Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

I've been with Frontier Internet for many years, ever since AT&T sold our service to them. At the…read moretime, I was NOT happy about it--in fact, I was so annoyed with AT&T that I eventually canceled my other AT&T services too. But over the years, Frontier completely won me over. My internet has been reliable, fast, and affordable, and I've been very happy with the service. I honestly never expected to become such a loyal Frontier customer, but I did! The only thing I'm not thrilled about is seeing AT&T involved again. I just hope Frontier continues providing the reliable service and good value that made me appreciate them in the first place. Please don't mess with a good thing!

They really went downhill after the Verizon acquisition. I filed an FCC complaint, I encourage…read moreothers to do the same if they experience frequent interruptions now. I called in for support and they would lie to me and claim there's no disconnections. I've wasted hours on the phone with them. They finally admitted there were disconnections after I showed them countless photos of the modem disconnecting.

My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

Review for returning my equipment after terminating my Spectrum service. It was super fast and easy…read morewith their online appointment system. I arrived 15 min early and a minute later after checking in with their link, I got a text to go inside the store. Once inside, they took care of me immediately and the equipment return took less than 5 minutes. Fast and easy experience with no funny business! Unrelated to the particular store but I wanna rant about Spectrum: Was a Spectrum family previously at my old house and for 8 more years on my own account after I moved since that was the only good service available in my new home area at the time. Canceling my service took longer than I felt should on the phone... the agent on the phone kept talking to me and did all the typical sales guy talk to get me to stay. I hung up feeling extremely annoyed after successfully canceling.

A sincere thank you the nicest, smartest Cable Guy EVER! We've been having on-going problems with…read moreour Frontier-Verizon cable/DVR system for literarily years. Numerous calls to their Un-Helpful Center and visits by other Field Technicians have been just a big waste of time because nobody could figure out how to record more than 2 shows at a time despite the fact we are supposed to be able to record at least 4 shows and still watch another channel. Andrew Flores would not give up. I listened as he called repeatedly to various departments and support people until he traced the problem down and fixed it. As a side note, Andrew has a good sense of humor and has a remarkable resemblance to a young Adam Sandler. Hey Adam, you're always creative with your casting; you should find a place for an Andrew in an upcoming project. You won't be disappointed.

Five days now without internet service. Again spoke with wonderful apologetic representatives but…read moreabsolutely useless. No one will let me speak to a manager and no one seems to know what to do. Just trying to talk to a person is so frustrating, all they do is prompt you to use the app or text. For what I don't know since they can't help you anyway. My only alternative is to check out Spectrum or T-Mobile internet service. It's such a shame this company I've been so happy with for almost four years SUCKS.

Charter internet ,TV and phone,all 3 in one only 29.99 each.they do time warner cable ,dish…read morenetwork....also if you want camera , speaker,professional design.....

Finding internet was a pain, but this guy made it fun. He gave me a great price on a router and…read moreprovided me with the best deal out there.

There wasn't a line. I was helped right away! returned my sister's equipment and my own. Damon was…read moreable to decrease my monthly bill by $25! He was super nice and helpful. I overheard other representatives providing great service to other customers as well.

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business