I want to start off by saying I live on the island before and XO Bistro was always my favorite restaurant to eat. I love the food and have no complaints about the food it's amazing. Now as far as the service I have a problem. My husband and I visited the restaurant on November 13th the hostess found us a seat and the bartender, waitress our table. She was great and made sure our experience was a good one. Our bill was $100 and we also tip $30.00. Because we enjoy the food and service so much we decided to go back the next day. We call ahead to order because the restaurant stop serving food at 10:30pm. Olivia answer and took our order, she communicated that they were at capacity and that we might have to take the food to go. Once we got there it was full but we ask can we wait about 10 minutes to see if a table comes free be cause we prefer to dine in. There was a new staff working and the lady who was the hostess seem to be annoy with our request. We order a drink and waited outside until a table came free. Five ladies show up and a table came free, but instead of calling us it seem like the hostess was going to sit them. So I went in and place my purse on the table to remind her that we were waiting, she seem more annoy and here is where the bad service begun. She refuse to give her name but wore a hunter green dress. She bluntly started to ignore our table. I ask if it was too late to add an appetizer at 10:32 and she communicated yes, but then proceeded right in front of us to take the other fives ladies good order. My husband ask for hot sauce, she literally ignore him. I had to get up and get it myself. I had to get up and go to the bar to get him another drink before the 11pm came and drinks stop serving. The lady in the green dress brought the drink, spill it in my husband food put it down and just walk off. We remain quiet and patient. We sat at the table waiting another 30 mins to see if anyone will touch the table and see if we wanted anything or even bring the bill. Our table was ignore for the entire time we were there. So I got up again and requested our bill, a bill they automatically place 18% gratuity on. I spoke to one of the bartenders dress in black and explain why should I tip when I was never service. She grab the receipt and said I know you would say that. I explain that we are here last night and my husband and I tip $30 to the waitress the evening before, so tipping was never a problem. The service was horrible and I refuse to pay for horrible service. She shoo me off and roll her eyes. I then ask if there was a manager on duty, she said no and walk away. I heard her complaining to the other bartender dress in Paige, she came over to find out what was going on. She explain that she remember us from last night and was a little more apologetic than the other staff. I don't want make this a racist complaint but you blatantly could see the other ladies were stereo typing us because my husband has locs, which is weird because we are on island. My husband paid with his platinum Amex and the lady in Paige was a little more apologetic and offer free drinks. I decline and communicated that all we wanted was the same service we receive the night before. She communicated the hostess working only works one night a week. I will love to dine here again because the food is amazing, but don't believe in spending my husband and I hard earn money at an establish that don't treat everyone as equals. read more