a long term user that has witnessed horrific decline in csr and accessibility to tech support when issues arise.... top dollar for service and not worth the stress... opt for other streaming services where available .... 20 plus years and FED UP.... they can afford live reps that use to be helpful!!! read more

Slow inconsistent connection . If you work from home I wouldn't trust xfinity , I literally had to get off my WiFi just to post this . Lol read more

XFINITY - Can't even video chat . - Internet Service Providers Near Me

A human at customer service is impossible to reach. Scheduled repairs do not happen. Price keeps going up. Very resistant to cancelling service. read more

Recently, after 15 years of up and down service I might leave this company I have three type of service, land phone, internet, and cable. After a new customer experience management name Tom V took over in 2020 got better including you can write him in a firm letter telling you what the the issues are and his team get back to you within 24 hours. But the past five weeks their been service issues outages of all three ranges from a few minutes to over 12 hours. But on July 25 2025 it was 12 hours and on August 5 it's happened again the phone and internet came back on line after 7 hours but cable no luck. I had to fight overseas seas rep for over 6 hours telling to reboot bad or they reboot system but finally told them it's the box got de programmed and send a tech out but they wanted two days I said no or I find a new company. So today August 6 they senting a tech at no charge. But, I had to fight them for that a credit twice for two different day. This was an outage on their part. Plus, I had to deal with an employee wants me to a leadership team which I have not dealt with three years she don't work for this company but they thought I was rude. I have have tell employees out seas and in the US we the customer pay your wages. They are finally knows it's true. As for the stores like on South Colorado Blvd what a joke rude, unprofessional and unhelpful. Plus, deflect equipment I had to bring back three piece of equipment in two hours they did not turn on. I was going on health issues and should not be out of bed or stress out.If you need help go online to Tom K look for customer service experience manager fir the US form and fill out. The last some employees will not put you to manger your have to fight or they give excuses like no manager available or they call you back. That is not true. I am what they call gold lev due years of service and alway pay bills on time. Things got better back they are falling back in o,d way. Last overseas reps need to speak slowly due English is second language and when they talk fast it's hard to understand due strong ascent. If you get an American rep or a rep overseas its like a need in a hay stack. Be strong and always dont give in or call back for new rep and get names and where country and sex and time. It makes them think. read more

Don't ever call xfinity to help you. Just do it yourself on there app. They have the WORST customer service. I was on a 3+ hour call and nobody helped fix my issue. On top of that none of them knew what they were doing and gave me multiple different numbers on my balance. The customer service was so bad that it literally made it impossible for me to even believe that they wanted to make money. The next day I called again one lady I spoke to was very kind gave me the accurate information to help me reactivate my account. However, I was then met by an employee named Josh. He was useless too. So finally after two days of no action I went on the app and fixed the issue myself in 5 minutes. read more

I talked to Misael about decreasing my service since I wasn't using the premium channels I was paying for. He carefully went over all the options with me and came up with the best package which saves me $50 month. He also told me about Peacock streaming which is included. He was amazing! read more

Xfinity business practices are SHOCKING. Horrific. I only have Wifi through them and it is $126.00 a month. When I questioned this, they told me they'd discount me and then the Rep cancelled the chat. I, then, realized that I can get Fiber for $75. So I went to cancel Xfinity. Took 2 hours to cancel service because they kept dropping the chat and pushing off the cancellation. They would literally say "Anyone there?" when we were being responsive. Had three Reps "drop the chat." Very clear that customer service reps are held to cancellations because no one wanted it on their watch. They then told us our service would be cancelled immediately when we still had 20 days left in our billing cycle. Had to correct them multiple times. Honestly, still scared my wifi is just gonna drop at any time . RUN, do not walk from Xfinity. read more

Ever since we moved to tacoma the service has been spotty and terrible. My husband gets kicked out of his online gaming all the time due to this and it sometimes takes days to download one game. Also when we wanted them to come out and check the buildings wired connections they immediately cancelled the technician appointment after the internet came back saying "you no longer need service," even though we told them this has been going on periodically for years. Terrible customer service as well! It took like an hour of navigating their incompetent automated system but we finally got a real person! The person we spoke to didn't seem to really know what she was doing or understood what we were saying and couldn't call my husband by his actual name and also called him a woman. We don't care that he was misgendered per say more like they just dont seem to care about their words. read more

FRAUD. Internet stops working randomly but at a minimum 20-30 times per day. Usually won't come back on if it does work for 5 minutes or so. I'm paying for a service I'm not receiving. The workers give me the runaround and when I ask to cancel they book me an appointment for a tech who comes out and still can't fix the problem. Won't let me cancel, charging for service they're not providing. Can't do homework or use internet AT ALL and they refuse to fix the problem. read more

The one-star reviews here are a little misleading. To be fair, Yelp requires reviewers to leave at least one star. XFinity is so terrible that one-star is excessively high. Their customer support is robotic and seems purposely designed to avoid answering even the most basic of questions. XFinity service is so bad, that I am declining to purchase a great house specifically because the only internet service available is through XFinity. I am at my wits' end trying to get away from this incompetent, intermittent, slow-speed service provider. They are a monopoly and it shows in the complete lack of service they provide. read more

Xfinity is a huge disaster and by far the absolute worst company I have ever had to do business with. When we first moved into our condo, Xfinity provided us with a modem/router as well as a TV cable box. Unbeknownst to us they should not have given us the modem/router. Our condo HOA has a bulk billing agreement with Xfinity to only provide cable/TV service to our condo building. Now, after almost a year, they "discovered" THEIR mistake and are billing us over $200 for 2+ months of internet service we should never have had in the first place. During this whole time we had never received a bill. I have called them multiple, multiple times trying to resolve this issue. I have spent hours on the phone, transferred continuously, repeating my story over and over again to each new agent I speak with, and ultimately told a supervisor would call me back to resolve the problem. Unfortunately, I never got a call back or message from them. Not only are they continuing to try to collect over $200 from me, they have cancelled our cable service and are now saying we have to return the TV cable box. We have already returned the modem/router, but the cable box and service is paid for my our HOA, so we have a right to the cable box and service. As far as I'm concerned, Xfinity owes us a refund for disconnecting our cable service that is being paid for by our HOA! We even had to sign up with Paramount+ just to watch the Super Bowl over the internet. Working with Xfinity has been an extremely frustrating experience. As an executive who manages a 2,000 person call center, I know a few things about what it takes to provide good customer service. Unfortunately Xfinity has no clue. They make it excruciatingly difficult to speak to anyone who has the ability and/or authority to resolve this type of issue. Anytime I call the only thing the person I speak with seems interested in doing is selling me more services and to make it "easier for me to pay my bill." I don't know how many times I've had to repeat myself that this is their error and I don't owe them anything. I called Xfinity again this week to try to resolve this issue. I specifically asked to be transferred to the Bulk Billing dept. After being transferred and repeating my story for the umpteenth time, the agent said they could not help me and that I need to speak to Bulk Billing. Huh? ARG! I was transferred AGAIN and had to repeat my story AGAIN! The agent confirmed he was with Bulk Billing and could help me at least get my cable service restored while I attempted to resolve my billing issue. Unfortunately as I thought we were starting to work on the issue together, he disconnected without warning or notifying me and transferred me to the billing dept. OMG!! Unbelievable. I hung up. As I said, I live in a condo building with over 60 units that has a bulk contract with Xfinity. That contract is up for renewal. I have shared my situation with our HOA account manager who is negotiating with Xfinity on this contract. I have STRONGLY recommended to him that, based on my horrific experience, he not renew the contract with Xfinity. He also is very disturbed by what has happened to me. All this over a $200 bill that is Xfinity's fault to begin with!! I have tried diligently to resolve this on my end, but Xfinity does not appear to be the least bit interested in also trying to resolve it. I have no idea where else to turn but to Social Media. I would give them negative stars if I could. If they don't resolve this immediately I'm contacting the FCC. Maybe this will get their attention... read more

My modem was whirring and loud at night. I confirmed with customer service multiple times that I won't be charged for a replacement, but was still charged. read more

They are very good at making things unnecessarily complicated to fool the customers. I was told by an online agent to get an iPad, so the monthly fee will be reduced a lot. so I agree to receive the iPad since I accepted the overall fee they told me including wifi and iPad. But the truth is they charge me a lot more than what they told me! And I called customer service and also went to store, they shifted responsibility onto each other. No body really help! iPad bundle thing is just a scam! Don't do it! read more

Xfinity has absolutely the Worst Customer Service that I have ever had the displeasure of dealing with. How can they treat good customers so poorly??? Need to find another option any suggestions? wish there was a negative star read more

I just had the absolute worst experience at the Xfinity store in Bellaire, Texas.Though I was at the farthest I could get from the other sales people their conversation was so loud that I was getting a headache and couldn't hear what our sales rep was saying. It was one thing if they were taking care of customers, but when it wasn't very busy the salespeople still loudly visited with each other. I asked them if they could speak a little quieter, but they didn't. I asked them again telling them I couldn't hear my sales rep. They ignored me. I asked to speak to a manager, but was told she was on an hour lunch break. It was 1:30. After I told my rep if I couldn't talk to a manager, I would write a review and send it everywhere I could about how unprofessional the people in this store were, they finally went into a back room to socialize with each other. I walked out of the store tense, with a headache, and wondering if this is how unprofessional I see them acting, how professionally are they dealing with my business and thought maybe I should look elsewhere for service. Our rep, Poa was lovely; the experience was AWFUL. read more

im in the east houston area & have had xfinity/ comcast for years. it goes offline randomly for no reason probably once a month. so im expected to pay my bill on time but they can screw up my service without explanation. read more

Absolutely horrendous customer service, billing my credit card outside of agreed automatic payments. No late payments, paying monthly on a mobile phone and line that is auto drafted. No one in the call center tells me the same information, it's like they are trying to feed you a b.s. answers just to get you off the phone. If you can even get to a live agent. No late payments ever, everything is autopay, and they still find a way to incorrectly charge your accounts. The ineptness of this company is absolutely staggering read more

ak they are crooks! They strong arm you into paying HUNDREDS of dollars for no reason! Then they slap a contract that says you can't get out of it OR sue them. I hope Comcast tanks!!!!! They are modern day theives! read more

The mobile service is pretty good, however...The customer service is absolutely horrible as in the worst, on a scale of 1-10 I'd give them a -200. All of their representatives are in the Philippines and it's hard to understand what they are saying half the time, and to make it worse they don't seem to know what they are doing. I've had to call in a few times due to account issues and keep getting cycled back to a different person that has not knowledge of the situation and I have to start all over. I've tried going into the store a few times as well and they keep telling me mobile and standard services are separate and they cannot help me in store. Odd!! I started my services in store. Get it together xfinity, I'm half a step from leaving. read more

We've had this "service" for nine months, have three tvs and three tv boxes, two of which work. I've called to get a replacement and been told they'd send one out a half a dozen times, nothing. Finally broke down and went to the xfinity 'store,' they don't carry that box anymore. They lie and then they lie again and between getting cut off, again and again, they lie. I think it's part of their training, they're good at it. Apparently I'm 'under a contract' for a couple more months, then we're gone. Awful awful company, awful awful 'service.' Awful awful people. Got a choice? Don't choose these buttholes. read more

There isn't one that's worse then 1 star otherwise I'd give them that. They changed my service without me knowing, took money off a card without permission. Lied on my acct without any discipline to that agent. Refuse to send the money back. Still bill me with my acct being closed for 2 months. And, the worse customer service I've ever experienced. I've already talked 6 of my family and friends to discontinue using them and however many more I can I will. I encourage everyone to get a different provider, or protect yourself financially cause they will take money from you without notice and leave you stuck!!!! read more

DO NOT USE THIS COMPANY UNLESS ITS YOUR VERY LAST OPTION!!! xfinity sent a separate bill for a cell phone I did not want. was told it was free. They ripped me off badly. TO SAVE MONEY Canceled regular cable & started streaming with now flex box, Xfinity said a free Android phone comes with it. I use iphones but I can use the free Androids as a home phone. A week later found a separate cell phone bill (sent to a different email) Called customer service customer and they said to take it to UPS. UPS said they don't take cell phones only cable equipment. Called Customer Service, and now take it to FedEx EX. FED EX said they don't take Xfinity cell phones, This time I looked up a physical address for Xfinity, went there waited 3 hours. They would not take the phone back because Too many days had gone by and I had activated it. That customer service rep did not believe me that you could drop off cable equipment at UPS. Charged for the cell phone wanted. It's going on my credit report. I wish they would make it right. read more

This is a monoploy and they do not service the customers. They keep billing for service we do not have. The goverment needs to look into this monopoly. They source their customer service out of Hondurus and they have no idea what they are doing. read more

Dictators! Worst customer service on the planet Earth. You can't get a human unless you wait 2 hours on the phone and the live phone number was impossible to find in the first place. You HAVE to talk to a mindless bot that insists it can help you and refuses to connect you with a human. They force you to change your password. s for the home securoity their cameras have the worst resolution so you can't identify the tresspassers anyway! read more

Terrible customer service with a political monopoly on the ISP industry. constant outages that take forever to resolve. Cant get ahold of them when you want to. Hardly anyone likes them and yet they have a firm grasp on every area because no other company is allowed to compete with them. Ridiculous in the day to still have a company so terrible at doing their job still be the top in the ISP market. read more

While the value is good, their customer service is utterly abominable. Their virtual assistant is useless for all but the most straightforward issues and it is almost impossible to get hold of a human. I spent hours and hours trying to get hold of a representative. Also they have much more frequent outages than I have experienced with any other ISP. I would strongly caution against using Xfinity. read more

Scammers corporate hung up on me because they didn't have an explanation of my bill that's $116 which turned into $131 10 channels all news. Cut the cord. Immobile is awesome fast $50 a month no contract. Get a fire stick on Amazon for $24 it's like having blockbuster. I like my bill other charges couldn't be explained. Fraud. read more

XFINITY - This is 1 room of what I have to take back - Internet Service Providers Near Me

I honestly had no idea that it was even legal for a company to force you to use their subpar service because you sign a lease at an apartment building. Despite there being multiple providers all around Seattle, exclusive rights packages are completely anti-consumer and just show you how predatory and abhorrent Xfinity's business practices are. Given these questionably-legal exclusivity practices, you'd *THINK* Comcast would be able to handle service appointments without hand-holding and rolling out the red carpet for their techs, but no. Despite exclusivity for hundreds of apartments in a single building, if they can't get in touch with you in a two minute window - good luck getting another appointment within two weeks. Just an utterly pathetic service. read more

First of all I have been with Xfinity or Comcast for more than 15 years and I am not sure why we are still with them. This weekend I had to return a box from one of the TV and when I called their call center, the other said all you do is bring your box in and then all they do is just scan it and you are done. Just to let you all know That is Not True!!! When you get there have take a number and wait for a Rep to take care of you and this can take as long as 1 hrs. The call center should have told you that missing information is called Make an Appointment!! This would save so much time . Also this xfinity location at the Northgate is mostly a cell phone sale & service center and to me I am Nit a money maker for them priority!!! Waiting such a long time takes about 5 minutes to fix.also many of them rep is either new or we call burning time. I really don't appreciate them wasting my time. In the past we just wait in line for the next rep to help us and that works much better. Now they went high tech and gone slower. Very disappointed!!! Very soon I will be dumping them off my needed list!!! read more

Amazing service by a gentleman named Jonathan who called me back after I reached out online on the "Xfinity Robot" . So thankful for the great service, prompt reply and professionalism. Its hard to find good service like this and Jonathan didnt catch his last name but he should get a raise!!!!!! I never do reviews but felt like I should share here what a great experience it was. Everything was resolved promptly and he went above and beyond to help me! read more

XFINITY - Also followed up with me by text and email right after the call. - Internet Service Providers Near Me

In Des Moines, XFinity has a stranglehold in my complex so we don't have any alternatives. I pay $125 for unlimited data, and I have a brand new router/modem that is supposed to handle high speeds. I have terrible speeds and whenever I am playing a game in an instance dungeon, by myself, it constantly lags and I end up dying several times. read more

Awful. Terrible customer. Was given 3 different quotes to add service. Had to call them 9 times!!! And they still didn't get it right. Canceled everything. Never use Xfinity for service. Their reps need more reading before they pick up the phone. Terrible!!!! 0 stars read more

Over-priced and horrible customer service. They say they value "your" loyalty but it's a one-way street. If there's another option, take it. read more

I've been having a terrible experience with Xfinity (Comcast) this last 10 years or so. They are deceptive, over bill, over priced and their customer service is horrible. I am tired of having to spend hours upon hours every year settling out over billing and renegotiating my plan with Xfinity every six months. They are holding my household hostage because there have been no other clear choices until now for our location. When I called Centurylink, in the past they didn't have service for me. So today I began researching again and found for our area they are really good at high speeds. https://broadbandnow.com/Washington/Seattle?zip=98146 Today I got an overcharge from Xfinity YET AGAIN! Even after talking to some call center for over an hour. We pay $100 a month for the boost and unlimited. But they keep charging us overage and now getting through to service is just horrible. The guy I talked to told me he was in Mexico city. He said he fixed it all. 2 weeks later it was all lies again. How can a service dept. out of country fix anything? They can't. It's all lip service! So out of desperation, I called Centurylink today and they said YES! Finally, another option for high speed internet! They offered Fiber Optic high speed internet for $65.00 a month. Free Modem Router and free installation. We are supposed to have our new service next week. Goodbye Xfinity (formerly Comcast a good company before it was destroyed by shit heal criminals). I'll update how Centurylink works out in a few weeks or so. read more

XFINITY - Internet Service Providers Near Me

Poor signal quality, "are you still watching " messages, terrible offshore customer service, etc. Not seeing the value any longer. read more

No service at all. Stay away from it when possible. I scheduled a rental modem pick up but no status update nor where the address is. w t f how do i pick up then???? read more

I had just lost my wife to cancer. We were three month short of our 38th wedding anniversary and finances were tight so I called Xfinity hoping for a 30 day extension on my bill, which they allowed. I spoke to a young lady, whose name was Jasmine and explained my situation regarding the loss of my wife and in the middle of our conversation regarding the allowed extension I started to tear up due to my recent loss and Jasmine was so kind and talking to me about my loss and said that she would say a prayer for my wife .What I thought would be a tough phone call actually made me feel better by the end of the conversation. I don't know enough to rate the company but I can tell you this Jasmine definitely deserves a five star rating. Robert( Chip) McHenry read more

The worst. The service people you speak to on the phone are doing their best, so be nice. They're working for a horrible company that could give a shit about service. Again, be nice to those when you call in. It isn't their fault that Comcast sucks. read more

Ridiclupus! Xfinity is no better than leeches and thieves. We had a seasonal rate to avoid start up charges. Now even if you pay a seasonally rate, they charge you a $134.00 start up charge in April. The minimum service with internet is around $160.00 and for that you get very few channels. Everyone should just drop this company. There has got to be a better way. read more

This company is horrible. Crappy customer service, expensive, they bundle nonsense channels with the ones you want, charge too much and then black out channels when they don't get what they want from the company. I've paid for the Big 10 network ( part of a bundle) for years when I didn't need or want it. Now that I do want it, they are in a pissing match with the Big 10 and are blacking out the West coast markets. Complete crap. I spend $400 month with this BS company and am now looking to move ALL of my services elsewhere. read more