The property is beautiful. EJ and Riley are amazing. This review would be very different without those two individuals who did everything in their power to make our three night stay as pleasant as possible. EJ lives on site and was always available to us for every question we had. Riley doesn't live on property but was there every day of our stay until we went to bed and when we woke up in the morning. It is rare to find such dedicated and hard working employees-I hope that the owners of this property know what gems they have. Then there is the other. It was bad-very, very bad. We contacted Wylder May 4 to inquire about the property. After two long conversations with the booking agent about our interests-full hook ups, to be next to each other, ease of getting into the site-we settled on sites 7 and 8. We were assured that sites 7 and 8 were available for the time we would be traveling (June 25-28). We received a phone call two days prior to leaving confirming our travel trailer size. During that call, I reiterated that there were two families traveling together and that we were to be right next to each other. It was a surprise to arrive and find out that we were now in sites 5 and 7. The conversation about my displeasure in this was long. Initially, a nice young man, Johnny, was doing a great job keeping me relatively calm. That all changed when the assistant manager, Brandon, came down to the site. Brandon should not be in a role of customer service. Brandon said that our confirmation stated we were not promised a specific site. The confirmation letter, which I re-read today, does not state that. The welcome letter has a link to the FAQs on the website which does state that you are not guaranteed a specific cabin or yurt-it does not state anything about a campsite. Brandon said to us multiple times that his notes in the system indicated that we were told that we were not guaranteed a specific site. We were not. His responses to me led me to become more frustrated by the moment (I won't list them all) and ended with this statement, "I cannot build you a campsite". I was told that we could set up at site 5 and move to site 8 the following day. I'm not sure Brandon is clear on what that means , but it is at least two hours to move sites. For the price that we paid at Wylder, I didn't want to waste my vacation time not unpacking, not being able to relax and wondering what else will go wrong. The people in site 8 did not need to be out until 11:00 a.m. so that meant our move would require us to miss the best time of the day-waiting. Two hours later, when we finally made it to check in, Brandon offered us a round of drinks as compensation for the site issues. I can't recall an apology. He did state that he was also frustrated by the situation. I thanked him and we stated that we would have those drinks when we dined at the restaurant on Day 3 of our trip. We ended up making the choice to stay in that site for the three night stay because it was just too much to move. We were sandwiched between a yurt and the Spartan trailer. It was a thing to get into the site. I learned on the morning of Day 2, after ordering a hot chocolate and tea at the Camp Store, which is on our end of the property, that they are only included with the resort fee ($20 per day) if you drive over to the Cafe. Fortunately, my husband was still in the store so he was able to pay the $10 (a tea bag, hot water and 2 Ghirardelli hot chocolate mixes). The power went out for an hour or so on Day 2 due to a blown fuse in the campground. Without power, we did not have water. The power went out on Day 3 from about 5:30 p.m. until 9:30 p.m.- an issue with the power company. It was unfortunate because it was the night we planned to dine at the restaurant and did not have dinner food packed. We were able to get a burrata salad and charcuterie board for $67 to-go. Around 8:30 p.m., Brandon came around to check on the campsites and delivered us a jug of drinking water. The site is way understaffed. In the General Store on Day 2, one guy was working as the chef, as the coffee barista and the cashier. I waited 20 minutes for my drinks and mixed my hot chocolate myself. EJ was always available. I would swear that Riley worked at least 14 hours per day. The woman working the bar at Sorenson's Cafe was also waitressing at least two tables. It took me a half hour to get drinks. My hope is that the upper management team really appreciates the work ethics of the front line staff and all they are doing because they are working really hard to keep guests happy. I had really been looking forward to the stay at Wylder. This was a trip planned for the end of a very long & stressful school year. The stress of the beginning clouded the rest of the weekend. I will not be able to recommend the location to friends and if we were to ever return, it would be due to the work that Riley put in to make us comfortable and happy. read more