Our furnace failed recently on one of the coldest nights in recent years. We called our home…read morewarranty co first but they could not get a service contractor to us for several days. This was totally unacceptable so we called a local contractor Rick Ogden HVAC who had previously worked on a past HVAC issue in our home.. They responded immediately with a service call to diagnose problem and confirmed the heat exchanger on our 20+ year old furnace had failed. They provided a very competitive quote on a very High Efficiency furnace, picked it up that day, and more importantly, installed it the next day in the AM. We did not have to leave our home during this record cold spell and we are extremely grateful to Rick and his team for the quick response and keeping us safe and comfortable. They also provided answers to our questions and made appropriate follow up visits to make sure all was running as it should be. When they advertise 24 hr emergency service , they mean it. Also , a pleasure to do business with.

We have used Ogden a couple of times now. Local business with good attitude and customer service…read more Very responsive to our calls.

Professional, friendly and customer service oriented…read more Really explained everything we needed and answered all our questions. Really smart and intelligent salesman.

I was having trouble with noise from a blower on my 18 yo furnace. Further examination indicated…read morethat there were rusting portions of the heat exchanger. This was supported by a live walkthrough for me to view what the repair person was talking about. The same afternoon (!) options were presented for replacement and a choice was made. An appointment was made and several days later the old furnace was taken out and a new furnace was installed in less than 4 hours. Everyone involved was extremely helpful and courteous. Bottom line: price quoted and installation met with no surprises. Clean space left with all old items and leftover stuff removed. Several weeks later, I remain completely satisfied with the job and would happily recommend this company based on my experience. I will continue to use them in the future.

Ilya answered my Yelp search before I even asked for help. I emailed a brief explanation of what I…read morethought the problem was, and he responded immediately. They were able to service our dishwasher on the day and time we requested for the estimated price! We couldn't be happier!

We have been without an automatic dishwasher since February 2025. I have had multiple companies…read more(A-Appliance Repair, etc., ) come out here and charge hundreds of $ to tell me our 14 month old LG dishwasher could not be repaired. I have made several calls to LG Customer Service and found out that the Control Panel was still under warranty. I asked them for a list of companies they recommended in the Cincinnati area. FUSE Appliance Repair was on this list. I called and spoke to Luke at FUSE and gave him some information about our dishwasher. In less than 12 hours he gave me the part number and everything I needed to provide to LG. The part ( the control panel) arrived at FUSE and Luke called to schedule an appointment. Sergei came out with new control panel and in less than 15 minutes he had our dishwasher going again. There was a $150 service charge, but that was nothing compared to the companies who came out here, charged me hundreds of dollars, and did NOTHING! I don't know about other brands, but if you have LG products that need repaired, you don't need to call any other repair company!. In fact, if I have a problem with another brand's products, the first call I will make is to FUSE. Thank you Luke and Sergei! My wife has Alzheimer's and I cannot tell you how much time this saves me from washing pots and pans and dishes.

Excellent. Explained everything and gave us options. Professinal, friendly and experienced…read more We had a great experience.

AC blower died during heat wave. Called AAA and got service way ahead of the original scheduled…read moretime. Great service and the friendly technician (Corey) was knowledgeable and a joy to talk to! Thank you again !!

If I could rate this company higher, I would! A year ago, I had several companies come out to help…read morefix the extreme cold happening on the 1st floor of our 1929 built brick and concrete structure home. I was a bit frustrated because they were offering cookie cutter solutions/services without really identifying the issue(s) causing the extreme cold. I called Dr Energy Service (DES) and was fortunate to have the owner, Chris Shepard come out and provide an energy audit. As you can imagine with the age of our home, he discovered there is no insulation in the walls, ceilings of the 1st floor and to make matters worse, our furnace is located in the attic, which means the solution must push heat down to the lower level! This is a unique situation which called for unconventional solutions. Chris listened, educated , and offered budget friendly options, including those that did NOT use their services. He was a man of integrity, patience, and knowledge. We were very cold, and he could have taken advantage of the situation and sold us all kinds of services; but he didn't! That spoke volumes and this year I called him back and together we determined a plan of action to warm our home. On 12/31, the crew (Jordan, Tyler, Cameron, Brayden, and Jake) came out to perform the work. The guys were punctual (8:15am), professional, courteous, and worked non stop the get the work completed in a timely manner. They kept me in the loop of the work planned and a few minor changes to the plan, that often come with an older home. They cleaned up, actually left things cleaner than when they started (Don't judge me lol) I am extremely happy and I highly recommend DES and hopefully when you book your project(s), you will be lucky to have the awesome crew I had at your home.

They gave me a call and let me know not only that they do not supply the service I was requesting…read morebut they referred me to another company. Thank you for the excellent Customer Service, which is difficult to find these days. James

I have been using this company owned by Mike Luken , since before the blizzard . Mike is amazing …read more He's a brilliant , sweet , caring honest man . He listens to me when I tell him something is going on with our furnace and what I have noticed . He's been cleaning up a mess that the company I used for years created and charged me an arm and a leg for - including an intermittent gas leak coming from inside the furance because the parts were not tightened enough . I had the 1st. company come out and the guy said there was no gas leak ( but he didn't even use a gas sniffer to check it ) . But then he wants to add more duct to my duct work . At that point I was done with that company . I contacted Mike the day of the blizzard because the temperature totally dropped in our house . I thought he'd come out the next day . Turns out he came that day during the blizzard . Turns out the other company guy disconnected the 2nd, stage boost to the heat . Mike figured it out right away - fixed it and we had heat again . HE is the BEST .

If you have an old boiler Mike had better be your first call. We had a bunch of HVAC companies come…read moreout to look at our old boiler. Every one of them said it was at the end of its useful life then pushed us on replacing it. Some even went so far as to tell us multiple components were shot and would have to be replaced to get it to work again. In a last effort before dropping thousands we called Mike at American Integrity (based off his reviews) and it was the best decision we made! He arrived on time to look at it, and within an hour he had the system up and running ... and charged us FAR less than we were expecting. He didn't have to replace any part and we were SO grateful because that night it dropped into the single digits and our pipes could have easily froze. He even called the next day to see how it was working (who even does that any more?) and helped us fine tune the temperature! His customer service is incredible!! He is not a big company with a lots of overhead. It is just him so you know who you are dealing with; he is fair, honest and REALLY has the experience to help you. He is our goto now until we move or he decides to retire or do something else. THANKS Mike!

These guys are great. I have a service plan with them. Seth is outstanding and extremely…read moreknowledgeable, these gentleman are not salesman. They just want to be honest and fix your problems without costing you an arm and a leg. Seth has an apprentice named Josh who is an absolute work horse. I couldn't be happier with the service I receive from Time Savers. I usually don't write reviews. I have to give credit when it's due though. Outstanding group of guys, polite, professional, and honest. 10/10. They have fixed an A/C unit for me and replaced a furnace that went bad because of an improper installation done before me owned the house. Don't waste your money. These guys will do the best work AND give you the best value.

Adam came to my place this past week for a spring cleanup and testing of my A/C for the summer…read more The office set up a 2-hour arrival window. Adam called 30 minutes ahead to let me know he was on the way and arrived to the minute. He explained everything to me step by step in words that I could understand. He sent me a great worksheet that explained the process of the checkup and all the parameters they use for checking. He was neat and tidy and after asking me, he took out the old filter to dispose of it Now, as an elderly widow, I can't say enough nice things about this company and the respect Adam showed me. My husband and I had used this company for many years and I will continue to carry on the tradition.. Samantha

Never showed up for scheduled appointment. I even sent a…read moretext message...no response. Tried to call...no response.

Not only recommend, I highly recommend Icon! Brandon is blunt and honest while very professional.read more

I was charge $1400 to have my sump pump replaced (a 20 min job). When the technician was at my…read morehouse he mentioned the total charge as I had not received a quote from the company. I commented that $1400 seemed pretty high. He pulled up the cost of the sump pump on his device. The sump pump the technician installed was $350. He said that if I provided my own pump I would be charged $600 to have them come out and install it. So, my question was, what are the additional $450 for? I am ok paying it, if I know what I'm paying for, but the information from the technician just wasn't adding up to the full charge. I reached out to Five Star to ask for an invoice. It came with a one line summary of the total cost of the work. I asked if they could please send an itemized invoice and explained the reasons I just mentioned above. After a bit of insisting, they forwarded my request to the manager. This was his response: ---- Hi Veronica My name is Garrett and I am reaching out to you regarding a sump pump we did for you on Sunday. I understand there was some confusion about the charges, I am here to help! So as far as a full breakdown goes, We pay around $350 -$400 for the sump pumps, and labor comes in right around $600. The remainder of the charge goes towards our 1 year workmanship warranty, administrative tasks such as tracking, scheduling and being a support system here for you if anything were to happen with it. We stand behind our work 100%. All of our pricing is flat rate, so breaking it down can be challenging in the sense of the charge does not change if we ended up taking longer to install the pump for you. We do it this way for the customer experience, as some plumbing companies do charge per half hour or hour, and can exploit the consumer by 'taking their time' so to speak to run up the bill. We always try to be transparent with our pricing, and just know that we are here to stand behind the workmanship and product we installed for you. Please let me know if there is anything else I can help you with. Best, Garrett Sowers Customer Relations Specialist Five Star Home Services (614) 245-3954 garrett.sowers@fivestargroup.com ---- My response to his: You charge $400 for a one-year workmanship warranty??? That is literally the cost of a brand new pump!! I'm not sure how that doesn't sound ridiculous to you! I also pay the $40 monthly "membership" but there doesn't seem to be much benefit in that either. It just seems unusual that a company refuses to provide an itemized invoice for work performed. I am sure that if you had work done by anyone, you would hope to be able to see what you are being charged for. I need my heating and air unit replaced but I am very glad I had the sump pump experience first. There is absolutely no way I will have Five Star do any other work for me, especially not a high dollar repair! I will find another company that is honest and isn't so hesitant, or flat out refuse, to provide an itemized invoice. It's just a disappointment.

They don't keep their appointments. Keep calling to reschedule. Today was my second time being…read morecanceled. My time was 8-1, they called at 11 and canceled. The next appointment isn't until June 10. If the cancel again, it will be time for the furnace tune-up instead of the air-conditioning.