Saturday morning? Absolutely will be back. They genuinely care to make it perfect and with a smile. As an example he created these for us. Sorry pics dont convey the stunning beauty of the craftsmanship.

Quick, affordable, and local!…read more I took my watch to Watchworks (which apparently moved to Mercer Island) to get my battery replaced. I generally just wear my Apple Watch so this one was collecting dust, but when I tried to replace it myself, I dint feel confident and put the pin back. They were closed on Monday so I left a voicemail to confirm the service and just stopped by. Upon replacing the battery, she mentioned that there was a run missing to hold the watch strap in place and she offered to fix that as well for an extra couple bucks! I sat inside the establishment while we worked, and she got it all done in less than 10 or so minutes for under 40. It was rather pleasant experience, Would definitely recommend.

It's getting more and more difficult to find someone who could work on watches since people don't…read morewear traditional watches these days. I am still wearing my old analog watch that I have to replace the battery every other year. We thought we would have to go out of the Island to find someone. One day, my husband found the Watchworks on Google and gave it a try. He was very happy with the work, and he recommended me to replace my watch battery here. I actually got my watch battery replaced in Japan during a recent trip, but less than a year the watch started to stop suddenly. It would restart again if I turned the knob. Until one day, no matter how hard I turned the knob, I just couldn't get it moved again. I came to the Watchworks. I told Karen that I might have got a battery of poor quality, and I asked her to replace. She immediately replaced the battery, but the watch still couldn't move. She started to examine closely and identified the problem was on the movement, not the battery. She explained to me that she would need to order parts to get it fixed and that it might take a few more weeks. Two weeks later, Karen called and informed me that the shipment she had received was not good, so she had to reorder, which would take a longer time. Another passed, Karen called me that my watch was ready for pick up. I went to pick up my watch. My watch now is working again! Yay! The price was reasonable. The battery replacement costs $20. The total for movement repair and battery replacement was $65 + tax. It's hard to find such a reasonable price these days.

I got a bracelet to with my late dogs name engraved on it and it was a bit too big. The jeweler I…read moreordered it from was a big chain and wouldn't do alterations, so I took it here to see if they could shorten it. The chain is really delicate, so they did charge me $45 so that they could put another layer of gold over it to make it a bit more sturdy. I liked that they were proactive about that and let me know! They put great deal of care into measuring my wrist and making things just right. The bracelet was ready to pickup within a week and looks even better than how I left it! It fits perfectly and I am so grateful. They also have a VERY sweet dog who roams around the shop. I had a great time with the pup while they pulled up my order and info in the back.

Great selection of beautiful pieces. Always friendly and helpful owners who know what they are…read moredoing. The go-to place for repairs and replacements.

Asa completely refurbished an old wristwatch that I had including sourcing some needed parts. I'm…read morevery happy with the results. The watch looks amazing and works good as new. I communicated with Asa via email and he shipped a special case that I returned with the watch. I'm sending another old family watch and pocket watch for Asa to look at and refurbish. Great value, great service, and amazing communication.

I've been here twice already since discovering this place! Both times Asa helped me with a couple…read moreof things I needed to have done on my watches. One was to have a bezel reattached, and the second was a seconds hand swap. Both of them were vintage pieces, so I didn't just want to take them to any average place to have them worked on. Very professional work, friendly attitude, and attention to detail! Absolutely recommended!

I had a wonderful experience at Porcello Jewelers, especially with David. I was concerned about the…read morequality of my diamond and had called several jewelry stores, but none were able to offer a quick inspection without going through a full appraisal process. I decided to stop by Porcello Jewelers, and David was able to see me right away and inspect my ring at no charge. I felt so relieved after hearing his assessment! David was extremely patient and answered all of my questions. He also gave me helpful advice on ring maintenance, cleaning, and measurements. The store even offers complimentary jewelry cleaning services, which is a great bonus. The store has a wide selection of beautiful jewelry at reasonable prices, and the location is very convenient, right across from Bellevue Square with plenty of parking. I highly recommend Porcello Jewelers and David for their honest, knowledgeable, and friendly service.

Horrible service. Everything supper expensive. Watch repair is unbelievably expensive. Plus…read moreterrible customer service.

Thank you Richard for your honest assessment of our rings. We appreciate your experienced…read moreinformation and feel that you provide excellent service. Whenever we need assistance with jewelry in the future, we will return for your help. Best, Michael and David

Richard is an amazing jeweler, he is a man who truly loves what he does and unlike most sales…read morepeople who work behind a counter, Rich is the actual artist who makes the pieces / he designed my engagement ring and it was just what perfect / we sat down and looks at the library of designs and came up with a solid design quickly Would recommend to anyone Price was very reasonable considering it was hand made and not a cookie cutter design from the big chains who we won't mention Five star /

I've been coming here for years for repairs and to have custom jewelry made. Always the highest…read morequality and most beautiful pieces I've ever seen. I brought in this cabochon and loose diamonds and asked for a custom piece that incorporated both. The pendant in the photo is the incredible piece I got back.

Mallinak Designs created my custom wedding ring and I was beyond thrilled. The listened closely,…read moreprovided excellent draft sketches and created my work of art that I get to look at every day. They even suggested design details that really added great value to the ring and the comfort of it. Highly worth it.