This is the Ultimate body shop! My vehicle looks so good. The extra time they took to make it right…read morewas well worth it. What a great job! I will definitely use them again if I have another accident. .. but let's hope I don't have another accident!

They kept my vehicle over 6 weeks for repair after a minor accident. When they finally called and…read moresaid the vehicle was ready for pickup, I found body panels that were not aligned, hood not aligned, damaged parts still on my vehicle, a new headlight was installed but was not adjusted. It pointed to a spot about 12 feet in front of me. The paint job was terrible with rough spots on the hood and drips and runs along the bottom edge of my fender. They installed paint protective film (that they were not to install per the work order) and trapped several bubbles under the film. My advice to you would be to AVOID AT ALL COSTS!

Khalid is very professional and gave an honest explanation of how well he could fix a door dent as…read morehe went over his process. Good communicator. We are very happy with his work. Super fast response time, scheduling was easy and price was reasonable. So glad I clicked on the Intdent link. Thank you so much Khalid!

Did a great job on my scratched wheel - cannot even tell it was ever damaged. Service was quick -…read moreless than 30 minutes. And most importantly, very responsive and easy to make an appointment. I called several other companies before I found this one and not one of them ever returned my call and after my wonderful experience with Intdent, glad I never heard from them!

I took my car in for them to paint and install a new fiberglass hood on my car. They went above…read moreand beyond my expectations making my car look as good as possible.

First off this is the best tint, paint and body shop in Albuquerque and surrounding areas! I know…read moreyour thinking how can this be? There are more body shops in town than churches. The experience of dealing with any shop that's automotive related can be a burden. The customer service from James is above and beyond. He will answer or explain anything you ask. To were a non automotive inclined person would understand. The shop is small with a crew to match. However the work done is extraordinary. The tint and all other work done comes warrantied by James. The prices here are not the cheapest in town but are the cheapest for the quality that is done. The shop works on your average vehicles all the way upto high end luxury cars. If you need your vehicle fixed from an accident or just a sprucing up call Hames and make your appointment! I will be doing tons of business here from now until well I can't drive anymore!

Worked with King Kong and Garcia dealership to replace cloth seats in my new Honda SUV with…read moreleather. Excellent communication and result. I took Reggie's advice and added a ceramic tint to the driver and front passenger windows - they did it that day, and what a great upgrade!

Hey, sometime folks might be having a bad day and it has nothing to do with ownership. I've been…read moreworking with Reggie, the owner, for the past few months. My story is long... I got a new Subaru in 2018. I wanted King Kong to do my install of my two-way car alarm and my subwoofer with bass control. I was recommended this place by an old Audio Express guy I trusted who goes by "Doc." I knew not buying my items there would cost to install (of course if you buy from them install is less). I did buy insulation so my car doesn't rattle apart. It cost me $400 total. This first situation was no bueno. The guy installing my alarm was frustrated. He broke my subwoofer box, lost my fabricated box to protect my amp under my seat. Walked off the job after calling me and telling me my car was done-- and it wasn't. It was a mess. But they did their best on-the-spot to fix it. I was living in AZ at the time, they wanted me to keep it there, but I couldn't, but I was assured I could bring it back "whenever" to get it fixed. Flash-forward to 2021... I'm back in town and need my instillation fixed. I went to Reggie, told him what Subaru had been telling me. He uninstalled my alarm so Subaru could check my car out. No charge. My car got handled at Subaru, I called Reggie, told him Subaru told me that I could get it reinstalled. I contacted Reggie, he scheduled with my partner for a reinstall. On the day of, my partner came in, waited in the waiting room. They reinstalled my alarm. I've not had any issues with it for a bit. I'm hoping it's all been fixed. If not, I'm sure Reggie will work with me. The thing with cars is you have to be ready to work with the alarm staff and your dealership staff. Finding a place that installs your alarm and insures their instillation is important. Here we are 2+ years later and Reggie is here to make sure my alarm/stereo are working. Only because of the initial loss of investment with the lost fabrication box, and the fact that sometimes the woman at the front desk does not wear her mask (during a pandemic that is especially deadly to disabled folks like me) are the only reason that I'm not giving 5 stars. I will go there for upgrades in the future. I trust Reggie. I trust that he backs up his work, and takes ownership for his employees. This is important in the car industry. Trust. Loyalty. 10/10 would return!

My son went to Ratchet a few months ago to get his car wrapped and we were so blown away with their…read morefantastic work we decided to surprise my husband with a wrap for his car for his Birthday/Christmas. Birthmas, if you will. Holy cr** these guys are amazing! Chris did an amazing job communicating with my son to get my husbands car wrapped. My son had the vision and Chris was great at recommending tweaks that would make the vision come into fruition. Absolutely impressive all around. My husband was beyond surprised and I think I might have seen a teeny tiny happy tear. I HIGHLY recommend Ratchet Industries!

We used Ratchet Industries on San Pedro for hail damage repairs on our truck through a USAA…read moreinsurance claim. Our communication was with the owner, Rori. The truck was dropped off on August 28 and was not marked "ready" until November 21, nearly 12 weeks later. During the repair process, we were repeatedly told it would be "two more weeks," but the completion date kept moving. Communication with both us and USAA was slow, inconsistent, and often nonexistent. Because of the shop's extreme delays, we incurred additional rental car costs. Ratchet Industries agreed to reimburse us for the rental expense, and USAA has a record of that agreement. The amount still owed to us is $1,604.84. After agreeing to pay, the shop again repeatedly told us payment would be made in "two weeks," but no payment was made. At the shop's request, we even tried working with them on a payment plan, but those payment dates have long passed and they are no longer communicating with us. As a final attempt to resolve this, we offered to accept half of the amount owed if paid by the deadline we gave them, which is now about six months after we incurred the rental cost. We still received no payment and no communication. When the truck was finally marked "ready" on November 21, it was not actually complete or properly put back together. The new drip moldings had not been installed, the interior paneling had been put back loosely and needed repair, the middle light housing was broken, and screws were missing from the tailgate molding. We have been very patient and gave Ratchet Industries many opportunities to resolve this. We are requesting payment of the $1,604.84 rental reimbursement they agreed to pay, or at minimum a written response and immediate plan for repayment.

Great help and super outcome with the car. Looks brand new! Drago and Jesus were great.read more

Very upset when I walked inside and asked for a quote. I was told there was no one available. I…read moreasked to then make an appointment and times available were not supportive to a person working 8-5. Also they will not do quotes during lunch. I felt very dismissed and a bother to them.

WARNING! WARNING! Beware of Eric; express one dissatisfaction and he will verbally berate you and…read morereturn your car to you in non-drivable condition. After being told it would take 3-4 days to complete work on my car, I did not hear from Eric until the day work was supposed to be complete. Apparently it took him that long to realize more work was required. After expressing that I was upset to hear about this the day I thought I was picking my car up, things went very sour. Eric basically turned into a 4 year old throwing a temper tantrum and refused to work with me any longer. Very professional.

Crown Coachworks is the only place I will take a car for repair. Insurance works with the owner,…read moreEric, and the customer gets the best quality repair. There is no question that Eric and his crew work diligently to get the repair done quickly and professionally. My car looks better than before the accident.