This review is for Avery Polk. He was professional and relatable. Very helpful and extremely knowledgeable. I will recommend this location to everyone. read more

For those persons who have ever had to speak to a large company's customer service department on the phone (and have felt dissatisfied), I would strongly suggest trying out an in-person experience if the company offers a physical location. Luckily for those living in the Denver area and who need their internet/television/phone fix, there is hope: Xfinity Store by Comcast on Colorado Boulevard! Tucked in the corner of the Century 21 Plaza, the Xfinity Store offers a spacious, modern space and the benefit of extremely attentive and knowledgeable staff members. The moment I walked in, I was greeted by Timothy (he is THE BEST) who walked from his desk deep within the store; I didn't even have to stand in line at the front desk. Tim immediately attended to my needs and offered a few solutions to my problems. No more than ten minutes later, I was done! I thought I would be there for at least a half an hour for what I thought was a complicated billing/equipment situation. I have Tim's business card for future consultation. Yes! After this extremely positive experience, I will no longer call the Xfinity customer service line. Make sure to offset your carbon emissions by having lunch at one of three restaurants in the plaza or working out at the gym. :) read more

I would truly give them a negative if I could. And let my preface this with it has NOTHING to do with any CSR I have spoken to, they have all been polite and as helpful as they are allowed to be. 1. First terrible experience was moving from the Springs to Denver, was suppose to be hassle free, that was a lie. I ended up with 200.00 in extra bills and 3 sets of cable boxes when the lady on the phone said I wouldn't need new ones. After 3 months, 6 phone calls and 5 free movie coupons it was straightened out. Then never did get the movie coupons, and not one single CSR could ever help me. I had two tell me to call back and hope I get a CSR that might now! 2. Rates are ridiculous. 3. I went to cancel my cable and my internet, but for two different days as I'm traveling for work a lot and then I'm moving to a high rise that already has everything included. And they informed me they couldn't put two orders in at the same time. How very customer service oriented. 4. I canceled my cable for 6/30 and was informed that my bill would only be 6.00 less. So 200 channels and Internet is bundled together for 100.00, but just internet is 94.00???? However my bill with taxes, fees, and equipment charges each month, NO MOVIES OR EXTRAS is around 154.00. You all should be ashamed ripping people off like you are. You wonder why everyone is switching to other options, that would be why. I will never ever use Comcast again. I will pay whatever I have to do they do not get my business. 5. I've lived all over the US, and you are literally the worst cable company ever. Spectrum, CoxCable, ATT, are all 1000xs better and more fairly priced than you! Your company policies are horrible! read more

POTENTIAL XFINITY COMCAST MOBILE CUSTOMERS - BEWARE! The only reason that they are still standing is because it is illegal to burn them down. Xfinity/Comcast does not and cannot deliver what they promise. They witheld pertinent information, which had it been disclosed, I would have never transferred my service to them. Now, they are making it as difficult as possible for me to go back to my original cell phone provider, Verizon. I got duped into transferring my cell phone service from Verizon to Xfinity. Xfinity had recently partnered with Verizon, and claimed that they could provide the same service for half the price. Alternatively, they could provide the same service, and give me a brand new phone for the same price as I was paying Verizon. I chose the latter. However, Xfinity didn't bother to tell me that many of the features I enjoyed with Verizon did not transfer over to them. Within a couple of weeks, my visual voice mail quit working, I could no longer sync my phone to my computer via My Phone Companion or any app for that matter, and I was unable to access my apps and move them to my home screen. After wasting 2-1/2 hours on the phone with Xfinity tech support and getting nowhere, I went into the Comcast store. I couldn't get past the greeter who told me that they do NOT offer on-site tech support, and all they could do was to call the same tech support line as I had done. Then she told me that she didn't know much more about the phone than I did. Really? Then why was she working there? When I announced that I was going back to Verizon, they would not release my phone number until I paid $1100 for the phone. Since it had been over two weeks, they would no longer take the phone back. I had to wait a day or so and then call a number to get a "phone number transfer pin" to give to Verizon. That didn't work because the automated phone system required a store identification number, which Comcast didn't bother to give me. I couldn't contact the Comcast store directly, because the only phone number they list is an 800 number which takes you to a general phone tree. I got no help via the 800 number because although they had my name, date of birth, social security number, address, mobile number, and secret word, they couldn't "identify" me without my giving them the credit card number which they had on file for my account. Since I couldn't locate that credit card at the moment, I was transferred to another department where I was put in a SIX HOUR phone que. I found the credit card and went to the Verizon store. After spending another 45 minutes on the phone with Xfinity, they gave me a code to "unfreeze" my phone and a code to "unlock" my phone number. However, they did not want to give me the "phone number transfer pin", and told me to login to my account on their website. I refused and demanded the phone number transfer pin. They finally gave it to me. Although Verizon did everything they needed to do, it is now 6 hours later, and I do not have use of my phone since Xfinity has not completed the porting process. I also learned from Verizon that while Xfinity had transferred my phone service, they never bothered to transfer the data plan for my IPAD. Thus, my data was still being provided by Verizon and I was being billed $72/mo. So, I have wasted over $1244, 12 hours, and do not have a phone that works. Do not walk. RUN from Xfinity/Comcast Mobile. read more

Xfinity service is terrible. WiFi is horrible. Boxes need to be replaced almost yearly. Sooo many problems

This store has the biggest bunch of idiots working Comcast. They know nothing about their own Xfinity products, are not eager to help and are flat out lazy. Skip this Xfinity store. read more

I live in Capitol Hill and originally signed up for Xfinity 100 Mbps. My boyfriend was having issues while trying to play games online via PS4. We decided to try CenturyLink, but still keep Xfinity to be able to compare and contrast. Per my photos Xfinity did better. The higher speeds are with an Ethernet cable plugged in. We decided to stick with Xfinity because it tested higher, did better with multiple devices (2 smartphones, 1 laptop, 1 smart TV, & PS4), and was cheaper as we have cable as well. Test wifi Centurylink: 6.5 down 1.5 up Xfinity: 36 down 4.1 up Ethernet cable Centurylink: 41.6 down 7 up Xfinity: 77 down 6.8 up read more

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This place is a joke there's no women that work in the store and if they do they probably have them in the back stocking they never have any phones they never have any equipment they really never have time for anything in that store especially if you're looking for a product if you say oh I like Samsung they say no it's junk you should go for iPhones or if you say I'm not really sure if I'm happy with my iPhone they try to talk to you into a bigger and better deal seriously this place is a joke and the men are rude and if you're not willing to fill their pockets with products that they think you should have not what they want I wasn't happy with my iPhone I've always been a Samsung person and thought about going back to Samsung the guy told me Samsung was junk stick with iPhone in fact you have a 12 you need a 14 that's an adult phone I hate this place the only reason I go there is for the convenience not for all the ugly faces that walk around and pout definitely stay away from this place they guilt you into everything that you try to purchase not a fun place to be I'd rather go stand in the iPhone place in Cherry Creek for 12 hours then walk into this place!!! read more

Horrible customer service! Maybe how Comcast trains their representative to get more customers then leave them alone when issues, hassles and troubles arise? At least 2 people (Javier Vazquez & Brandon Elder) promised to help me via emails and phones if I face with any trouble with customer service from 1800 number. These men never responded to my emails and phone calls so they are fake. read more

I have never in my life had as bad of an experience as I have with this company. It is not this store I spoke with but over the phone customer service. This company admitted they accidentally charged me for a bill at a residence I am no longer at. Then sent it to a bill collector. YES IT WAS CANCELLED WHEN I MOVED!! Now it's been going on for months that they can't to seem to get their notes they say they have figured out to tell the collection agency that they screwed up. I need this off my credit report because I am in the process of buying a house. These people absolutely make me upset every single time I have talked to them because they can not get their shit together. I even have service with them now at my new residence that is over paid. COME ON COMCAST this is not how you should want to represent your company. I'm about to cancel and go to a different provider. read more

They do not help and tell you everything is set yet it is not. Then, tried several times to contact them yet I get transferred to other departments multiple times which this has happened for several days! I do NOT recommend them. read more

This store needs to train their staff especially one of their female staff and her 'buddy' to be more empathetic when a customer is in distress. We went it there to find offer for our plan. A employee was helping a older women( who was frustrated because she couldn't get hold of a sticker for her hone security). The customer was displaying her frustration in the politesse manner. She had her volume down, didn't cuss or made it personal, just her face showed disgust but she was still being civil. She just made a remark 'they take up a lot of space don't they' after being told that the stickers are not in store. To which this pathetic employee of xfinity mocks her and says 'yeah'. You could see how the customer control herself instead of saying anything nasty. I literally would have raised a hell if that employee talked to me that way. She had no sympathy or have listening capacity. What was worse was she kept mocking her to her coworker who was helping us, right I front of us, thankfully after the customer left. And she didn't stop there, she went and mocked the customer to another employee. You guys know that internet industry is one of the most frustrating for customer already. The least you can do is show empathy. That women(customer) was truly the sweetest and if I was in her place, I would have chewed the employees head off. It made our whole experience worst to begin with and over that our representative engaging in the mockery just didn't made me not want to be nice to him. We left the store after a while because I couldn't bare the smirk on that employees face. Shame on the employees and management of this store and especially that pathetic employee. #xfinitystore #comcastbadservice read more

DO NOT TRUST COMCAST or anything the sales people tell you. Your monthly bill WILL randomly increase and you will have to call in each month and waste your precious time talking to customer service... which is about as enjoyable as sticking a rusty nail in your eye. And btw after three 30 minute calls to comcast, nothing was resolved. Two of the times, they said they'll call me back because whatever department or supervisor that can fix the issue isn't available. And surprise surprise, no one called back... ever. All the reps have said they are aware of the issue of the sales people promising the world then delivering dog poo service. Apparently they have been dealing with a lot of pissed off clients. One of the reps I spoke to was apparently a supervisor (Audrey) who was cold, unhelpful and frankly worse than the regular reps I talked to. She pretty much said that they know this is an issue but nothing they can do. "Sorry! You'll just have to end up paying $350 more for your services than you were quoted" I literally asked her, if you are in my shoes, are you okay with that solution? She's like "no I wouldn't be but nothing I can do." I asked to speak to someone who can help me if she can't and she says "no, all the supervisors are in a meeting and even if they were available, they won't do anything" Gee! Awesome! I requested a call back anyways and told her that the last time they told me someone will call back, no one did. This was on 5/9 and it's now 5/16 and of course, no called back because NO ONE CARES!!! Run, do not walk away from Comast. I rather watch my cat throw up hairballs each day for entertainment than deal with Comcast. Not to mention, the cable and internet are both glitchy. read more

This is a horrible company, terrible customer service and crooked to the core. It's impossible to get any help via phone. Unfortunately, people are dependent on them because of the monopoly. read more

I was extremely frustrated with Xfinity's automated and phone assistance (to the point where I was thinking about canceling my existing account) when I decided to go to an Xfinity store and talk face-to-face with a 3-D person. I was able to book an appointment online and get in within an hour. Rachel Sawyer, the representative who assisted me, was OUTSTANDING! She helped me set up an additional account and find a plan that was consistent with my needs and budget. She also suggested and explained various options for me to consider. I was very pleased with the entire experience. read more

Great store, fast and friendly service, manager is awesome! Only waited about 3-5 minutes and was taken care of. Lowered bill and better cable channels. read more

Xfinity Store by Comcast - Nice set up - Television Service Providers Near Me - Denver, Colorado

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Came here at 11:00 on a Tuesday and there was literally one other customer that was being serviced. J.Z was quick to say hello and help me out. All I wanted to do was exchange a cable box for an HD box. The transaction took less than 5 minutes and was much more pleasant than dancing around the Comcast phone system and dealing with shipping and robotic phone prompts. Overall, come here when it's slow. I've waited 30 minutes before when visiting one in Aurora. If it is busy, just chill. The place is clean and modern. Plus if it's really busy, check out Thai Pot or Moo Yah for some food. read more

I am not a regular Comcast customer but this shop contradicts my experience w/ big businesses!! Always fast and friendly service at this store! THANKS!! read more

Had an home appointment today @ 1-3pm for a repair...They never showed up and I took the day off for it too.... Thanks for nothing Xfinity.

I'm going to start with the 800 number couldn't have been worse. I couldn't get help so came into the store. Jack gave me maybe the best customer service I've gotten ... ever. If someone from corporate is reading you need to hook jack up with his cricket package for no additional cost because he saved my business at my home and 2 commercial locations. read more

INCOMPENTENCE IS RIDICULOUS!! I cancelled my service because I was moving and gave them my forwarding address. I had a credit on my account and I've been waiting 10 WEEKS for it. I had auto bill through a credit card so I would assume they would credit me through my card. I've made numerous calls throughout the 10 weeks and I've only been told my refund was on the way. Today I was told they sent a paper check to the address I moved from. Are you serious?!?!! MORONS!!! NEVER AGAIN!!! If I could leave zero stars I would.. They are quick to take your money every month and OVER CHARGE YOU AT THAT but try getting back money owed to you! read more

I got the best customer service from Jordan at this store. I highly recommend asking for him. If you're patient he will take good care of you. You the man Jordan!! read more

I was given horrible customer service and they signed me up for a service I never wanted. I have been interrupted, lied to, hung up on, blind transferred and no one is doing a thing to resolve the issue. I have called in over 6 times and over an hour long conversation each time to try and get them to do their job and fix my account and they just lie to me to shut me up and do nothing about it. I have asked to speak to 2 supervisors and the first time an agent told me the supervisor is too busy to talk to me and transferred me to someone else who couldn't help me. I asked for a supervisor and she blind transferred me to a completely different department. I asked AGAIN and got the equivalent of a robot who was unhelpful and could not guarantee me that someone would reach out to me about how this situation is being handled. All I wanted was to port my number over. That should not be this big of an issue. It takes 5 minutes to port a phone number. I'd know because I worked for US Cellular who doesn't treat their customers like complete trash. It is absolutely appalling that you think this so how a business should be run. read more

While Comcast and I have our occasional disagreements I have to say the people and customer service at this location are excellent. Specifically Christal was extremely helpful with my equipment issues and Williem handled a very rude customer nearby well. read more

I was helped right away, and treated very well. The man who helped me, AJ, was funny, personable, amicable and well versed in the ins and outs of his job. He kept it easy on me and got me out of the store within 5 minutes with what I needed. I appreciate him greatly and he deserves a raise- just saying. read more

As much as I hate comcast as a company, I really do appreciate the staff here. They are extremely helpful in spite of the horrible bundles they have to work with. These workers show a lot patience in spite of all the complaints they have to deal with. read more

I called to troubleshoot my box, they scheduled me for a home visit and that I have network problems

It is impossible to get ahold of a live person to talk to by phone. My WIFI service has 10 percent of the promised speed. Instead of a phone call that could have reported my issue in less than 10 minutes I was on a phone robocall for an hour. Their customer service is awful! read more

I have had three different issues in the past month. First my cable went out. Then my internet. I just want reliable service and not have to be spending evenings calling them. I will say every customer service person I have talked to has been pleasant and helpful. I just need more reliable service for the amount of money I pay. read more

AJ helped us out, knew his stuff and was clear with the whole process of transferring, which can be very daunting. Kudos.

First let me say it is so hard to find. But when I found it and met Tim ,all was just fine. There was no wait, Tim came out to my car and brought all of my equipment in for me, so nice of him.He took care if my bill, gave me credits. Who says this , but it was a great experience. Thank you very much Tim. read more

Comcast customer service has hit a new low. It's absolutely horrible. I hate calling them. Going to talk to Dish.

Their store is pretty good, but their service is expensive and their support is almost useless: you have to spend much time for typical issues. I cannot recommend it read more

Went to the Comcast store to help me with my bill and new services. Jordan helped me out more than anyone at an Internet/tv service provider establishment before that. Very impressed with the service I received this morning. I left s happy customer. read more

Cristal was so friendly and patient... very knowledgeable about the products and didn't ever make me feel rushed. I would come back to the store rather than call Customer Service because it was such a positive experience. read more

We are moving to Denver and were not familiar with the cable companies here. We were very impressed with both the price and services. Britney was friendly and well versed on both the equipment and services. We were able to get installment scheduled at a time that was convenient to us. A pleasant welcome to a new town. Thanks Britney and xfinity!! read more

This rating is based on my total Xfinity experience from A-Z. If it was just based on my in-store experience with Tim Jaramillo helping me it would have been a rating of 6 stars! Unfortunately the rest of the Xfinity ecosystem is not as competent or friendly as Tim. On Tuesday I went into the Xfinity store because I was told that I could pick up my installation package that I registered for online instead of waiting for it to be shipped to my house. I went in and Tim was super helpful. He re-evaluated the options that I had preselected online and made sure it was the right package for me. He even gave me information about what the other service providers in the area were offering in terms of fiber etc. He even advised me on which modem/router to buy, so I quickly went over to Best Buy and got it. Then I broght it back for him to activate the account and enter the MAC address of the modem. Up until this point everything was going great and I felt good about my decision to go with Xfinity because of the service I could get in-store with a rep like Tim. Then things took a turn for the worse. I went home confident about the fact that things should be really easy to set up and I'd have my internet working in no time. Not so fast! So I get home and plug everything in according to the modem and router instructions. The modem starts up just fine all lights are good. The router starts up just fine all lights are good. When I pull up a browser I get the "Activate your account screen" which Tim mentioned I might encouter. He gave me a card with a 1800 number to call in case the online activation did not work. I went ahead and decided to give the online activation a shot before calling. Here's where Xfinity fails on multiple levels.... The activation screen asks for my account number and password. I begin searching through the emails I got from comcast when I signed up and no account number could be found. Then I decide to get on my phone (4g) to access the xfinity online account managment app because I remembered seeing an account number there. I have bad cell service at my house (which is part of the reason I needed my internet set up so bad) so I have to go across the street to pull up the account page. When I pull up my account I finally find a billing account number. So I walk back across the street to go back into my basement to plug in the number. I plug it in and my phone number but no dice. So i try the number again. No dice, it keeps telling me that the account number is not recognized. Apparently the "billing account number" is different from the "account number" and comcast/xfinity does not put the account number on any of the emails it sent me. Way to go comcast. So now I'm forced to deal with calling the 1800 number with my bad cell service. Back across the street. Select option 1, select option 2, blah blah blah finally someone answers and is very polite. He asks me for some personal information to confirm who I am then he asks me for the MAC address of the modem (which Tim already entered into the system). Remember I'm outside and now i need to go back in to get the MAC address (which means i drop the call). Way to go comcast, you can't get your instore system to talk to the phone system to share the MAC address. The guy calls me back and i give it to him. He runs some "tests" and wants me to go check that all the modem lights are still good. I go back in and drop the call again. He calls me back. Everything looks fine on the modem and I tell him. He says "Okay i think i need to do some upgrades to your modem". After they finish I go back in to check if it works. I drop the call. It is finally working. I go back outside. He calls me back. I confirm that it works. Really comcast?! You guys haven't figured out how to make your systems talk and work the first try. I am a fairly tech saavy person. It scares me to think about how painful this would have been if my wife had to do it with out me. You are lucky to get three stars. If it wasn't for Tim it would be 1 star. Poor experience. read more

I have been to a few stores to retyrn something and they where I don't now how to do it. I was late for a doctors appt because of this I came to this store and they helped me out soooo much and they where great they now there stuff and how to do thete jobs I truley am greatful for stefanie Brian and the manager Myke read more

Do not know if Christian was new or just upselling. I advised him I wanted to lower my bill and he claimed to find me a package that was cheaper. When the confirmation was in my email I noticed it was more costly. I only wanted to inquire about wifi and walked out with a more expensive package then I wanted plus he signed me up for two years which I clearly stated I did not want. Lucky for me COMCAST did not show up to my confirmed appointment so I called Comcast and removed the sports package, obtained a $20 credit for the :no show" and will be contacting Century Link to see which is cheaper and has better customer service. The phone service by Comcast was four stars but the service at 1390 S. Colorado Blvd was less than 1 star and enough to make me a long term customer look into another provider. CG read more

Came here early on a Saturday. This is way better than waiting forever on hold or on the phone. Walked out with a modem and service setup. Downside is service is expensive but that isn't up to the store. Basically any plan you get just plan on the price doubling after the 1st year. read more