I'm back: Geo + Kiya are everything. They make it effortless. I've already given this joint a 5-Start review in 2018 and the reason I keep coming back? They rule. Thank you all for bringing so much strength to my life when I'm vulnerable (without wheels). I'm truly happy to see you and grateful I can always count on Enterprise on Victory Blvd. read more

Only person with a brain at this store is the male manager. No one at this store listens to the customers. They either A. ignore what you say and proceed to try to sell you on a more expensive car anyway. Or B. Regurgitate information speaking a million miles an hour in an attempt to sound smart. Incredibly disorganized and chaotic, employees have no idea which cars are available or which ones have been cleaned. Be prepared to spend 30+ minutes waiting around without any updates. read more

The words "customer service," "honesty," "respect," and "understanding" do not exist at this location. Literally every employee here has attitude and a lack of care for the customers. They promise one thing on the phone and as soon as you walk in, the car you need/promised is miraculously rented out and no other vehicles like it are available. Their equivalent of a 7 passenger luxury electric SUV is a Tesla Model 3. What's even worse is they don't even give you an adapter to be able to charge the POS Tesla on a non-Tesla charger. All they're willing to tell you is "call every day to see if we have another large SUV or van for you or if we can find an adapter." How about a "when a vehicle comes in, we will hold it and give you a call" or "we will go get an adapter and notify you." I've rented plenty of vehicles (from Enterprise and other companies) and this is the absolute worst customer service I've ever seen. Corporate Enterprise should consider giving these people a lesson in customer service. read more

Stranded a Group of 28 (Mostly Kids) - Deceptive Practices We booked two 15-passenger vans several months in advance for a large group of 28 people (primarily children) heading to a cruise. We flew into Burbank, but our cruise was out of Long Beach. On the morning of our disembarkment, we needed these vans for a few more days of vacation in California, we realized the person in charge of our booking had mistakenly set the pickup location for Burbank instead of Long Beach (flying out of Burbank). We completely owned that mistake and fully intended to just drive up to Burbank to get the vans while the kids waited at the beach. Given how hard it is to secure 15-passenger vans, we called the Burbank Enterprise location just to ask if it was possible to transfer the reservation to Long Beach. They informed us it would cost an additional $700 to do so. We explicitly told them "No, we do not want to move it," and confirmed we were on our way to Burbank to pick them up as originally scheduled, according to our reservation. While driving to Burbank, we called them back about 15 minutes later for another inquiry. Shockingly, the Burbank representative transferred us directly to the manager, who told us, "You called and said you wanted to move them to Long Beach, so we no longer have the vans." We never said that. In fact, we explicitly stated the exact opposite. It is highly suspect that both of our reserved 15-passenger vans were somehow rented out to walk-ins within a 15-minute window, leading us to believe they never actually had the inventory we booked months ago and used our inquiry as an excuse to cancel. But instead of owning up to that very likely mistake, they chose to gaslight us by saying we asked for the change, it was our mistake, and somebody else booked them immediately, so there was nothing they can do. I remained polite but each time I called, the staff seemed unnecessarily rude about it. One even texted me from his personal cell phone a photo of the new reservation on his computer screen from his cell phone as a way to show me they didn't have the vans. That's fine but it was definitely unprofessional to text a photo of their internal system from a personal phone instead of just sending the confirmation how every other company in the world does. It felt like I was talking to an untrained Gen Z kid. We drove back down to the Long Beach location. The staff there informed us that the Burbank branch had simply pushed the reservation to their system that morning without ever confirming if Long Beach actually had the inventory. Unsurprisingly, they didn't have the vans either. They also agreed that Burbank likely never had the inventory. Enterprise's internal miscommunications, unauthorized changes to our reservation, and phantom inventory left a group of nearly 30 people stranded with absolutely no vehicles, and neither location offered an alternative. They suggested we try LAX with other companies. Update*. When we got to LAX, thrifty had some vans for twice our original enterprise booking cost. It took several hours to get them ready while the kids all sat at the cruise terminal. Thrifty suggested we book in advance next time. If only we'd thought of that. read more

My "Go To" for rental cars. The staff is respectful and helpful. My requested car is always there when I arrive. Drop off is just as easy as pick up. Make Enterprise on Victory, your "Go To" for rentals. read more

Kaya in particular was very helpful and patient with me while I dealt with my insurance etc. Her attitude and customer service acumen really made a difference in my overall experience. read more

This is my go to Rent-A-Car place and it never fails me. They are so awesome here. Nathan just recently helped me since my car was in the Body Shop and he goes beyond what he needs to do. He's such a friendly face with a nice smile, even though having a car in the Body Shop is stressful he makes it a lot easier by being so helpful. Thank you guys for doing such a great job. read more

After verifying charges with Matthew - he said and I quote 'yes, we have corrected this and you will be charged $15/day for the last 5 days from May 8th so you'll see an additional $70 on your final bill' and I clarified that and repeated what he said and he confirmed. He asked me if I was satisfied with their service and I said yes. He also told me everything looked 'perfect' after inspecting the car. I've used enterprise lots of times so trusted everything was fine and left. About an hour later I still hadn't received my receipt. My claims rep happened to call me and said he thinks I was charged the incorrect amount and would I mind hopping on a conference call with enterprise. I said yes. I receive the bill by email and I was charged the wrong amount. I explain to the rep Kaia (?) what happened and she proceeds to call me a liar and tell me that Matthew said the $15/day he quoted for the overage were for earlier dates and I calmly explained no, he very specifically stated May 8-13 and she kept repeating the same incorrect information with an increasingly sharper tone. One of my biggest pet peeves is someone falsely calling me a liar. I then tell her I don't appreciate being called a liar and that she's being rude to me at which point she starts YELLING in the phone 'I'm not being rude I'm not being rude' and hangs up. My claims rep was shocked and kept apologizing to me and I kept telling him it's ok it wasn't his fault. He said he was going to leave feedback with enterprise since they use them a lot. read more

Was very happy with this location. I didn't have a ride to get a car because my car was being worked on. I got in a car accident. They picked me up within 15 minutes and within 25 minutes. I had a car they were fantastic and I'm really grateful. read more

Great service. Very kind people work here . Gave me a nice car for a great price . And a little extra hour on the house . Thank you .

If I could leave no stars I would. I made a reservation for 6pm on Thursday 04/09/26. I have an email confirmation and everything. Why would it give us the option of 6pm if they don't take anyone at 6pm. We got there at 605pm and that's because it took forever to make a u turn so we can get into their parking since it's I such an awkward location. We get down and there's another customer begging the "supervisor" to please give them a car. They arrived at 603pm. That lady just kept shaking her head and said she couldn't do anything. I asked for her manager, and she said she was the supervisor. I asked for her manager and she closed the door in all our faces. Unfortunately we didn't get her name, but she was African American with long braids. We are now left with no car. We're supposed to be leaving in a couple of hours and the closest enterprise here is the Burbank airport. I just checked their reservations and it's gonna cost us $130 for the exact same car. Now the worst part is that this location didn't even have the vehicle we reserved. We reserved a compact suv and all they had was luxury SUVs and compact cars. So they don't have a car for us anyway and they don't have a car for the other customer that was there. I have never dealt with this I'm in complete shock. And my vacation may potentially be ruined. Oh and we just arrived at the other enterprise and they have no Availability. This is beyond unbelievable. And due to Coachella everything is booked at all the car rentals in the area. I've always rented from enterprise. I have an account with them and everything. NEVER AGAIN. read more

Enterprise Rent-A-Car - My reservation - Car Rental Near Me - Burbank, California

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We recently rented a 15-passenger van from this Enterprise location in Burbank, CA, and were truly impressed by the exceptional service provided by their team. I had reserved a Ford Transit van several months in advance for a group trip (and called a week prior to pickup to confirm that we were still on track). The day before our scheduled pickup, Edwin contacted me to let me know that all Ford Transits had been affected by a safety recall, and we might need to switch to using two smaller vehicles instead. Needless to say, I was disappointed and frustrated. However, Edwin went above and beyond by locating a 12-passenger GMC Savana in Santa Barbara--and even offered to drive there to pick it up and bring it back to Burbank for us. That's no small favor (and no short drive), and I deeply appreciated his dedication to making things right. When we arrived the next day, Victoria efficiently and warmly checked us out and got us on our way. Both Edwin and Victoria demonstrated a level of customer service that exceeded expectations, and we are very grateful for their efforts. My only humble suggestion would be to notify customers of vehicle recalls as soon as possible. From what I could find, the Ford Transit recall had been issued about two weeks before I was contacted. A bit more lead time could have helped us plan better. That said, we wouldn't hesitate to rent from this location again. Kudos to the team for turning a stressful situation into a smooth and satisfying experience. read more

Hassan Ali Khan- Assistant Branch Manager Above and beyond, top notch Customer Service at it's finest! I had a family emergency about to fall through the cracks and Hassan saved us. He was prompt, efficient understanding and urgent to our needs 100%! Thank you guys for really being of great service, these are the guys. Regards, Adrien M. & Phillip A. read more

Enterprise Rent-A-Car - This is your one time stop. These are the guys to call. - Car Rental Near Me - Burbank, California

This Enterprise location is much better than your average car rental location. It has a deal with Tesla and All-City Collision to provide a Tesla rental at the same price as my insurance allowance. Therefore, I only had to pay the taxes on the rental. It took a little while to learn on a rental Tesla, as I depended on my cell phone to do everything. Well, once I got into the groove of driving a rental, it went smooth as silk. The one thing that made it special to me was that the shuttle service is immediate and drove me to pick up my fixed car within minutes. I was able to check out within a few minutes, and was still able to see my car in daylight. I am appreciative of this location and hope next time it's under different circumstances... read more

Very attentive and super helpful I enjoy renting via Costco travel for better prices read more

You have got to be kidding - Rivian Burbank set me up with a loaner here. The first car they offered me was a Tesla - they couldn't find the key. They searched for almost an hour for the key -- The next one was listed as being auctioned, the third was also listed as unavailable. The final vehicle offer as a loaner for my 100k Rivian was a 2022 Hyundai Kona with nearly 50K miles: Filthy - beater. Seriously Rivian? Seriously Enterprise? I see the customer service comment from Enterprise below my review. The URL she gave takes me to a site that is only open weekdays. No help at all. I tried contacting Enterprise via the txt system they used for the contract. No Response. read more

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Car was great but not great when you get surprise charges. 1 for 500$ when you only signed off on 2 days of extra insurance. And then you return your car to not receive the deposit back which was NEVER communicated when I dropped off the car. Just noticed it when I was going through bank statement and saw it never cleared. Work on your communication skills guys. Or maybe learn to read your SOP That's what it's there for read more

Horrible experience with this company! I was given extremely poor customer service. I went to pick up my car at request by body shop, but the car was not available and the representative was extremely rude. I had to take uber back home. After I returned the car, months after they charged me on my credit card for some ticket I never received. When I disputed the transaction, they said, tough luck and did nothing to assist me with the unauthorized transaction. Do not rent a car from them! read more

Dear Enterprise, Burbank, I recently had an excellent experience at your location. The entire process was easy and hassle-free. The associate manager, Art, was knowledgeable, kind, and helpful. He explained the car renting procedure to me and showed me the rental car with the features, specifications, and regulations. After the accident, I got the replaced car from the dealer. Art simplified the claiming process and the related paperwork. It was stress-free. Along with that the rental car was in a great condition. Clean with car freshener added and well maintained. I would highly recommend Enterprise, Victory Blvd, Burbank. read more

Enterprise Rent-A-Car - Car Rental Near Me - Burbank, California

I used to love using enterprise for all my car rentals but this time they really did it for me. I had a small accident on the road that just broke the grill in the front. A small one. But they are charging me for EVERYTHING IN THE FRONT. The radiator was never damaged nor the bumper but they included all that and more. Thieves!!! Taking advantage. Never again. read more

When you rent from this place make sure you take pictures before and after you return the rental. I totally forgot since I never had issues but I was hit with a bill since there was a dent on the roof of the van when I knew for a fact there wasn't when we returned it after hours. But since i had no proof, i had to pay for the repair read more

Great service. Quick and easy. In and out. Simple as that. Thanks for getting me on the road asap.

I can't say enough good things about the fantastic service we received from Brian. We visited several other locations looking for a specific type of car as inventory was low and this location is by far the best one we encountered. This should be standard for all rental car companies on to interact with customers and leave them with a good experience. The same cannot be said for the other locations where employees seemed apathetic and not knowledgeable about their inventory.Thank you for going out of your way to assist us. If you are looking to rent a car, be sure to visit this location. read more

My experience for both pickup and drop of went great. Everyone was awesome, helpful quick. And I had a really pleasant drive with Giovanni who gave me a lift to pickup my car. Such nice conversation and a great driver. I'll definitely be back here if I ever need a rental again. read more

This location used to have better employees and manager and I wish we could get those people back to work here. Lets start off by saying Lisa who is the manager is extremely rude and unprofessional and she does not care about customer service because as soon as you speak about the fact that they are giving you rates that are higher than other locations she talks about the other locations being unethical and not her and her employees being unethical by raising your rate so the company can make a few extra dollars on a car. This is the information Christian and Lisa gave me you so you make your own decision about renting with them: the cheapest car they have costs about 75$ a day without insurance and 28$ if its under your insurance. The car they gave us for that rate is a Hyundai accent that didn't even have a back up camera and smelled like something had rotted in there. We took it and didnt even complain and over the next few days we tried to call and see if they could adjust the price to our budget and in return were harassed by the manager Lisa and her employee Christian and Michael. At some point Lisa was telling me she wanted me to return the car because It was too much that I was trying to negotiate a better price and she didn't care if I was left without a car. In conclusion, find a different branch with nicer more ethical employees who care about customers more than making a few extra bucks for the company. read more

I am hoping that this is for the correct Enterprise Rent-A-Car. I am writing a review for the Enterprise on 110 S Victory Blvd. Burbank, CA The customer service provided far exceeded my expectations. Charlton assisted my with my rental when I arrived. Jordan assisted me with the return. Both gentlemen were extremely professional, kind & knowledgeable. I was not rushed. Everything was explained to me. The icing on the cake was when Jordan offered a driver to take me to my mechanic to pick up my car. I cannot think of anything they could have done to make my experience any better. Fast forward one week. My car has to go back into the shop for some more mechanical work. Cindy was an absolute jewel assisting me in making my reservation. She was very professional and accommodating and a very kind lady. Let's hope my car doesn't go back into the shop for a while. Thank you, Enterprise, for a great experience with my car rentals. read more

Great staff here! They're friendly, quick and professional. I like how easy the whole process was -- from pick up to drop off.

We had reserved a car to be ready at 1 pm on Monday. Our flight was delayed by 6 hours! We were worried we wouldn't make it to Enterprise by 6 pm closing, so we called and were told they would wait 10-15 min for us to get there!!! Kevin was waiting for us and showed us two different rental options. He was polite, thorough, and helpful! He answered our questions and then had us on our way! read more

Thank you Enterprise! Most of all my thanks to Christopher Mohos for his professionalism, being very personable, and informative. I appreciate the pick up and drop off. Another thank you to Jordan Sumbu for processing me so efficiently. read more

Hats off to Brenda at the Burbank branch. Solidifying it as my favorite Enterprise in LA - although I haven't been to them all. They can get busy - and they know that - so Brenda made a point to acknowledge me when I came in. And when she did get to me - she was present and pleasant, helpful and efficient. Everyone there wants to help you and help you get out of there - because we all have places to be and they know that. I fly into Burbank all the time, and I always take a 10 min Uber to this branch vs the airport location. The vehicle drop off with Ellie was equally as swift and pleasant. I'm not sitting here reading the other reviews, and not everyone is a pleasant person that will have a satisfying experience with a car rental company. But for whatever it's worth, I put my money on Enterprise for employing great staff and having rates slightly better if not equal to their competitors. read more

Shady business practices - charged me for double the time than I actually had the car. I had to take an hour from my day to go dispute it and they wouldn't even offer a discount for wasting my time and holding an extra chunk of my deposit for double the time. I value businesses that respect my time and money - this is not one of them. They are quick to charge fees but refuse to be held accountable when they inconvenience the customer (they gave the excuse that someone that didn't even work there made the error) What kind of BS is that? I will definitely try TURO instead next time I need to rent. read more

I received great customer service from this location. My car was in the shop getting the transmission replaced so I needed to rent a car for a week. The first two rentals had issues and I wasn't satisfied. The third time back I was able to rent a beautiful 2024 Kia Sportage which I LOVED! Got my car back after a week and returned the rental to Enterprise. Shout out to Hassan, Lauren, & Angel for taking great care of me. I'll definitely be back to rent again soon! read more

I rented a Tesla Y for about two weeks and the whole process was super seamless and it was easy to get in and out fast and the rate was also pretty comparable to other places. Everyone was also very professional and sweet. I would definitely come back. Thank you! read more

Enterprise Rent-A-Car - Car Rental Near Me - Burbank, California

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I want to share what a wonderful experience I had with Enterprise. I was in vehicle accident and needed to rent a car. I was recommended Enterprise by the body shop. I made a reservation and the day I dropped off my car. The sent Michael and Steven. Both great guys who represent their company very well. They were friendly, full of information as to what I needed to do next. Micheal took all my information. The car was ready and I was out in 15 min. You got some awesome crew members Enterprise. I highly recommend Enterprise when you need it. read more

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LJ was so helpful with helping me get a vehicle quick and easy! He also helped me with changing my drop off location! No problems here! I appreciate him and his efficient team! Thank you for an awesome vacation! read more

I wish I could give negative stars. Made my return Friday night and now they are saying they STILL didn't get my return ??? Also not responding back on communication hours. ALSO charged me an extra 91$ on top of my $100 deposit and $35 rental fee. I went to them becuase I got into an accident which wasn't even my fault but the hardest part about the process was going through the Enterprise on Victory Blvd!This is the treatment I'm getting. PLEASE USE ANYONE ELSE read more

Enterprise Rent-A-Car - The lack of communication - Car Rental Near Me - Burbank, California

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We booked a reservation for Van for weekend aug 11-13. We received a call day prior that we maybe waitlisted for van due to low inventory, but we can accommodate you in large SUV if any van isn't available. Okay sounds fair!!! We arrive at enterprise Friday and counter clerk says we have no vans or no large SUV, we only have regular 5 passenger SUV. Worst experience at this location!!! It must be a new manager doing inventory because this is ridiculous. I would've been okay to let me know we don't have vans or large suvs, so I can make other arrangements or at very least assist me to find a comparable vehicle at neighboring Enterprise. So instead we arrive and got no van, no large SUV and now we have to find last minute arrangements. read more

BAD LOCATION! BAD MANAGER!!!!!!!!! They only think about money. They pass wrong information and are not responsible. The manager is extremely indifferent to the problem he created. Visit other places. You're sure to get a better customer service than in this horrible place. Here are some that I researched later to help you: HERTZ, BUDGET, ALAMO I had an emergency with my car and he had to go to the mechanic. I went to this place and explained that I needed a car to take the DMV test, I explained the situation and asked before renting the car and the manager said YES, I could take the test even if the car was in the name of a friend ( that he had license) and that he would only have to rent with all insurance. He made sure it was possible, but the paper he gave us said that only those who rented it could drive. Upon arriving at the DMV, it was obviously not accepted as it did not count for the award of someone else to drive. He shouldn't have said YES, I could get tested since I wasn't sure about it. I Immediately return to the car rental company and this manager refrained from any responsibility and said that the DMV who was blamed FOR THE LESSOR INCLUDE THAT ONLY ONE PERSON COULD DRIVE THE CAR. He made me return the car in less than 4 hours, CHARGED me THE FULL DAILY rate and only discounted the numerous insurances that added up to over $100 that they themselves imposed. I missed my day at work. My friend missed his day at work too. I had to reschedule the race for 20 days. I LOST MY MONEY. He was terrible. I DO NOT RECOMMEND THIS PLACE! I don't recommend these bad people. read more

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So we picked up a dirty exhibition in the Woodland Hills enterprise and we're not happy with it . So we headed down to Burbank Airport to switch cars. Unloaded the Dirty one that we got in Woodland Hills and got a nice and perfectly fresh one. We had the most amazing experience with Jamie. Somebody give this girl a raise. We even left our iPad in the car and she found it and kept it for us. Amazing customer service good job enterprise Rent-A-Car. We had the best time with your car in Las Vegas read more

Enterprise Rent-A-Car - This is Jamie she's our girl. Thank you for being so helpful - Car Rental Near Me - Burbank, California

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Come here if you like to be last minute and unprepared. Car wasn't ready or wash. No cars available to even look at during appointment time. Time is more valuable than money. On top of no car available, the wait time extended with car wash and the tank was barely filled with gas.. How can you rent cars when you don't have cars available? This is very California last minute and unprepared stereotype with extreme price. And no, too late! Don't ask me to email or call you back. DO IT RIGHT the first time. It cost less time if you do it right. read more