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    Xfinity Store by Comcast

    2.4 (128 reviews)
    Open 10:00 am - 7:00 pm
    Updated 2 months ago

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    Our WiFi went out 24 times in 6 months and each time it took 3 days to get it back even after they replaced the modem and they won't let us cancel predatory company predatory behavior don't use xfinity switched to atat

    WORST customer service. WORST INTERNET service. HORRIBLE company and has a monopoly on internet in my area. I'm trapped by this garbage dumpster. can never get a human on the phone. and if I do, they can't help. my service is constantly interrupted and I live in the middle of Salt Lake City! not the hills of Kentucky. if I had any other choice I would take it. do not make this over priced, under performing, zero care for their customers company your service provider for ANYTHING. I've called to cancel my service no less than ten times this year alone, but I can't because I literally have no other option. I hate it here. Finally got a person- and he just blew me off and disconnected without warning.

    Store halfway closed 5 minutes early

    It's superbowl Sunday, my connection has been 50/50 all weekend and after coming home Sunday afternoon my connection is completely gone. I call and am told I simply need to go into a store and quickly exchange my modem for a newer model. I get to the store at 4:55 and they close at 5(I know it's close to them closing, but I have been instructed the exchange will only take 1-2 minutes) and they are already closed! A corporation should not be closing 5 minutes early, so now I have no internet or cable until morning. As I sit in the parking lot writing this interview all of the employees are running out of the store dodging me.

    Vanessa C.

    I needed to drop off my equipment, which I was dreading!! I was not looking forward to the long wait and then the attempt at getting me to up my service...ugh! My experience was the complete opposite!!! The staff were warm and friendly. They were very knowledgeable and made sure that I understood all terms. I was in and out in about 5 minutes!!! I highly recommend this location should you have any cable needs!

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    9 years ago

    a disgusting ripoff company,been overcharging me for their horrible service,i will be suing them soon for dishonesty and ripoff charges.

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    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    If you're ever in the Buckhead area and you need some assistance, go to that store and ask for Janice Mitchell!

    Mentioned in 2 reviews

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    T-Mobile

    T-Mobile

    (10 reviews)

    Reynoldstown

    Did you know T-Mobile has Internet? They do, and it's somehow worse than your local provider, which…read moreI frankly hadn't thought possible. If you don't have a T-Mobile number, please be aware that the easy setup that they assure you that you can do on your own isn't available to you. Instead, you'll try the chatbot. Eventually, they'll let you talk to a real person. Then, that person will tell you that there is no way to set up your Internet and take advantage of the offered promotions on streaming services if you don't have a T-Mobile phone unless you call customer service. That's when I asked to cancel the thing I'd purchased about 20 minutes before. They can't cancel via the chat. I have to call in. I hate that, and part of why I'd opted for their Internet was because I wouldn't have to call customer service. But I do. Because I don't want the equipment being shipped to me. I talk to a rep who is very nice and assures me that he has solved my problem, and I'll have an email in the next few minutes confirming. When I hadn't gotten an email after 20 minutes, I try to check myself, and their system still shows it as ordered and pending shipping. I return to the chat and ask them to verify it was canceled, explaining that I don't have the email. They check. It doesn't show as canceled on their end, but they assure me that it's okay if it gets shipped out because I can just refuse delivery from UPS, and a refund will hit my account 10-15 days after it is returned to their warehouse. That doesn't work for me because UPS is going to dump and run, possibly not even at my door, so this doesn't work for me. That means I have to take time out of my day to drive it to a UPS store, for something that I tried to cancel 15 minutes after I ordered it, that I was assured was canceled. I tell her this and warn her that I'll be contacting my bank. She insists there is no other resolution, so I ask to speak to a supervisor, thanking her for her help and explaining that this is not reflective of her customer service but rather that I think a supervisor will be better able to assist me (we all know supervisors have more authority and can do things their staff can't). She refuses. I ask again. She refuses again. I explain to her that I'm not going to pay for anything that gets shipped to me since I have very clearly and repeatedly explained that I don't want it, and she tells me that she's sorry for my frustration, but there's nothing they can do unless I call again. Am I going to call again after leaving reviews where people can read about my epic journey and think twice before getting stuck dealing with T-Mobile? Yes. I'm hoping somewhere in hour two of this, I'll be able to get someone to actually cancel my order. Am I expecting them to actually help me? Not really. I suspect that they make this difficult on purpose in order to prevent people from leaving. They don't have to worry about providing good service for customer retention if they make it functionally impossible for you to cancel. ETA: I decided to try calling back later, since she had told me it was likely canceled and would show up in the system later. After being forced to wait on hold for another 30 minutes, I spent 30 minutes talking to a customer service rep who mostly left me on hold and then transferred me to Sales. Where they informed me they can't do anything because in the three hours since you've ordered, much of which I've spent on the phone. I requested a supervisor, and after repeatedly stating that is what I needed, I was told I was being transferred. That's when my call got disconnected, and now I'm on another 30 minute hold, trying to reach someone to get them to do something for me that they have assured me they already did.

    Came In to buy a iPhone 17 pro max because this was the closest place available. And when I tell…read moreyou me spending over 1300 dollars for a phone I got the rudest customer service. The manager who name is Shannan told me I needed to pay cash which I never been told that before. Did not want to help me go through the app to purchase the phone. Kept trying to sell me a iPad but didn't want to make sure I purchase a brand new iPhone. Ask for help and just got non nonchalant attitude very arrogant. Just all in all bad customer service for a paying customer.

    MHS Systems - One app. One system. One expert team. We design and install smart home technology that brings audio, video, lighting, security, and automati

    MHS Systems

    (1 review)

    MHS Systems installed my security system in my condominium shortly after I was burglarized in 2007…read more Too bad I didn't have them install one before that had happened! John's is very professional and his work is meticulous. I am extremely happy with the system they have put in place. He is available at any time and is extremely flexible to your schedule. At one point my alarm starting tripping, and I gave him to call to check it out. He came the next morning before I had to leave for work, fixed the problem in 15 minutes and was on his way. (I would like to state for the record that the problem was not something caused by MHS Systems. I had to get a knew door in place and the guys that installed the new door messed up my wiring for the door alarm). I would definitely work use them again if I move into a larger place.

    From the owner: MHS Systems specializes in custom home theaters, smart home automation, whole-home audio, motorized…read moreshades, lighting control, networking, security systems, surveillance cameras, and fire alarm systems throughout the Atlanta metro area. Since 1995, we've provided turnkey technology solutions for homeowners and businesses looking to enhance comfort, convenience, entertainment, and security. From immersive home theaters and distributed audio systems to smart lighting, automated shades, enterprise-grade Wi-Fi, alarm monitoring, and video surveillance, our team delivers professional design, installation, and ongoing support tailored to each client's needs.

    Xfinity Store by Comcast - isps - Updated June 2026

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