I have been without Internet at home for 6 days and running. They have not updated their outage…read moremessage since the first day. To paraphrase the message, "your Internet is out and we are not doing anything about it. Meanwhile, the family is running up huge data overages from our hotspots. Further, there seems to be no way to access anyone who could say what is really going on. Arghhh.

Ther service is slow even though its fiber. The download speed is still a little over a Gig. My…read moremodem went out and to have a tech come out they would charge me $150 to fix something I didn't break. Go with another big company that doesn't charge for service visits. How ridiculous. A major corporation like this shouldn't charge for repairs.

Dwayne was attentive, professional, and guided me through the process of purchasing a new phone…read morequickly! Note: There was an immense amount of smoke filtering over from the Rreal Tacos restaurant. Definitely unsafe and needs to be addressed especially for a safer work environment.

Let's talk about how long it's been since I went into a shop. I don't honk I've ever had to go. But…read morethis time we did. Box not working or something. Who knows. When I tell you I was dreading it. Haha. And I was so wrong. It's a great atmosphere. And everyone is so helpful. I got a discount on phone cases. They reviewed my bill and showed me how to lower it. Got the box I came in for. We felt valued as a customer. Stayed longer than expected. I even learned how to use the Xfinity app. Honestly I just want things to work the way they are suppose to. But it was great learning all my options and perks as a customer. We may very well just stop in to say hi.

A plus contractor, on time, fair and quality of work was excellent. Absolutely recommend this…read morecompany.

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Kirk and his team are simply amazing! We've been using Kirk for years and always recommend him…read morewhenever someone needs TV, or Sound equipment installed. Recently, we needed (well, wanted) a new sound system. Not only did Kirk deliver exactly what we needed (well, wanted) in a very timely manner, he also did it at a very resonable price.

We called one day and Kirk showed up the next day for the work. It was A LOT of work. Three large…read moreflatscreens; two wall mounted. Kirk did a fantastic job! I would highly recommend his company to anyone.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Did a great job! Even cleaned up afterwards. Will definitely be using their services againread more

Product is so-so. Channel guide works intermittently. In-store service is good. Customer site…read moreservice is abhorrent. Their technician was the only contractor to enter our new home without either removing or covering their shoes - in January, with slushy, muddy approaches. He also left all his wire trimming detritus on the floor, wherever it landed. Here's what our yard looks like more than 18 months after installation. I guess the customer is supposed to bury their excess cable? They have no plans to return. Our entire development looks like this.

I know Charter's reputation. We deal with them in SC as well and have had some issues, but they are…read morealways eventually resolved. My parents had only had Charter for a short time before my dad passed away. When my mom and I went to the local office to change service into her name, Terri helped us quickly and treated us with such kindness and respect. The same day, after business hours, my mom's phone service curiously went out. After speaking with two different "customer service representatives" at the national call line, nothing was resolved and it was recommended that we exchange our modem at the local office. A service call was also made for THREE DAYS LATER. As I was leaving for SC the following day, this was not an option. I wasn't going to leave my recently widowed mother without phone service. So, the following morning I showed up at the local office with modem in hand, and luckily had Terri helping me once again. I was first told that the call center was wrong, and I could not exchange a telephone modem. This has to be done by a technician. She immediately put the wheels in motion to have my mother's phone service repaired that day and assured me a technician would be at the house between 1-3:00. At 2:55, a friendly technician showed up and within 10 minutes, service was restored. As it turns out, the problem was an error made by a previous technician and it was just a fluke that the service went out when it did. It was also something the national CSRs should have been able to help us with over the phone but they were/are obviously inadequately trained, which is distressing. So, the five stars are not so much for Charter as a whole but to the local office in Stockbridge. We are thankful the issue occurred while we were in town so we could help my mom with the resolution. We also thank Terri and recommend a raise for this very kind and compassionate employee who knows how to get the job done.

I sent an email to a contact within ATT Office of the President. I had come into contact with this…read moreoffice from a previous filing with the FCC, Alabama Attorney General, FTC and BBB regarding an issue with an international billing error their customer service refused to address back in January. Today I had a conversation with the person who handles these issues on the Direct TV side. She took the time to review my complaint, listen and gather the facts. Once she understood the sequence of events, she agreed to send a kit to return and ensure there is no reverse billing. She also stated that the notes on my account had a lot of missing information about the sequence of events I outlined below. I found that interesting. As I stated before, this behavior by the Atlanta office that handles customer service has a systemic issue that needs to be addressed. It was easy for me to recap the sequence of events. I jotted notes down on paper and kept them on file. Why can't they at least type them into their CRM system? I encouraged her to go to Yelp and look at the reviews for Direct TV in the Atlanta office. While she noted that complaints often represent a small percentage of the overall customer count, I challenged her to at least review them to understand the "defects" in their processes. Direct TV could actually make significant improvements by listening to customers complaints on Yelp. The only reason I got through to her office is because back in January I filed four complaints. FCC, Alabama Attorney General, FTC and BBB on an unrelated issue with ATT International billing. Had it not been for those filings, no one at ATT would have ever contacted me. Because someone from the Office of the President did, I now had someone to contact this time around. Bottom line is, consumers shouldn't have to file with all these governing agencies to get traction on their complaints. Direct TV and ATT must have an escalation protocol. If you are having a struggle with your Direct TV account and you believe your case has merit, private message me and I will share with you these contacts. The lady I spoke with today handled this issue professionally. What one would expect from their front-line Customer Service Representatives. I give her five (5) stars! I'll move the overall score up to two (2) stars simply because of her. However, one shouldn't have to go to these extremes to get to the right person. I'll update this post once this is resolved.

Unfortunately I can't give a "zero" recommendation. As a twenty year Directv customer, I've been…read morethrough the disaster that was AT&T. However, the Directv spinoff has hit a new low. For the third time this year, a system malfunction has resulted in signal loss and inability to default to internet. It takes multiple calls to an overseas call center to get a tech appointment. (Sorry Directv, I've done the self help process so many times I can teach your customer service a few tricks). The Mastec contractor showed up an hour late without calling. It was raining so they couldn't use the ladder. I had to call overseas again to reschedule. Second time Mastec never showed up. Two wasted afternoons, I contacted the "customer retention" office. What a joke! They could only transfer me to the overseas support center and were not allow to offer help, or transfer the call to Corporate headquarters in California. Time to ditch Directv like millions of other former customers.