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    Xfinity Store by Comcast

    2.4 (130 reviews)
    Closed 12:00 pm - 5:00 PM
    Updated over 3 months ago

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    Our WiFi went out 24 times in 6 months and each time it took 3 days to get it back even after they replaced the modem and they won't let us cancel predatory company predatory behavior don't use xfinity switched to atat

    WORST customer service. WORST INTERNET service. HORRIBLE company and has a monopoly on internet in my area. I'm trapped by this garbage dumpster. can never get a human on the phone. and if I do, they can't help. my service is constantly interrupted and I live in the middle of Salt Lake City! not the hills of Kentucky. if I had any other choice I would take it. do not make this over priced, under performing, zero care for their customers company your service provider for ANYTHING. I've called to cancel my service no less than ten times this year alone, but I can't because I literally have no other option. I hate it here. Finally got a person- and he just blew me off and disconnected without warning.

    Store halfway closed 5 minutes early

    It's superbowl Sunday, my connection has been 50/50 all weekend and after coming home Sunday afternoon my connection is completely gone. I call and am told I simply need to go into a store and quickly exchange my modem for a newer model. I get to the store at 4:55 and they close at 5(I know it's close to them closing, but I have been instructed the exchange will only take 1-2 minutes) and they are already closed! A corporation should not be closing 5 minutes early, so now I have no internet or cable until morning. As I sit in the parking lot writing this interview all of the employees are running out of the store dodging me.

    Vanessa C.

    I needed to drop off my equipment, which I was dreading!! I was not looking forward to the long wait and then the attempt at getting me to up my service...ugh! My experience was the complete opposite!!! The staff were warm and friendly. They were very knowledgeable and made sure that I understood all terms. I was in and out in about 5 minutes!!! I highly recommend this location should you have any cable needs!

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    10 years ago

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    9 years ago

    a disgusting ripoff company,been overcharging me for their horrible service,i will be suing them soon for dishonesty and ripoff charges.

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    Ask the Community - Xfinity Store by Comcast

    Review Highlights - Xfinity Store by Comcast

    If you're ever in the Buckhead area and you need some assistance, go to that store and ask for Janice Mitchell!

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Lingo Communications - www.lingo.com

    Lingo Communications

    (57 reviews)

    Buckhead

    I've been a customer for about 20 years. I originally signed on with Excel Communications, and my…read moreaccount was absorbed by Impact Telecom when Excel went out of business. Not sure if Lingo purchased Impact, but my correspondence now comes from Lingo. On the plus side, I'm saving a pretty healthy amount every month compared to what I was paying AT&T for similar service. Here are a few of the annoyances I've experienced, both with Impact and Lingo over the last five years: 1. The modem box that they send has two phone jacks. I only needed one, but I thought it was great to have the second jack as a backup in case something went wrong with the first. Something did indeed go wrong with the first jack a few weeks after they sent the box. I moved the phone line to the second jack and asked Impact to replace the modem. The customer service rep refused to do so and told me to just keep using the second jack. Fortunately, that jack has continued to work properly since 2015, but if it ever fails, then I have no way to receive an incoming landline call. 2. When I was using AT&T as my landline carrier, I could do call forwarding to my cell phone. In practical terms, that meant that if I was unable to catch an incoming call in the first few rings, it would roll over to my cell phone and I could still take a live call. Impact / Lingo does not provide that feature. That's probably a minor issue for most customers, but I always wanted to be available to take calls from family members or business contacts right away. 3. The Impact / Lingo web interface allows me to add phone numbers to a Blocked Caller list. I've been updating my list weekly for the last five years, meaning there should be hundreds of numbers in that list. One day about a week ago, I started getting a barrage of calls from telemarketers and scammers, many of which have called me before. I checked the Lingo web interface, and all of my blocked numbers had disappeared. I asked customer service to restore those numbers, and someone wrote back telling me to check the lights on my modem. I explained that this had nothing to do with my modem and that the problem was that they lost my data. They said they didn't have a backup, so I asked them to simply send a spreadsheet containing my incoming calls for the last 24 months. They sent one month of calls and said older data wasn't available. I replied by sending them a spreadsheet containing older data that it took me about 2 minutes to pull off their website, and asked them to send the remaining data. At that point, they simply stopped responding.

    My business line was disconnected for non payment, our fault. The bill was emailed and overlooked…read moresomehow. We called 8-17-26 and paid the bill up to date $460.75. We were told it would take up to 72 hours to have it restored. 8-24-26, 7 days later and it's still not back on. Called this morning and were told to call back in 2 hours for an update. This company sucks! Do not use them.

    Xfinity Store by Comcast - isps - Updated September 2026

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