Heads up, it's the BUCKHEAD store. Expect attitude. This branch will find a way to talk down to you. When the shift leader, manager, (whatever) has the presence of mind to answer your questions and make sure she does it with a condescending tone, you know you should've signed up for Uverse. read more

Very poor service!!! As usual no one communicates with people about anything but their bill. I have been without cable and wifi for two weeks and one appointment for a technician was cancelled without my knowledge and the the other, he showed up late and left without installing my cable or wifi! Very upset as a consumer and wish I they didn't have a monopoly on Atlanta cable and internet so I could use someone else!!! read more

!!!!!!!!Everyone please reads!!!!!!!!!!!! Comcast has serious service problem. I hope I can give a negative 10 stars rating! If you don't have time to read: long story short, I didn't have internet connections for more than a month until I write the review here, so please to whoever reads this review, I don't recommend the service from the deep of my heart. It is my first time to give a negative review on yelp, but I think Comcast xinfinity really deserves it. I got the service in early August 2016 due to the cheaper fees and high speed comparing to AT&T. The service I had is $50(originally $80 /100mbps or even higher price, but they will give discount to reduce the final price to $50 dollar if you enrolled in auto pay.) I was every satisfied with the service until a month ago (Oct) that I suddenly lost the connection with my phone, laptop, iPad and everything. I spend 20 hrs in total to talk with their agents to trouble shoot, and nobody can solve my problem. They even scheduled technician to come to my apartment to fix my internet, but still doesn't work. The more crazy thing is that they charged me $50 for every visit. My point is that it is not my problem in the first place. I didn't break anything and didn't make any setting changes. Okay, even if you can get my thing right, I am willing to pay you the 50! But the result is that the tech did nothing. I call their customer solution team today asking for explanations, and I can here that the representative doesn't want to solve my problem at all，and they want to spend me another hour for troubleshooting that I have done 100000 times with other agents. Seriously???! ---- So I decide to cancel my service today, and I will never use anything provided by Comcast. I think att sucks but I don't know that Comcast is sucker. I mean the worst internet experience ever. It is a horrible experience and trust me that you don't want to spend 20 hrs to deal with it. read more

Why do I even bother reviewing Comcast? If you don't want to get dish, YOU DON'T HAVE A CHOICE. So everyone who comes to read Yelp reviews will learn that it is nearly universally despised, and will have to get it anyway. New to Atlanta? Need cable? Welcome to your doom. And enjoy my rant. Our previous tenant had a past due balance on his account, but it was actually for THIS month because you have to pay a month in advance. So apparently the guy didn't call Comcast in time to get his service cut off, and now he has to pay for service he can't use, which sucks. But I'm not going to pay for it - I don't want to adopt some random guy's cable plan. But because of the previous tenant's past due balance, Comcast refused to sign me up over the phone. They required me to come in to a "payment center" to prove that I wasn't the previous tenant with the balance due. Gr. FINE. So I print out the directions from Comcast's website. Of course, the place is 30 minutes away and is only open 9-5 Monday to Saturday, meaning I have to go Saturday. Unfortunately, the directions lead me to a busy street with an expansive strip mall on one side and an expansive regular mall on the other side. After driving around for awhile without finding it, I call Comcast. They don't have any clue where their own place is *or* any way to find it out. After putting me on hold, they come back and say it's in the Kroger shopping center with the Burger King, the one I'd been driving around for 20 minutes in circles. After one more round on hold, they give up and tell me I'm on my own. They also have NO WAY to get in touch with the actual store so I can get some real directions. "This is bullshit, I'm getting dish," quoth I. The girl's response? "Okay, bye." She knows I'm full of it. I need the Food Network. By this time, it's 4:40 pm and I'm starting to think I'm not going to find the place by 5, and will be out of luck. I pull up to a Blimpie and ask them where it is, and they are able to tell me concisely - it's in the mall, NOT the strip mall as Comcast had told me over the phone. I get there, and I try to sign up for cable, which by this point is something I don't even want to do but I can't stomach the idea of GIVING UP after all that hassle. The earliest installation date they have? July 30, almost 3 weeks away. That's for INSTALLATION, meaning getting MORE PEOPLE to CONTRIBUTE TO THEIR EVIL EMPIRE. You would think that they would be a LITTLE more eager to move this process along, right? No. Because they don't have to - they don't have any competition. I mentioned this to the mulleted 19-year-old I was dealing with, and he said: "yeah, Comcast is taking over the whole Atlanta area." Anyone want to start a cable company? read more

Usually a terrible terrible place with even more terrible customer service. But my most recent trip here was actually quite productive and very quick. I suggest speaking with Josh Hubbard if you genuinely want to get everything straightened out. I called, emailed and called again , but nothing worked until I showed up in person and got everything resolved in 10min. Can't speak for the company as a whole or even the entire staff of this location but hopefully somebody will find this helpful enough to check it out. read more

If I could rate this company negative 10 I would. OMG I am stroke level angry. I have been waiting since December 6, 2016 for service. 2 trips back to the store to exchange boxes 5 outright lies about when a tech would be coming out to hook up service 4 no show dates or mysteriously changed service dates 4 hours taken off work waiting for no show techs 8 hours on the phone 2 months without internet service -- PRICELESS If you have a choice, avoid them like the plague because they will make you pray for death. read more

Cherre was wonderful. She was helpful and knowledgeable. They will also text you if you are in line so you can walk around or hang out somewhere other than the store and not lose your place. I would have given 5 stars but because of the cost of wifi, phone and cable has become so expensive , it's hard to go all the way to 5 stars. In addition, despite the fact I installed my own equipment and updated our boxes, these folks were pushing for a 3 year contract !! What a joke! I guess they are concerned about Google fiber or having to earn your business. read more

Comcast treats their customers horribly. They have lied to us multiple times about coming to our home to set up cable/wifi. And, it takes over 1.5 hours just to get a representative initially on the phone! I can understand why so many are switching to AT&T. Comcast should be ashamed about how they treat people. read more

Went in early on a saturday morning to return my box. The wait wasn't long and was taken care of professionally. I appreciate when a company can make things less stressful and give great service with no hassle. read more

We have been waiting for more than 48 hours for our Xfinity move to be activated at the new address and even with a visit to the Buckhead office yesterday morning, still nothing. I've just been on the phone with service for the fourth time this evening, which means that I had to restart my modem 4 times, with no connection each time. The service tech appts promised varied with all 4 analysts on the phone from Tuesday to Thursday to a week from now. We have just chosen to cancel Comcast and go back to AT&T. read more

I usually don't get upset easily, but this time I really do, first the experience I had in the store, after waiting 15 minutes or so, Alexis Brown called my name and I told her my concerns, #1 was one of the chat agents online instructed me to pick up a HD box from the store, answer: they don't carry it in the store. #2 was I wanted to add my own modem in my account, action: I saw her looking at the modem, punched in the serial number and told me it's ready! She offered me to take the HDDVR home for temporary use while she made a request for shipping a HD box to me for free. I was relieved at the time. It took her 5 minutes total! End result: no remote for the HDDVR, the modem isn't working, no request for the HD box whatsoever! (I found out few days ago after I called to check on my order status) From the time I ordered the service from Xfinity until to make it work, I have called at least 5 times, chat online at least 6 times, gone to the store twice, and still waiting for my HD box to be shipped! read more

You think you have seen 2012? No! They have one on xfinity on demand that is TOTALLY DIFFERENT from the 2012 movie you saw! And BETTER!!! Xfinity on demand is FAR superior to any other cable provider out there! read more

The customer service at this store was excellent! They answered all of my questions with such ease, and made the process of setting up cable and internet a breeze! Danielle was especially helpful! She was so personable and kind. I highly recommend this location. read more

I rarely write reviews but I was really impressed with the level of service that I received at this location. I had ordered 2 Xfinity Mobile phones that were to be delivered to my home but we were unable to receive the deliveries during the day. I went back to the store to talk to my sales representative, Eric Smith, and he handled the entire situation quickly and professionally when 1-800-COMCAST as not able to assist me. I really appreciate your great work and thanks for the great experience. Keep up the good work. read more

Honestly cannot believe I'm giving this company 5 stars tried to get customer service on the phone and it was such a waste of time and a nightmare. Came today and worked with Collin Carroll and was treated great. read more

The manager could be more useful... He just sits there and looks at his staff have extra long lines... its all about team work!

Wish I could give a -10 rating. Went to switch out equipment on Friday and was given a TOTAL price of $65.00 for a basic and digital economy package bundled with WIFI. Was told to come in four days later when the old service was going to be discontinued. On Tuesday I was told that now it was going to cost $75.00 because the other promotion had expired. She FAILED to mention that the digital economy channels (60 of them) wouldn't be included either. Sales tried to raise the rate to $95.00. A 50% bate and switch increase. This company practices fraud, lies, and basically theft. I'm ripping out all of the equipment tomorrow and taking my business elsewhere. read more

Wow! Never in my life did I think I would give comcast five stars, but I just have to! Went in to return equipment. Had been dreading the stop all day based on previous experiences in other stores. Was greeted by a smiling, friendly employee who put my name in the queue and told me it would only take a few minutes. Not holding my breath, I took a seat. Literally two minutes later my name was called and I was helped by yet another friendly associate who took my equipment, gave me my receipt, and even checked on my other account as a favor. I am very happy to have a great in town location with friendly, knowledgeable associates! Maybe Comcast is actually trying to change their image, and if so, this Buckhead store will surely help that! read more

I have gone to several xfinity stores and this location is by far the best. The customer service reps have been great, the store is clean and neat, and even when it is busy they work hard to take care of everyone. I've watched them stay well past closing just to make sure everything is addressed. My representative, Shay was excellent and definitely went above and beyond to make sure my services were updated before the end of my contract. She was extremely pleasant and knowledgeable and double checked and triple checked my account just to make sure everything was handled correctly. Great experience! read more

Spending over four hours in a stone isn't good service. We were there at 4:30 pm and Ms. Williamson was our service person. After having issues with our X(sprint), the computer system wasn't working to download for our new phone. She was confused but, I said, my wife would come back tomorrow to complete. We left after six. Now I, Sandi called Ms Williamson at 11:00 am and said I was coming in at noon so I could get set up with the new phone. Check in, still waiting at 12:25. I understand she another customer but, you can acknowledge you since you spent two hour the day before. So, here she starts on the computer with questions for from our X service. Why didn't you tell us before I came back? Yes, it's done after hours there. She was the worst customer service person, oh she informed me that wasn't her title too. After everything was done, she just handed me my 800.00 phone without putting it into the box. Maybe her job sucks? People that pay this much for a phone, should feel high on their purchase. Not feel like you came in and bother them. Don't see Ms Happy face if you go there. read more

I went by today to exchange an old DVR. I was very impressed how quickly the line moved and even more impressed by the courtesy provided by their employees. Kudos to Cherre who provided excellent service! read more

It almost pains me to give Comcast Xfinity a good rating because they are such an AWFUL COMPANY, and I have such disdain for them, but my experience at their new store in Buckhead was AMAZING. You are greeted at the door, and asked to sign in electronically (based on your reason for the visit). You are then given a number, and you wait to be called. The list of patrons waiting to be seen is displayed on a monitor, and you see exactly how many people are waiting ahead of you. Once I got to a customer rep, they promptly took care of my issue, and got me out of the door. I spent about 20 mins waiting on a Saturday afternoon. All in all, a GREAT experience. read more

Addition to my previous review. The technician showed up yesterday, on time and completed the installation with no issues! I give Comcast 5 stars for their much improved customer service! read more

I read the reviews and was uncertain how my experience would be. But, I was quite surprised with a pleasant and responsive experience. I went to pick up my self-kit for new internet service. I got a token number and was waiting for few minutes before I got called upon. The lady who provided the service was very professional and gave all the needed information. Overall, a nice experience. I did see some people having issues and conversations were not that happy. But, again, I believe that it depends on the issue and situation. So, experiences may vary. read more

Considering there are about thirty people sitting on the floor waiting, they might want more than two staff members behind the counter!

Bought wifi internet for one month and it's terribly overpriced for the "service" provided. Tops 3 bars of connectivity. Be prepared for very slow connection when you can get it. So frustrating. read more

Lots of hidden charges they don't tell you about. . I have to call customer service almost every month for something or another.

Most inefficient system I've ever witnessed. Room full of waiting clients. 6 employees working on one account. Not that this is a hard job, but these employees aren't even qualified. read more

I was over cable and was determined not to get it ever again! As I was in Buckhead I rode past an Xfinity store and decided to just stop in and see what they had to offer however I had no intentions on getting service just because of nightmares I've had in the past. I was greeted by a friendly young lady by the name of Janice Mitchell who was very welcoming and I could tell she knew I was very hesitant. Janice was very patient and found out what I wanted as I expressed to her that I need internet and cable but I will settle for internet only because I can't afford cable. Janice gave me her undivided attention and listened to my wants and needs. She then went over several options with me for cable and internet that were surprisingly in my budget. Her personality was refreshing and she was very knowledgeable about all the packages and features that came with them. I ended up getting the Triple Play Digital Starter package which had everything I needed for myself and my daughter. I must admit that had it not been for Janice and her professionalism and warm friendly spirit I probably would've just gotten a brochure and left. I am extremely satisfied and would recommend anyone that needs services from Xfinity to go to the Buckhead store and ask for Janice! read more

Xfinity Store by Comcast - Internet Service Providers Near Me - Atlanta, Georgia

Why Going Back to Comcast was my Big Mistake 1. A number of years ago, I had Comcast for internet, cable television and email at my home. After becoming dissatisfied with Comcast, its service were discontinued and these services were provided by AT&T which I had for a number of years. 2. I moved out of my home during a home renovation completed in the summer of 2017. I had heard that Xfinity had improved the services that I was dissatisfied with previously, so I signed up for the following Xfinity services: X1 Bundled Services, Xfinity TV and Xfinity Voice (TN Package, INTERNET/Voice Equipment). My order was confirmed by an Xfinity My Account email dated July 7, 2017. The Xfinity Voice package telephone service was/is very important because I have an elevator in my home which requires telephone service (i.e., a dial tone) to continue to pass the state inspection in order to continue to be operated. The dial tone and service in the elevator was fine with AT&T. However, since I signed up with Xfinity (and cancelled the AT&T telephone service which worked in the elevator), no Xfinity technician has been able to connect the Xfinity telephone service. So, I have no telephone service which allows state inspection and approval for further use of the elevator. In addition, there is not Xfinity telephone service to the telephone wall jacks in the house. The Xfinity Tech appointment dates which were unsuccessful in connecting the Xfinity telephone were as follows: 3. (a) Friday, September 8th with Ron; 4. (b) Saturday, September 9, with Anthony; 5. (c) Tuesday, September 12th but I called to cancel due to hurricane caused power loss but when I called Comcast said it had no record of this appointment I had been given ; 6. (d) Thursday, 9/14 appointment was confirmed to me by two telephone calls and one text, but no tech ever showed up. When I called re the no show, customer service said they had no record of this appointment, but scheduled another appointment for tomorrow between 1-3 pm per Ticket Number 732063601; 7. (e) Friday, September 15th Tech Jeffrey Williams replaced Modem which was not working to restore the Wi-Fi. Mr. Williams was not able to connect the Xfinity telephone service to the elevator or the wall jacks. A second technician, Mario, was called to assist, but they were never able to connect the phone system. 8. (f) On September 30th and October 1st telephone calls were made to restore the television service, but the television service is still not working. Also, the Xfinity telephone service has never worked. So, as a result, I will discontinue Comcast/ Xfinity service for the last and final time if there is no satisfactory response to this review. Tom Abernathy 404-664-6943 read more

Comcast is the WORST COMPANY ON EARTH. They have the best service in terms of technology but the worst customer service. I have been without internet in my home for 3 weeks because Comcast made a mistake in cutting off my service and every time I call the 1800 number I get out on hold and eventually disconnected and then don't get a call back. Technicians have either not shown up in the promised time or show up without notice when I'm not home. Lastly, this store gave me an Internet modem registered to another account so when I got home it couldn't be activated because the rep didn't assign it to my account. Google fiber or another alternative can't come fast enough. I will be the person dropping Comcast. read more

The store attendant was nice but they just don't know what they are doing they gave me cable boxes with no account # and now I am stuck with equipment that I can't use!! read more

I always have a million questions before I make a purchase. I had contacted Comcast customer service b/c my 12 month promo period was ending. The rep spoke to kind of signed me up for something similar to what I had, but she couldn't really answer all of the questions I had in detail. One thing that I remembered was she said I could go into my local store... and something about my equipment. Well, some time passed and once i received my bill with my new charges, i decided to pack up my equipment and go into the Buckhead store. i went early in the day, so the wait really wasn't long at all. A lady by the name of Janice Mitchell offered to assist me. Her customer service skills were amazing. She was welcoming and answered every single question I had. She took her time, was very knowledgeable and informative! She was able to upgrade my equipment since i had some really outdated stuff. I was so satisfied with the level of customer service i received from her. It's b/c of Janice Mitchell that I'm still a Comcast customer. I walked in confused and dissatisfied, but walked out very happy! I was able to take my new X1 equipment home, plug it up and BAM! It's like a whole new world in my household. I didn't realize what an UPGRADE it truly was! It's amazing. I can control my tv by speaking into the remote, the remote lights up when I touch it, I can pause live tv... I mean, the whole setup is totally different from what I was previously using! If you're ever in the Buckhead area and you need some assistance, go to that store and ask for Janice Mitchell! You won't be disappointed.. read more

Comcast are liars! they tell you one thing and do another. They promise you deals that are untrue. I am 100% unsatisfied.

I've been on the site for 3 times already. Service is always fast and efficient. Didn't need to wait for long. Around 5 - 10 minutes, a staff will approach and greet you in a friendly manner. Well, I've only been in Atlanta, don't know how the other Comcast sites work. read more

Bring a book! I only went to exchange an HD box for a standard box. I got there only an hour after they opened on a Saturday, and I waited 1 hour and 20 minutes before my number was called. (Store on Peachtree by Lenox). After getting the box home, I couldn't connect. I called support and they couldn't figure it out and wanted to send a tech out. Seriously! It turned out the store gave me the wrong box! Waited for THAT?! Exchanged it via UPS (which I had been told I couldn't do with the other and hence the store visit). I will say that everyone was friendly, even with a store full of people tired of waiting like me. But for the wait and for the incorrect resolution to my issue which caused more headache and effort, one star. read more

I was treated very sloppily, confusingly, unprofessionally and dismissively and left upset only to go home and receive $96 more in inexplicable fees. read more

Very busy location when I visited about a year ago to return a modem. Took me almost an hour just to wait my turn for something so simple. But what can you do I suppose when I came during rush time. Otherwise their service has been nothing short of excellence for me. They have promotions that come out every blue moon but you don't know about it unless you call them and the representative admitted that to me which I admired honesty. I was looking at downgrading to save some bucks. Then I was told I could keep the same internet speed I currently have plus HBO and 10 channels for $6 cheaper than what I'm currently paying with extras Considering I was about to get HBO on the side myself? Yes please! I gained and I saved. I took a star off simply because of the fact I have been going for nearly a year now on their standard price not knowing I could find a cheaper better bundle to contract into till I decided I was probably overpaying for what I was getting and can live on less. read more

Extremely impressed - I went in to discuss moving and changing my service contract, and I was helped immediately. Korda helped me and listened to exactly what I wanted and helped me get the best deal. This was exponentially better than dealing with somebody over the phone, and was some of the best customer service I've received in a store in months! read more

If you live in Brookhaven Ga do not go with Comcast. They can not deliver service like you pay for. Multiple techs come out and can never fix the problem. Go to My Neighborhood and see the posts for Brookhaven and Comcast. There are a bunch of us having the same issues and Comcast does not seem to care to fix it but they still take your money. Also you get a tech to come out and they don't show and their customer service on the phone is pathetic. read more