My son was insulted by both salespeople for not applying to college in time, the salesperson sold…read moreus a phone, charged us, transferred the old phone to the new phone only to say, "oh your camera and screen are damaged, you'll have to get that fixed." We lost $55 dollars in the end after staying there for over an hour to "fix everything." She was not concerned about it; it wasn't her money, so she didn't care is the experience it gave me. Additionally, she was on a rant the whole time about her friends and family member's drug use. It made me feel super uncomfortable. Finally, while I know it's their job to upscale, I felt that's all they cared about.

Absolutely rude and horrible service from Antoinnette, avoid this location…read more Absolutely rude and horrible service from Antoinnette, avoid this location.

Dean installed a Starlink dish for me. When he ran into some problems after a simple accident he…read morewas honest and upfront. He took responsibility and followed through on completing the installation. Finding reliable help isn't always easy, he is one I'd trust again.

Dean recently installed a STARLINK dish for me and did a fantastic job! It was in a challenging…read morespot on the back of my house which I definitely couldn't do myself. He was knowledgeable and has done many Starlink installs on a variety of different types of structures - and it shows. Call Dean if you need any kind of satellite dish installed!

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

There are a lot of drawbacks to this service. Technically it works well and we haven't had any…read moresignificant outages or troubles. It's not cheap, and it seems like everything you want costs extra. They barrage you with up-selling telephone calls, usually on the order of three free months of HBO and Showtime (after which they charge a lot). If you don't cut them off early and firmly they'll sign you up for it without your permission, then you have to call them up and persuade them to cancel it, which is also difficult. The worst part was when I sold the house that had the service. I had no trouble disconnecting the service, but they said they would sent me information later on how to return the equipment, but I didn't receive anything. If you don't return it within 21 days they charge you a fee. I called and after being transferred twice got them to agree to send another return kit, although it never arrived. I called again, got transferred again, and had them send another return kit. I'm now waiting on that one; we'll see. On-phone time for each call was about 30 minutes (including some more up-selling). Update: I finally got my return instructions, which were: put everything in a bag and take it to a UPS store, they will do the rest. It seems like that could have told me that on the phone, or even in the initial email, and saved a lot of trouble.

We had DIRECTV for a couple of years , from early 2019 until May 2021 when we moved from our home…read morein R.B. & cancelled the service by phone & returned their equipment as per the contract. Unbeknownst to us, DIRECTV kept billing our credit card, which was paperless and inactive. They billed us for 57 months, $6815 in total until we discovered it. When we contacted DIRECTV , they credited back 5 months. Upon further discussion they offered to reimburse us $1000, then upped to $2250. They refuse to reimburse us the remaining $3900. They know they charged for services that they did not provide for 57 months, as proven by the small reimbursements that they offered. But apparently feel that they can get away with making it difficult for us to recover the balance of the unauthorized charges. DIRECTV is a dishonest company, to say the least.

You get what you pay for, low price but customer service, on mobile anyway sucks. The people,…read moreespecially the woman is a bitch.

What a clown show. We came in here NINE times trying to get our phone upgrade…read more They gave us a replacement phone because the new phone "didn't work". we dropped off the replacement phone and a few weeks later were charged $1500 for that phone. we headed back into the store and they noticed the error and fixed it. "oh yup! we see right here you did return it. looks like someone forgot to click a button". (....what?) they refunded us. THEN instead of giving us monthly installments for our new phone, they charged us the full anount up front. $1100. We went BACK into the store and their response? "oh how odd...yup this has never happened but unfortunately our store manager isn't in today and you need to come back Monday" avoid this store at ALL cost.

Renee did such a wonderful job! I had such a great experience! I don't normally enjoy coming into…read morethe xfinity store but she definitely made it enjoyable. She also helped me get the best deal. In talking to her I discovered that she is still new so I was even more impressed! One thing I would encourage her to do is try to connect with the customer on a personal level during everything. I know that there are a lot of steps to focus on when setting up an account and that she was doing it as fast as she could which I really appreciate. But even if you have to pause with what you're doing on the computer to interact with the customer, the little bit of extra time will be worth it because you turned an already good experience into a wonderful one! I wish you all the best in your new position! Spencer

I canceled my Xfinity service after months of unresolved billing issues. My internet bill was…read moreconsistently much higher than the quoted monthly price, and no one could clearly explain why. I was also charged over $400 for an Xfinity Mobile account that I never activated or used. Although Xfinity acknowledged the account issue, I was never refunded the money I was charged. After countless calls, chats, and time spent trying to resolve it, I was simply told it was too late to issue a refund. This experience was frustrating, time-consuming, and disappointing. I hope Xfinity improves its billing practices and customer service so other customers don't have to go through the same thing.

Highly recommend Jeff for TV mounting. He arrived on time, well prepared and we got straight to…read morework. Ours was a challenging project- an 85" TV mounted overhead. Jeff is thoughtful, experienced and communicates well. Thank you for your valuable insights and assistance on this difficult install!

I had Jeff out to install an OTA antenna. I had assumed he would need to put it in the attic but he…read moredid a thorough analysis and put it on my roof. That setup was less expensive and I have great reception now. He's super friendly and was able to work with my schedule. I got one other estimate to do the job and his cost was literally 1/10th of the other one.

The service I requested for my home was to install a 65 inch TV above my fireplace, which is a…read morecontemporary style fireplace, which was very challenging and took a lot of expertise and craftsmanship to build and put this TV up & build around and into the fireplace. These gentlemen did a wonderful & amazing job very professional, Hard working & creative at what they do and how they were able to customize and build into my fireplace, not only did they do an amazing job they are very professional, creative and tidy very clean & organized in getting this complicated job done! Coop the owner and Dave did a phenomenal job and I appreciate their hard work and dedication! I highly recommend their services!

I feel tremendously lucky to have found Coop and HTC. I received quotes from three other companies…read moreand his was so much better that I was honestly skeptical, but I am beyond happy that I went with HTC! They are perfectionists. I can't say enough good things about their quality of work, professionalism, responsiveness and ease to work with!