I had been an Xfinity customer for several years. After I moved, the screwing up started. They charged me a bunch of fees for moving from one address to another. I had a home phone landline bundled to my internet service. They took my promotion away, raised the rate for landline connection, and screwing continued. I am qualified for their Internet Essential rate, they refused to do the Internet Essential connection, coming up with one idiotic excuse after another. They said only option is Prepaid internet services. I said O.K. then they gave me a defective modem, spent 340 minutes of cell phone time with some of the most incompetent technician I have ever encountered, and not one single one of them admitted my prepaid modem was defective(bad password error message), refused a merchandise return authorization, never connected to internet with their modem again, and forced me to file a dispute with my bank to pull the funds from their account. I have screen shot when their customer service hung up on me in middle of chat session. I have enough documents to file an official complaint against Comcast with FTC. Good riddance and good bye Xfinity into infinity. read more

Xfinity Store by Comcast - Disconnected Chat session - Internet Service Providers Near Me - Chicago, Illinois

I am 100 percent done with Comcast/Xfinity. I recently moved and Comcast offered the cheapest deal, which I am always after. I called to set up but they said the location was blocked because previous tenant had an outstanding bill, so I had to go into a store to prove that I wasn't the old person. So after driving down there, waiting for an available associate and providing the proof, which took well over an hour and half, I was told I had to wait at least three days for the block to be removed. Since I rely on the Internet for work and school, this already bugged me, but I let it slide. The time passed and I called in to get the service set up. Halfway through the call I was disconnected for no apparent reason. I waited hopefully for a call back so I wouldn't have to start over. Nothing. The next day I went back into this location and explained the situation to the associate. I was told the deal that I had tried to sign up for previously had expired. They did nothing to work with me and were incredibly rude, blaming me for the hassle. I immediately walked out, drove to AT&T and signed up for service with them in a jif. I'll gladly pay a few extra dollars for quality customer service. FYI I tried to utilize a smaller ISP, but nothing was available yet in my neighborhood that suited my needs and budget. But I am glad Comcast/Xfinity is starting to see more competition. They'll either have to change their poor customer service habits or watch their numbers fall. read more

By far the absolute worst new phone purchasing experience of my life. Not just about this completely awful location (staff), but even having to interface with Xfinity Mobile Helpdesk on an issue that NEVER should have happened. The people working at this store are unprofessional and woefully uneducated about their own products. The Xfinity Mobile "helpdesk" passed me off to FOUR different people just to get my voicemail activated. Hours and hours spent in the store and on the phone. Seems like every single Xfinity employee is completely clueless. If every new customer experienced what I did, I have no idea how this company stays in business. Totally worth it to break my contract and go back to t-mobile, not joking. read more

What a joke. I tired returning my equipment to this location but not a single employee offered help. They were all busy texting and having social conversations with each other and refused to service the clients in the store. they kept refusing to give us a receipt for the equipment. We took our stuff else where to UPS and we were in and out in 3 minutes. I have never been more embarrassed and taken advantage of in a store before. We asked for the manager on duty or a number to call to complain and they refused to allow this. AT&T is better, more reliable and a cheaper option for all internet and services. Ill spend the rest of my life trying to take down this corporation one store at a time. read more

DO NOT GET XFINITY INTERNET OR ANY OTHER SERVICES. I paid for service and my internet NEVER WORKED, NOT ONCE. I had to pay for a service call and STILL IT NEVER WORKED. I had numerous technical calls and IM's and STILL IT NEVER WORKED. Therefore, I returned my modem and was told that I had to pay an early termination fee. I didn't pay it. Then they sent me a bill for $200.00 to pay for my monthly services and termination fee!!! I've spent over 30 hours and 20 calls on the phone with these people (being on hold, then being transferred and hung up on). The left hand doesn't know what the right hand is doing. ****Then finally, sometimes, I get to talk to someone who acts like they can help, and they tell me that they will credit my account $100 and put in a supervisor ticket for the other $100. AND THEN I GET ANOTHER BILL FOR $200. They are the worst! RUN FOR YOUR LIFE. Last week I ordered internet from a different provider. They sent me the modem, I plugged it in and WOW, it WORKS. XFINITY-COMCAST SUCKS! I WANT TO BE CREDITED FOR THE SERVICE I NEVER HAD!!!!!!!! read more

Four different people at the Xfinity/Comcast store at 3128 Ashland in Chicago, IL 60657 completely light in my face I was recording them as a person from Apple was listening in on the phone call they said oh you're not locked and does oh yeah you are I literally watch from behind the sales representative change my number and start my plan all over again on believable I hope they take care of it today read more

It's the worst their parking lot says Xfinity parking but it's really NOT!! I got the boot had to pay $170. it would be very nice and courteous if they would inform you "you didn't park in the lot next-door did you?" I was in for five minutes and got the boot. It's says Xfinity parking and Names ITS LOCATION. After the boot that I paid for I walked up to the store and they have a little paper that says parking down on the side. read more

In the past going to Comcast had the same anxiety as going to the DMV. You bring a book, maybe a snack and pack a whole lot of patience bc you're unsure what type of attitude you may get. Hold the phone, this is not your typical Comcast with what looks like bullet proof glass and lack of customer service. I came in on Sat Morning to exchange my DVR. This new Ashland store was beyond what I expected! All and I mean all the staff, even the Lebron James fan, was so friendly, efficient and provided great service. I was in and out in less than 30 min. I even put extra time on my meter thinking it would take forever like the old Jefferson Park location. To the only woman there that helped me-Thank you for your great customer service and Go Golden State! read more

This place is horrible for the simple fact that you can't call the store and talk to a live person

The staff is great and am excited to say a boat load of money over Verizon. However I'll have to wait a few months to break even despite the first clerk I saw trying to help me by telling me to not park in the lot next to them. I admit didn't read the sign closely enough but when you see a large xfinity parking sign next to their store sign one assumes they're in the right place. Sadly the lot is not theirs and but a honeypot for Innovative Parking Solutions. Innovative it is since they know how to pray on people using deceptive tactics and not living up to the spirit of the laws of Chicago. Go to the North Ave location or just go online cuz it'll cost you to go here more than you'd like. read more

Troubleshooting internet is no fun. Heck, anything relating to internet is no fun. But I came here, and they completely turned my experience around. A prior phone set-up experience made me want to swear off internet altogether. I cancelled my account after more than ten different phone calls trying to fix things. I tried competitors and realized pricing was even worse. Then I came here. Setting up my new account took 15 minutes rather than an hour. It was simple and straight-forward -- no trying to up-sell or trick me. And honestly, it was overall a breath of fresh air compared to my harrowing phone call customer service experiences. Whenever I next have a problem with my xfinity service (and that's a when, not if) I will definitely come back here rather than deal with someone over the phone. read more

terrible customer service. the store allegedly closes at 7 and located in the middle of rush hour traffic area but if a customer walks in after 6:40 as if most people don't work a 9-5, the entire staff has an attitude and pretends their system stopped working and they don't know why read more

Lucky for Xfinity Yelp doesn't offer 0 stars. I spent an hour in the store just to get internet. Of coarse the deal at the cash register wasn't what was promised by the rep. But, they wore me down and i ran out of time to start over. Xfinity scheduled my appointment and didn't show. After taking off work for a day, I went to cancel and they apologized and offered to waive install fees. Im a sucker and agreed to give them a sexond chance. They stood me up a second time. Meanwhile, i confirmed online, text and phone calls to make sure Xfinity would arrive as scheduled. I feel like Charlie Brown and Xfinity is Lucy. I wonder how long it will take Xfinity to change their name again. read more

Customer service is very bad. I ordered Xfinity service for my elderly parents and could not set on my own needed data to the router, I called 3 times on Friday and this Monday Jan 31, 2022 for assistance but nothing was done and appointment was scheduled for Tue 2/1 3PM. It is 6PM and nobody came or called. That is how their customer service works. read more

So, I just left this store, I was told by a representative on the phone that if I wanted faster service (just moved into my apartment) to go to the store. I emailed the customer service rep my info to still continue processing it. He suggested to still go to the store anyway. So I decided to take a trip to this location. I explained my situation and the gentleman at the door was pretty rude and not very helpful. Look, I work with the public everyday, it can be stressful and I get it, But don't be a jerk man, if you're having a bad day then go home. I've had Comcast before, All I want is internet service. read more

I was actually pleasantly surprised by my experience here today. Granted, all I was there for was to return a router Comcast sent me even though I told them I had my own when setting up my internet. But the gentleman that helped me was very friendly and polite. I was initially told I would have to wait a few minutes to be helped but before I could even make it over to their seating area he came right up to help me. I was in and out in less than 5 minutes. Glad to know I have a friendly and helpful Comcast store near by for my inevitable troubles that comes with a Comcast subscription. read more

Patricia helped me. She was smacking her gum like a schoolgirl. Very unprofessional. Ghetto fabulous. Very pushy. I only wanted prices for internet. Knew exactly what speed i needed.but was required to give my id email phone number how many devices i used what kinda shows i watched social security number and do a credit check. All to find out they are less than one dollar cheaper than at&t. I also had to hear her sales pitch on cable tv even after i told her i have a jailbroken firestick and stream cable live now for free. She proceeded to tell me how that wouldnt work forever even after i told her my friend updates it everytime its zapped and have had it for years. I tried to call this store to see if i left something there and it was impossible. They say there is no direct line i had to go to the store. Really? A communications provider? Doubt it. read more

This company knows they can get away with treating people like crab because of a monopoly they have. Customer service both in the 2 Chicagoland stores on the north side of the city is non existant, let alone with dealing work the idoits on the phone. They don't follow thru and ALWAYS miss information and you have to continually call them. I have had tech show up to fix a problem, saw my cat, said he was going to check the cable box on the building but in reality left and did not fix ANYTHING. I've had a supervisor hang up on me and have been dealing with issues for 3 months. Had to switch to Direct TV just to get my TV going again after 3 weeks of nothing thanks to Comcast. read more

Would think that if one calls first thing on a Thursday that getting cable internet set up within a couple of days would be reasonable. Turns out it's a one week minimum ! We're not even moving at the end of the month. Feeling disappointed in the lag time for one of the largest providers in the area. Waiting to hear back from RCN and will happily switch if they have a more reasonable timeline. read more

This location has the most incompetent employees. I had to visit the store to replace my DVR, twice. Both times they gave me one that didn't work, then didn't understand why I wasn't happy with their service. When I asked them if they offered any other DVRs the guy looked at me with a confused look on his face, and shook his head yes and no at the same time. I asked again because I was unsure of his answer, and he said no but gave me a strange look like that shouldn't even be questioned. This was the second employee at this location I encountered with such cluelessness. read more

I come here rather than call customer service. I like this location. Today we worked with Mary Curtis. She really knows her industry. Such a friendly person. She pretty much made our day. Good customer service is the key to any management. Nice done Comcast. Leaving very satisfied. read more

I had a horrible experience in this store. Workers had no intention to help out with your issue. Then supervisor stepped in, she was no help either. Then all I had to do was to ask that rude workers name and report it, Daralyn. Besides the bad experience in this store, their call lines are even more horrific! Comcast is the worst when it comes to customer service! read more

I had a great experience at this store today. I was greeted by Shellondra (I may be misspelling her name) and she was super friendly and very accommodating. There was a slight wait to be assisted, but not too long, which is expected. I was then helped by Henry who was also awesome! He helped me bundle my internet and mobile account together and I'm saving so much on my monthly payments. He was really sociable and really helped me through all of my questions and concerns. Overall, great staff at this location and excellent customer service. Henry and Shellondra are awesome! I highly recommend coming to this store if you're looking to switch cell phone carriers or if you're switching your wifi/cable company. read more

Worst establishment ever. I pulled into the lot thinking this was the xfinity parking lot. My mistake. It looked like there was an undercover police arrest going on. There was a huge dude in a bullet proof vest and another officer in the lot. I was obviously curious about what was going on. I got out of my car very distracted. I pulled out my xfinity boxes and the "cops" looked at me in the eyes multiple times. They were ten feet away from me. I nodded my head in acknowledgement. They nodded at me. I dropped off my equipment and was back in 5 minutes. When i returned to my car The big dude came at me very aggressively and told me my car was booted. $170. He said "can't you read" and pointed at some signs which i hadn't seen when I thought there was a undercover sting going on. $170 dollars. I went into the bank and the front desk lady started to smirk and smile and the security officer approached me when he heard what I was talking about. This obviously happens all the time. And they think it's a joke. Glad to pay their mortgage. I will never use this bank and I will bad mouth them forever. Predatory practices. The worst. Thanks for ruining my week. You are the Worst!!!!! Oh and btw. The bank claims they are not in on the scam. They claim it's the land owner. Well a bank could easily claim to the land owner that their parking scam practices are creating a hostile environment and bad reputation for them. Oh well. Predatory practices all around. And don't worry. I'm not finished making calls. And Xfinity I hold you responsible as well. There are 8 employees inside with a greeter at the door. Again my mistake for not seeing the signs. But the lot adjacent is involved with predatory parking scams. Your management should take care of this. You look terrible. I'll be going with ATT. read more

Horrible experience. Went to return my box. Should've taken 2 seconds. Was with newborn and mom. I sent the newborn and mom back to sit in car on a stormy day and literally 2 minutes afterwards, someone from central bank had booted my car. Unbelievable. Get access to this lot or close it down. Your customers are paying. I chose this locale to go to central bank. I should have gone their first. 170 dollars later, glad I dropped xfinity. read more

The staff at the valparaiso store were very friendly and helpful walked me through the whole setup process great staff. RICHARD CLARK MICHIGAN CITY read more

If I could give negative stars I would. This is the WORST internet company I have ever used in my entire life. Nearly impossible to try and get a human being on the phone. My roommates and I have had multiple internet issues since we moved in in September and have yet to have them fixed. Spent hundreds of dollars trying to buy pods to help with our signal and these do not work and NEVER connect. Not to mention, we were promised two free months of internet because of our horrible experience and were STILL charged for both months. No one will refund us. Our bill keeps going up each month and no one who works there seems to know why. I've lost hundreds of dollars to this horrific company and have had ZERO internet for 3 months. The list of bullshit goes on and on. DO. NOT. USE. THEM. I will be changing companies. Disgusting read more

After 35 painful minutes on the phone with xfinity customer service, I was told I should swap out my Modem. Luckily, there was a xfinity story only 15 min away. Thanks to traffic, it took too long and I showed up at the xfinity store at 7:01. There were customers inside being helped but doors were locked. The other 2 employees first ignored me and then they waved me off. A modem swap takes a couple of minutes. They could have decided to take the 3 minutes to do the swap in the interest of good customer service which would have easily earned them a 5 star review. Instead, they chose the option to not offer exceptional customer service. Shiny new store, same old xfinity (comcast) customer service. read more

The parking lot that is facing the big Xfinity sign is apparently not their parking lot, and instead they deceptively have their real parking lot a block away, which dupes countless unfortunate customers into paying an $170 fine for having the audacity to park in the lot facing their sign. read more

This is a review on Xfinity-Comcast as a whole, not of this specific location. I had Comcast for 6+ years in three different apartments before I got fed up and cancelled, switching to RCN. Every year, my bill jumped up by $20 or more. And every year, I called and had to resign a contract. In 2019, I asked to go month to month at the rate that I have been paying for 5 years and was told I can't. I reluctantly signed another year contract. When my bill shot up by $20 in 2020, I called again and spoke with their customer support and told them I wanted to go month to month at the rate I've been paying because I'm sick of having to add packages of things I don't want just to get internet. Over these past 6 years, I've been sent and had to return no less than 4 cable boxes because of their useless packages, forcing us to sign up for cable when we didn't want it, then returning the cable box when that promo is no longer available the next year, then getting a new cable box a year after that when the bundle I was forced into was discontinued and now they have a new bundle that includes cable so we have to accept responsibility for another cable box to keep track of for the next year because certainly the next time we call, the package we're locked into isnt going to be available so we'll need to return the cable box when we are forced into a different bundle we don't want. The last time, I didnt even hook the cable box up. I just kept it in a box in our closet in order to get a cheaper rate on internet. The agent was friendly, told me it wouldn't be a problem, that I can piecemeal internet at a specific speed for the price I've been paying and I wouldn't have to sign another contract. Perfect. That's all I want. Fast forward to last month, my bill jumped another $20, I called to check on the reasoning and I was told my promotional period had ended and needed to sign another contract. Confused, I told them that that couldn't be true because I never signed a contract to begin with. They informed me that if I had checked my bill, it states that I was locked into a contract the entire time. We went back and forth for thirty minutes (this was the fourth agent I had spoke to. Total time spent talking with Comcast is close to 2 hours) but given the ultimatum of working with me on making good on what their agent told me last year in allowing me to pay them money for internet access without a contract or having me leave Comcast after 6 years for their competitor, they chose the latter. RCN arrived while I was still on the phone with Comcast to install the new modem. I'm officially switched over and barring a Pompeii-esque tragedy, I'll never return to Comcast. There is a reason that the company is reviled by everyone with a pulse. read more

Jason is by far the best rep I've dealt with. I have had multiple issues on phone upgrades, but Jason solved it asap! He was cool, personable, knowledge and swift! read more

Sold me a phone and had to excahnge it - said my account had been credited.. NOTHING

Matthew was super helpful and friendly. The only reason I'm not giving them more stars is because the equipment still doesn't work...

This service is ridicilous! I pay 65$ and rent their modem but, I got disconnected 20 times just in 2 month. And its every time when i play videogame (online games) wish they will fix it! read more

This company should be ashamed of how much they charge for the horrible services they provide. I went to pick up my internet kit, and they didn't even provide me with products I needed to set up the internet myself. So of course they needed to send a tech to "fix it", for an additional $70. What a joke and a scam. read more

If I could put -5 stars I would! Ridiculously long wait to return the equipment, no location in downtown or near north, 20 people waiting, no free WiFi, Only 4 people working read more

Great customer service/friendly agents, in and out in 15 minutes, and closer to home (don't have to drive all the way to the North Ave location)! read more

If you need great customer service please ask for STAN! I had some trouble getting an outstanding bill paid after I closed my account. Had to go back and forth over the phone with the bill being the incorrect amount. Walked in here, Stan was so kind and knowledgeable. Walked out less than 4 minutes later with my problem 100% solved. Thank you again Stan! read more

Well I have to admit that this was, by far, the easiest interaction with Comcast to date. I literally walked-in and within minutes I had my equipment on hand and out the door in less than 10 minutes. Gotta give credit when credit is due! read more

Great customer service, the staff are really helpful! However I can't come back to this store. I had my car booted today in the lot and I was so upset. It's right before Christmas and that lot is incredibly confusing!! It looks like central savings parking on the right and Xfinity on the left but there is no parking for Xfinity customers. It was so frustrating and Xfinity needs to put up better signs or lease some spots for their customers. I was so enraged I'm still thinking about canceling my internet and tv service with them. It is really the fault of Central Savings who hired a private company to boot cars in that lot but Xfinity needs to be proactive because it affects their customers!! read more