I'm not even a customer yet! Just trying to navigate their website and sign up was an absolutely disaster. The AI chat bot is infuriating. The allegedly human operators aren't much better. Xfinity is the WORST!! But you already knew that :) read more

Unprofessional and inefficient customer service. I scheduled an appointment with a technician to fix our WiFi, I received a text saying he arrived at our house. Then within two minutes, he cancelled the appointment and left. My wife had to take work off just to be at the house for when he arrived. There was complete lack of concern for our time. It was unprofessional. I called the Xfinity number which took around 20 minutes to reach a person to talk to. The phone robot was extremely unhelpful and was a waste of our time. At this point I have set up two appointments with no success. Called customer service countless times. It's been over a week without WiFi we have not been helped. Unfortunate. read more

My mother lives in an assisted living facility. Since Comcast has gotten more greedy she can't watch her beloved Mariners because you have to have a lot of money for the upgraded plan to watch local sports teams. Comcast you Suck! read more

Frustrating Customer Service & Deception Tactics Employed By Xfinity. Consistent slow internet speeds. I'm paying for 1.2 Gig service while only getting 600 mbps while directly plug from modem into computer. When reaching out to customer service, I was met with a series of seemingly scripted diagnostic checks that not only failed to address the problem but also wasted hours of my time. The frustrating part is that the representatives appeared to be following a protocol without genuinely understanding or addressing the root cause of the issue. Happens every time I reach out. When angers me even more is how they take the chance to sell Xfinity mobile service. Apparent lack of transparency! I was provided with misleading information about the reasons for the slow speeds. It's disheartening to experience a lack of honesty and clarity when trying to resolve a service-related problem. Customer service kept blaming equipment as fault. In actuality, I bought a brand new modem to test their claims and had a Xfinity technician come onsite to install and check. I spent multiple hours on the phone only to receive generic troubleshooting steps over and over again. I was transferred 5 times on one occasion. I was not even informed about the transfer sometimes. They just dropped. Sadly, they are the only provider in my area. read more

very very bad Co. Gov needs to shut down this co...drivers are not trained and when you call with a problem, you talk with someone in Pakistan or India..switched to Century-Link and very professional...even the FCC said to switch as they are the Walmart for Customer Service....don't waste your time as they are cons..... read more

This has been the worst internet service I've ever encountered. The website is atrociously slow, taking an unreasonable amount of time to load--if it loads at all. To make matters worse, canceling the service cannot be done online. Instead, you're required to call customer service, which took me days to resolve. Adding to the frustration, I couldn't even access my payment methods to remove my credit card because the website simply wouldn't load. This isn't an issue with my internet, as every other website functions perfectly fine. It's baffling that an internet provider has a website this unusable. How can you claim to provide reliable service when your own digital infrastructure is so poorly designed? Save yourself the frustration and choose a different provider. The service here is genuinely terrible. read more

Would rate this company 0 stars if I could. 1. Service has been spotty and slow for months. My devices have all been constantly disconnecting. 2. The yearly plans are a NIGHTMARE to deal with. Every year once contracts expire your price shoots up dramatically and you must argue for hours with agents to get yourself a deal similar to what you had. They will always try to claim they can't get you a similar deal until you threaten to cancel service and then they miraculously find what you were looking for. 3. TWO TIMES they have added a device onto my services that I never ordered, authorized, or used, for an extra $15 a month. I managed to get the device taken off and refunded the first time. Then they added it back on a second time, said they would refund me with credit for the months they charged me extra, and never did. Essentially STEALING MONEY FROM ME. 4. Trying to cancel your service is a near impossible task. You best prepare for a mental gymnastics of chatbots, auto phone messaging systems, and employees who have been trained to do everything except provide the help you are asking from them. This company should be shut down. read more

I can't believe that an internet (and Cable) service provider can be so slow in fixing loss of this very important service, when affected by 25-30 mph wind speeds in our city. Fortunately, we didn't lose electric power at our house. It was not a surprise when we lost wifi and cable service on Tuesday night because of high winds. That can happen, but it is unbelievable that it took them more than 5 days (until Sunday evening), to restore that important service. All we have got were text messages that they were working to restore the service. It also seem that they like to hide the data on how many customers are without service so that the information was not available in the newspapers or any web sites. In between, we also got a false message on Sunday morning that the service has been restored when it was not. After wasting time to figure out why we were not actually getting it, they finally admitted that the service had not actually been restored. What a terrible way to run a business! read more

I have been with Comcast for 25 years until four weeks ago. 20 of those years have been here in Seattle. In those 20 years, I have moved to seven different locations. I know the routine well for disconnecting at one location and starting service at another. I have my own modem and router. Through the years, I've even learned to read error codes from the modem so that I can understand what the problem is when the internet speed begins to fail. That's not my issue with comcast. In that area, I have learned how to troubleshoot and get the crew to come out to fix a loose line or look at a damaged hub nearby. Comcast does have a large crew and in my experience is able to send out a technician quickly and at off-hours (after work or weekends) which I have always appreciated. I also think that Comcast offers some of the cheaper prices for internet. However, their customer service is deplorable. It has been on a downward spiral for the past five years and I am jumping ship after this final experience. In April, I sold my house and called to have my internet closed to that location on the 4th of the month. I already was living in a new apartment (with comcast). The agents are all located overseas. they are pleasant but poorly trained in my experience. after listening to their required pleas for me to not leave comcast (even though I told them i sold a house and am keeping comcast at my new rental), i finally got off the phone. the next week, i received a new bill for service at the house (it has not been turned off). i called back to talk to a new agent. this agent said he would fix things. he did turn off service. unfortunately, one week later the service to my apartment got turned off as well. i then called back a 3rd time and got my service turned back on. i then got my bill for my internet at my apartment the following week and it was 150% higher than it had been. I called a 4th time and was told that the prior rate I had was 'no longer available' and this was the 'new lowest rate'. I asked to talk to a manager and the agent typed a message to a manager while i was on the phone and then said the manager agreed with the agent. I hung up ... found a different internet provider .. started service ... made a 5th call to comcast to disconnect service. I was told that I would receive a refund for the remainder of my last month's bill but that has not arrived yet. It now looks like I will be making a 6th call :( The economists have a description for what is a certain inertia we must all overcome ... the law of sunk costs. It took some effort to switch companies but I don't dread calling the new internet company like I do everytime I picked up the phone to call Exfinity. read more

I have been a customer for over 30 years. I have never changed my email address or my customer id. Today, I was denied access to my email because the Xfinity computer did not recognize the email addresss that I have been using for 30 years. I tried calling customer service but only got a Computer Voice that did not recognize the words: Xfinity, agent, representative, etc... no matter what I said, I heard the message " I did not understand that, please repeat." no matter how many times I repeated a word... if was never understood. Summary: After 30 years of using the same email address, this address was denied today. read more

Stay away from Comcast / Xfinity if you can. It doesn't get much worse than this company. They lie, customer service is incompetent and misinformed about their own policies and promotions. If you want to escalate an issue, it's impossible. Everything is a struggle with them... and they are the most expensive and nickel and dime you for every possible thing. They are so cringe... I'm giddy about canceling and switching to Centurylink quantum fiber (which is faster and wayyy cheaper). Lol Xfinity is ridiculous and worthless. Everyone that works there should look for a new job too... how embarrassing to work for such a silly company. See ya! read more

XFINITY - More of their silliness. So cringe - Internet Service Providers Near Me

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If I could give zero stars I would. I cancelled my account on 4/28 and just got billed for service from 4/26-5/25. I returned all equipment. I truly cannot think of another company with worse customer service. I will also be reporting them to the better business bureau. read more

Their customer service is the absolute worst of any company I've ever dealt with. Their automated system is the stupidest ever, they give you different estimate and than charge double, impossible to get anyone on the phone. Do not get in trouble!! read more

Horribly expensive. We have been trying for over a year to reduce our cable bill by cutting out the TV portion. We just don't watch TV any more. There is no way to do it. You try to contact someone and you get stuck with bots. When we finally somehow reached a customer service human, and he had to be a human because he mumbled and had no idea what he was doing, it took an hour just to cancel one portion of our service. If I wanted to start service or increase service, it would be simple to just click a button, give them my billing information, and they would happily start charging me in seconds. Because I was trying to reduce service, there were system errors, it was difficult to reach anyone, and I still haven't received confirmation that it has gone through. Why would you hire someone in customer service who has no idea what he's doing, and he mumbles? I mean, he didn't need to be a genius. All he would really need to do is read the information on his computer screen and speak up just a little. You wouldn't hire an inept mumbler unless your goal is to avoid providing customer service. If you are looking for phone, TV, or internet, avoid Comcast at all costs. The other service providers might be just as bad, but they couldn't possibly be worse. You would be much better off just going to the library and reading a book. read more

I officially hate xfinity now. I've always been patient with them and their poor service but I have officially been sent over the edge now. I changed my plan to upgrade my internet speeds. They sent me all new equipment and not all of it worked so I called in for help. TWO HOURS later, the guy tells me "I think you need someone to fix the jack in your wall." But it works fine with the old equipment -- can I just keep my old equipment. He tells me "yes" --- which makes me wonder why they sent me new equipment. THEN, I tried to reconnect my xFi pods -- ANOTHER TWO HOURS. So ridiculous. I've been with them for 15 years and this is an all-time low for them. I gave them 2 stars because their in-store people were at least friendly. read more

I used Xfinity when I lived in my apartment. Recently this year, I moved out of my apartment and did not need to continue my service with Xfinity. I called, spoke to an agent to confirm my cancellation, and was then told that my cancellation was confirmed and that I did not need to return the modem and could leave it in the unit, and that I would not be charged. Fast forward to later that week, I am receiving text messages and calls from Xfinity that I need to return the modem or I will be charged. I gave them a call, and they again confirmed I will not need to return the modem and I will not be charged. I stopped receiving the texts and calls. One month later, I find a $150 charge on my credit card for the Xfinity modem not being returned. I have now spoken to an agent four different times since that charge (one week ago) to confirm that they will give me my refund and send a confirmation email. I have not received my confirmation email nor my refund. While I liked using Xfinity for the actual product, the cancellation process has been a nightmare. Because of this, I'm not sure I will use Xfinity again in the future. read more

AWFUL! My partner has been calling for three days about our internet going out only to find out we've been double charged for a second plan we weren't even aware of. Fifteen representatives who cut us off, one of them, KATE, we got on the phone twice. We feel crazy, but it is just not us. They're scamming corporate gargoyles who only care about your dollar. read more

Our internet has been down for almost 48 hours - it appears that most of downtown Seattle is affected - they are ignoring their Facebook page - which is the only way to contact them - their app is inconsistent I wonder how fast I can get another ISP read more

Run, don't walk, from this provider! It took 9 days to get my service up and finally running(somewhat, I still get lost service, constantly)--that's 9 days of lost business. Best part is: the router they sent me, didn't work. so they "scheduled" a TECH for 10-12pm. When he didn't show by 1pm, I left the house. I get a call at 3:30pm saying he is late to the "3pm" appointment. By that time I was well out of town. When I got back, an hour later, no work was done, but I did notice all my tools and boating gear was stolen from my toolshed. When I reported it, to the company, all I got back was 10 emails asking me to upgrade my service(yeah, as if!). No customer service, whatsoever, and who wants to feel unsafe around their creepy, criminal employees? read more

When you call in you get somebody every single time . You cannot understand what they are saying except they're repeating a script that wastes your time . Then they try to upsell you. All I wanted to do was the dress things that are on my bill I did not agree to pay for . The price is entirely way too much crazy price they are a complete rip off . read more

I was calling back xfinity from the number they called me at to address a voicemail saying that my discount was expiring due to lack of response. When I called back they wanted me to give my credit card information. I said I wasn't comfortable doing that over the phone and was trying to ask if I could do it in person. Instead of answering my question they just said "I can't help you ma'am. Don't call this number again". It was rude and not helpful. They were able to pull up my account so I don't think it is a scam number. read more

I opened xfinity wifi and xfinity mobile together. When I closing, they ONLY closed wifi service, but still keep xfinity mobile where no line is activating. Which charged me two months until I found it today. No refund! This company is ridiculous!!!! read more

If I could leave zero stars, I would. They talked me into the storm unit and then told me when I moved that the equipment belonged to the apartment complex (who within the prior month had entered into a bulk account) so I didn't take it with. Then they charged me for a multi year contract on the equipment. When I disputed, they sent it immediately to collections. They then suggested I go back to the apartment (where someone else lives now) and ask for the storm equipment back. They "worked with me" by offering to only charge half the amount owed. I just spent four hours on the phone being passed from department to department, no one saying the same thing twice and they refused to put anything in writing. This is hands down the absolute worst service, worst customer loyalty, worst connection that I've ever encountered. Literally go with ANY other service than this. You will be filled with regrets if you enter into any agreement with Xfinity. read more

Very unhappy because they switched me to a more expensive plan without my permission! I recently called customer service about a technical issue with my router. They said they'd send a new router at no charge. Agent also mentioned that a faster speed plan was available at a slightly higher price. I said I'd think about it but what I wanted was the new router. The router arrived, installed easily. I took the old router back to the local Xfinity store so that they wouldn't charge me for it. The helpful rep at the store says "And you know you're on a new plan now, right?" He showed me that I had been switched to the more expensive plan mentioned by the agent on the phone. The local rep told me he couldn't do anything about it but that I should call customer service. Long story short, I have been back and forth on the phone with customer service for two weeks now. They told me that their own records didn't show the proper approval from me to change plans. They say that they're "investigating" and have promised to call me back by specific times... but they never do. Xfinity, this is why people warned me against you! read more

Regarding cable tv service. Tried SEVEN times to speak to a real person and each time the stupid autobot crap hung up on me. I did NOT have ANY of their issues this retarded bot asked about and STILL could not get to a real person. Am now going to start shopping for another carrier. What a pathetic waste of money !!!! WHY is it so hard to talk to a real person? Because it's in a third world country and chances are they don't know sh*t except what they read from a script. Take your time and find another carrier. DO NOT USE XFINITY! read more

All Internet providers seem to have terrible customer service. Xfinity goes out now and then, but I don't think it's worse than most. The biggest issue is that you can't get help when you need it. It's impossible to talk to a person, and even their chat is just a chatbot that sends you in circles rather than do anything useful. There's no way to actually talk to anyone who can help you. I guess they're just hoping you give up? It's gotten worse and worse since I've had them, which is why I'm writing the review now. From the looks of it, I'm not the only one to feel this frsutration. read more

And the award for WORST CUSTOMER SERVICE EVER goes to Xfinity/Comcast. It's like they don't want to take my money. I have NO idea how they stay in business. After 45 minutes and being transferred to six different departments (online and by phone), I give up. I will get Internet elsewhere. read more

Comcast is the WORST! We have had their service for over 22 years, all at the same residence, and yet we cannot access our account via the app or using our desktop computer. They cannot "find" my email account, even though we get approx 50 emails a day on that account. They need me to tell them our account number (even though they have my account pulled up). I found that, then they said they couldn't do anything to the account without me verifying the account--I'm on the phone with them, using my email, on my cell phone (that is on my account)--yet still can't verify?? I'm ready to cancel, they are the absolute WORST! read more

Last Month: A case was opened by Xfinity after I called in last Sunday because I'm being billed $30 more a month than I was told by the agent that sold me an iPad and home internet bundle. I was told I would hear back by Tuesday. It is now Friday and I hadn't heard anything. I called in and I received the run around again by someone that tried to use the excuse that they are just the mobile team when I told them right away I have a ticket number. After pushing back he finally relented that he had my ticket number, without me having to give it to him. What is with the act if he had the ticket number along? Anyway, after putting me on hold he gave me some excuse that there is a delay because my iPad "has a new number", which doesn't make any sense and sounds like another excuse. Stop lying and honor the terms of the bundle you sold me, Xfinity. This Month: I have called multiple times. I was lied to be the sales agent. After having to sit through numerous automated phone trees, I spoke to two agents over two separate calls over the period of a few weeks. This month I am being billed MORE and the agent is now telling me everyone up until this point was giving me the wrong information. Even though those last two agents told me the truth: I'm supposed to have an Xfinity mobile credit for having both services. Further, they are denying the details of the agreement I remember signing as if they don't have copies of it. read more

My whole order was incompetent, a representative put my social security number in wrong and it was attached to a dead person. So after sending my correct documentation to prove my identity I never received closure or a phone call or an apology even though they took my money. I had to drive 1 hour both ways to xfinity to prove who I was and still no help ever. So I had to open a new order and start all over . My experience was an absolute nightmare unprofessional zero help no representative ever helped me or followed up on there failures as a whole. I am very disappointed with the so called service I received . read more

TERRIBLE CUSTOMER SERVICE. Holy f@$k is it bad. Submitted an address transfer and they canceled my account completely because prior tenant hadn't canceled service yet. Did not notify me. They can't process until prior tenant cancels, and they will not contact prior tenant (customer) to transfer or cancel. 3 nights I've been on the phone. Still not processed. This last time I had to do their job asking them to search for the ticket that they said didn't exist from prior tenant to cancel. THEN said it would be done immediately. Me: What's immediately? Xfinity: X team starts at 8am tomorrow Me: when do they complete tickets? Xfinity: 24-48 hrs I work from home, I need internet. Xfinity does not care about customer service, if you have the option to not use them, don't. (Period) read more

I contacted support about billing issues (they raised my prices multiple times, unenrolled me from autopay, then dinged me for a late payment). Support signed me up for a more expensive plan without my permission. Getting them to downgrade me took over an hour, during which they tried to upgrade my plan multiple times, quoted me incorrect prices, etc., etc. read more

Logansport, Indiana Our internet service went down about 12:30 am and returned about 3:30 am. My cell phone received 3 texts on the same date of 6/28/24 at 8:20am, 9:52am, and 3:44pm that service was interrupted, company was working on interruption, and service was reestablished, respectively. The "behind time" messages were probably reflective of company total dependence on computer response time and technicians computer entry of efforts during the process. The only ph.# I had for the company turned off the ring instead of allowing a voice mail and my internet options were "interrupted." My current and past experiences have always left me frustrated and time wasted as a customer. For many years as a customer, we have been forced into using a computer-response service (CRS), not a human-based customer service. The CSR is not able to respond to all issues and the company has made it nearly impossible to get through on a phone call. We had issues over about 1 1/2-2 years ago with our internet/cable tv service and over a series of 5 or 6 phone calls for the same issue, they protocoled with checking our connection - anything to avoid a service call. One technician cancelled our service call and we had to go through a few more calls to get the service call reinstated. We do not have other cable options in our area - yet. When I drove round-trip 1hr30min into a local Xfinity store, I encountered an up-sale tactic with the better customer experience. read more

I was told if I wanted Root sports it would be $5.00 more a month. They did not mention that I would have to pay an extra $15.00 per month for the sports cable fee. I wish I could just get the service I was told for the price I was told . read more

I've had Xfinity for years, use to be called King out in our area in 1987. For the last 2 nights now, 13 and 14 Jan 25, our cable and internet goes out at midnight and comes back on around 2 am. Screen says that I have a problem with my internet, which is not true! It is Xfinity that is probably doing an update. But why at midnight? Am I not suppose to be watching TV at that time or what. Tried called them today and got on an Assistant chat line which was automated. Could not find anywhere to allow me to talk to a real live person, maybe even one that lives in the US! But no, unable to even do that. What happened to Customer Service, no where to be found in the US. Do I need to learn another language? If it happens again tonite, I will be deducting the hours that I am not able to use internet or my cable TV. read more

I wish there was a way to give them minus 10 stars ?? Where ti begin ? Bad customer service? Terrible service ? High prices ? They simply don't care. read more

Don't trust Xfinity with your emails! I was a long time Xfinity customer and I was told that I would be able to retain access to my emails, but they have lost my account and have no way to recover it! I will never use them again! read more

I had a problem with my remote and TV spoke with Christian who knew exactly what I was talking about and quickly fixed my problem with alot of patience and understanding of solving my problem! Thank you Christian for such good customer service! read more

BEWARE OF THIS COMPANY: I cancelled my service two weeks ago after 20 years of loyalty to Comcast. I received a call from their promotions department today asking if I would consider a promotional price to stay. I agreed to listen to their offer, and the rep said he'd have to reverse my cancellation to check on pricing. He said that he could add that back of I didn't like the package. I agreed to do so. He promptly put me on hold and then hung up on me. He never called me back. I called back and the next agent did nothing to offer me new pricing. She said my account was now active and that I would be have to be put back in the main phone cue to re-cancel my services. Literally another 20 minutes to re-cancel. I asked to speak to a supervisor who was able to restore the cancellation. And regarding pricing, what was then offered was exactly the same as what they offered me two weeks before. This is a SCAM through and through. This is what Xfinity has become. Shame on this company. read more

Your service is deplorable. Waiting for someone to file a massive lawsiut. And your chat is even worse. How can you charge anyone when you can't deliver? read more

XFINITY - Internet Service Providers Near Me