My mom and I went in today because my mom had trouble using her phone and we met Justin. Not only…read moredid he fix the problem, but he showed her how to use it and he was extremely patient and kind. He went above and beyond for us today and we really appreciate it. Top notch customer service!

Renewed my contract last may and ever since i have had fraudulent charges and purchases on my…read moreaccount at several other stores. I have had verizon for 30 years and this past year year its been nothing but problems. Not sure if its dishonest employees. Will probably have to go with a different provider if this continues

Perfect installation, super fast internet, friendly local company to do business with.read more

Absolutely not--they completely destroyed my front lawn and driveway!! They did not even get…read morepermission to be on my property and they completely destroyed my plants and grass in my front lawn while digging trenches all along my street and the work vehicles and equipment they used tore up my driveway! Negative stars--horrible, greedy company with no integrity!

An overly patronizing staff of elites whose only interest is selling you the most expensive phone…read moreor device. Service is slow with long waits and an equally drawn out and tiring sales pitch and schpeel. Not at all very consumer friendly or helpful. Talk in circles and they act as if they have a university degree in Retail Sciences! If you have a problem, forget about receiving much more than lip service to basically fend for yourself and look it up online. The sole object here is to sell you a phone! An expensive one! While Verizon is the best cellular phone and a leader in its class. These outlets do nothing to enhance Verizon's best image or reputation. Kiosks at C...co, offer far better deals at half the cost, especially if they have a sale going on. I got my S10 for basically half price elsewhere! Key is to shop around and try not to be sold the Brooklyn Bridge by these Verizon stores. Shop around!

This establishment is managed and staffed by some awful human beings. Please be aware that they may…read morebe running a scam of an establishment, and warn your older parents, grandparents, friends and relatives of this place. My 80 year old father, who happens to be a disabled veteran, went in to this store to add minutes to his prepaid Verizon phone and mentioned to a staff member that he would like to be able to listen to music on his phone, too. Now the staff member could have assessed the situation including the fact that my father rarely uses his phone and sold my father an affordable phone that also plays music. This woman, however, chose to scam my father into purchasing a $780.99 iPhone and to start him on a monthly phone bill that he did not need. I tried to show my dad how to use the phone, but he couldn't figure it out. My dad is a brilliant man in a lot of ways, but he sustained a head injury in the Air Force years ago, and certain things he just can't get. This was one of those things. He also mixed up that he had 15 days to return the phone not 30 days as he told us. My parents went to return the phone, but the store would not allow them to do so and told them they would have the manager call them. The manager never called. A store employee also very rudely stated that my father, "Knows how to use a credit card," when my mom was trying to explain why they should take the phone back. I called corporate Verizon to see if I could get to the bottom of the situation. The people from Verizon were very nice and tried to assist, but because this location is an authorized retailer and not a corporate owned store, they could not authorize the return of the phone. They advised that my parents return to the store when the manager returned to work later in the week. My parents returned to the store to see if the manager would approve returning the phone, but the manager said he would not. He was well aware of my dad's status as a disabled veteran and still told my mom, "Well, no one held a gun to his head," when my mother expressed how upset she was that this sales person scammed my dad into buying this ridiculously expensive phone. I am filing a complaint with the Better Business Bureau and have contacted some attorneys to see what we can do, but is most likely we will be stuck trying to sell the phone. Corporate Verizon was kind enough to let my dad cancel the cell phone plan. The only action I know we can take is to spread the word that this store scammed a disabled veteran and were then rude and condescending to someone who wanted nothing more than his money back. Please warn your friends and family to avoid this store!

I went in a little hesitant after a terrible experience here 2-3 yrs ago, and thankfully I had a…read moregreat worker named Olivia jada help me. She was so helpful and kind and went above and beyond to help me figure out which phone would be a great option for me and within budget. Tmobile needs to give her a raise OKAY!

I wish we had visited Yelp before went to the T-Mobile on Calumet Ave in Munster, IN. The customer…read moreservice was aweful! Uzi was inept and Joshua is incapable of healthy human interaction. It is amazing this store is still open. They treat customers like they are a nuisance and are unprepared and unprofessional at best. Drive the extra mile, 2, 3 or 5 to a corporate store where you can find knowledgable and helpful staff to provide quality customer service. We had to leave the store before our service was complete because Joshua believed it prudent to raise is voice and become aggressive because we expressed that we were not having a good experience in his store.

It's been a frustrating process weaning my folks off cable. We're here to turn in the equipment and…read moretake them to the app wireless world. Well, sorta. It's been an adventure. Today we turned in equipment and will save my Dad $65 a month on his Bill. We picked up new cable boxes for a few rooms in their house. My goal is to turn these boxes in eventually, too. For now, it's one step at a time. I don't want to shock them! The customer service was good at this facility, BTW.

This location has a private parking lot and plenty of parking available. When you walk in there is…read morea sign that says take a number with a number machine and a large sitting waiting area. There is also an atm like machine where you can pay your bill. The lobby also offers of course "free cable tv watching." However, the downfall is the wait! I waited over an hour to return some boxes. This is insane. When I was finally called to the counter, the service agent that was assisting me was not even familiar with the system and had to keep asking others for support. In my opinion, this company is a ripoff and you have to want to go extreme like stream and buy your own modem/router to break even.

Went in for help switching Samsung over to an iPhone. The staff member who helped us was pleasant…read moreand did the best she could. However, it was apparent after we left that she did not know how to adequately help us. I just wish she would have said I don't know instead of having us leave with incomplete services. Because of that experience, I am not sure I would return.

The sales associates in this location were decent. They were friendly, but not extremely…read moreprofessional. I went to get a SIM card installed in my iPhone, and the salesman did this without erasing my data. I've encountered several incompetent workers in the past that have caused me to lose my data, so I am very happy that he was able to help me.