$9.95 to clean a men's button down shirt! Crooks. I will drive 3 miles further and pay $3.35. Did I…read moremention they are crooks? Thanks for nothing, Collins. They ruined it.

Way downhill since new ownership. Have given a few chances. Recently brought 4 small rugs in and…read moreshowed photos ahead of time to ensure they could clean the material. Dropping them off was a disaster as the cashier put the wrong prices in about 8 times. When returning to pick up they told me that the ones I asked about ahead of time were unable to be cleaned. The woman that I dropped them off with came out from the back and said "she's finally here to pick them up?" and then proceeded to tell me to take them to a laundromat. The ones they did clean don't even look like they were cleaned. Won't be returning to this location.

I purchased a pleated skirt secondhand but it arrived with the pleats partially coming out/out of…read moreshape. We googled places for dry cleaning and this location came up. It's off the side of one of the major surface street roads and has its own parking. The couple who run it are friendly and seem to have a good business. Initially the wife was a little concerned about whether their partner who does pressing could do a full pleat, but after speaking with him, they confirmed it was doable. I left the skirt with them for dry cleaning and pleat pressing. It took a week and the end result was perfect. It almost looked brand new. Pricing was pretty fair. In terms of dry cleaning and pressing, they are good option to consider.

Had shoes resoled there in November ( today is 2-17), sole began to separate again after a $50…read morerepair, owner said " it wasn't his work", a lie, he then said he could repair it for another charge ?? Bottom line the owner has no integrity or professional standards and I would not recommend anyone set foot in this establishment unless you like shoddy work and poor customer service.

On Thursday I needed a suit cleaned ASAP for a funeral. Two other places told me Monday was the…read morebest they could do. I went to Lapels at noon. They offered to have it ready by 5:00 the next day. Instead they texted me it was ready at noon the next day. They do the work on site. They did a perfect job. Everyone was very pleasant and helpful. Lapels on Gold Hill is my new go to for dry cleaning; I highly recommend.

The worst dry food service I've ever used, my clothing wasn't folded it was balled up. Trust me…read morethey'll never get a chance at my repeat business, they should do a better job in the first place.

Not good business practice. My mom asked how much it would be to dry clean a formal dress - the man…read moretold her $17.88. She came back the next day and the women tried to charge her almost $30 instead. Said the man was incorrect telling her the price. When my mom tried to ask her why it was more she said the man was incorrect telling her and said she would charge her $22 instead... not right. The receipt / slip papers they give you should say the price when you drop an item off, so they can't change the prices. Seems like they change the price. My mom would not have went if she was told the more expensive price as it wasn't a rush

I called before I stopped by on Wednesday, 11-22-23. I needed a choir robe cleaned. Multiple dry…read morecleaners were open, but most would not have the robe ready until Tuesday. I needed it for an event on Saturday. The woman who answered the phone told me that if I dropped the robe off that day, it'd be ready on Friday. I picked up the robe Saturday morning, 11-25-23. It was pressed and the make-up spot was removed. I appreciate them coming through for me during the holidays. I would definitely return.

Excellent service but they open late at times. Especially on Saturdays. That can be frustrating…read more Excellent quality.

Roaches all over the place in the waiting area. Destroyed my suit. Worst cleaners in Charlotte.read more

Last year I needed a new dryer cleaner as I was new to the area. I called a couple in the…read moreneighborhood and the people that answered the phone were less than helpful. When I called this location the young lady who answered the phone was awesome. I immediately knew this was the location I wanted to visit. I have been coming here for over a year, I have never had a problem, they know me by name, and it is the same faces that are still there. They even have discount days and coupons for continued patronage! These ladies are the best!

We just moved to the area and they are right down the street. I've taken several things there…read more They are prompt, nice people at the counter and very reasonably priced.

My husband brought two fabric handbags of mine to Gentle Care after our regular cleaners informed…read morehim they didn't clean them. He did a search and found Gentle Care about 10 mins. further and brought the bags to them. They said they could clean them, didn't mention price .(just asked for his credit card for a deposit). OK, he doesn't feel great (on oxygen for Pulmonary Fibrosis) and owners couldn't have missed that! They never mentioned a price, just rang up his card. They didn't even tell him when the handbags would be ready until he asked, and the male clerk/owner(?) said "about a month, we have to send them out". After hubbie told me this when he got home, I asked to see the receipt. I was shocked to see they charged him an $85 deposit and planned to charge an additional $40-plus upon pickup. This was a Saturday so they squeezed in this outrageous ripotff of a sale just prior to closing. I left a scathing voicemail telling them to credit his card and have the bags ready for pickup Monday morning. Hubby went in to pick them up and get a receipt for a credit to his card. They had the bags, but the woman said she had (are you ready?) "NO WAY OF REFUNDING HIS CREDIT CARD"!!!!! At that point he just took my bags brought them home and proceeded to file a CC dispute against them. I also spoke with the (excellent) BOA rep who confirmed that no service was ever provided by Gentle Cleaners, and they did not handle things in a professional manner. May I suggest to all that you to NOT do business with this unscruplous company?? There are local competitors who conduct their business in a legitimate fashion!! P.S. FYI, we won the dispute, but we should never have had to go through all that in the first place! :-)

I was looking to get a pair of dress pants cleaned right away and looked up other places that did…read morethe cleaning in house. (My usual choice sends it out.) This spot came up with good reviews and I decided to give them a try. They're in a small plaza with a restaurant and some other businesses. There isn't a lot of parking, but I suggest going during a non-peak meal time to find a spot. I've been fortunate to find parking both times I've gone. The owner was present when I arrived with my pants. He confirmed he could do a delicate cleaning on these and would not press a crease into the pants. (His rule of thumb is to not put a crease in unless the customer asks.) He did recommend that I remove the button as he didn't have a spare, which the instructions in the pants suggested anyway. He loaned me a seam ripper from the back so I could remove the button before he took the pants. They do not use harsh chemicals on dry cleaning here - good for those avoiding harsh chemicals and wanting an eco-friendly cleaner. Prices are very reasonable here. My pants were finished on Monday afternoon with no rush charge. (I dropped them off on Saturday.) The pants looked crisp but not crunchy - ready to wear after being picked up.

My family brings all our dry cleaning here. They do a great…read morejob- they also do great hemming work. Prices are comparable to others places but the quantity of work is superior

I have been using Lake Wylie Dry Cleaners for about 7 years. Very nice people who own and operate…read morethis business. I have never been disappointed with the cleaning of my clothes.