Cancel

    Open app

    Search

    Enterprise Rent-A-Car

    3.0 (293 reviews)
    Closed 8:00 am - 6:00 pm
    Updated a few days ago

    Enterprise Rent-A-Car Photos

    From this Business

    You might also consider

    Recommended Reviews - Enterprise Rent-A-Car

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    My reservation

    If I could leave no stars I would. I made a reservation for 6pm on Thursday 04/09/26. I have an email confirmation and everything. Why would it give us the option of 6pm if they don't take anyone at 6pm. We got there at 605pm and that's because it took forever to make a u turn so we can get into their parking since it's I such an awkward location. We get down and there's another customer begging the "supervisor" to please give them a car. They arrived at 603pm. That lady just kept shaking her head and said she couldn't do anything. I asked for her manager, and she said she was the supervisor. I asked for her manager and she closed the door in all our faces. Unfortunately we didn't get her name, but she was African American with long braids. We are now left with no car. We're supposed to be leaving in a couple of hours and the closest enterprise here is the Burbank airport. I just checked their reservations and it's gonna cost us $130 for the exact same car. Now the worst part is that this location didn't even have the vehicle we reserved. We reserved a compact suv and all they had was luxury SUVs and compact cars. So they don't have a car for us anyway and they don't have a car for the other customer that was there. I have never dealt with this I'm in complete shock. And my vacation may potentially be ruined. Oh and we just arrived at the other enterprise and they have no Availability. This is beyond unbelievable. And due to Coachella everything is booked at all the car rentals in the area. I've always rented from enterprise. I have an account with them and everything. NEVER AGAIN.

    This is your one time stop. These are the guys to call.
    Adrien Erik M.

    Hassan Ali Khan- Assistant Branch Manager Above and beyond, top notch Customer Service at it's finest! I had a family emergency about to fall through the cracks and Hassan saved us. He was prompt, efficient understanding and urgent to our needs 100%! Thank you guys for really being of great service, these are the guys. Regards, Adrien M. & Phillip A.

    torn carpet

    You have got to be kidding - Rivian Burbank set me up with a loaner here. The first car they offered me was a Tesla - they couldn't find the key. They searched for almost an hour for the key -- The next one was listed as being auctioned, the third was also listed as unavailable. The final vehicle offer as a loaner for my 100k Rivian was a 2022 Hyundai Kona with nearly 50K miles: Filthy - beater. Seriously Rivian? Seriously Enterprise? I see the customer service comment from Enterprise below my review. The URL she gave takes me to a site that is only open weekdays. No help at all. I tried contacting Enterprise via the txt system they used for the contract. No Response.

    See all

    2 months ago

    Helpful 1
    Thanks 1
    Love this 1
    Oh no 0
    Photo of Molly G.
    513
    29
    17

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Henrik S.
    538
    103
    57

    5 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    8 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 0

    8 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sarah B.
    147
    55
    4

    22 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    28 days ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lolita N.
    27
    125
    134

    4 months ago

    Great service. Very kind people work here . Gave me a nice car for a great price . And a little extra hour on the house . Thank you .

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 8
    Thanks 1
    Love this 7
    Oh no 0
    Photo of Gracie D.
    15
    67
    32

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    11 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    6 months ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Anup K.
    0
    65
    35

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 1

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 1
    Love this 0
    Oh no 1

    2 years ago

    Great service. Quick and easy. In and out. Simple as that. Thanks for getting me on the road asap.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Sarah S.
    13
    53
    65

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Kika B.
    106
    129
    203

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 5
    Thanks 2
    Love this 1
    Oh no 3

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Great staff here! They're friendly, quick and professional. I like how easy the whole process was -- from pick up to drop off.

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Becky B.
    321
    52
    20

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Amanda F.
    104
    12
    1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 2
    Photo of Brian D.
    20
    91
    78

    1 year ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Shan F.
    204
    168
    79

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    4 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 0
    Oh no 1

    3 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 2
    Love this 1
    Oh no 2

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 3
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Crystal G.
    3895
    1525
    18876

    5 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 24
    Thanks 0
    Love this 21
    Oh no 0

    2 years ago

    Business owner information

    Photo of Customer Service

    Customer Service

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    Page 1 of 8

    Ask the Community - Enterprise Rent-A-Car

    Transportation from airport Transportation from airport?

    Don’t See Your Question? Ask Away!

    Review Highlights - Enterprise Rent-A-Car

    I had to drive the car to Enterprise (tail between my legs) and Krisha was so kind and helpful in getting the claim process started.

    Mentioned in 6 reviews

    Read more highlights

    You might also consider

    Budget Rent A Car - The horrible employee that somebody else posted a photo of three months ago

    Budget Rent A Car

    2.0(163 reviews)
    2.4 mi

    ***Update*** They…read morewent ahead and adjusted the charge to reflect, which I definitely appreciate. Cheers to them adjusting and getting it right, while taking ownership. Same thing with a few that have already commented. I declined fuel coverage for the vehicle and filled up the tank around the corner from this location. When I turned it in, I received a charge for $75 for fuel. I was confused and reached out to customer support the next day to resolve. Since I don't have a receipt of me getting gas that amounted to $16 I paid, or a card charge/statement (paid in cash) they are not honoring it. Even though when I checked out the car they put in their system that it is full lol. What a joke. Avoiding Budget in the future for sure, I have rented from just about every big other car rental place and have not dealt with this issue.

    I wanted to believe that all the YELP reviews were wrong. Why did I think 100+ 1.5 star reviews…read morewere all wrong? Ugh. The check out wasn't bad. The lady wasn't friendly but customer service wasn't something she excelled in. She charged me $258 in "incidentals", when I inquired why so high, she said "You'll get it back when you return the car." Budget and Avis are the only 2 rentals places at Burbank that open at 5:30a. I came at 5am to get in line to return car. 6 cars in line. I'm 2nd. They took first car and fourth car. Did I mention I was 2nd? What the heck? I asked if there was a reason he took the car 2 cars behind me and he just looked at me. It was 5:25a. I asked him if he could inspect my car. He said inspections start at 5:30am. So I asked him what he did with the cars at 5:10am (cars 1 and 4) and he said "Check them in." I said "So basically, they're turned in?" and he said "Yes." So not sure what's the difference between "Turned in" and "Inspected" so I just left my keys on the dash and left and while I was walking to the airport it got notification that my car was turned in. While waiting for said guy to come back and turn in/inspect my car, the 3rd car guy and I were chatting and told me next time ask for a hybrid so I don't waste much gas (I was given a Jeep Compass). I give up.

    Photos
    Budget Rent A Car - Stay away unless you want to stand in line for an hour!

    Stay away unless you want to stand in line for an hour!

    Budget Rent A Car - Car was so dirty!!

    Car was so dirty!!

    Budget Rent A Car - The new Chevy Traverse we rented today to drive cross-country.  Very clean, comfortable, and wireless connectivity.  Very nice!

    See all

    The new Chevy Traverse we rented today to drive cross-country. Very clean, comfortable, and wireless connectivity. Very nice!

    Enterprise Rent-A-Car - carrental - Updated June 2026

    Loading...
    Loading...
    Loading...