Brought my phone in because it would be at 100% and then randomly die or drop down to six as it…read moreturns out. I had water damage so they replaced my battery and it was good as new :) saved me $800 but still a little pricey with the battery replacement cost me 250$ and had to pay for them to fix my service (that THEY messed up) costing me another 90$) :/ Eh mixed feelings about this place

We had a phone that wouldn't charge and had a black screen…read more The owner put the phone on a wireless charger and it started to charge. The owner said that it could be the charging port causing the problem. We ended up getting a new port and since then the phone is working flawlessly. The staff at Cellular Kingz were very helpful. Parking was a little drawback, but otherwise great service

I had a very positive experience here today. Tony was able to fix my iPhone that had somehow been…read moreremoved from my account. Some technical glitch happened over a chat session that disabled my phone. After several attempts online/chat to fix it that didn't work, Tony was able to figure it out. Thank you, Tony!

My internet/wifi stopped working in February and I have been trying to get it going again…read more Technician came in and fixed some of it after I went to the store and got a new box. Only my Alexa is now connected. My phone, iPad and Roku tv will not connect. Customer service tells me there is something wrong but when it comes to give me a solution they hang up and they do not call me back. This has been the worst service from a communication company I have ever received. I have asked them if I could upgrade my service to another type of package. The answer has been no. Customer service always drops the ball. In the past 3 months, I have been trying to get this resolved when I've had time to call or go to the store but nothing is working. 1) I was talking for a longtime with one and when it came to scheduling another technician, even though he had been calling me back before, the call was disconnected and he did not call me back. When I called back there was no answer. 2) I connected to the robot maybe 10 times in one occasion, It detected that there's a problem but when it came time to schedule a technician the call was disconnected. I am sitting here wondering why this is happening. This is disgusting. I don't even want to give one star but I can't post my complaint review without at least giving them one star.

Its 2:30 and the store is closed. Waited 15 minutes and nobody came to open it. The hours are 10am…read moreto 8 pm

Absolutely awful. The last review I was in a hurry to write it but now I can take my time and go in…read moreon these people. The moment we walk in it's tense. Idk if they are not happy working there or it's hard to work there or what but don't take it out on the customers. The guy was dry as dirt like I said previously and his attempt at a joke fell flat. My husband bought a nearly two hundred dollar phone! That should've at least brokered a smile but it didn't. Lastly we asked if he could import the phone numbers like previous metros have done. He said no and proceeded to tell us we could do it by email. What a crock of crap! Straighten up and fly right or y'all are going under. Because seriously it's good to be working no matter where you are.

Took a couple of my phones here. One was for a cracked…read morecamera and the other was for a cracked screen and the entire screen stopped working. They fixed it fast and delivered. Great customer service too. Definitely will be my go-to spot! Thanks guys!

First Response Phone Repair -- I honestly highly recommend this place…read more Today my phone got wet, and the screen kept showing that it was overheating all day. This place was recommended to me, and to be honest, I'm usually a bit nervous about going to repair shops like this, but I decided to give it a try. It turned out to be a very pleasant experience. The service was friendly and honest. There was a very kind guy working there who speaks both English and Russian, which is a big plus for people who don't speak English very well. I simply handed over my phone without even explaining what had happened. I was pleasantly surprised by how clearly and honestly they explained the pricing system and how they diagnose the issue. Then they clearly told me what the actual problem was, explained what they did, and how they fixed it -- that was incredibly valuable to me. I will definitely continue going to this shop and will recommend it to all my friends. Thank you so much for your work! One more thing I found very meaningful -- they have a motto from Colossians 3:23, and it really helped me understand why everything was done at such a high level.

Worst store that I ever met ! Try to get help with my phone eSIM transfer, been told to wait…read more 10mins to see the guy talking to his friend . Then don't do anything !

**SCAM ALERT:** I went to this lower-level retailer to upgrade my phone and had a terrible…read moreexperience. The store manager, Amanda, helped me upgrade to an iPhone 17 Pro. I was clear that I wanted **nothing else**--no plan changes, promotions, or additional lines. Later, I discovered my bill had jumped from $108 to $235. Customer service confirmed that **two additional lines were added to my account without my knowledge or consent**, and they were even insured despite having no devices attached. I was told there was **no promotion or benefit to me**--the lines were added solely to boost store sales. When I returned to the store, Amanda was unavailable and other employees were unhelpful. One employee, Dylan, couldn't explain why the lines were added, blamed corporate, made inappropriate comments, and ultimately tried to pass it off as an "honest mistake," even offering a sketchy workaround with phone insurance. This was a fraudulent and deceptive experience. **Beware--this location appears shady, incompetent, and engages in scam-like practices.**

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

I will never take my phones anywhere else. Cellular experts are the definition of excellent…read morecustomer service. Not only are they the most reasonable in town, they guarantee all of their work and repairs. They are fast, friendly, and flexible. I also want to add they are honest! There have been several times where my phone did not need to be repaired but just needed a couple of things done and they charge me a very minimal charge for it. Anyone else would've probably taken my money and said that something else was wrong with it! Five star service every time. :-)

Mark and Kevin are awesome! 10 stars! I came with a cracked screen and they replaced it with ease!…read more It took 30 mins or less. They have lots of case options and key lanyards, iPad cases, pretty much anything for the phone accessory needed. They helped me put on my new tempered glass screen protector and my new case! Everything is really affordable. It's inside smartshop so you can entertain yourself by walking around and buying snacks or shopping for makeup, clothes, or jewelry. Their customer service was impeccable. And I would def be coming back here versus a place at the mall to get ripped off. Thanks again mark and Kevin for making my phone look like brand new again!

My day off and wanted to upgrade my phones. They were busy and I don't blame them because there's…read moremore of us than them! I want to give a great shout out to Kai for helping me get my phones upgraded. Super smooth process and got exactly what I needed. Thank you again Kai and AT&T team! Keep up the good work guys! Hue Y

I am extremely disappointed with AT&T's handling of my final bill and customer service…read more I canceled my AT&T service more than 30 days ago, yet I still cannot access my final bill. Customer Service told me to download the AT&T app, but I no longer use the AT&T phone I purchased. They also claimed they emailed my bill, but I never received it. Their only solution was to mail a paper copy, which will take 7-10 days. I requested to speak with a supervisor and was placed on hold for an extended period. The call was eventually disconnected, and no one called me back. Customers should be able to view their final bill through a web browser without being forced to use a mobile app or wait for a paper copy. Because of this experience, I have lost confidence in AT&T and will also be canceling my AT&T internet service. A company that makes it this difficult to access billing information does not deserve my continued business.