While searching for a car, I decided to call CarMax Burbank. Little did I know I was about to speak…read morewith one of the warmest and happiest people I've ever encountered. Her name is Geysa. We've never met, and I don't know her personally, but from the moment she answered the phone, I could genuinely feel her kindness, positivity, and welcoming spirit. She made me feel valued as a customer before I even stepped foot in the dealership. I'm scheduled to come in on Tuesday, August 4, to purchase a vehicle, and thanks to Geysa, I'm truly looking forward to the experience. I don't know every CarMax location, but if Geysa is a reflection of the customer service at CarMax Burbank, then they've set the bar incredibly high--not just for other CarMax locations, but for dealerships throughout the Los Angeles area. Geysa's energy, professionalism, and genuine warmth immediately made me feel welcome. She turned a simple phone call into an experience I'll remember, and that's something special. Thank you, Geysa, for making such a positive first impression. I can't wait to meet you in person!

Around 7:15pm, I arrived at this location with my husband and daughter. We approached the customer…read moreservice desk and waited in line. As customers were greeted and assisted, we continued to wait. There were 4 employees standing near the customer service area speaking amongst themselves. Around 10 minutes later, we were still not greeted or assisted. Due to the employees lack of acknowledgment, we began to get frustrated. I approached the group of employees that were standing nearby, and asked if we could get assistance. The employees all looked to one another, then 1 employee stepped forward. This employee asked if we had an appointment, to which I replied no. The employee stated that they do not take walk-ins after 6 o'clock. He continued to ask questions such as, have you been a customer before, do you know what kind of car you're looking for. To which I replied yes. This employee then continued to speak, explaining that they do not accept walk-ins after this time so the availability of their workers. After receiving this information my family and I left. I don't have an issue with their policy or procedures regarding walk-ins. I have an issue with the lack of professionalism and customer service. There were several employees available who could have stated this information upon our arrival. However they continued to ignore my family and I. A little courtesy and respect goes a long way. Clearly the employees here don't possess those qualities. While I possesses an appraisal offer for my trade in vehicle, I will seek service elsewhere.

I went to Burbank Tesla dealership on San Fernando Rd. in Burbank. i meet Isaiah who works in…read moresales. Isaiah was kind enough to let me test drive a Model Y last week. After the demo he signed me up so I could take it home Overnight. I fell in love with the Tesla! I'm in my 60s and the new way of purchasing a vehicle is new to me. Isaiah answered all my questions, was responsive to all of my text messages, and helped me locate a vehicle. During my purchase I had many questions and Isaiah was very professional, very responsive to all my needs. If it weren't for Isaiah, I probably wouldn't have purchased a Tesla. There were times that he was extremely busy, but always found the time to respond to me in a timely manner. I highly recommend seeing Isaiah in Burbank if you are interested in purchasing a Tesla!! He is the Best!

Man. Where to begin. Internally, and externally their communication is terrible. First they say…read morethey're dropping our truck off on Friday at noon. They do not reach out at all Friday. After we had to reach out, they say they'll drop it off Saturday. Saturday comes and there's no communication, until 4pm and all of a sudden they want to come otherwise they'll charge us a fee... with absolutely no heads up or communication all day. After some back and forth on Saturday we agree to a drop off on Monday at 4pm. Guess what these people do? They just show up at 320pm, a whole 40 minutes early with ZERO heads up, or communication whatsoever all day. And the cherry on top? The truck was filthy when we got it back! Such a nightmare.

I had a great experience working with Dro at Empire Auto in Burbank. He went above and beyond to…read morehelp me get into my new car, even when there were unexpected issues along the way. He stayed professional, kept me updated, and made sure everything was taken care of. I really appreciate his persistence and dedication. If you're looking for someone who genuinely works to get the job done, I highly recommend Empire Auto! There is a reason Empire is the best.

Alex Keshishian at Empire Leasing is simply the best! He made what I thought was impossible happen…read moreand got me an incredible lease deal. Professional, honest, responsive, and truly committed to getting the best for his clients. Alex went above and beyond from start to finish and made the entire process smooth and stress-free. I couldn't be happier with the experience. If you want the best deal and someone who genuinely cares, ask for Alex. Highly recommended!

I recently worked with Tiger Hakopian at IMX for my Toyota Sienna. I've been working with Tiger for…read moreover 12 years, and he's always been honest, reliable, and very responsive. He explains everything upfront, so there are no surprises later. Unfortunately, when I tried to sell my 2023 vehicle, I didn't get a great deal, checked four different places and ended up getting the lowest offer. That said, I'll still continue working with Tiger and highly recommend him for his professionalism and transparency.

Just leased a 2026 Hyundai Tucson through IMX and had a great experience. Robert was the person who…read morehelped us, and he was fantastic throughout the entire process. He was very courteous, took the time to answer all of our questions, and made everything simple and straightforward. Best of all, he was able to get us the car very quickly and at the best price we could find. The whole process was smooth and stress-free. Highly recommend working with Robert at IMX if you're looking to lease a car!

I've bought two cars from them, and both experiences were outstanding. The team is professional,…read morehonest, and incredibly helpful throughout the entire process. They made everything easy and stress-free, and I truly appreciate their excellent customer service. I highly recommend them to anyone looking for a great car-buying experience. Thank you for everything!

Excellent service took care of everything from A to Z, just told them what car I want, they got me…read morethe best deal negotiated the best deal and delievered the car, definitely recommend 100%

I honestly can't say enough good things about this company. I've used them three times now, and…read moreevery experience has been easy, stress-free, and completely trustworthy. I've leased two luxury vehicles through them, and most recently I helped my elderly aunt and uncle lease a new car as well. This time we worked with Arpi to secure a lease on a Kia Sportage Hybrid, and she was absolutely incredible. She is genuinely one of the kindest people I've ever had the pleasure of working with. She was endlessly patient, accommodating, and responsive to every question, request, and preference we had throughout the process. My aunt and uncle had a lot of specific needs, and I honestly think many people would have walked away from the deal because it required so much extra time and effort. Instead, Arpi handled everything with kindness, professionalism, and grace. She never once made us feel like we were inconveniencing her. Her manager was equally wonderful, approving several special requests to make sure my aunt and uncle were comfortable and happy with their lease. After working with this company for the third time, I can confidently say I won't use anyone else. Their customer service, patience, honesty, and pricing are truly unmatched. If you're looking for a car broker you can trust, I couldn't recommend them more highly.

I was skeptical using a broker, but this team did an amazing job. They found me an unbelievable…read moredeal on a 4runner lease, provided excellent communication, and were transparent throughout. I plan to use them for my next purchase as well.

Carlos Valdes Laris Petrosyan…read moreThe best worker the best service thanks for helping Good job best respect best service

I usually ALWAYS AVOID DEALERSHIPS for auto repairs because of markups. I've always lived by this…read morerule. So when my Check Engine light came on, I took it to my 3rd party auto mechanic, who said my '18 Volt needs a new EGR valve (failing emission) for about $4k out the door. By chance I called Community Chevy's service department and spoke with Jose. He checked the VIN and told me to come asap bc in a few day's my Chevy's manufacturer's warranty was going to expire - and if that was indeed the case, the EGR valve would be 100% covered. I rushed there, dropped it off, and Jose courteously took care of me, and arranged a free Lyft back to my home. Despite being backed up, he called me the following day to say my vehicle's EGR valve was faulty and has been replaced, free of charge! I was so happy and thankful. I took it home on a Friday, but in the evening, the Check Engine light came on again! I was scared because I knew my car's warranty would be over by Monday, so I left a message with the dealer's receptionist, voicemail, and texted their department - I wanted to make sure there was written record I was contacting them about this issue BEFORE my warranty was up! On Monday Jose called me, apologetically, said not to worry that they'd take care of me... I took in the car, he apologized again for the inconvenience, said they'd not only give me a free oil change, but would take care of my car rental.. for FREE! They even had a Lyft take me to the rental place! A few days later Jose calls to say another EVAP component failed, along with them finding a bolt puncturing the AC line, and other repairs - all completely done for FREE. I have never had this happened to me - such a positive experience. They stuck by their word, on a warranty I didn't know existed! I probably saved about $6-7k in repairs by randomly calling these guys, and they found more issues that were promptly fixed. if you have a PHeV or Electric Chevy, and it's 8 years old or less, CALL THEM ASAP don't pay for your repair! So happy with my experience, and Jose's friendliness! ALSO NOTE - if your PHeV or Electric Chevy's original sale was in California, there is a state mandated 15-year / 150,000 mile warranty on emissions (except battery), or, a 10-year / 150,000 mile warranty for the battery - for certain vehicles. Google "California Air Resource Board" - this is SEPARATE from the Manufacturer's Warranty, and you may get pushback from the Dealership. Just research and educate yourself and save money.. like me! THANKS JOSE!

I had an amazing experience with Century Auto Leasing & Sales! Arkady did an incredible job helping…read moreme find the perfect car. He was professional, attentive, patient, and really took the time to understand what I was looking for. I absolutely love my new blue Lexus! The entire experience was smooth and enjoyable from start to finish. I highly recommend Arkady and Century Auto Leasing & Sales to anyone looking for a great car-buying experience. Thank you, Arkady, for making the process so easy and finding me the perfect car!

The entire process was easy and convenient. There was no stress and it felt like I was working with…read morea friend from the beginning. So happy with all the work they did for me to get me the best possible deal. Tony was helpful throughout the entire process and took his time finding exactly what I wanted.

PRESTIGE AUTO MART thank you for getting g my car.special thanks to Vlad.very professional and…read morestrong salesperson.got my car too easy and delivered very same day.

After visiting several dealerships, my brother recommended Prestige Auto Mart in Glendale &…read more I finally found exactly what I was looking for. The entire experience was smooth, professional, and completely stress-free. A huge thank you to Arthur ("Hollywood") He worked incredibly hard to get me the exact car I wanted ( actually even better then I wanted with a lot more added features ) at a price lower then what I was budgeting for, which was pretty incredible. He was knowledgeable, honest, patient, and gave me great advice throughout the process. I never felt pressured or rushed, which made all the difference. He has excellent customer service, great communication, and truly cares about the customer. If you're looking for a quality vehicle and someone who will work hard to get you the best deal, ask for Arthur aka Hollywood at Prestige Auto Mart in Glendale. I will definitely be back for my next car!

National auto leasing keeps their word! Top quality and the communication is excellentread more

Hands down the best car buying experience I've had. Garen was amazing to work with from start to…read morefinish -- fast, professional, and made the whole process smooth and stress-free, even in the evening. I ended up purchasing a fully loaded BMW iX xDrive45 and couldn't be happier. Highly recommend National Auto Lease and Sales if you're looking for great customer service and an easy buying experience.