Our kitchen sink backed up and the sinks in our master bathroom were draining really slowly, so I called Yelm Plumbing and Pumps. They were able to send a plumber out the same day. The company called to let me know when the plumber was on his way. When he arrived he put paper booties over his shoes so he wouldn't track dirt in the house, which I appreciated. He fixed both the kitchen and bathroom sinks and left us with a product to use and put down our drains regularly to avoid the problem in the future (we're on a septic system). The only reason I'm not giving them five stars is because they charge a $79 fee just to show up, and the total bill was nearly $500 for about 20 minutes of work which I thought was outrageous. read more

This place is AWFUL!!!! We have now submitted a formal Complaint to the better business bureau. We have not had a working hot water heater since 12/8/2021 with the zero reification for the problem. We paid them $1200 with 5 separate visits, a promise of a refund of some kind and NOTHING. I will continue to write reviews, call to complain to the city, the state, whatever it takes for this company to right the wrong it has caused. Taking down a google review.... Real professional. FIX THE PROBLEM YOU CREATED. read more

Had them come out to install 2 toilets I already had at the house I just purchased $79 to show up ran late on arrival charged over $1,000 to install the toilets!! on is leaking the other is off center Way over priced!!!! read more

Worst customer service I had experienced with a "professional" company. Had them come out to look at my water heater. They gave me a 6 hour window of when they could be there so I took day off work. Then they no called no showed me. So they came out the next day plumber was late that day without a call saying hey I'm running late. They quoted 2200 to replace my propane water heater. Then day of when they were supposed to install they said it was going to be 4300 because they quoted me wrong the first time. They also up charge the price on water heaters more than what I could go out and buy one personally. Not the kind of service I would expect from a company. I chose not to use them for my water heater replacement. read more

The guys from Yelm Plumbing and Pumps did a great job replacing my water heater. They were very responsive to my scheduling needs offering to come out a complete the work on a Sunday. They were great about calling me in advance, so I could be ready for them, they did their work in short order and left no evidence that they were ever here - that's my kind of contractor! We now have more than enough hot water for the new walk-in tub which makes us all very, very happy. Thank you Yelp Plumbing and Pumps! read more

Absolutely would NOT recommend YELM PLUMBING. Zero stars!!! I purchased a dishwasher at Home Depot and they couldn't install due to needing to replace a plastic valve for a metal one. I called Yelm Plumbing to fix the issue. They came and installed the valve and charged $336.41 on Nov 13, 2021. The next Home Depot installer said we needed a dedicated water line, and I called Yelm Plumbing to fix that issue. December 17, 2021 BRIAN from Yelm Plumbing showed up and installed my dishwasher and disconnected a Kangen water machine. Yelm Plumbing charged me $895.81 for just the dishwasher install portion. The dishwasher cost me roughly $1050 with delivery, and tax. The install was almost the cost of the dishwasher! Brian left after briefly turning on the dishwasher. The next day I ran the dishwasher and a H2o code appeared indicating no water was going to the dishwasher. I called Yelm Plumbing and asked that Brian please come check to see what the issue was. Summer in reception spoke to Brian, who spoke to me and adamantly refused to come look at it. He said water was going to it when he left and nothing was wrong with his work, to call the manufacturer that it's a defect. I called Home Depot and they said it was outside the 30 day warranty now, to call the manufacturer. At this point I'd now been without a dishwasher since the purchase in November. I had to wait for a month for the manufacturer to get a technician out for service. I had no dishwasher for Thanksgiving, Christmas, New Year and I have a family of 6 and spent 1-1.5 hours a day doing dishes by hand. The wonderful man from South Sound Appliance under contract for Whirlpool, investigated the issue on January 28th, and found that Brian from Yelm Plumbing hooked my dishwasher line up to a water line that had no water. The issue was NOT a defective dishwasher it was defective work done by Brian the Yelm Plumber. I spent 7 weeks extra without a dishwasher due to Brian refusing to come look at it to see if his install was correct. I called and had a heated discussion with Yelm Plumbing and they arranged to send Brian and DJ his supervisor out to fix the issue. I showed them the paperwork from the technician stating it was an install issue not a defect. They arrived on January 31, 2021, hooked things up and then informed me that I had water. I looked at him and told him that he wasn't hooking it to the new line they put in. Brian hooked it to that line and declared I had water and flicked the faucet on. NO WATER! DJ and Brian discussed it for a few minutes, and then decided they needed a connector that they didn't have on the truck. Brian assured me he would come back first thing in the morning with the connector to fix it. They didn't apologize for the inconvenience. I asked DJ if everything was hooked up and asked him if he was sure I wasn't going to find out I have no water after they leave and he told me it was fine, and flicked on the faucet. Low and behold they forgot to turn the water back on and would have left with no water hooked up to my sink. Brian showed up the next morning and fixed the dishwasher in less than 5 minutes. This could have been done SEVEN WEEKS Prior!!!! It was a FIVE minute fix. Utter incompetence. I contacted Yelm Plumbing and demanded a refund. I went two months with no dishwasher due to their stupidity, and lack of customer service. No refund was forthcoming. FYI Yelm Plumbing is also A+ Plumbing and likely one other company under different names. They charge a fortune, and are arrogant when asked to double check their work. No refund for shoddy customer support, inconvenience or mistakes they make. read more

I would give them zero if I could. Had them out in January 2018 to change 2 filters that we provided, they charged us 107 bucks. We just had them out April 2018 to change 1 filter that we also provided. (Husband could get it off there was too much pressure) when the guy was done I went out to pay and he asked me 'didn't I show your husband last time what to do' I told him about the pressure issue. He motions for me to follow him into the pump house where he pointed out the 3 shut off valves. Ok great thanks. My husband checks the bank and they charged us 150 bucks! Wait!! One less filter change than last time, why so much more money (my husband called) the tech tells him prices went up AND, there was a charge for educating the wife. R u serious?!?!? I never asked for educating, never even asked a question, how r they charging us for that. I have called at least 4 times and never get a break down on what my education cost! Dishonest and under handed company! They will never get our business again! read more

Great Service. Tank went out and I called and they came out right out the same day. Gave me three options and I chose to replace the tank and have it brought up to code. They had the tank delivered and were able to pull the old and do the installation within a couple hours. Excellent work at a reasonable price. Very pleased with the clean up and respect to my home. Dan and Eric were awesome. I will use them for all future plumbing. read more

Horrible. They never showed up for the appointment, twice! I wasted two half days for nothing waiting for them to show up. Skip.

We had a toilet clog up and water was backing up into the bathtub. I tried for 1/2 an hour to clear the clog with no luck. Yelm Plumbing was the only company in the area that answered on a Sunday evening. The lady on the phone was friendly and told me that they had two teams currently out but they would be able to come by that evening. She told me that there was a $40 service fee and the plumbers would provide me with a written estimate before starting work. Sounded great to me...especially on a Sunday evening. The plumbers arrived, were friendly and professional, and after a short look around the septic tank quickly diagnosed the problem. That's when they told me it was going to cost $420 to clear the main line. I balked initially at the cost, but they said their camera was going to show what the cause of the problem was which would help us figure out if there was a bigger problem. At that point I agreed to the job and they proceeded to begin. As they started work the plumber told me that the camera was broken but they were going to clear the line anyway. It took them all of about 30 seconds to clear the clog, but I had no further information on what the cause might have been because the camera was broken. They insisted on charging full price and wouldn't even budge when I suggested using their company to come back and pump the tank. So...I paid $420 + $40 service call and of course tax. Almost $500 to snake the main line which took merely a few minutes. No camera to show me what the real problem might have been as they promised, and what I agreed to in the $420 estimate. In conclusion, the plumbers arrived quickly on a Sunday evening, they were friendly and professional, and they fixed my immediate problem. However, their prices are exorbitant and they fell through on what they agreed to do in the estimate and refused to adjust the bill accordingly - even when I was willing to give them more business! Unless you are in dire straits, look elsewhere for a plumber. read more

Left us stranded during the Christmas holiday two bath no hot water , didn't even call back after holiday , turns out they lost , lost my business for good , call manager excuse after excuse ,well bah hum bug to your company too for doing this to people.... read more

Talking stellar job on a sunday evening had a watermain break after the meter couldn't get it done myself big shout out William done a quick and thorough job of fixing the leak in a timely manner. read more

Charged my elderly mother in 2014 $650 to replace a bathroom faucet. Never again! I'll be scheduling future plumbers, and not this one.

This company is outstanding! They only charged $39 to come out to my residence and that was included in the cost of the repairs, a mysterious problem that would likely have been overlooked by another outfit. I had checked with two other companies before finding Yelm Plumbing and pumps. One of the companies was the one that initially installed my well 9 years ago. They wanted $250 just to come out to the house! Outrageous! The other company wanted $150. Thank goodness I found Yelm Plumbing and Pumps. Reasonably priced, nice servicemen, and smart. I give them a high five! read more

We had a "smell issue" from a mysterious source and called them for help. They arrived when stated, within a couple hours, and investigated our issue. They were professional, on time, very thorough, friendly, and informative. We will be using this company and recommending them for any plumbing issue we have! Awesome service. read more

Called A+ services (Yelm plumbing and pumps is the name we googled, A+plumbing showed up). They charged a $43.25 fee to just come to the house to check the issue. When they got here they quoted us over $600.00 to dig a hole (digging fee), then said that the job would be as much as $800.00 - $1200.00 (including the digging fee). Prices seem very high for a job that took less than an hour. read more

We had an alarming mystery leak recently, and couldn't figure out where the problem was. Yelm Plumbing responded right away, and Dan showed up to help sort things out. He was friendly and very professional. He figured out right away what caused the leak, and he quickly fixed the problem. Based on our experience with them, I highly recommend Yelm Plumbing. I'm sure all of their plumbers are good, but if you're lucky you'll get Dan. He really knew what he was doing, and was a pleasure to do business with. read more

We had a plumbing emergency yesterday after our teenager flushed a mound of TP and dog droppings in the upstairs bath. The whole system backed up into our downstairs tub. We called Yelm Plumbing on a Saturday in a panic. They were friendly and helpful. They said they could have a tech out within an hour and the usual service call fee of $39 was being waived right now if you donated 5 non-perishable food items. We had called another plumbing company and they wanted $175 after hours charge to come out and wouldn't be able to give an estimated arrival time. The tech arrived within 30 mins and was friendly and helpful. He found the problem and fixed it quickly. The whole event was way less painful and less expensive than we expected. You know you're dealing with a quality company when they don't gouge you for emergency service but, to have a company give you a significant discount for charity is an indicator of a company that cares about the whole community. I highly recommend Yelm plumbing. read more

we called because we were have a well pump problem with our 20 year old pump. The issue did not warrant a replacement but as the pump probably had only a year or two of life left, we elected to replace the pump. I felt they were honest and professional. it took about 6 hours to replace the pump and associated parts of the system. I would call them again. read more

Horrible Customer Service! They charged more than initially stated and when called to ask for partial refund, I got the run-around. it's been a week since my initial call and still nothing. they charge WAY more than others. Shop around, don't use these guys. read more

I called and got an answer right away. They scheduled for someone to come out that day to help diagnose the problem for $40. They were friendly and seemed to know what they were taliking about. I had the septic tank all dug up and ready for them to inspect. They quickly came to the conclusion that the inlet into the tank was clogged and began to unclog it by jamming a plastic pipe into it and spraying water into it.. Within a minute a gush of water came out and they concluded that it was unclogged. They determined the clog happened due to the tank rising over time and a broken inlet pipe catching the paper from flowing properly. They gave me a quote for $1300 to have it repaired fully. This happened way to fast for me and made me suspicious because there wasn't enough evidence of a cracked pipe. They also tried to negotiate their work and get more from me. I told them I would need to get back to them for the additional work. After they left I dug up the pipe to see if it was cracked. What I found was that the pipe was still clogged and the pipe was cracked right were he was jamming the plastic pipe in to unclog it. I decided to call another plumber who came out and did the repairs for only $275. After more research into Yelm plumbing and pipe, I found out they are a subsidiary of another company out of lacey with poor reviews and over charging. Get more than one quote if your looking to deal with them. read more