This shuttle service is unfortunately one of the worst customer service experiences that I have…read moreever had. The getting to LAX was fine and when she dropped me off, I said, "see you on Thursday at 11". Margo Stanley, the owner, said it was supposed to be 8. I didn't think too much about it until t was the day before my return. I texted and gave my flight information about my flight and my arrival was 11:30 am. She didn't respond that until 3:47 am which I wouldn't receive until I awoke. So I read the message stating that I had said 8:51 AM when I confirmed, which is true. Ms. Stanley simply stated that she had other appointments scheduled around my original pick up time and she couldn't wait two and half hours for me. No let me ask my other pick up if they want to go eat so we can kill some time. I would've even paid for it. Or even worse, it was a drop off and Ms. Stanley alone wouldn't wait. Overall, just not a person that should be in customer service. She didn't care one iota that I would be stuck there. Ultimately, this means if your plane is delayed for any reason, Margo Stanley, will not be inconvenienced to wait for you. If you want to put that much faith not only in the airline to get you there in time you must pray that Ms. Stanleys other schedules remain intact.Here are the texts which is where our state of humanity is.

Very comfortable riding, attentive freindly professional driver.read more

Lately, with Get On demand, they have been making me Late for work. They need to make consideration…read moreto get me there at least 15 minutes early like they used to.

Me personally, haven't really had any problems with the get bus drivers. I do hope they go back to…read morenormal operation. Especially route 22 and 21

Crown limousine was wonderful! We hired them for a group of film students who had an event at the…read morefox theatre. My husband was in communication with the driver and they confirmed our appointment days before. They helped us finalize the details, and the girls had an amazing time! We also thought the pricing was very fair. We will definitely be hiring them again for our next event!

I appreciate that I was able to get a response in a timely manner when I messaged about details to…read morebook. They provided options, prices upfront and made booking hassle free. They made booking easy and I was able to book the limo for 3 hours. I booked the limo for my niece's quinceañera and service was absolutely above and beyond! The driver Richard was on time, respectful, and professional. All the kiddos enjoyed the limo experience. The limo was clean inside and out. A week before the event the staff reached out to go over the details of the day. Definitely recommend booking with them. The driver arrived on time to pick up the group. The kiddos enjoyed the ride and appreciate how respectful, kind Richard was.

Really great service, they were on time and very friendly. We used them to go to LAX and back as…read morewell. Will definitely use again and we recommend! Reasonable prices as well.

Great on-time, reliable, and helpful transportation service. I have used this company several…read moretimes. Wonderful company.

January 10, 2026, approx. 7:29 a.m. Issue: I called with a…read moresimple question about returning from Bakersfield to Tehachapi and whether the downtown station is the correct departure point. The representative repeatedly interrupted me, spoke with a dismissive tone, and answered questions I did not ask. When I asked whether Golden Empire Transit accepts student IDs for free rides, she refused to look up the information and told me to "Google it myself." She also cut me off when I asked whether routes serve shelters. I remained calm throughout the call. The representative was rude, unhelpful, and unwilling to provide basic transit information or referrals.

Horrible, especially the customer service, you call because the fucking buses are late (because…read morethey stop smoking, because they fall asleep on the bus or because furman boils, they are not even good drivers) and treat you like it's your damn fault? Horrible service each of them is rude, disrespectful, if our taxes are paid if they should remember the salary!

Carlos G was a careful and awesome driver wish he was my driver all the time.he was very helpfulread more

Bus routes should extend all the way around the city perimeter, especially with newer developments,…read moreand there needs to be reliable options for riders outside these fixed routes. It is absolutely ridiculous to spend $30 for a round trip using Lyft when Bakersfield has an active transportation system. Also, it makes zero sense to make someone who has no transportation or is disabled to apply in person. We have zoom, email, internet, texting, etc but we are so behind that they are making things so difficult by requiring paper applications? Getbus, do better! Our economy cannot improve if the people living here can't improve their lives because there's no reliable, consistent, common sense transportation systems!

Westside Parkway is like a dream for those needing to quickly get to the center of Bakersfield from…read morethe West side. No more struggling with traffic on Rosedale Highway and that dreaded train that occasionally just stops on the tracks (you know what I'm talking about!). The Westside Parkway (which is one of the first Parkway's I can ever remember in Bakersfield!) has been a long time in the making and finally opened to traffic August 2, 2013. The final segment was opened to traffic on April 15, 2015. This all concrete Parkway is smooth and so easy to drive on. Just be very careful of the cops parked on the entrances (especially the one west facing on the Mohawk entrance!). The road is so smooth sometimes you'll forget how fast you're really going. I believe that eventually, the Parkway will connect with the 99. There's been quite a few homes and buildings which have, sadly, been torn down to make way for the new connection. Hopefully, though, this will continue to eleviate the traffic issues that continues to plague Bakersfield as our community grows.

For disabled adults, a great service. Working there at the moment and there are many drivers that…read moredoes not get the recognition they should receive.

OMG I'm 5 6 2025 at around 3:15 I had one of these drivers display road rage on me I can't believe…read moreit and he had passengers‍‍ wow just got off the phone with the supervisor they're going to look into this I'm not trying to get anybody fired but be careful with who you ride with or let your family members ride with unbelievable I give this business one star because it's only as good as it's worse driver and that was him

Clean place also right by bus station and Bakersfield welcome center. Also close to restaurants!read more

5 stars for the bus link from Bako to Union Station. The bus is comfortable and the transportation…read moreis quick and efficient with professional and friendly drivers. 1 star for the absurdity that you CAN NOT purchase a ticket from Bako to Union Station (I was told on a couple occasions it's because the bus service isn't t technically Amtrak so they can't sell tickets for only that stretch.) So even though the bus says Amtrak and I pay Amtrak...one must purchase an extended route ticket - wasco to union station. It's ridiculous.

These guys are great. Very professional, safe & courteous driver's. Always on time. They do an…read moreamazing job.