Horrible, Horrible company! Avoid them at all cost. They do not deliver on time. They do not honor their word when a product is to be delivered. They do not contact you about any schedule changes. I took a day off of work so I would be home when the shipment was to arrive. They were a no show and didn't care that I took a day off to receive a scheduled package. Then they tell me they can't guarantee when it will be delivered. AVOID XPO/RXO. read more

SADLY, XPO is the delivery partner for Macy's Furniture in Reno/Sparks/Tahoe. As of yesterday, two completely missed appointments with NO call from them to say hi, we're running late, or hey, we cannot make it today because..... Just crickets. First time, was told the truck had "mechanical difficulty" and could not deliver that day, the day after it was scheduled. XPO Tracking app sent via text kept showing delivery soon, then showing truck onsite after 6PM, when the appointment was for 11-1, it obviousy wan't at my home. Pretty sketchy, like someone is gaming the system. This happened during the initial 1st delivery date as well. Also, the truck tracking app is NOT using HTTPS encryption to protect client data. Nice to have my name and address exposed on port 8080. Just a lazy IP with port 8080 wide open. The second most hacked port on the internet. Kudos, security team. Now on the second delivery missed, they claim the vendor did not deliver furniture to them, a day after the missed appointment. Again, NO CALL, NO SHOW. I asked them why the local office could not pick up the damn phone and communicate with clients, are they incapable of picking up a phone and dialing the seven digits? Do they even care? I don't think so. The local office needs a refresher on project management and communication. From the several Google, Facebook, Twitter post this seems to be the MO. In the corporate world, two no call, no shows for an employee or manager would be fired on the first event. read more

We had a mattress delivered from Costco in Sparks, NV. I was told what day the delivery would be made and the time of arrival. They actually got here sooner than expected, unwrapped and placed the new mattress on the bed and took the old one away along with packing material. Both men were gracious. I was very pleased with the experience. read more

Delivery of my Peloton Row was handled quickly and with care. The delivery persons were friendly.

Kudos to Keylila for doing her best to take care of my issue but alas they did delivered a cord but it was the same delivery team as last time that screw me over, plus they are now rude, they just keep saying it was XPO's fault or something like i get it but i just wished i was told you guys are going to re schedule a cord delivery than keeping me in the dark because i didn't have any more information about it anymore, if i haven't said anything here then probably won't deliver it at all but with all these trouble they gave me a wrong cable, i give up i will give this issue to Peloton directly now. read more

Rxo - Shipping Centers Near Me - Sparks, Nevada

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Delivery process was excellent. The gentleman who delivered our peloton brought the unit into the house and placed it exactly where I needed it to be. They then plugged it in and checked to make sure that the screen was working properly. When I was completely satisfied they thanked me and departed. Bryan, please contact me personally to discuss an issue of safety. Thank you read more

Failed to deliver generator, either they lied to me or they lied to amazon! would give a negative -5 if I could, either way dont trust them! Couldn't deliver on schedule that they knew about 2 weeks earlier (they couldn't deliver, not due to limited drivers, weather on the pass, aliens interfering) they even sent me an text message confirming that they knew they had to deliver it on the appointed date. Then wanted 3 more weeks to deliver! Buy local, do not trust this delivery service!!! If you are a small town look to deliveries from a flock of chickens to be more accurate than this company! expect them to lie to the purchasing company as well as you! read more

They divered and assembled my peleton bike. They were in and out in 20 min and I already did a short ride. Everything was great. I liked that they worked fast be cause I have a lot to do. The also arrived on t I'm me and kept me updated with emails and texts about delivery. read more

Great job with handling and delivery of my Floyd couch. They went above and beyond by bringing it into my home and taking away the packing materials. read more

Love the communication of the entire XPO delivery process. Best I've ever had. And the team who delivered was super nice.

Our new refrigerator was delivered at the time stated. Communication was excellent setting up the time. The two delivery men were extremely professional, friendly, hardworking and went beyond expectations by educating us on how to register the appliance, and other details. Highly recommend this business read more

Prompt delivery with great communication. My peloton bike was gently carried to the third floor and set up. Everything was thoroughly explained. Excellent customer service. read more

I am extremely happy with my delivery. The guys were friendly and courteous. They unpacked my queen bed and set it up for me. I was pleased that they took the empty box with them. Very happy and I know my husband will be thrilled that he doesn't have an extra job to do when he gets home from work. Thank you! read more

Bought a gun safe on Amazon and XPO delivered it to my hour. Had ordered the extra set up by the delivery service and found out that this was not the case and the XPO drivers just brought the case into the house and that was it. I said that paid for set up and they gave the reply that they do anything except bring it into the house. After I complained, they complied and help me set it up in my house. This is second time that I bought the extra set up fee. Wouldn't recommend XPO. Vault is excellent, but delivery service is lacking. read more

Great communication! Quick, efficient delivery, and friendly. Nice to see people with smiles on their faces!

Delivery guys were friendly and efficient. Everything was delivered and installed as promised

Kinan and is partner delivered our bike today. They were kind, professional, prompt. Bike works great. Thank you. read more

These days, I'm afraid to order online because almost everything comes damaged. But I was pleasantly surprised with RXO. My patio furniture came in perfect condition. The delivery guys even unboxed everything, moved it to my deck, and hauled away the empty boxes. No small feat as the furniture was a large set from Costco. High five, RXO! read more

I purchased a refrigerator and they didn't want to move the old refrigerator into the garage. They wanted to leave it in the middle of my floor for my daughter to move until I complained and then they finally moved into the garage. They wanted to charge me a delivery charge to take it into the garage. I explained to them a delivery charger when they take it away from the residence. After complaining they moved it into the garage. On the good side they did a professional job hooking up the refrigerator and icemaker and did no damage moving into the house. I would recommend them! read more

I needed to make an urgent change the destination of a delivery and XPO customer service (800#) told me that I needed to call Living Spaces to get the address changed. I called Living Spaces and was put on hold for 45 minutes. The delivery date was for the next day and I was only going to be in Nevada for one day so it was urgent that it be changed. We had no choice but to go to XPO in Sparks to see if we could change to will call. Rhiannon (sp?) who was fantastic! ( I was in panic mode) said absolutely no problem. She and her wonderful team made it happen right then and there. I know it doesn't sound like a big deal but it was a huge deal to me after trying to figure out timing, weather and the fact that I live in another State and could not come back for a while. They were so friendly and kind - especially Rhiannon!!! Thank you XPO Sparks ! read more

RXO delivered our fridge immediately following a snow storm. They arrived a few minutes early, and prompt removed the old fridge and installed the new one in fifteen minutes. Great service. They delivered when they said they would even with a snow storm, and they communicated when they would arrive. Thank you! read more

The guys that delivered were amazing!! I would definitely recommend them this delivery company.

I had a Peloton delivery scheduled. The delivery staff called promptly before the delivery (~45 minutes). The delivery was right in the window described (3 hour window). Staff was friendly and efficient. read more

Very professional and very fast set up of washer and dryer!! Hauled away old ones just as fast! Highly recommend!!

This company was supposed to deliver a TV to the UNR campus that my department ordered using amazon and instead of delivering it at central receiving (1000s of packages a day get delivered there) one of their drivers just left it somewhere on the UNR campus on a Saturday (UNR isn't open on Saturday, this is specifically stated in the delivery instructions). I guess some student in the dorms now has a nice TV? Contacted XPO several times but no one replied. Ended up getting a refund through amazon. read more

These guys did great with removing the old sleeper couch and carefully moving in the new one.

They're a great delivery and set up service. Called to confirm the day before, and while a little late, Tony and Antoine were professional, friendly, and got the job done so quickly, that they more than made up for the fact they were initially running late. read more

$600 hot tub cover arrived with a tear. Despite saying "no forks", there were clearly forklift punctures through the box. Definitely would not recommend. read more

Rxo - Forklift punctures - Shipping Centers Near Me - Sparks, Nevada

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I can't stress the professionalism, support and ongoing communication from beginning to end. This was truly customer service at its finest. We had communication far in advance of the delivery, close to the delivery and 45 minutes before the delivery. Let me explain, we live in a rural area, lots of snow and a fairly steep driveway, the delivery was perfect, the timing was perfect and the those making the delivery were quite pleasant to work with. Thank you so much for your service. read more

Called prior to delivery, on time, placed product exactly where I wanted it. Great job, no complaints

Professional, efficient, on time. They had to borrow a tool, no big deal. Hauled away old appliance without issues.

Very friendly staff, ontime, and did fabulous work!!!

Excellent communications setting delivery expectations! Professional, efficient, and courteous delivery!

Very reasonable 3 hour time window provided a day before the actual delivery. On the day of delivery, delivery driver called within 30 minutes of our time window beginning and provided an accurate arrival time to my residence within 30 minutes of check-in call. Upon arrival XPO employees were polite and professional. They had my item assembled and placed in home ready for use within another 30 minutes from their time of arrival. Thanks! read more

A great experience with XPO! They kept me posted every step of the way - even were able to deliver 3 days early per my request. They were right on time and the drivers were courteous and helpful. Way to go, XPO! Thanks for the great service. read more

Amazing crew- professional, polite, friendly. Delivered my product 150 ft and down 37 stairs to my front door, before heading down another flight of stairs to setup product! Hauled all package away. Highly recommend white glove service! read more

Drivers were on time and nice. Followed all safety concerns for Covid 19.

We had a freight shipment ready for pickup yesterday and XPO never came. They did not call and did not show up today either. I contacted their local number and the representative said that the order was cancelled due to freight not being ready. This is not the case...XPO never came by our building. XPO is always late and never calls to update you. I asked if we should reschedule with another carrier and we were told that we should. I told the rep that we will be removing XPO from our system and her answer was "OK". Bye. No attempt to make the pickup right. Stay away from this company. What happened to XPO? read more

The crew came within 15 minutes of the phone call, and got my delivery in quickly, efficiently, and with a smile. Very professional. Great experience! read more

I waited for a TV from Amazon for almost 2 wks to be delivered by this company. On the day of scheduled delivery ( which by the way is so ridiculous-- waiting time is from 6am to 6pm, so your whole day is wasted)-- they didn't even have the decency to call/ inform me that they couldn't deliver my product! I found out by calling them instead! But the delivery people I have to say were professional enough to follow protocol by calling 30 mins before delivery-- and yes, thankfully the company followed through with delivering my TV on the 2nd schedule. read more