I wonder if I can somehow go to 0 stars. You do not want to use Comcast as your ISP. If there was any other alternative for me, I'd change in 5 seconds. All support is off-shore. All appointment windows require your presence, unless you absolutely brow-beat the customer service people and then the lag is 2 weeks. 99% of the wire is outside my house. If there's a signal strength issue, why can't Comcast test the outside wiring without me? Comcast says they have the customer service guarantee. I guess that means "we answer the phone!" because there's no customer service emphasis at this company. After learning that my service would continue intermittent for 2 more weeks before service call, I requested a credit covering the period from my initial report until the service appointment. Nope. Call back after that appointment and we'll do it. I get to waste more minutes calling or chatting AGAIN?! Is the service going to magically fix itself before the service? I'm madly looking for alternatives right now! TV service is quite good which makes their inability to handle Internet even more frustrating. Anyway STAY AWAY IF AT ALL POSSIBLE! read more

How is it that Comcast / Xfinity only has 4 - well now 5 with mine - reviews? That in itself is frightening. Please note that they have a ONE STAR overall rating. I would like to give them a big fat ZERO, it that was possible. They " serviced" my service and somehow took my home wifi from a private wifi to an xfinity hot-spot and things have never been the same. I'm constantly dropped, I have to rearrange my settings constantly to pick up the hot spot IN MY HOME FOR WHICH I PAY FOR A COMXAST/XFINITY INTERNET. I'm obviously frustrated and looking elsewhere NOW. Ready to scream!!! read more

I will never again use xfinity...it has been a nightmare...I moved to a location without the service and needed to transfer services to the new owners of my old home...Comcast/Xfinity did not cancel and was billing me and the new owners service for the same address. I have called multiple times and they keep telling me it has been taken care of....but yesterday I got a email that it went to there collection agency. Really how incompetent can so many people be! So disappointed I am now getting a new home where they offer Xfinity and I will never use them. I am so frustrated! read more

Easy to over charge, and don't hold up to promises. Sorely disappointed.

Terrible internet connection at all times. Slowest provider I've ever had. They claim they are improving their speeds, but they are seemingly much slower. read more

I do not recommend Comcast/xfinity at all! They are liars and very unprofessional; Giving one star was generous! I have been hung up on, lied to and been given BS every time I have called over the last week. They screwed me over financially by taking two payments even though only one was authorized, and an agent was supposed to have canceled the first one, so I made the second as promised on the day promised only to find out after my bank account went negative that they never actually canceled the first payment. Then, they refused to refund one saying that my next bill was due also and therefore they could not refund any money as it was all due and that the payments were made from the my account. THEN, two days after canceling I receive a NEW bill for July7th thru August 6th!!! I called and Ellena, a supervisor told me that she would issue a refund on ny debit card butbit would take 3 to 5 banking days. I called again today and was told there is no pending refund because I made the payments and owed the money. I have also been given different numbers of money owed EVERY time I have called!!! I have filed with my bank against one of of these charges as I did not authorize two payments. My bank so far has sided with Comcast, so the second I can deposit money, I will close that account as well. This has been a sh*t show and unfortunately it has caused so many problems for me financially, including not being able to buy food for my daughter and I. I was just told that to speak to a manager i need to call back after noon in an hour and 45 minutes but a manager will tell me the same thing. I won't give up on this! The actual internet service was great, but the customer service is obviously outsourced and they will f**k up your accounts if they have access to them. If you have or get comcast, pay your bill with cash at the store and ALWAY get a receipt, because otherwise they will screw you too. read more

Xfinity, (AZ) has the worst customer service, Heaven forbid that someone could read English and answer a simple question about a lousy channel for their tv service. I wasted two days worth of them responding to my messenger question, and in that time they had 7 different reps. changing up and replying, half of them kept repeating themselves to go to their darn feedback page link. Then I signed onto my account, and no 24 hour call service available, so I got a chat session going through my account. OMG....It was like talking to a wall, and no offense, but they where located in India, and they started to proceed to tell me about the channel line ups. Can't take it. Damn...got to look into other companies, even if it means breaking up our bundle. Beyond ridiculous. Oh, I might add, I sure miss my AT& T who was able to provide us with 7 wireless boxes, and great channel line up, phone, and internet, for $30 less then what Xfinity charges, and Xfinity is not wireless, and less channels, they have TCM and DIY and cooking channels all as additional cost channels. Wow, and their system is not as good as AT&T. Nightmare, simply for asking one question, about 1 channel. No wonder all the neighbors have Dish around here read more

Without going into all the gory details allow me to say that it has now been over five weeks since my first contact with Xfinity. I have had the same promise three times, and three canceled install appointments. They are now willing to reschedule me for February 8th with the same assurances that I had three previous times. Do yourself a favor and go to anywhere else or just update your library card. Xfinity has the worst customer service department I have ever experienced. They should not be allowed to operate wihout cable competition in all of their markets. Where are our political regulators at and why do they allow Xfinity to hold us hostage? read more

I have been a customer for several years and only have internet with 4 Chanel's. The Xfinity representative did not help me lower my bill to my previous payment. It does not make sense to be over billed for just the bare bones basic service. Ready for a new service provider now and looking. You can thank your representative that was not helpful and you will be losing a loyal customer. read more

This is for service in June 2017. My service was sketchy- first I book a service call and they make it a new installation (I've had service for 10 years). I spend an hour on the phone fixing the service call. The guy is right on time, very cordial, completely inept. 4.5 hours later (I honestly think they stayed to be in AC in the summer), still problems and needs to reschedule to complete call. Made random recommendations including drilling into a wall for a temporary fix. A second rep shows up, does nothing but ask me for water and walk around my place getting the floors filthy. They leave and I find a history of GUN websites searched when I was out of the room. I'm not against guns but gun purchasing sites should not be searched by a tech rep on MY laptop. I cancelled the followup, felt totally unsafe and actually figured out the issue after they left and fixed it myself in 20 minutes...it was a setting, and now I'm wondering if they did it intentionally. read more

Xfinity is the absolute worst. I was intrigued by their $12 per gig of data use for cell service. I went to the store and was sold a Triple X Starter package - internet, home phone and 140 channels of TV. After installation I went back to the store to get new SIM cards and start using their cell service. I was then told that I would have to but new phones I. Order to get the cell service. This was never mentioned to me and even the sales person was not aware of this. Classic bait and switch. My advice AVOID COMCAST/XFINITY AT ALL COST. Only gave one star because zero was not an option. read more

Absolutely the worst service ever. I have spoken with 4 representatives about the same topic and received 4 different responses. If you want complete incompetence than you should use this service. I wouldn't recommend this to anyone ever. Stay away unless you want a big corporation deciding whatever they want when they want it. Absolutely will never return! read more

We have had comcast for nearly 30 years in the Catalina Foothills and are awed by its consistency. You can count on your available channels to decline, always ones you like such as Spike, TCM. The home shopping channels and Spanish-language soap operas are evidently the gold standard. You can also count on a steady rise in monthly rates to go with the reduced offerings. My wife was recently on the phone with a comcast rep until 2 a.m. to straighten out a problem that developed from a comcast service call. Apple TV, here we come! read more

I wish I could give them 0 stars. So to start, when I first set up this account a year and a half ago, they set up two accounts in my name and attempted to bill me for two of the same service for four months. After many phone calls with them, it was finally resolved. I did really like their service after that and thought it had been an honest mistake with the initial account set up. Fast forward to less than two months ago: I moved a few miles away from our previous residence, and found out that Comcast Cable does not service the area. When I called to cancel my account, I was told at first that I needed to pay an early termination fee. I disputed this charge with them based on the fact that it is unreasonable to require someone to live in a certain area to fulfill a contract. After several phone calls and being bounced around to different departments, it had not been resolved. In the meantime, two weeks after I moved (one of those weeks was Christmas), they had already sent me to an informal collections for the equipment, tacked on an "un-returned equipment fee" and I was receiving several phone calls a day telling us to return the equipment. So then I went to the store, because I also needed to return equipment. They gladly took the equipment, but then I was told that they don't have access to your billing account and they gave me the number for Comcast (great business practice btw Comcast- why even bother having stores?). I called Comcast in the Comcast store and was told to wait a week to call them back to confirm it had been resolved. A week later, I spoke with someone who told me that it was all taken care of and I was not responsible for the fee. What a surprise- A week later, I received another call from them again, attempting to collect the fee and they acted like it had not be resolved. I was able to "resolve" it on that call by speaking with an agent and this time, I insisted that I receive a confirmation number, ensuring me that termination fee had been removed from my account. When I checked my mail today, I had received a bill from Comcast for the fee as well as a Collections Notice from Credit Collection Services. Keep in mind that I returned their equipment when I went to the store two weeks after I moved. Also, I moved on Dec. 17th. It is now Feb. 1st, which means that while it took them forever to get my account set up right in the first place, they somehow managed to send me to informal collections for the equipment within 2 weeks and then to actual collections over a fee they should have never tried to collect, within 45 days. Who sends someone to collections within 45 days, let alone someone whom you have had multiple calls with and ensured them they wouldn't pay a fee??? Maybe I should send them to collections for the hours and hours of my time they wasted when they first set my account up wrong and then billed me incorrectly when I closed it. Needless to say, the FCC, BBB and AZ Attorney General's Office have all been notified. If you have any choice at all, DO NOT USE COMCAST..... And maybe Google will see this and install fiber optic cables in AZ???? Please Google.... save us!!! read more

If I could rate them a negative I would. I had to switch from Cox (sad face) when I moved outside the city limits. I talked to six...yes six....Tier 1 tech support agents who couldn't help me and would not transfer me to Tier 2. They did tell me that someone from Tier 2 would call me back in 30 minutes and and hour and a half later I called them back. After two hours on the phone going over the same information, they said they would have to send out a technician to my house. Wait for it....it will take a week to come out. OMFG....I HATE HATE HATE Comcast and I will tell everyone and their mother to run as fast as they can in the other direction. I am in my 30 day window of new service and I think I am going back to DSL. read more

Came out to install service, said they had to run a line and would be back tmrw, never came. Calls, no response, "someone will call you in 30 minutes- a supervisor" don't believe that for a second. ARE THERE ANY OTHER OPTIONS FOR THIS AREA?! Please someone tell me read more

We were planning to switch to Comcast, they came out to set up our service but said that the had to run cable to the house and that would not be until 3 weeks later. However, they ported our phone from our service so we are without home. This is an impossible situation and the company is unable to restore our service. The one star is probably more then they deserve. read more

I called two weeks ago to transfer my service from my soon-to-be former residence in Tucson to a new residence in Denver. I was told that everything was taken care of, that I could do a self-install once I arrived in Denver on June 27th. Even got a reduction in rates because of a different market. Well, I'm here in Denver and I have nothing - no cable, no internet. Because I have my own modem and the Comcast "Mountain Region" has not removed it from its inventory, the Comcast "Rocky Mountain Region" cannot accept it. I could, of course, buy a new modem and get service right away, otherwise it will be 24-48 hours before the appropriate changes can be made. It doesn't matter because the cable outlets in the house do not work, despite the previous owner being a Comcast customer. The earliest service call I can get is 3 days from now between 4 and 6 PM. I spent over 2 hours on the phone with four different reps, got three different stories, but in the end I have to wait. The first rep said that he would call me back no more than 40 minutes later - never heard from him. Next stop - Cox or Time-Warner. read more

Apple TV and an indoor antenna from Best Buy does the trick. Dump Comcast as quick as u can....Indoor antenna gets local channels but don't buy a cheap one and Apple TV is great! I am so sick of paying the high price and getting nothing but slow service and too many Spanish channels. I'm done with them. read more

Very unfortunate that my location only allows me to use Xfinity. I have to restart the modem every couple of days or so. It's a huge pain to deal with. If you have a choice go with someone else. read more

I gotta say, it seems Comcast has recently upped their game after years of being demonstrably the worst in customer service. I've had to call twice in the past week (separate issues), and I immediately noticed the improvement- no more long-ass recording of how to reboot your router (really, like we need that anyway...I can unplug something without 6 minutes of instruction) played three or four times before you're allowed to talk to a sullen troll. The phone tree itself is greatly simplified, and uses intelligent voice prompts that actually work! When you DO get through to an agent, it's a pleasant person who actually knew what she was talking about (both times! Different people!). While the call center wasn't able to fix my issue either time (one was an area outage, the other is an issue with the cable in my house), it wasn't an unpleasant experience. I dare say I would rather NOT have bamboo shoots shoved under my fingernails than call Comcast. I would not have said that one year ago. read more

Unfortunately, cable TV companies are primarily monopolies. Depending on the area in which you live you're pretty much stuck with the monopolizing cable company in that area unless you choose to avoid cable service altogether. I've lived all over the country and have experienced cable companies bad and good. Sadly, Xfinity TV in Tucson is the worst I've ever encountered. This is a "service" that is at best, only marginally worthy of even being referred to as a "service" and at worst, it is the utter lack of a "service." This cable company is a not-so-hot-mess that has added all kinds of bells and whistles no one needs (do you really need to talk to your remote? Especially when it doesn't do what you've asked it to do?) Probably not. But what you do want is reliable performance of at least the most basic cable services that have been around for years. But with Xfinity in Tucson you won't get anything like reliable performance. Want to delete something on DVR - well, maybe you can and maybe you can't - and this particular non-service issue can go on for at least a week or more. I've grown all too familiar with the Xfinity Tucson message: "Your DVR service is not available at this time." Then there's my personal favorite: the picture freeze, where whatever you're watching or trying to watch just freezes and you have to reboot the whole system. Yes. Reboot. And if you're forced to reboot while you're recording something, that recording will be interrupted during the five minutes or so it takes to reboot. This lovely situation happens to me at least once a week, often every other day, and sometimes every day. Then there's the appalling lack of non-premium channels offered with Digital Preferred. No Sundance, no Ovation, not even CMT. And if you scroll through the Guide can you see at a glance the shows you've chosen to DVR? No. Of course not. They don't show up in the Guide. Instead you have to take three additional steps to see what is actually scheduled to record. And if you accidentally choose something to record something on a channel you don't receive with your package, you won't get that message. Instead, you will get a message that the recording you've set is confirmed, but then it simply won't record it. And, maybe worst of all, if you need customer service because of Xfinity non-performance or breakdown, forget about getting anything resolved by phone. Xfinity Tucson doesn't seem to bother with providing sufficient training for their poor phone reps. This is probably so they can charge you $70 for a service technician to come to your home. And then you will have to fight like hell to get that charge reversed. Their much touted "talk to" remotes are basically shoddy pieces of equipment, and often fail to perform basic functions in a timely fashion, if at all. These are only a few of the reasons why Xfinity Tucson is the worst cable company I've ever encountered, and if you find yourself stuck with it, my sympathies. read more

comcast has billed me for 4 months for tv, internet, phone service from comcast......i have no equiptment and therefore no service from comcast.....have written/called to tell them of their egregious errors, but to no avail.....still being billed...and they are now harrassing me for back payment......idiots !!!!! anand yogendra, 6655 n canyon crest drive, 10161, tucson arizona 85750......520 303 3319 read more