best prices in town i got a bed mattress nightstand delivered and assembled, i was approved in a minute great customer service read more

Thank you Moe for your phenomenal customer service! I can't wait to return for another amazing piece of furniture. read more

I stumbled upon Xoom 5 years ago when I first moved to Dallas. They completely furnished my first apartment; bed set with mattress, couch, dining room table w/chairs and two rug for a little bit under 2k. I know right? What a steal!! They came and delivered and assembled everything. I've had most of the furniture still today but I recently got a two new couches and love seat and sofa bed, which I got at another great price. They came delivered and assembled per usual but also dissembled the old couch and threw it away; there was a small fee added for the them to that but hey with all the money I saved why not pay it. I just purchased a new bed also great price!! I've been to a few other furniture places with friends and family and have never received the hospitality, and the hard work to get you what you want. They have several locations so if there's something you don't see in that show room please believe they have it at one of the others. My mother is moving out here and this is where I'll be buying her furniture and making sure she's comfy and sheek in her new place! read more

mo helped us. He was very helpful and kind. Best furniture in Dallas! Very exclusive and exotic furniture read more

Xoom Furniture - Love this - Furniture Stores Near Me - Richardson, Texas

My husband and I drove 45 min to the address on their website (Preston Rd). It was a construction site. I knew they had moved but I had never been there before and figured the right address would be on their website. We called and was told they have a new address (South Sherman St) and the person on the line texted it to me. Because it was not far we mad our way there. The door was locked. No sign saying Xoom or anything. The owner of the building said yes they have new furniture tenants and tried to knock on the door for us. I called the same number I spoke to someone on about 15 min earlier...no answer. I texted the person who texted me...no answer. Never again! read more

I have perused the Xoom furniture website after finding them on craigslist for a new dining room table. They seemed very appealing at first with advertising for financing (I'm more interested in buying cash...bad habit.... but could use some good marks on my credit) and they had a big selection which I liked. I found a table I thought was great and have e-mailed the price inquiry link multiple times to get one response that wasn't even appropriate to my question. The conversation went as follows: 1) Please explain how your financing works rates ect. 2) what is the price of the item? I got one response you can apply online for financing and how many chairs do you want. Well the picture shows the table with 6 chairs soo....I ask for the price with both 6 & 8 chairs. It has been several weeks with NO RESPONSE. I emailed them again three days ago explaining this and again no response. Based upon this experience I do not think I want to do business with them again and perhaps should go with a larger more reputable chain that holds employees accountable for customer service. This place seemed promising....what a shame. POST YOUR PRICES ON YOUR WEBSITE AND PROVIDE FINANCING TERMS TO POTENTIAL CUSTOMERS GUYS! ANSWER QUESTIONS IT'S NOT THAT HARD. read more

I wouldn't buy from this company. Worst customer service. Took me 3 days to confirm an online order. I kept having to call them bc they never called me back. They outsource their shipping so it was outrageously high. It honestly felt like I was inconveniencing them trying to buy their products. I cancelled my order and actually found it cheaper elsewhere. Customer service like this and they wont be around long. read more

I have recently purchased a black leather couch from them, I got their at 7pm and didnt leave until 830pm thats only because I had so many questions about the couches and pricing Ivonne was so nice enough to help me with all my questions and help me select one of my perference. i felt really bad because I know they close 8pm and I did apologize to her for keeping her after work, but her response to me was "its ok I love my job and I love what I do, so no worries". Now thats what I call GREAT Cust.Serv. She was in no hurry to get me out or anything. I instantly got approved it was that fast and easy! This the first time I have EVER written a review and I Mean every word of it. Check it out its fast and easy!!!! Thanks Ivonne, for helping me, me and mom both loved the furniture, our girl talk and you give GREAT ADVICE!!! read more

Great service! A large quantity of furniture available for display and in stock. Nice service very helpful. Prom assembly and delivery available actually same day delivery available if needed. Good experience, prompt service, and I couldn't be any happier. Thank you for good service. read more

Me and my husband bought furniture there for our new house and they worked a great deal with us. Marissa is awesome she doesn't let you leave the store unsatisfied. Mo the manager/owner is very kind and he has a great establishment with great products and prices. His staff is very professional and provide great customer service!!!!! read more

Unlike the other review on this site, I find that this company has the worst customer service I have ever seen. I ordered merchandise. When it arrived some of the cushions were the wrong color. We noted it on the invoice and called the store. This was Friday afternoon so nothing could be done at that time. We were told by our salesperson to bring the cushions in on Monday morning and she would take care of it and would have the correct ones sent right over and we could pick them up.When I arrived on Monday she was not even working that day. The person there took the cushions and told us he would call her and have ti taken care of. We didn't hear anything for a couple of days so we called and she said that she had been calling to get them replaced with no luck yet but it should be the next week. Another week went by and no contact at all form anyone. It had now been 2 weeks since we were delivered an incomplete order that we had paid for and were promised a solution. We were then told that it would be the next week again. I asked why we were being told to continue waiting while we still do not have merchandise that we paid for. She said that she called and was waiting on them. She then offered to give us back the incorrect pieces that were delivered to use until the correct ones came in. I asked why that offer wasn't made 2 weeks ago. She said that she had been trying to help us which is not true. Trying to help us would have been getting us the correct merchandise or offering a temporary solution to the problem prior to 2 weeks after the fact. I then asked to speak to her supervisor. She turned me over to someone who was not her supervisor but said he was the one who handled complaints. I asked if he was her supervisor and he said no. So I then asked him for the name and contact information of her or his supervisor so I could speak to them about the situation. He refused to answer the question and that he was the one who handled service issues. I then explained to him that he did not handle service issues because if he did I would have my merchandise by now. I continued asking him for very simple information that, by the way, he is legally obligated to give to me under FTC regulations regarding lease agreements. He refused saying that he could not give me that information. I asked him why. Was it a company policy? He again would not answer any questions. I have been in business for 30 years and a substantial part of that was in this same area of leasing merchandise to consumers. I know what customer service and legal obligations are. This company doesn't know either of them. I would never do business with these people. I guess if you happen to get what you want that you might be okay. However, if you ever need service from them you won't get it. read more