I have been to a few stores to retyrn something and they where I don't now how to do it. I was late for a doctors appt because of this I came to this store and they helped me out soooo much and they where great they now there stuff and how to do thete jobs I truley am greatful for stefanie Brian and the manager Myke read more

This store is awesome. We had ordered our new xfinity service over the phone and opted to pick up and install ourselves. Which will cost you a $15 activation fee. Don't understand that, but was advised by sales rep to discuss the charge with retail rep. We were assured over the phone that our order would be ready for pick up right away. We headed straight to the store and had the pleasure of working with Brandy. Turns out our order had not been processed. But it all worked out because we started a new order with Brandy. We initially ordered internet only and was informed of an in-store offer for the same price and internet speed plus 10+ channels and HBO. They even threw in the other premium channels. No contract, 12-month introductory price period. No hidden fees. And the $15 fee was waived because we ordered in store. We were in and out in 5 minutes with all our equipment and an actual point of contact for issues, questions, service changes, etc., not just an 800 number. Headed straight back home, set up and after a quick call to comcast activation, we were all set up. I didn't know you could order service at the xfinity stores, but I absolutely will from now on. read more

While my experience with the online and phone tech support was as bad as normal, my trip to this location was excellent. I needed my modem replaced and the entire process took five minutes. I was out of the store before my daughter even had time to check out all the tablets. J Z (the clerk) was friendly and efficient, he took care of my problem without any guff. This location also has ample parking, it's clean and well lit and they opened at nine on the dot. They were ready to help even though I was there first thing in the morning. After dealing with Centurylink and being refused a moment replacement a few years ago, my experience with this Xfinity location was marvelous, we'll be sticking xfininty internet for the foreseeable future after such exemplary service. read more

Our experience today with Britney Taylor at this location was excellent. She answered our questions truthfully, informed us to always come in the store and see her for further questions. GREAT customer service and we were in and out in less than 20 minutes. read more

I came in to get a modem for my internet, and was blind sided by a very king wait after a long day. However I was informed the were short staffed tonight and Nate and Tessa were very polite and professional with me. I was issued a $20 credit for waiting patiently. I felt like this was fair and Nate and Tessa were very pleasant and friendly! I would recommend xfinity based off of this amazing customer service I have got so far! read more

Jack was extremely helpful. He patiently helped me understand the best options for our home/entertainment needs, as well as our financial needs. He listened carefully and helped us get just the right combination. --I drove 40 minutes to get to this location and would do it again. Excellent professional service! read more

Comcast/Xfinity is using unethical practices to deceive customers into signing contracts. On April 13th, 2020 we were scammed into signing a contract for two additional years. We spoke to Jack in the Loyalty Department who said if we signed for two more years, our price would go down, service wouldn't change, we'd get a router and two boosters. We lost our sports channels, and none of the other things have happened. We've called multiple times since. Three times we were told a supervisor would call us (we've never received a call). On January 15th we spoke to Gen in customer service who said she would send the promised router in 3-5 days. That was now 12 days ago, no router, and again no promised call from a supervisor. We would never have signed if we knew our service would change. Now that they got us to sign they are completely non-responsive. I wish we wouldn't have trusted them to follow through with their promises. Don't believe anything they tell you. read more

My experience at this store was excellent of both occasions I visited in the last few days. I had virtually no wait either time and the staff were pleasant and very helpful. I went in for an exchange of a cable box but was upgraded on that plus all my other hardware at their suggestion and as no cost. As a sidenote, even my couple of phone calls with Xfiniti that I needed for a couple of small setup problems were good experience. read more

I came into Comcast furious (no fault of their own) due to a problem with a past account at my address. Brandon rocked my world! So awesome! So helpful! He got me all set up quickly and professionally. Thank you so much Brandon! read more

If I knew coming to the store would be better than the countless times I was lied to on the phone then I would have come earlier and saved money in the process! The staff here was very friendly and helpful from the start. I came to return my cable box which has been sitting in a closet for the past 3 years unused. The Comcast phone people forced me into a TV/internet bundle to "save me money" when in reality it was more expensive due to the monthly FCC taxes. It took the store staff less than ten minutes to explain this and cancel my cable...otherwise I'd probably still be on the phone waiting for a human to answer my call.... read more

Tried using IM but couldn't get an explanation as to why they told me I needed 100 mbs when website said 60 was plenty. Paid for 100 then 150 for over a year-deal for 12 mos but still was oversold. Went into the store because I'd had what I thought was good customer service there. Cristal was so defensive, unfriendly and downright rude to me. She took 5 minutes when I asked for her to get a manager and came back only to tell me that he had jumped on a call after she went back to get him. When I asked her why she was so unfriendly and defensive, she continued with such a negative attitude that I left the store. SO disappointed in Comcast. read more

Worst cable company ever. Does not even device one star had to gave one star to post.nothing but problems from day one

Comcast is probably the worst company that has ever existed. My internet is almost never working and their customer service is no help at all. read more

Comcast is the worst. I have to call every month to have different issues solved. The basically have a monopoly on my options because I do not want a dish attached to my house. Looking forward to the day I have another decent option that isn't comcast. read more

I was glad to find out Comcast/Xfinity finally opened a store in metro Denver, as I had to return a modem from an old address. The internet said this location was permanently closed but I thought I'd drive by anyhow and discovered a beautiful brand new store that was definitely open. Justin assisted me with the return, quickly and efficiently. He then offered to review my other existing account, which I wanted to do.. Justin was able to provide excellent customer service and helped me with my account in a way that people over the phone just aren't able to do. Thank you Justin! I'm glad there is a way to get help with Comcast without being on the phone so long! read more

Comcast may deliver pretty good internet service, but try to cancel and you get "sorry, maam, I've lost air, can't hear you". Even their automated system hangs up on you if you try to cancel! I was going to give them 2 weeks notice but I think I'm going to take my modem back early. For the last several years I played hell trying to get them to disconnect my cable. My son was in the Aurora Theater during THAT event, and we didn't want to watch any news, couldn't handle any negativity, didn't need any reminding. Nothing I did got them to cancel my service. Finally my divorce did. Unfortunately, when I resigned up for their internet only service they consistently raised my bill until I was paying more for internet-only than they were charging for cable and internet bundled! And everytime I needed to talk to them about their service, I got a sales job. Once you sign up for their service you are their money slave. Never again! Beware! read more

Moved from LoHi to Cherry Creek. Knowing this can take a few days I called on 10/30 to get set-up. I had to follow-up multiple times and was assured they would have a technician out by 11/10. As of today, no technician has been out, no one at Comcast can confirm what the status is or what's going on. After two weeks without internet or cable we still have no clarity on what will be done or a time frame. My disappointment in this company continues to grow as they seem not to care about the customer at all. read more

I will be coming into this location for all my comcast needs from now on. For what took me hours on the phone with "customer service" and months of frustration and confusion, it only took about 5 minutes to correct in person. I went in and spoke to Juan and told him my problem and exactly what I wanted, and he did it. There was no pressure to add services I didn't need, or give me the run around with the typical "go to this website, call this number" that I usually get. I give this location 5 stars, but Comcast's overall customer service a 2. I highly recommend WHEN you have an issue with your online or phone order, or before you fall into that trap in the first place, just go in person into this store and tell them what you want. You'll leave so much more satisfied, and in an outstandingly less amount of time. read more

I have been trying to get something reasonable like service from Comcast for 12 years. The service doesn't work after I returned a modem that was so hot it was ready to cause fire in the house and made so much noise this guy gave me a new one and apparently shut off my old service without telling me. Got back to home base no internet had to go online and connect it in the middle of dinner and call Charming Comcast in Malaysia who couldn't figure out how to connect it with a password. After 45 minutes we got it to work by the way the plug for the power source is so loose into the new box you can kind of guess what's happening next. The internet doesn't work. Again. On top of that my bill went to 177 a month and they apparently have decided to tack on 25 plus dollars for sports internet that we all absorb. Now the bill is up over $199 a month. And for the privilege of that I have to go back to the store again get another modem try and plug it back in and see if it works. this is been 13 years of insanity not only with this store that could care less but Comcast Xfinity itself which could care less about its product, services, and consumer. read more

Wow not even 24 hours and I already think you are terrible. I told the lady whole sold me this plan, not to send my router to my new home. I don't live there yet. I wont be there for many days. She said no prob, just go pick it up at this store. Okay so I go literally the next day and then the store tells me it maybe already shipped. Uhhhh, I told you guys not to do that. The gal at the store (located at S Colorado Blvd) said call the number to confirm it was shipped. So I called, and they told me it did, and that the gal who helped me at the store could have told me that. So I have wasted my time driving to the store (I took a longer lunch today), and I am making phone calls that they can do. I then called UPS and they told me I can cancel the package, but that they hadn't received it yet? What a nightmare. I just want to cancel the package, it will probably get stolen. I already picked up my router today since I was at the store already. On top of all of this, I got an email this AM that it had shipped. No one told me I should check my email to confirm it was shipped. I get like 100 emails a day, how am I supposed to know if you don't tell me? I am just going in circles here. Now, I am online at UPS trying to cancel the package again, and I am having issues still. Good customer service just doesn't exist anywhere, anymore... read more

Phone menu options are terrible. Customer support only has answers for specific questions. If your question isn't one of those, they don't have a clue. If you are bored and have lots of time to go through menu items on the phone, which doesn't address your questions, then Comcast is for you. read more

I went in today to return a set top box/cable box. I put the returning box in an Xfinity box that I received the new cable box in with the cables and old remote control. I had the good size box in my hands, no one opened the door for me, no big deal. As soon as I got in the door one of the associates immediately came over and took the box from me and went to his station. Took no more than a minute or two and he had the returned cable box checked back in or should I say removed from my account. Had me sign his receipt for the store and gave me a receipt. I would say a lot better then my last encounter. read more

Daniel did a great job exchanging the equipment I was both returning and acquiring and more importantly saved me 10% on my bill without my even asking. His customer service was terrific!! read more

Just had to drop a dead DTA box by for a replacement and it took all of 5 minutes. The store is beautiful and the reps were very friendly and responsive. (Definitely took a page from Apple Store) In addition, we got everything updated to X1 and HD DTAs for no additional cost per the rep. They showed me there would be no increase in our bill, change / forced renewal of our contract. That said, I'm pleased and felt very positive about the experience. While I know Comcast has had it's share of issues over the years, this is one big step in the right direction. Certainly better than dealing with phone calls and wait times for trucks... and if you've ever had other providers service like Time Warner ... you know what light years ahead Comcast is. Well done Comcast. read more

Cristal at this store was terrific. It's a convenient store, nobody in line in front of me when I arrived and a good sales alternative to doing everything over the phone. In and out in less than 20 minutes comfortable with the transaction. This review does not reflect on the overall Comcast experience but the store is great. read more

I've been to this location twice, and both times I was helped immediately. After not helpful help on the chat, I decided to just go into the store. The help I got from Juan was the best. He was pleasant and very knowledgable. Everything took about 15 minutes and I was on my way. Juan should be employee of the month, and deserves a raise. read more

I had the worst experience with Comcast of any service provider in Denver! Upon moving into a new rental property, we immediately looked into cable companies and were excited with our decision to go with Comcast. We were scheduled for an appointment on a Wednesday from 8-10. At 8:15, I received a call that Comcast was cancelling our appointment. My boyfriend had taken 3 hours off of work just to be here and lost all of that pay due to the cancellation. However, we rescheduled for the following Sunday (the next available appointment, 4 DAYS later) from 3-5. At 1:30, I received a call that someone was at our house and we had missed the appointment, even though the person was 1 1/2 hours early. Comcast agreed to have someone back at 3 after pleading with them. So, at 3, a tech showed up and asked for a signed letter from my property manager approving the service. A signed letter????? What!!! We had spoken with Comcast on the phone THREE times by now and received 2 emails and were never made aware of this. Certainly, it is understandable that this is their policy but how are consumers supposed to know your policy without being notified? Our tech was completely unhelpful, he barely even said a word. I asked to speak to his manager to brainstorm other ideas to make everyone happy and when the tech called his manager, Ian, in front of me, I could hear him refusing to speak with me. Seriously, that is your customer service procedure? Ultimately, Comcast refused to provide the service without a written (no email accepted) note from the property manager. We didn't receive an apology. We didn't receive any other options. We simply wasted several hours of time dealing with their poor customer service. I would strongly encourage any person thinking of using Comcast, to go with another company. Seems to me that they are too big for their own good. I realize that not getting my $110 a month won't affect their bottom line but I hope that this at least helps to improve their customer service with others. read more

The xfinity store off Colorado Blvd is great because of the employees, as simple as that. In particular, Brandi Cox is awesome! She has helped me multiple of times and every time I have left with a smile on my face and very satisfied. She knows how to do her job very well and explains things to where I u derby and the reasoning behind it. I can't imagine how many people visit that store, probably ALOT. With that being said, Brandi recognized me and even knew my first name when greeting me which is important to me as a customer. Basically, I ask for her every time now because of her incredible customer service. I'm sure everybody else that works there is really good too, but the fact that I know that my business with xfinity is in her hands every time I visit there, it keeps me coming back to that exact store( which is a drive all the way down Colorado Blvd which is not fun but worth it). Anyway, just thought Brandi should be praised and if you go there just know that store is on top of things..... Thanks!! read more

First of all if I could get this a zero or negative score I would but since I can't a one star will have to do... If I wasn't sure about ending my relationship with Comcast due to overpriced packages, poor support, lack of knowledge, un-timely technicians and hidden fees today sealed the deal! Your employee Krista Britney out of Denver was down right terrible, didn't have basic knowledge, people or phone skills and to top it off common sense. It's no wonder Comcast has one of the worse customer service rating with the way she conducted herself and to think I was calling to renew my contract for my home and business because let's face it changing services sucks! However, I will manage just fine with this change cause it's not worth the headache. I just called Direct TV and setup my personal & business services with them for install tomorrow and Tuesday morning. Comcast can kiss my business & few thousand dollars (between my 2 accounts) goodbye and I trust me I will let all my business contacts know the experiences (good or bad 95% bad) I had with this so called professional business. read more

Terrible service... Intermittent... It is a crapshoot whether or not you have service when you need it... Not to mention, the customer service is worse than a filthy bar in Mexico. If you are able to find somebody who speaks English rather than Arab, they act like they could not give any less care for what position you're in as long as they get their money... Then when you send them their check, their billing department is completely incompetent and send incorrect billing statements out... Every single month I had to correct these morons and every single month they excepted no responsibility for their mistakes even when they were proved wrong... If you are unfortunate enough to be stuck with these idiots, I urge you to record every single conversation you have with these idiots on the phone so that when you do finally filed charges in court with them... You have all the evidence. My suggestion is find a better company... Any company is better than this god awful excuse for an Internet provider!!! Worst I have ever dealt with! read more