Service: 3.7 out of 5 Location: 4.5 out of 5 Price: 4.8 out of 5 * Best Fox rental car location, service I ever had in 30 years read more

I had a very disappointing experience with this rental car company today. Even though I had a confirmed reservation, when I arrived to pick up my vehicle, I was told that the car I reserved was no longer available. Instead of honoring my reservation or providing a comparable vehicle at the same price, they repeatedly pressured me to rent another car that cost nearly twice as much. My budget was around $200, but they insisted I pay almost double for a vehicle in the same class. This felt unfair and misleading. To make matters worse, the employee who assisted me was indifferent and showed little interest in resolving the issue or helping me as a customer. A confirmed reservation should mean something. Based on my experience, I cannot recommend this company and will not be renting from them again read more

1/5 - Terrible experience, avoid Fox Rent A Car Burbank Absolutely unacceptable experience with Fox Rent A Car Burbank. When we realized our arrival would be late, I called ahead and clearly explained that we wouldn't arrive until around 9:30-10:00 PM. The representative reassured me that it would be fine. At no point did he mention that the location would be closed or that no one would be there. When we arrived, the office was completely closed--no staff, no help, nothing. To make matters worse, employees from surrounding rental companies and even security were laughing and told us this happens all the time. If this is a known, ongoing issue, why are customers being misled over the phone? Because of this, we were stranded and forced to rent a car last-minute from Enterprise, paying out of pocket again. Meanwhile, Fox still charged us the full rental amount despite providing zero service. This raises another serious question: why does Expedia continue to offer Fox Rent A Car Burbank as an option if they consistently fail to provide the service customers are paying for? This is beyond poor customer service--it feels completely dishonest. Avoid this location at all costs. read more

This is the most unprofessional and fly-by-night organization, ever - and I travel for work all the time. After a flight delay was announced, I called Fox and was told it was no problem that I would not arrive until later. Upon arrival at the rental counter, I was told they had closed and left. The security guard on duty told me this is common practice. A call to their customer service line resulted in no assistance. The gal I then rented from at Enterprise told me this happens all the time. If I could give this "business" zero stars, I would. read more

$500 deposit and the key is not in car so after you wait in long line you have to speak to another rep to get your car. Very annoying. Won't come here again read more

Do not book with FOX or EuroCar Rental. I prepaid for my rental in full online, but when I arrived, the guy at the counter tried to charge me an additional $160. When I asked why, he said I was required to pay the extra $160. I called the travel agency, and they confirmed that FOX should not have charged me anything additional. This business is a fraud. I wonder where that extra $160 would have gone--whether it goes to the company or whether they have some kind of system or device that allows employees to charge customers' credit cards and pocket the difference and after I dropped off the car they tell you that just leave the key inside without giving a receipts Guess what they tried to charge my credit card $70.66 and I took videos of the car and full tank of gas Just reported them as fraud to my credit card company. Stay away from this company. read more

Fox Rent A Car - Picture of outside the rental car - Car Rental Near Me - Burbank, California

Hire new employees and train customer service. Guy at the front threw cards and ID at my fiancé which fell on the floor that was After he was cussing towards and then wondered why I was upset. Crazy place went to hertz and was taken care of clean a simple process save your self the headache and go somewhere else read more

I have had bad experiences with Fox and was filled with trepidation when I approached the counter. Thankfully, it ended up being a great experience. Ernesto was very friebdly, helpful and professional. The gentleman who helped me to get my car was super nice as well. The car itself was just OK. It had scratches and little dings. They did a walk through as part of the process of checking out the car and noted it in a sheet that I had to review before I took the car. None of the other car rentals do that, that was kinda weird. read more

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1/5 Stars - Appalling Management and Terrible Service Avoid this Fox Rent A Car location at Burbank Airport at all costs. We booked and paid for our vehicle in full through Expedia using a standard credit card. When we arrived at the counter to pick up our reservation, the manager, Josh, dismissed us almost immediately. Without making any genuine effort to assist, he looked at us and said, "Sorry, this is not gonna work. I am not gonna go back and forth with you guys, so you need to call your third-party to get your money back." I clarified that this was a standard credit card--not a prepaid or reloadable card like Chime. Instead of handling the situation professionally, Josh condescendingly responded, "Sorry, bro. This is not gonna work. Can't you see we don't use chips and you cannot slide your card." He offered zero solutions, made no attempt to accommodate our prepaid booking, and treated us with utter disrespect over our payment method. When we politely asked if he could contact a supervisor or find a workaround, he ignored us completely, shoved us out of the line, and left us stranded after taking our money. Josh's rude, dismissive, and unprofessional attitude has no place in customer service, let alone management. Take your business to an agency that actually respects its customers. read more

Fox Rent A Car - Josh the manger - Car Rental Near Me - Burbank, California

I want to share my experience because I'm extremely disappointed with how this situation was handled. The rental vehicle worked normally for the first two days, then suddenly became completely nonresponsive. The key fob stopped working, so I replaced the battery myself out of my own pocket, only to find out that wasn't the issue. The vehicle would not start and had no electrical response at all. I contacted Fox multiple times for assistance and had a very difficult time getting through, as several of my calls went unanswered. I was then told that roadside assistance would be an additional charge and that I would be responsible for paying for it myself, which I found outrageous considering I rented a vehicle that should have been in proper working condition. I ultimately had to use my own AAA service to troubleshoot and jumpstart the vehicle, and it became clear that the issue appeared to be related to the vehicle battery or an electrical problem--not anything caused by me. To make matters worse, when I finally spoke with someone named Chris, he was very rude, dismissive, and would not properly answer my questions. He also refused to acknowledge that the vehicle may have had a battery issue from the beginning. This situation cost me time, money, resources, and left me without a functioning vehicle for two full days. I rented a car expecting reliable transportation, not to spend my time diagnosing problems, paying out of pocket, and handling issues that should have been addressed by the rental company. Overall, this experience was frustrating and unacceptable. read more

Honestly I was scared when I saw these guys had a 1.8 average, but the price was too good so I decided to chance it. Glad I did, everything was great. Efficient, clean, reasonably priced. Would use again. read more

Terrible customer service, poor attention to detail avoid them. I rented a car for a business trip for 24 hours. When I returned the vehicle, i reviewed the gas tank as well as the vehicle condition and it was passed without additional charges. A month letter, I received a notice stating that the car was damaged and that it was caused during my rental period. Wrong! Luckily I had a video which showed that the damage was preexisting to my rental. They were going to charge me and my insurance company for preexisting damage! Absurd and dishonest. I asked them for compensation and they refused. Lesson learned. No more FOX/Europcar. Always take a before and after video of your rental. read more

The rental office is housed in a building along with other rental car agencies that is about an 5-10 minute walk from the baggage claim. I generally like using Fox Rent a Car if need a rental car during my travels because they generally have the best prices. I expect them to have no frills and no thrills, but this location is lacking with service. Not sure if they are short handed due to the holidays, but when I showed up to pick up my rental car just after 9am (they open at 6am), there was no one at the desk. There was no sign that stated how to get a hold of anyone. I waited around for 5+ minutes, then proceeded to look up a phone number I could call for the office. 10+ minutes goes by and I was just about to dial a phone number that I finally found for Fox Rent A Car when an employee walks in with a bag of food and a couple drinks. I was greeted and she was apologetic that I had been waiting for 10-15 minutes with no help. She seemed new and had some difficulty completing the paperwork for my rental. She had to call/text her manager multiple times and eventually the manager came over from somewhere to help. I was the only customer at the time, but as I was completing my paperwork, there were a couple more customers, so hopefully they had better experience. My rental was already pre-paid including $150 extra for deposit, but for some reason they had to pre-auth another $1 which seems strange to me. I will be returning this car at the Ontario Airport location, so hopefully I will have a better experience there. read more

Fox Rent A Car - Empty counter as I walk up - Car Rental Near Me - Burbank, California

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If I could rate it Zero, I would......cause we got absolutely No Service.. Arrive for a 9:00 pm pickup of a car, and they are closed, with a sign that says to come back the next day for service. I don't need the car tomorrow, I need it tonight, to drive home from a 13 hour travel day Another sign says go to third floor kiosk.........well there might be some hope......but no, they're gone as well. Locked up tighter than Fort Knox How do you book a car pick up at 9:00 pm and No One mentions from the rental firm that they close at 9:00. A Verbal or even a computer code line, that doesn't allow after hours rentals......is so simple to add. We finally Rented from Enterprise........cause they were there, as well as National, Avis, Budget, and a few more. Nice, efficient, and well, actually there! Thank you Enterprise! Do yourself a favor and don't subject yourself to this type of incompetence, all to save a few dollars. read more

If I could give this place a zero I would. First and foremost I have zero tolerance for rental car companies employees LYING as if the extra insurance is not optional. My rental was for 11 am and it's 12 noon but I'm still here and keep in mind my rental time started when I signed the contract an hour ago so I'm not enjoying what I paid for. I'm getting BS about the car being cleaned and it should be 15 minutes. This should have taken place before my reservation at 11 not an hour later. The CSR put me in a vehicle that had no key so that was more time and I'm sure it's because I wasn't buying her insurance sale. None of them are perfect but do yourself a favor and rent from a company that handles their business properly. As a company you don't start prepping a car after the customer is picking up the car. This is not first come first serve. I reserved the car for a reason atleast so I thought! read more

Never again! Had a flight delay and informed them about me being late to my arrival window and told me I could be held 2 hours after my window. Arrived and nobody was there to help. Informed them about this and they were just like "Sorry call Expedia" and gave no options and were worse than useless. Never using this scam company again. Disputed with credit card company. read more

RUN, DON'T WALK AS FAST AS YOU CAN IN THE OPPOSITE DIRECTION. (I rent 20-30 cars a year so have some reference to speak from. Will never rent from FOX again). My experience the last 24 hours: An attempt to do the simplest of things - alter a reservation resulted in the following: 1. Telephone agents (in India or Bangladesh) were wonderfully friendly and amiable and completely dis-empowered to do anything other than answer the call (after 10 minutes of navigating AI phone trees). They communicated that they could do nothing since booked through Travelocity and encouraged me to call TC. 2. Called Travelocity. After 15 minutes of navigating an AI phone tree the agent informed me that I had to call FOX (which had just been done). 3. Received emails from both Travelocity and Fox Rent A Car with links to 'alter" reservation as needed. Both links led to endless loops resulting same phone numbers already called. 4. At rental counter, the very rude agent informed me that they did not have the power to modify the reservation, though I was standing at the counter. They communicated my only option to alter was to CANCEL the car I was waiting to pick up and try to re-book myself - that moment. She also informed me that she couldn't do it herself, even though she is an employee of Fox, sitting at the computer terminal with all details in front of her. Hmmmmmm. 5. Upon picking up the car (full size sedan) it turns out to be a Nissan Altima - not quite a 'full size' and in fact a sorry facsimile for what a full size ought to be, even according to the simplest of references such as Wikipedia - https://en.wikipedia.org/wiki/Full-size_car. 6. Upon inquiring if there were any OTHER full size sedans available the agent said I'd have to not only go back down to the rental counter and wait in line for the rude agent, but also that I'd have to pay extra for any one of the Toyota Camrys which were sitting right in front of us, and not rented. This despite my rental reservation clearly stating that for given price I'd receive "Toyota Camry or similar" (see attached). 7. Net result - Total ineptitude. Dishonest marketing and reservation. Rude customer service. Will NEVER go near Fox again, nor Travelocity as they've eaten up 2 hours of my time with inferior service and lack of meeting contractual obligations. RUN don't walk away from this company. read more

Fox Rent A Car - Car Rental Near Me - Burbank, California

This is about the Burbank Airport station. It is basically the second time I rented from Fox. I was always scared since the reviews have been so bad. Last time I booked a car with interrent a German car renting company I am using demo time to time when the rates are good. Guess what they partnered with fox and I had to deal with them (in Burbank) and it was a great experience. so this time when it was time to book an LA car from the beginning I said if fox is fair priced I can go with them. And I did. Again I am a happy driver. Getting the car was only as annoying as with all the others (try to trick you with the gas, try to upsell, try to sell an insurance etc) but it was quick and I got a car that had 9000 miles on the odometer and was looking like new from the inside. So I will always come back the team was nice Both times the car have been great so no complaints at all! Again this can be a station related thing but thumbs up for Burbank airport fox! read more

This was the worst experience with a car rental company I have ever had. DO NOT RENT WITH THIS COMPANY!!! I made a reservation weeks before I arrived for a four door compact SUV. Was supposed to be a Jeep Compass or equivalent size. I specifically researched the vehicle size I needed for me and my family with our luggage and determined that a vehicle like a Jeep Compass would work for out needs. I arrived day of and headed to the counter. I was informed they did not have my vehicle. They offered me a much smaller vehicle (Hyundai Venue) which is significantly smaller in cargo space compared to the jeep compass (18.7 vs 27.2 cubic feet). Additionally the Venue was $80 cheaper online when I went to book. They did not even offer me a discount for the smaller vehicle. Same price for less vehicle. I informed them that the Venue would not work for us and then they offered me a Toyota 4Runner for and extra $350. I said that I should receive that vehicle free of charge since they messed up my reservation. They refused to do that, and things got heated at the counter. The manager was called and took 20 minutes to arrive. He was extremely rude. When he arrived he said that it was already explained to me what was available and that he would no longer rent a car to me. I told him that it is unfair that me and family has to suffer because of a failure on their part. He said it wasn't his problem and left me stranded without a car traveling with my wife and 5 year old. He didn't care and left me without a car. I was told that I would be refunded and to go rent somewhere else. Surprise... It has been over a week since this incident and no refund yet. Now I have to call them and fight over that refund I'm sure. Every other car rental company that I spoke with that day said that they would have absolutely given me the 4Runner for a mix up like that free of charge. Only Fox does not care about their customers. I will NEVER rent from Fox again and shame on the the Burbank Airport staff for their abysmal customer service policies. read more

This rating is for service at the location in the Phoenix, AZ airport. The vehicle was fine. The rental agent rushed our rental process and didn't listen to our requests on insurance coverage. We had previously rented from Fox in San Antonio and had a good experience. We noted to the Phoenix rental agent that we wanted the same rental agreement (daily rate, insurance, extra driver) as we had in San Antonio, assuming it was in our profile. He assured us that we would have the same. Only after we arrived at our destination did we realize that he had charged us way more than our previous agreement. Comparing the two contracts (same type of car, mind you), we were charged $90/day in San Antonio and $220/day in Phoenix. Clearly our requests were not honored and we were way-overcharged. When we called customer service, we were told to go back to the airport counter to speak to the manager who may or may not be able to adjust the contract. We cut short our trip to make sure we could catch our flight in time and still speak to the Phoenix manager. The line was too long and we decided to air our grievances with the corporate office and not risk missing our flight. When we got home, we emailed Fox customer service and were told they couldn't do anything. It is what it is. We won't rent from Fox again. read more

We rented a compact car (Versa) a few weeks ago from Burbank airport. Our experience from start (with Jesus) to finish (with Gerson) was wonderful. The vehicle was clean, ran great and no problems whatsoever. The price was very reasonable as well. Will definitely consider renting again from them. read more

I was stressed about having rent a car last minute for a road trip and Nakayla was such a gem! She was so knowledgeable and helped us figure out the right vehicle for all the terrains we were going to have to cross. She made the process smooth and we were able to start off our trip on the right foot. If she's on duty go to her line! read more

I guess this company only allows positive reviews--because the moment you leave an honest one, they retaliate. On Friday, I shared my genuine experience with them. By Saturday morning, I received an unsolicited email from the manager, Josh, attempting to justify both his and Lisa's behavior. He even tried to "coach" me on how to read their guidelines, which was completely uncalled for. The fact that Josh went out of his way to pull up my personal information and contact me directly over a review is intrusive and feels like harassment. If he and Lisa truly cared about customer service or resolving issues, they would have addressed the situation appropriately when I was in the store--not after being publicly reviewed. I will be reporting this to their corporate office due to the unprofessional conduct and retaliatory behavior shown by this team. read more

We noticed the car was only 3/4 full as we were leaving, couldn't open the rental agreement to see what was listed there and there was no attendant when we left. We returned the car with a full tank and were charged for 2 gallons. When I called they said if I didn't take a picture when we pulled out there is no proof because the rental agreement (which we couldn't see) said full. We also were charged for Damage waiver and roadside assistance - neither of which we requested. Will definitely NOT rent from them again. read more

DO NOT RENT FROM FOX RENT-A-CAR!! They do not properly maintain their vehicles in between renting them to customers. I signed a contract to rent a car for 17 days that was "nonrefundable". I didn't realize until driving the car for a couple days at the Car was actually unsanitary. There was, what looked like, bodily fluids on the dashboard from someone possibly sneezing or something and there was dirt on the ground and seats. There was also yellow scuff marks on the back bumper from someone possibly hitting a yellow pole. Even though they did not uphold the basic standard of renting sanitary vehicles to their customers, they sure as hell upheld their nonrefundable policy with me!!! Even though I only use the car for three days they charged me for all 17!!! They offered to put me in another car, but why the hell would I want to use another car from a company that doesn't sanitize their cars? Like ew. Never again. This is a fraudulent company who has horrible business practices, and the worst customer service imaginable. Do not rent from them. I'm warning you now. read more

This car rental company is fraudulent. I returned a car and paid in full..a month later they charged my card again for the gill amount. 2 weeks later they charged my card again. They refused to reverse the charges and refused to stop charging my card. This company is horrible and are committing fraud. read more

If I can give this place a negative review I would! First of all I was told there was only 3 different types of insurance "packages" even tho I only wanted insurance to cover any car damages. The lady up front told me they don't do that and it's only by package so I picked standard just because that's the only one that has the "any damages to the car". Turns out on their website and the paper they gave I could have picked what I wanted. So I feel scammed second I called in advance if I can drop the car off a little late asked if there was any late fee was informed it was going to be $11 every hour it's late. Cool no problem my drop off was at 5pm I dropped off the car at 6pm, there was a lady there who just told me to leave the keys in the car and that my deposit will be back to me within a few hours or a few business days. A few hours later minutes before they close they sent an email saying I wouldn't get my deposit and I was charged for 6 days instead of 5 and I wouldn't be receiving my deposit and I still owed $22 cause I was 2 hours late. They processed the car at THEIR convenience and charged ME for that extra hour the car was sitting there. I tried to call back as soon as I finished reading my email just to find out they close at 8. Also I prepurchased for the 5 days I was gonna have the car which was $269, in total I ended up paying close to $800. That's ridiculous I have never had anything like this happen to me before I feel scammed and robbed for any cent they can take out of me. Save your money don't come here. read more

I made a reservation and when we got there no one was at the counter. Although this was not our fault, the company, who outsources their customer service gave me 3 different stories and refused to give us a full refund. I will not be reserving with this company again. We wound up paying more than double to rent with a other company that was still open at 9pm. Needless to say, we were put in a tough spot and will not rent through them again. read more

This was the last time I will ever rent from Fox. I had to extend my trip by a couple of days so I talked to a representative on the chat site and they said it would be about an additional $90 if I extended the rental vs going back to the airport for a new rental so I opted to return my rental and pick up the new car (same car class) instead to save around $90. The morning of the switch I called Fox and asked if it would be ok to do the car exchange early (my rental time was 8 pm it was about 1:30) they told me yes no problem since I was getting the same type of car. So I go to the airport to exchange my car and told the checkout person I would be right back I have another rental! She said ok sounds good you can even leave your stuff in the car! She checked me out and was attempting to be helpful. When I went to pickup the car the representative said he can't approve the early pickup without charging an additional $90...this was in total contradiction to what I was told on the phone. Then his manager came out and said the same thing. So I said fine I'll just keep my original car until 8 and come back (since I've already paid for it) and they said no because it's already checked out and they can't check it in again...the girl upstairs shouldn't have checked you out. So they're contradicting your phone reps, then trying to throw the checkout person upstairs under the bus, then saying I'm out of luck until 8 pm despite having 2 car reservations for the same car. One of which I had paid for and was still within my time. The "manager" just kept saying she can't choose a button that isn't blue on her screen. She was incredibly rude and didn't want to even attempt to try to help and problem solve. The obvious solution would've been to make a note in the system of the situation and do the car exchange at 8 pm but she was acting like she can't do anything at all and her behavior and attitude were awful. We ended up renting from another company and we won't be renting from Fox again. I never got to pick up my new reservation and I was cheated out of the remaining time on my original rental because of the lack of communication and systems of this company. To the company credit the billing department issued me a refund but the service counter at the airport was extremely rude! No need to wonder why they have such a low rating. The incompetence is outrageous. read more

I had a great experience renting through Fox at the Burbank airport. It costs an extra $50/day on top of the original rate to extend, so I brought the vehicle back in and made a new rental instead to save the fee and they allowed me to keep the same car. When I had to extend the rental again on a busy weekend, however, there were no vehicles available and I had to take the +$50/day extension. It was still the most affordable option at the airport. I have no complaints about the 2024 Nissan Sentra they rented to me. It was in good condition and I drove it for 3 weeks without any problems. Lisa helped me at the front desk all three times. She was a pleasure to work with and accommodated my request so I could keep the same vehicle when I had to renew. Alma was working in the pickup/drop off area. She marked the vehicle condition accurately and got me on the road quickly. Overall, a great experience. I would definitely rent from them again. read more

Absolutely the worst car rental agency staff in existence! I man named James (or Josh, he wasnt clear), who claimed to be the manager, arbitrarily cancelled our reservation after they offered us the wrong car, which was completely dirty. I know what your thinking, Fox is a grade below Hertz and you have to lower expectations; there are no expectations low enough for this place. To have a (Manager!?!) behave this way, is honestly crazy. Luckily I booked on trip.com and they were a party to how crazy this manager was acting and are working with me. But honestly stay away, saving 15% on your car to have this kind of rude, uncaring service aint worth it. Also, Europcar is owned by Fox so don't be fooled by a fancier name - its the same awful company with the same awful employees. read more

With so many bad reviews and experiences, how is Fox still in business. I reserved an SUV because I was coming into LA to help my elderly, blind mother for a week with doctors' visits, labs, etc. Upon arrival I found a long line of mostly irate customers in line. When my turn finally came, I was told that all the SUV had been rented out and the only cars left are some large gas guzzlers or a Toyota Corolla. I reluctantly took the Corolla and drove off. As I was exiting the freeway many miles away, I noticed that the brakes were grinding, metal to metal. Later in the day I called them and they assured me that they could not tell me which car or if any would be available if I returned the defective one I had. So for a week, I had to use a car with dubious brakes. When I returned the car at the end of my visit, I was told that since I reserved through a "3rd party" there was nothing they could do. I needed to call Fox customer service number and they will a to a sedan. When I called, they agin mentioned the "3rd party" and refused to re-imburse me the difference. Fox is not a legitimate business and should be investigated. (To Fox: Please don't waste everyone's time responding to this review, use that time to train your employees and review your shady business tactics.) read more

I rented a car that I took on a trip to mammoth here. Mid trip I got a flat. I took the car to the nearest tire shop and if you've traveled to mammoth you know there aren't many. I had to buy a brand new tire for the car which I thought was fine since we needed to make the drop off time for the car. The tire business gave me a receipt and when I returned the car fox didn't even want to look at the receipt. They said they couldn't cover it. I'd never rent from them again. read more

Awful car rental company. They canceled our reservation on us because our flight was delayed. Then they said they have no full size car so wanted to charge us another $150 for a car!!!! Nakayla at the counter was extremely unhelpful, unfriendly, rude and couldn't be bothered. No manager on call. Never ever will reserve through Fox again at Burbank. read more

Really was disappointed being able to Rent a car and picking 1:30am pick to find out they are closed till 5am. Unacceptable! Would not recommend them at all. This service is unacceptable and so disappointing. DO NOT RENT FROM THEM!!!! read more

Sales rep contacted my repair facility requesting services for a customer of theirs, no issue there. Further into the conversation the rep insisted payment would be made right away over the phone. Was skeptical yet continued listening. Rep then became aggressive when informed that payment would have to be made before customer left the premises once repair was made. Also would require a direct number to receive payment. The rep then accused me of being rude and hung up on me. Will not accept business from this company, however will help the customer at customers expense. ​ read more

I'm updating my review from 4 to 5 star! I've rented from Fox car rental and this is my 4th rental with them. I don't know about all the other reviews but I'm always extremely pleased (thankfully) with the reps I get when I retrieve the car being rented. They're always so accommodating and pleasant to work with. I had a great experience this last time with Mr. Gerson when getting and returning the vehicle. I just hope next time I rent either he or Eva (not sure if she's still there) are the ones helping because they have great customer service etiquette! I can't speak for the person I did my paperwork with (I think his name is Ernesto, not once did he smile or say thank you.. maybe it was too early in the morning for him?) read more

I wish I could rate higher. The rental and return went smoothly enough. However, I purchased insurance through them for the two days I rented the vehicle in addition the insurance I purchased through Expedia. I got a small chip on the windshield from the highway, which I thought would be covered by the insurance or at least be a reasonable fix. When I returned the car, the attendant notified me that a chip of that size would only cost me $10. They proceeded to replace the whole windshield and billed me $485 dollar (right under their $500 deductible) instead of just fixing the chip, which would run around $100-200. Opportunistic business practice to pass on cost to a customer. I do not recommend ever booking with them as this is a indication of how they approach customer service and relations. I do recommend the third-party insurance Expedia provides as they did cover the cost. Try another rental company - there are a lot better options. read more

WORST car rental company I have ever dealt with! My car was not ready upon arrival and they gave me a dirty, SMELLY car. My family was coughing and gagging while I was driving. They would not change my car on-site unless I paid more which is a scam since you are required to provide a clean car for rental. I called corporate multiple times and the branch manager refuses to escalate this to the district manager like she promised she would do. Everyone who works at the Burbank location lies and does not care about customer service. Even if your car rental is free here do not use them. It will just ruin your vacation! What a pathetic company with pathetic employees!! read more

I tried to rent a car at the counter they wanted 320.00 so I checked online and it said on the company website 161.00 the woman said I couldn't match it and I should book online but i would have to wait 2 hours to pick up my car due to the system being slow to update my reservation. This is a total Scam to strong arm me into the higher price! never again. these rental companies are all predatory!!!!!! read more