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    3 years ago

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    Comcast Regional Office - Logo

    Comcast Regional Office

    (6 reviews)

    I tried for over a month to get Comcast installed in my house. The problem. The in house install…read moreoperation does not work with the line bury operation. After 12 emails, 22 texts with supposed service people, multiple calls with sales people and service group they still could not get it right. I had 3 appointments to install and 3 times the tech arrived and could not install because the cable bury work was not done. I was promised on 3 different occasions it was all coordinated when it wasn't. Now get this. At one point I was on a chat with an "assistant ". I gave them a very long history of this insane process and how frustrating it was. The assistant apologized and said " we will get it taken care of". And then the "assistant" next asked me "who is your current phone provider?" After all the issues I raised they tried to up sell me on phone service! Yep! Can you imagine? Today was last straw. Promised cable bury and house install would happen today. Tech came, no bury crew! Was hoping to get faster internet but not at this price. We are staying with Direct TV. Absolutely ridiculous! Comcast. You need to seriously look at your install protocols.

    This might be the worst company that I have ever dealt with. The issues start with the call in…read moresupport where it takes a seemingly impossible combination of hitting 0 or talking over the robot with "Representative" to get to an agent versus the useless robot support. The next issue is their physical service. The installer did a sloppy job of putting our lines in. The inside-technician was clueless and had to call his own support. They also did a bait and switch on the pricing which is why I ultimately cancelled. After cancelling their service, instead of crediting my credit card for the $50 initiation fee, they gave me a $50 credit (to be used in 30 days). I ended up disputing the charge with my credit card company. STAY AWAY from these clowns if you can.

    Xfinity - Orland Park - Empty

    Xfinity - Orland Park

    (69 reviews)

    Had a great experience here. The old Comcast center was a couple of blocks away, and they left…read morethere and relocated here ... in a much nicer more permanent facility. They are located right by the Brass Tap Restaurant ... two birds with one stone. Anyway, I am done calling Comcast. Generally you waste a lot of time and chill on hold. But going to an actual facility and talking to an actual person saves you mucho time. Every time I have gone to an Xfinity/Comcast outlet I have been taken care of quickly and efficiently. Same here. You have a problem, walk in to this brand new outlet to get it taken care of. Inside the facility it is really expansive. Large outlet with enough staff to take care of you. They have separate stations for cellphone, internet, and TV situations, and I am sure you could have all three taken care of at one. This was a very nice outlet ... give it a try.

    Went here to purchase a new iPhone because they had a promotion going on to trade in your old…read moreiPhone to receive a discount. Was told the account was "flagged for fraud". With no explanation of why or how. Then was told to call Xfinity directly to figure it out. After being on the phone with Xfinity for over an hour, and being promised other promotions over the phone, we were finally able to purchase the phone over the call. Although I'm extremely disappointed and skeptical because there was no explanation given from the in store manager nor the rep over the phone. Won't be back and will consider switching to another carrier.

    XFINITY - isps - Updated June 2026

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