I wanted to let everyone know that BESTWAY RENT-A-CAR is the only place you should go to for a car…read morerental. The prices are very reasonable and the service was impeccable! Oscar took his time and was so friendly and helpful. Thank you so much and I will recommend you to everyone I know!

I rented a car from Bestway-Rent-A-Car in Burbank, CA in early June. I called to tell the rental…read moreoffice my plane was delayed by a half hour. I got there with a minute to spare, they were about to close. Oscar still took the time too make sure everything was in shape, and satisfactory. Also went over the details of the car. When I left with the car, I look in the rear view mirror, and Oscar was still working. I hope the owners of Bestway appreciate this detailed hard worker.

Enterprise is my go to rental stop. The app makes it easy to rent a car. My last remtal was a Ford…read moreBronco. It was super comfortable. I usually rent the mid size cars for trips to Vegas. To rent you need a Credit card. Not a debt card. I have seen people get very upset when they find out. They also charge a $100 deposit. They need proof of insurance too. You are able to buy it there. However it van be pricey. It does give you peace of mind. They have after hours drop off. I have always used that option with zero issues.

These folks are very good. It's my second back here renting a vehicle from this particular…read moreEnterprise Rent a Car and I found it to be a helpful car rental. Their customer service is friendly, understanding, and ready to get you in your rental. I had no issues with these guys and found them to be very good at making the rental process seamless. Nice and easy. (A tip: have your information ready too. It will go smoother.) They washed and vacuumed the car as well before I drove off with the rental. A nice gesture to not have a dirty car. I'm grateful! Overall, I really find this place to be a good spot to rent a car if you live in the neighborhood and your car is having a repair or something. Call these guys :) . Oh yeah-- they will even pick you up at your place or mechanic shop if you live close by! Nice one Enterprise!

No cars available when you get there even if you reserve online. They also have a sign that they…read morewill charge $400+ if you get "bird doo doo or bug guts" on the car. Even detailing does not cost that much let alone a car wash. Seems scammy.

The worst quality car rental experience. Was in a bind and had to choose this because its location…read moreand pick up. The location doesn't answer the phones and get rerouted to the national call center instead. The car smelled and looked like a trash can! Interior was beat up and worn. Brake felt like they wore out and going fail upon applying them, car began to shake violently. Called location multiple times to address this problem and nothing was done. Upon returning vehicle to location to reports the issues with rental experience they just blew it off and disregarded them. Felt like a very unsafe situation like driving a rolling trash on wheels. Take your time as customers and don't stuck in a bind last second to find rental like I did, as you see car are not maintained or keep clean!

Very quick, easy and painless. We got a relatively new Hyundai which ran perfectly during our…read morevacation

If you're looking for a hassle-free rental, this is the place. Enterprise provided excellent…read morecustomer service and kept me informed the whole time. I was especially impressed by how quick the transition was from picking up the keys to dropping them off at the end. A truly smooth, professional experience from start to finish.

Wow, not a single person in line @ BUDGET RENT a CAR and Ai like it. Nothing worst getting off a…read moreplane and stand in line for an hour just to pick up your car rental. Not this time it was fast and even got humor and a smile from young lady who processed me... Now Budget gave me a KIA , UGH but it's 4 wheels , working radio and it's clean. Like so clean you could have licked it and not got dirt on your tongue. I don't recommend it unless you're into it. Anyways total over the moon with my experience today. I'll rebook with you guys again...

I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

Could not be more grateful for the professionalism, quick response and flexibility that Marcelo…read moregave me. When it's a week notice or less he is always patient and guiding us through solutions. I'll continue to bring my business to the team. Thank you so much!

The team over at Midwav Burbank are amazina to work with. We have personally dealt with Marcello…read morefor the ast 3 years. All our transactions have been just as planned and promised. We appreciate your flexibility and reliability, Thank you!

Service: 3.7 out of 5 Location: 4.5 out of 5…read morePrice: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years

I had a very disappointing experience with this rental car company today…read more Even though I had a confirmed reservation, when I arrived to pick up my vehicle, I was told that the car I reserved was no longer available. Instead of honoring my reservation or providing a comparable vehicle at the same price, they repeatedly pressured me to rent another car that cost nearly twice as much. My budget was around $200, but they insisted I pay almost double for a vehicle in the same class. This felt unfair and misleading. To make matters worse, the employee who assisted me was indifferent and showed little interest in resolving the issue or helping me as a customer. A confirmed reservation should mean something. Based on my experience, I cannot recommend this company and will not be renting from them again

The guy here has a heart of gold. I'm gonna say thank you so much for helping me out. This man…read moreworks very hard. He deserves every dollar he works for this man is basically the captain of his own ship. I just wanna give my flowers while we can all smell them again thank you so much V it's not it's not every day that someone gets to experience a beautiful heart like yours ‍

I want to thank the Burbank rent for the outstanding customer service this weekend. We're getting…read moreready for prom season. We had to rent a vehicle to transport everyone downtown to look for dresses. I want to thank the young supervisor and his team they did an outstanding job accommodating the family. Thank you for making this experience great!

I left my earbuds in the trunk of the car and when I came back to the counter the people from Alamo…read moreand Enterprise went out of their way to look for me them, find them and return them to me. In record time, so I could get my flight. Thank you so much!!!!!

I was very disappointed that the vehicle I received did not meet my expectations based on the…read morereservation last Friday. When I made the booking, I expected to receive a vehicle similar to an Audi Q3 or a comparable compact SUV based on the vehicle class advertised. However, upon pickup, I was provided with a Hyundai Venue, which is significantly smaller and does not appear to be comparable to an Audi Q3 in terms of size, comfort, or features. In fact, I was unable to accommodate even my two checked suitcases in the vehicle!

Excellent service! I've been renting cars from the Burbank location for years, and the service is…read morealways excellent. But, this time I was very grateful because my flight was delayed and arrived after they closed. They saved me because an employee stayed after hours because he knew there were delayed flight that night. I was so impressed they did that. I would have been without a car until the next morning. I wish I got his name, but I hope National sees this and can recognize this employee working Feb 10 at 11:30 pm.

Update. They have black listed me . Their staff were high when they served me, he was also…read morescrolling on tinder swiping left and right when I asked him why he gave me the wrong sized minibus, he begged me not to tell his boss he was on his phone at work and then went on to explain that he gave my reserved minibus away by mistake , blamed me for not reserving it earlier (when in fact I reserved it 6 months previous), then when I went to complain at the front desk that I needed the minibus I ordered for the seat capacity the other staff member raised his voice at me and told me I was being ungrateful because they are giving me two vehicles instead of one.. ( how I'm suppose to drive two at once I don't understand) and after three months of trying to get someone on the phone to get someone to take my complaint seriously they black list me.