I hate Comcast. After charging me $40 for "lost equipment" that one of the reps picked up from my apartment office, their Internet sales dept hung up on my fiancé after 50 min on hold/10 min with the rep!!! I wish they would just go bankrupt or get taken over by a better company, lets say KMart, so service would improve. How do I give zero stars? read more

Service is out once again. It seems to happen a lot on weekends. A bit of competition would be good so the US could leave the storage of internet service. read more

Comcast has given me the worst experience ever!!!!! I have contracted them for internet and TV. I had good internet reception till the last three days. I also contracted them for TV but they did not give me the right cables to install the TV modem. So I've been paying for both services now and don't have TV. Then, three days ago my internet connection died and had to schedule a technician to come and check the service. The problem is; they think you are to be home whenever they like to show up, but you can't earn money if so. Therefore they can insist for payment weather you have money or not, that's understood I'm responsible to pay, therefore they need to be responsible and show up when the service call was scheduled and not waist your day, nor make you loose a day of work when they are not showing up. Certainly they are not going to pay me my hourly rate, right! But they are to send you to collections for not paying the bill. What I'm going with this, is that they are not honorable, not respectful to a good customer service call, not even to be responsible when they are to show up. Yet, I have to loose another day of work for them to comeback? All of this leaves me with such a bad experience and the need to find another company that hopefully can have better customer service and still save me money, or pay as close to what I pay now but experience good service and excellent customer service. Will there be one??? Now they have a survey to their service and have given them the worst rating due to giving me worst service. Plus, I would not recommend them to anyone!!!! read more

Xfinity Store by Comcast - True - Internet Service Providers Near Me - San Francisco, California

I've been catching up with "The Good Wife" on Xfinity for many weeks. To my amazement, tonight I couldn't watch the next episode in the season I was watching without paying another $5.99 or so for StreamPix. Had to forgo the last episodes of that season and watch the current one. I feel as if the rules have changed in the middle of the stream. I'm less than pleased. read more

After reading Yelp reviews I was expecting the worst today when I went to end my Xfinity service. Instead, I got excellent service very quickly (I was number 22 in line when I checked in and moved to the top of the list in about 15 minutes). It's a very comfortable environment for waiting (soft seats, movie running on big TV). A TV screen shows you where you are in line. It took no time at all to check in our cable boxes and modem. The woman who helped us was efficient and pleasant enough and when we told her we weren't going to get Xfinity in our new location (because there they don't carry the Pac 12 network) she was fine with that and didn't try to sell us on anything. Plus there's plenty of parking in the Potrero Center lot. I really don't get what everyone is complaining about. Go to the DMV if you want a really terrible experience. read more

Had an appointment at our new home to hook up internet, phone and TV. I need internet ready to go before I move in for work. The appointment was between noon and 2:00. They called and said that they were at the house and no one was there. Actually there were about 10 workers there and myself. When I called them on it they said that they didn't really come to the house but had called and no one answered so they didn't come out. I explained that there wasn't phone service at the house but we were there and I gave them my cell phone number. They told me they would call my cell before coming and I needed to wait from 1:00 to 8:00. I waited, and called them again at 8:00, again at 9:00. Each time they said they were on their way. I gave up at 10:00pm. Worst customer service ever. I missed work and waisted an entire day. I wonder how much more of my time they will waste. read more

Worst customer service and company EVER! I ordered the fastest Internet service and even with that my service was so slow! Called and asked for help, the girl on the line started making fun of my accent and I could hear them laughing on the other line. Cancelled and returned . Thanks Comcast and xfinity ! read more

Unreliable service and too costly. I'm using my phone as a hotspot now with better reliability. Improve your service COMCAST

Dreaded even thinking about changing out our current equipment (modem and 3 DVRs) for the new X1 platform because it's always a hassle. We first went to the Hickey location in Daly City but they closed at 6:00 pm (we arrived at 6:08) so we figured we'd rush over to the Potrero location and just wait in line. We arrived around 6:30 and checked in (#6) and expected to wait a while for service. They actually worked through the line pretty fast and we hit the counter around 6:45 and had Paris help us. Since we were actually the last customers in the place I expected her to try and rush through our exchange so she could get the heck outta here but I was wrong. She gave us the BEST service that we've ever received at Comcast. She took the time to explain our new plan, all of the equipment AND all of the new stuff that they plan to roll out starting in January. We really just stood around talking to her about Comcast/Verizon and the direction the company is headed. The energy that she gave off was like we were her first customers of the day instead of her last. I really appreciated all of her help and I hope that her attitude rubs off on all of her coworkers. Thank you Paris you did a great job and I can't wait to play around with our new equipment! read more

Comcast is a dishonest company, they don't keep their word, promise to fix n don't, nonsense charges on bill, the Xfinity speed test says you've got 175-200+ mbs n others (Ookla/ Speak Easy) say 69 n 7 mbs, n your paying extra for 'boost'. Plan started out 89.00 per month first year, then to increase 10.00 a year later, nine months into year jumped to 129.00 now 22 months it's 200.00+. We need a class action suit!!!!! read more

I'd rather lick a bum's hands than ever come here again. Drive to the one that's on the border of pacifica and daly city to save yourself about 50% of the aggrevation. Actually, just cancel you com-crooks subscription, it'll add years to your life. I HATE comcast. For every one excellent customer sedrvice rep, you have to deal with 50 morons. They have brought me to tears on numerous occassions. So here's the latest fiasco. After I give them MORE of my business by adding internet to my plan, they send me on a wild goose chase to get this modem at Best Buy that's supposedly going to save me money instead of renting it from them for a disgusting monthly charge. Nobody mentions all the enxtra stuff I needed to buy to make it work so i made 2 trips back. After spending HOURS on the phone I finally am told i still need yet another thing from BB. The man on the phone knows how f***ed up it is so he says, "go to comcast tomorrow and pick up a free modem, or I can mail it to you". I opt to pick it up (BIG MISTAKE!). At the store I ask some older Asian woman working at a desk that looks like a sort of "help desk" at the front by the door if I'm supposed to wait in that line to pick up this modem and she looks at me like I asked her if she wanted me to rake cactus leaves over her eyes and wouldn't give me an answer, rudely told me to wait in the line. After waiting in line for over 45 mins a pissed off Asian guy calls us over and he is immediately an asshole, insists that comcast NEVER gives free modems. Continuously tells me how much it will be to BUY it. He literally told me how much I need to pay for it if I want it like 10 times. They make me wait off to the side for over 30 mins to talk to this "supervisor" who is MIA and clearly either didn't know we were waiting for her or jsut didn't care. She nonchallatly tells us the same thing, what a waste of time, glad we waited an hour to talk to a moron who has no power whatsoever, is just wearing a different colored shirt. LUCKILY during my extrended wait I got a supervisor from comcast tech support on the phone. He ended up asking me to hand the phone to the supervisor and told her to give me the modem. 5 mins later, we're out of there. When I was initially yelling at the asshole Asian customer service guy in the store I said to him "I'm leaveing here with a free modem FOR SURE so why don't you stop hassling me and just give it to me!". Of course I was right and the supervisor and Asian dude felt like IDIOTS, it was priceless. Next time if I'm promised anything from Com-crooks I'm having it written in blood. read more

DONT DO IT!!!!!! i only give Comcast 1 star because no stars is not an option. they were way expensive, service sucked, and i come to find out they sent me to collections after i moved!!! im so pissed at Comcrap i thought i was done with them. this is the first Yelp post ive ever written and its just to vent against Comcast because they are horrible. im not paid by anyone and im not a professional Yelp person. Hey Comcast! im gonna pay your stupid last bill to southwest collection agency cause the last thing i need is your crappy service ruining my credit, then im never going to stop telling people how bad you suck. i put my credit card on file and made automoatic payments for 2 years, i called to cancel my service, brought thier equipment back and dealt with their unhappy bummed out service agents, but this is the last straw. i cant wait until it comes out your CEO is a pedophile or something then laugh when your company goes belly up. sorry about all you poor shmucks just trying to make a honest buck but your campany sucks so bad it makes my blood boil. read more

I have been on the phone for over 10 minutes trying to get a service tech to come to my house. The call center is in Mexico city. I am in Pa why was i transfer to Mexico?? Still on going on 15 min. WHY!!!!! Their internet is not working???? Oh this is my 5th attempt that's why I am not hanging up. read more

Out of all of the Xfinity/Comcast stores, this is by far the best one around! They have a shortest wait, they actually care about you and your questions, and a bonus they actually solve your problem. All of their other stores have a horrendous line that is 15 minutes or more and there they do not answer your question. I wish all their stores were like this one. I wish all their stores were like this one. We were greeted with the nicest welcome and were immediately approached for our question. Prior to this, we went to two separate Xfinity stores to change our TV remote because it had stopped working. The first store couldn't help us even after our wait and the second store gave us the wrong remote that was nowhere near compatible to our TV or modem. The people at the store apologize for the other stores mistakes and immediately offered us a new remote. The whole thing only took five minutes. I wish all of their stores were like this because this was so easy. read more

Zero stars! Spent hours, days, weeks with intermittent and nonexistent internet service! This is the worst service I have ever had from any establishment I have ever rendered! They bought out my wonderful local high speed internet company that never had one problem, ever! Comcast is downright the most terrible corporation and has the most terrible service in the entire universe! Right up there with Monsanto! Comes down to selfish board and upper management and monopolizing and trashing service by hiring very incompetent people at low wages. Comcast is an absolute Waste of time. The customer service people are incoherent out-sourced non technical drones who don't speak Coherent English reading from a script! My service has been down for ten days and everyday they tell me it's due to something different ! I've had it! They say my Year old modem is outdated, then say no, it's an outage, oh no, the new modem must be broken, it has to be reset remotely, etc. I am going with Lci.net in Berkeley. read more

Manager Jonathon gave us very professional service. Explained our program clearly. Gave us the right box for our old theater projector. Gave us faster internet. We signed on for extended contract instead of switching to another carrier. read more

Too bad there isn't a 0 star rating. It doesn't matter which neighborhood you live in, customer service with Comcast SUCKS! Once they've got your contract good luck if you ever have a problem. First off, all customer service calls go to Manilla or Monterrey, Mexico. I spent over 4 hours on the phone and still didn't get the problem solved. Most of the time was spent holding on, waiting for someone to answer. Then they couldn't solve the problem. When they finally sent out a technician, he showed up 2.5 hours later than the appointment "window". For a company that makes so much profit and spends so much on advertising, you'd think they would want to keep their customers by providing good customer service. Just the opposite, once they've got you, they don't care. I cancelled my contract with them after 13 frustrating days of trying to get a technical problem solved without any result. Forget Comcast and find a company that has better post sales service. Oh, by the way, all in all I made 15 calls to their Customer Service number. The only time I was able to talk to someone in the US was when I decided to cancel my contract. From now on, I'm going to support companies that support American workers. We need jobs here in the US! read more

So I know what you're thinking, Five Stars, Comcast, what has this guy been smoking? (and can I get some ;) Seriously though, I had an issue with my cable that could not come to resolution on the phone, so I went into the Potrero office and after 25 minutes walked out elated because my issue had been solved. I didn't even have to wait in line, it was like my designated time in Comcast's version of Shangri La. Big kudos to Mr. Rosenthal for making things happen, I work in customer service and do my best to make everyone happy, so if someone can do this at Comcast, they deserve props. If you need a painful Comcast experience exorcised, go see Jon Rosenthal, you'd send me $20 if you could just for the recommendation. read more

Hopefully the rate info below will help others negotiate with Comcast. I just finished my biennial cage match with them, screaming at them to stop jacking up my rates, especially when they have promised to lock a rate in and then break their promise. Whack-a-mole. There is no other business I must beg to keep their rates from exploding upward -- when service stays unchanged. Be prepared to say you are going to drop service: "STARTER PACKAGE" (triple play for "loyal customers") * "XFINITY Bundled Services" (TV, internet, phone) - two-year binding contract: $99/mo for first year; $119/mo second year. $139.95/mo third year. (But contract ends at end of second year, negotiate third year down at that time.) * "Additional XFINITY TV Services" (DVR): $15.95/mo (call every three months, see if they'll wipe this out, as they've done in the past.) * "Additional XFINITY Internet Services" (modem): $7/mo * $1.50 nonpublished phone number * Bill will stay at $132.87 exactly, with taxes and fees -- unless modem or DVR or phone fees go up. * TERMINATION: verbal agreement as of now, can change mind within 30 days from today. After 30 days (April 15): termination fee during first year is $150; termination during the second year - month 13 $90, and it goes down each month. So no termination fee after 24 mos. * HBO free for 6 mos. At end of 6 months, it will automatically go to $10/mo. Note your drop-dead date to cancel HBO, or have rate kick in. * After they broke their one-year rate pledge and snuck a sleazy rate increase through early, I asked them today what's to stop them from doing so again. The quote from my customer service rep: "The only thing that would make this rate go up would be the dvr or modem or addl services. You're agreeing and we're agreeing with you to charge you $99/m first year, $119/second year. We can't increase that." Equipment and other costs outside the $99/119 could go up, e.g. modem, phone, DVR. (Use this to drive DVR cost DOWN - call later to ask them for free DVR.). * Get the rep's name, user ID, and extension. Take notes, set reminders for deals that expire. read more

I called to down grade services due to financial difficulty and needing to remove cable. I have been a Comcast customer for years and only needed to remove cable. Instead my internet package was but on a limit and I was being charged for overages with 4 teenagers in the house. After months of being charged overages, someone from Comcast stated that I could upgrade my modem to get unlimited for 2/more per month and credited two months of overages. I took time out of my day to go pickup a new modem to get these unlimited services. A couple of months later after paying almost 400.00 for only internet and alarm services I called only to find out that someone had not upgraded my package to unlimited even though I went and got the new modem. So now I supposedly once again have unlimited internet but still have to pay for overages that I should never have had to begin with. Great to know that Comcast enjoys making a dollar off of single parents read more

When I first got in line to return some receivers I no longer needed, I was 12 years old. I'm now 25.

If I could go no stars I would. Sports package which covers most sports teams-doesnt. Cable system for two tvs works ok for 3 months, now doesnt and they want to charge me for the service call to repair it. Internet in an average size home has spotty coverage at best and only to find out from a Comcast customer service rep that they made some system changes that their techs may or may not know about. He said he made the changes online which were not done when I got home. All this pleasure for $151/month, oh wait, its going to be $160/month starting next month. Yeah, a 10% bill increase after 3 months. Read this, tell your friends and stay away!!!!!!!!!!! read more

Yes folks, we know we all love to bash Comcast but if you call (415) 859-1877, Christian will give you excellent service and followup for your Comcast setup issues. And no I am not his aunt or his best friend or somebody he is buying lunch for - he really helped us and made our Comcast transition smooth as silk! read more

this report is not about this store but rather comcast in general. calling them on the phone is a nightmare!!! they are the absolute worst in customer service. i hate them with every fiber in my body! read more

Terrible customer service. I've even had agents lie to me about pricing and term conditions. Save yourself the headache and find a different provider! read more

Hands down the worst company I've ever had to deal with! Gave me 2 bad boxes, countless phone calls and then never showed up for the service appointment. Switch to Astound! read more

Besides everything else that is wrong with their service, this office is the absolute WORST. It is under staffed and there is always a line out the door. Equipment dropbox? You must be dreaming. Inefficiency is the name of the game here. Prepare to stand. in. line. for. hours. read more

When the customer service person uses the word 'arrove' as opposed to 'arrived', you know you are dealing with idiots.

Words cannot express how I loathe Comcast. This company has WASTED more hours of my time by putting me on hold, talking to endless customer service reps who don't do what they say they are going to do (how hard could it be, really, to make note of a change of preferred phone number?), technicians who don't show up when they say they are going to show up (and then have the gall to come the next day to leave a hang tag saying they came), and trying to get their crappy Internet and cable to work when it goes out on a weekly basis. If only I could give negative stars. read more

The service at the store and on the phone with technicians is good. However, since I upgraded to a new HD compatible box and it didn't work after spending more than an hour on the phone with a technician, a service call to my house was scheduled. They couldn't make the appointment any sooner than a 9-day wait. This is service at its worst! I am cancelling all service with Comcast and going with AT&T Direct TV tomorrow. read more

This is a general review on Comcast. The customer service is just horrendous. The cable box for some reason was not working; and, the call was made to the 800 number. I was ultimately transferred to the office in the Philippines which was, of course, a disaster. The representative had absolutely no idea about what she was speaking; and, after one hour on the telephone trying to get a remedy I used my cellular telephone (I was calling Comcast from my land line) and connected with someone in the United States who was able to remedy the situation in 5 minutes. The transferring the jobs out of the United States to save money certainly makes certain to lose customers. read more

I didn't need to wait at least, but the "customer service" representative couldn't answer a simple question without giving me attitude and scolding me for no reason. This is a terrible company in every way. Take your business elsewhere. read more

My roommate and I share cable, internet and landline through Comcast. I decided to add a box to my room. We currently have one in the living room and one in my roommate's room. The account is in my roommate's name. I've called and given an account number in the past to add HBO. So when I called to add a box I gave them the account number over the phone to get a box shipped to me and I also added Showtime. Easy as pie...or was it? I got the box and the problem was they didn't sent the coax cable like they said so I could hook it up to the main connection. The box was small so I was not convinced it was a DVR. However, the instructions indicate how to operate the DVR feature. So I went to Comcast on Potrero Ave and they gave me 2 batches of 25' cable and an adapter. He said "it may cause bad reception but good luck". Also they sent me a regular box and not a DVR. I assumed it would be a DVR and they didn't ask that I remember. Not a good way to send off your customer. I got home, got it all hooked up only to realize the box isn't a DVR. So I took the box to the Portrero location to just switch it out to a DVR. They wanted my roommates SSN, last 4 digits. I said I didn't know that but had the account number that allowed me to add all these items so far. That wasn't good enough and they couldn't help me. I point out that the difference in the charge to our bill that they were so concerned I may be ripping off is in increase of $2.00 a month more for the DVR. We currently pay close to $200.00 a month. The rep got me the manager and all he wanted to do was spout policy. They felt it was perfectly acceptable that I had made 3 trips to their store that day and willing to send me home unsatisfied over a $2.00 charge. So is this the result of a company that is now only a profit oriented company and no longer a customer oriented company or have they just become so big they can't manage simple policy from one employee to another. Overall between phone and in person interactions it took me speaking to about 10 people including one manager to get cable hooked up in my room. Luckily I knew enough to run the cable from the other room and hook up the connection myself. They wanted to charge me 20-30 bucks for someone to come out and run a cable through the wall from one room to another. I guess the $200.00 a month isn't really going to service but someone's pocket that is so far removed in a bubble. read more

Horrible service, was overcharged for my final bill and now have to wait to receive a check in the mail to compensate me for the difference. All I tried to do was cancel my service. I spoke with 3 different representatives on the phone and one in the store and every single person gave me a different number for what my final bill would be, which was different than the number shown on my account. It is horrible that so many people are forced to put up with this kind of service because we have no alternatives for internet service providers. read more

Had Comcast for cable. Sales guy showed up at my house asking if I wanted to upgrade my services. I said, "no, in fact I'd love to get rid of Comcast all together." My next bill comes, and sure enough he slammed me for the ultra premium everything package. I get that sorted out (mostly) with a phone call. But now I am thinking, gee, I really meant it when I said I wanted to dump Comcast. This is what I did. 1. I took a pair of scissors and cut the cable. Literally. I figured I'd never get it done until my TV was actually dark. 2. I ordered an RCA UHF / VHF antenna from Amazon ($30), put it on my roof, and ran it into the exact same input Comcast used to get to my house. To make sure I had enough signal strength for 4 wall jacks I fed it through a Motorola 4-port signal booster ($50). 3. I turned on each TV and had it tune the various DTV channels that are broadcast over the air. There are about 30, 10 of which I care about. Not huge selection, but 90% of what I watched via Comcast, only in HIGHER RESOLUTION. That's right, what Comcast was charging me $80+ a month for I get for free and it is actually higher resolution (mostly 1080 vs. 480 from Comcast). 4. Just to make sure I had plenty of options, I put TIVOs on a couple of TVs to catch interesting stuff as it comes along and also enable Netflix streaming, plus I got a couple of AppleTVs for serial episodes (so far useless, but the jury is out). I also hooked up a MacMini to one TV so I can get other streaming content (e.g. when there is some hot breaking news I can tune BBC etc.). Is it perfect? No way. ESPN does Monday Night football, and that is cable only. I figure if I want to watch those games I'll go to a bar ($80 buys a lot of beers). Other stuff, like Food Network, is just gone. No biggie. In worst case, I'll read a book (one of my New Years resolutions was to read more anyway). Did it end there? Of course not. I'll spare you all the gory details, but Comcast screwed around with various bills for bogus things until I finally agreed to pay them another $15 just to never darken my door again. Reluctantly I sent in the check, having been told that really was the bottom line. Then a month or so later I get a check in the mail from Comcast for $15.91 saying I had overpaid. Does it end there? Who knows. But Comcast really will never darken my door again. read more

Copmcast is the workst company in the Bay Area. The customer service is rediculous. Avoid this company

Comcast has a 12 hour planned outage and does not give customers any advance notice. World Class Service Failure.

Great service. Very friendly staff that satisfied my needs in record time. I am a very happy customer.

Called complain about slow internet service, also problems for neighbors on my block also. Comcast told me my modem no good which I disputed. Later tried to upsale a bundle to me. I said no thanks just please provide the service I am paying for read more

I got suckered into comcast 2 years ago at SF State as a student. After my package expired, my cost started to spiral up. After renegotiating another package - this one with no time limits and, of course almost double what I originially paid for the first timer TRIPLE PLAY PLACKAGE. Again, the bill kept creeping higher and higher. In the end, I find out I've been paying fifteen dollars per month for an HD box for 2 years. I don't even have HD tv! Why diod they give me an HD box? ALso noticed they started charging me for HBO - I never signed up for that. I am on my way now to return the HD box for a regular one and hopefully get reimbursed. Just got my new bill - its even higher than the last month. Hate wasting my only day off to go visit their store. Think I will just switch over to Infinity or ATT. Comcast does not look out for their customers. read more