No Customer service at all. Send in a request for help, its been over a week and no response. Phone…read morecalls get you nowhere. One rep tells you one thing another something different. Always someone will be with you soon, but no one responds. Emails at lest have it in writing. They are fast to set you up, and bill you. But after your in, no help at all.

As a subcontractor - do not work for this company. We can't get paid…read more D&S Electric did some panic work for them at our local Winners back in December and haven't been able to get paid. Always the same run around. Contractor beware. They don't pay their subs on time and very ignorant on the tele. They need panic work done and expect you to drop and go. But they dont pay.

Great experience! Will use again. They were quick to respond and able to fit me in that day.read more

From the owner: TechToucan Solutions is proud to provide top-quality IT services for home and business clients. Our…read moreservices include software setup, computer repair, data recovery, TV setup, internet troubleshoots, Apple and Android phone repair, and much more. We do it all! In addition we also provide complimentary IT consultation services, as we believe in delivering value to our clients and ensuring they receive the best possible return on their investment.

Grasshopper was set me up quickly and efficiently. You can choose what number you use so if you are…read moredoing B2B or B2C sales in a specific region but work remotely you can pick local numbers for your business. The best part of the business was Nora at the customer service department. Nora answered all my questions, was very professional, and pleasant.

I tried using Grasshopper for my business. I do NOT. recommend it. The whole experience was very…read morefrustrating especially for a small business owner. I called technical support several times but they were slow to help. When my number finally ported from another carrier I could see the calls coming in but I could not answer them. I paid for an ad and felt because of the grasshopper phone service I wasted 1000$. Also it would never let me sign up for text messaging which my clients like to use. It took a while to port my number back to it's original carrier. I called to cancel and complain. They would not even give me a partial refund. Total waste of time and money!!!!

The Boylston Street store has such a wealth of wonderful employees -all eager to help. My…read moresituation was complicated with 4 phone lines and a watch to switch. Starting with Vivian, the store manager and then Leisha- they walked me step by step (and I'm old) through the process. I have been in several times since with various new phone issues and they were very knowledgeable and patient with my lack of technological know how. I highly recommend them and the T-Mobile service I signed up for-

Salesperson was completely unhelpful when trying to upgrade my phone. Told me I needed to get a…read moreminor crack in the glass fixed before I could turn it in and gave me no further info. Went to T-Mobile on Boylston and they set up an appointment for me at Apple to get the phone fixed, gave me the upgrade while my phone was being fixed, and took care of everything free of charge with an $1100 Trae in value. Go to that T-Mobile. This one is useless.

We have worked with Dean for many years. He is a great wealth of knowledge, works efficiently, and…read moreis always able to help out. We have an older Merlin system which he had installed and then moved when we did. He is always available and a pleasure to work with.

After having a 3 week nightmare switching from one phone/internet carrier to another, I reluctantly…read morestated thinking we may have to purchase another phone system. The new phone carrier said "all good" from their end; the phone guy they sent our for the install said everything "should be working fine"; heck, we even had some big telecom company technician here for 2 hours saying something in the system must be burnt out and their solution was to sell us a $5,000 new phone system! Yikes! This morning I stumbled onto Gallo Telecom's website. I spoke with Dean and in less than 5 minutes I knew this guy could figure it out. I got him some information he needed; he tested our phone lines remotely and after about 15 minutes for reasons known to only Dean and God, he figured out the new phone carrier programmed our lines incorrectly!!!! I called the carrier; told them exactly what Dean told me to say; and like magic, the system is working perfectly! Absolutely and without the slightest hesitation, Dean is my hero. If needed, I would call him again in less than a minute and suggest to anyone else who needs a Guru in the Telecom World to do the same. He made it simple, effortless and as uncomplicated as it could possibly be for the lay person. My hat is off to you Dean and everyone else at Gallo Telecom. Jessie Cuddy, Realtor Broker/Owner Boston Bayside Properties Boston, MA

My install technician was Ivo. He was a very happy soul who came in and got to work immediately. He…read moreexplained what had to be done and had the installation completed within 1.5 hours. We went through the router settings, altered the password to my satisfaction and connected a couple devices to ensure the WIFI was functioning correctly. The premises were left neat; I am very satisfied with Ivo's work. Dan Mackey Framingham

My response back to Astound:…read more I made over 7 attempts to have by quote fixed to no avail. Astound kept increasing the price from $177 to $208. So happy I am not a customer. I saw their true colors on how they didn't care and they didn't want to fix the issue. Also, ASTOUND kept saying they don't have this information on the quote. I sent their own email to them 3 times with no resolution. I believe all the bad reviews on this and other websites. ASTOUND is merging with another company if you haven't heard. ASTOUND has 3 emails from me so they have the documentation. I asked to speak to a manager and they said 24 to 48 hours wait. I have notified the Better Business Bureau as well as the Secretary of State Office in Massachusetts with complaints about their deceptive sales practices and fraud. This is the response I received from Astound. Hi, Ann! Thank you for taking the time to share your experience with Astound. We strive to provide transparent and accurate information to all our customers at all times. We take your feedback seriously and are committed to addressing these issues internally to prevent similar situations in the future. If you have any further details or documentation you'd like to share, please feel free to send us a private message. I'm sure we can get you set up with a package that is the right fit. Thank you again for reaching out, and for your interest in Astound. -Jackie Review of ASTOUND Astound engages in deceptive advertising. I was quoted one price and called to get it corrected and they didn't honor the price. I was quoted a price of $177 and when I called customer service they said price was $208. in addition, they didn't believe me as the customer even though I have a receipt of the amount. Customer Service said we see $0 dollars in our system since you haven't received your bill. How can Astound expect people to accept a service without a quote. I was quoted 4 free cable boxes and remotes and that wasn't honored. Overall, the worst experience ever and happy I am not going to be a customer. Clearly, they don't care about the customer and don't know how to provide sales quotes. Don't believe their sales since they will charge you a separate price. Be aware, you are not locked in for 5 years on the price. That is only internet, so be prepared for large increases. DONT TRUST ASTOUND SALES OR CUSTOMER SERVICE. THEY LIE ABOUT PRICING AND SERVICES.