My roommate has been staying out in Fort Wayne In she was looking for a Toyota dealer to do oil…read morechanges on her car when she found this dealership. In the beginning they were good to the point she purchased a extended maintance program. She took her car in the beginning of June before she drove out to Ca. She wanted then to check her fluids, filters,and oil change. When she got to Ca she asked if I would take her car for a drive since it didn't feel right. The car vibrated all over the place I took it to our local tire store for them to check the tires out. They found that almost all the weights on the tires were gone. I checked the fluids which were all low I checked the air filter and noticed a K&N filter I placed in her car before she left to go back there was not there also the cabin filter was very dirty. When she returned she had to get another oil change and told the service guy what took place in Ca. Telling him about the tires which he's response was I don't believe that happened. Ummm excuse it did I was standing there when they took the tires off and there was no weights. Also meantioned regarding the 80.00 K&N filter which was brand new and there a sticker on the box not to remove it. Nothing didn't say a word not offered to reimburse the money lost with what they took out and I had to repurchase for her. Then You get to the cabin filter which was black and covered in leaves leaves from the house she is staying at. After she told me what took place when she got back getting it serviced I wanted to file a complaint regarding all these issues. I have called no call back went on line and filed a complaint NOTHING. So now since shel be back there for a little longer she is looking for a new mechanic to wrk on her car. Since this place dropped the ball and practically called her a lier.

I spoke to an Evan hunter and he was the rudest salesman I have ever come across. he kept looking…read moredown my shirt then asked for my number and when I rejected his advances he proceeded to tell me "I wasn't buying a car here" disgusting do not come here if you're a woman.

Got a pre-owned 2020 Honda CRv from Grote. a bout a week ago. In had a bad experience with this…read morecar dealership. The sale staff (don't remember his anme) that came to assisted negotiation the price. I really don't appreciate his present as well as conversation. The financial person is ok. The sale person appears to be noce because he want o sale a car. Theere are a few stuff that was promised to complete. However, aAfter I drove the car off the lot, I never heard from them. I sent email, left phone message. I have not heard from anyone from Grote. There are a few things that my friend and I found after I got the car home. I try to contact the sale person that sold the car, via phone call, email, but there is no responses. I don't feel like Grote Automotive treat me well. I have been treated well by onther car dealer. I believe this dealer needs to do better job when dealing with custommers.

Overall, I felt good about the experience with Vanessa (sales) & Johnathan (final paperwork)…read more However, I didnt trust Anthony (finance) once he threw the $3000 warranty on the price list with no prior notification. Nor did he explain what the warranty covered. He admitted later, when questioned, we didn't have to take the Grote warranty, but it bothered us so much, we almost didn't buy the car. Thankfully, the bank manager who processed our loan explained the warranty her bank could offer us instead, so we purchased through her. This small act from Anthony felt very shady and could have lost Grote the sale. Because of this, I don't know if we'll purchase from Grote in the future.

Smooth and easy car buying experience. I didn't get the car i initially wanted (it had already…read moresold), but I got something that better suits my needs. Im definitely a very satisfied customer. They even helped me get it insured quickly! If you need a new or new to you vehicle, talk to Brandy at Big City and tell her I sent ya!!!

They confirmed the car I was interested in was available. When I arrived they stated it was in the…read moreshop with a part on backorder. Carfax shows they've had the car in 6/26. They tried to show me a different car for $2k more. I walked out.

Snake oil anyone? Most frustrating & horrible experience…read moreI've ever had. Got my money back for the lemon on Friday and they put it right back on the lot (at a HIGHER price!) the next day!! Never again.

I took my Corvette there to have the oil changed. I waited 1.5 hours for them to even start on my…read morecar. The garage was empty except for my car. The service people were very rude. The next day I went to my son's house and we popped the hood to see what kind of fuel injectors I have. On top of the motor was my oil cap sitting there unscrewed from the oil refill. Oil had been splashed around in the engine bay. I was extremely mad and I WIll NEVER GO THERE AGAIN!!!! Terrible experience. PS Dirty finger prints all around the outside of my car.

I have a 2014 Subaru Forester 2.5 Premium that had a bad solenoid in the valve body, a typical…read moreproblem for high mileage Subarus. Since Subaru doesn't sell individual solenoids, the valve body (w/ four new solenoids attached) was the only way. Expensive part at approximately 1k plus labor but great service and communication. I normally do my own maintenance but for this I needed a $500 scan tool to do a "relearn" after the new part is installed. One of the few times I needed an auto shop. Jason, the tech, did a great job. Recommend him.

I had an absolutely outstanding experience with The Import Doctors! I brought my vehicle in for…read morequite a bit of work--transmission service, fixing a leaking power steering issue, a full 4-wheel brake job (pads and rotors), and an oil change--and they handled everything flawlessly.What really stood out to me was their transparency and value. The pricing was very fair--honestly much lower than I expected--and they took the time to clearly explain every service and cost before moving forward. There were no surprises, just honest and straightforward communication. As a woman with little to no car knowledge, I truly appreciated how respectful and patient they were. They went above and beyond to walk me through everything in a way that made sense, without ever making me feel uncomfortable or talked down to. That level of care is rare and meant a lot to me. The team is professional, knowledgeable, and genuinely cares about their customers. I left feeling confident in the work that was done and relieved to have found a shop I can trust.I would highly recommend The Import Doctors to anyone looking for quality work, fair pricing, and exceptional customer service!

What a great experience. I've heard the commercials for years and I finally had the need so I went…read morein and they did not disappoint. I will be back, will have my cars serviced there & will tell all of my friends. Thank you!

From the owner: At Grote Mitsubishi, we strive to be your go-to new and pre-owned car dealer in Fort Wayne. We're…read moreproud to carry all your favorite models at great prices, and our new and used car specials make it even easier to afford your next ride.

Bob Thomas and team were beyond fantastic at every turn. From start to the checkered flag being…read morewaived! We worked with Sammy (Son) he did a thorough 10 point inspection on our needs and wants, helping us finally pump the brakes on a used Suburban XLT with high miles and loaded to the brim - being perfect for our family of 5 who are always on the GO! After the final negotiations and agreed upon purchase amount we took the big boy home.... We sadly had some performance issues that were unfavorable for a family vehicle and our finances. Long drive short - Mike Trump (GM), Sammy (Dad), Sammy (Son) Matt (SM), listened to our circumstances and unfortunate experience with our new purchase. They jumped in and were the best backseat drivers we could have had along for the ride. We had to come out of pocket and knew it was inevitable with a used high mile vehicle but the team lessened the blow and put a ton of effort into our situation and at the same time made life long buyers and advocates for Bob Thomas...!!! A car is a car, a price is a price, salesmen come and go - BUT empathy, compassion, integrity, always shine brightly in a heavily competitive money hungry world! Can Not Thank Mike and Team Enough!

I really like Bob Thomas. I purchased a car from my dear friend's estate. He had purchased his last…read more2 vehicles at Bob Thomas. He was fastidious about quality and service, so I had no qualms purchasing his vehicle. I've had the routine service done twice. Both times, over the phone and in person I've received excellent customer care. I value that. In a world of instant coffee, they are still brewing a fresh cup!

The best place to purchase a late model vehicle. The service dept. is capable of maintaining your…read morevehicle to keep it performing properly.

From the owner: Providing excellent customer service for over 75 years. Being the oldest business in Blackford…read moreCounty, we pride ourselves with our reputation of honesty, fair prices and treating our customers with the respect they deserve.