Smooth and easy car buying experience. I didn't get the car i initially wanted (it had already sold), but I got something that better suits my needs. Im definitely a very satisfied customer. They even helped me get it insured quickly! If you need a new or new to you vehicle, talk to Brandy at Big City and tell her I sent ya!!! read more

1st time going to a dealership ever & was the worst experience of my life. They sold me an equinox for $16,000 and a week after having it had it in their mechanic shop five times before the issue was supposedly fixed. After 8 months the same issue reoccurred so I drove it back to them and they said the motor was blown, now how did I drive to their dealership if the motor was blown? Needless to say it was their way up for not me having a trade in and what they said is my only option and a car they put me in is a 2017 Nissan Maxima for $23,000. I figured since I drove it back they would make it right and help the customer right? But no come to find out without the communication we were supposed to have I have to open loans out there one for each car and they don't want to do jack s*** about it. Therefore I've been taking my time to find an attorney to see what I can do to make it right. Btw... They won't answer my phone calls and they just laugh at me when they do answer and said well you sign the papers! Not really knowing what I was doing for my first time to dealership either and lack of all communication with them. I hope they really get it good what's coming to them out of all the people they screwed over in the past years . They don't care what they sell as long as it puts the food on their tables! It's called GREED!!! read more

Beware Hidden Fees We just bought a car with an $808 scam fee. They count on the fact that you won't notice and call it a "transfer fee" to make it soudn innocuous. Really it is this common window etching thing dealers try to upsell you on as shown here [1]. Something that costs them $20 probably but they charge you $800+ for. My wife didn't notice it when she called and completed the sale as they just mention it in a list of "tax, title, and transfer fees". This is extra sneaky as there are real title transfer fees that are quite cheap. So if you don't do the math on the fly and realize this is twice as much as the taxes, and most people wouldn't, then you are SOL. They already did it. They say they can't add this to the price on CarGurus, and that is only partially true. You can't add optional fees for services dealers try to upsell. The trick is this isn't optional. They do it already and bake it into the car prices knowing you have to pay it. So it is just a way to advertise a lower price, where as another dealer who gives you an option is not able to lower the cost enough to show such a low price. In the end the price is isn't terrible, but it isn't honest. I won't do business there again and recommend others avoid it. https://www.aarp.org/money/scams-fraud/car-buyers-beware-sneaky-costs/ read more

We purchased a Suburban here in January and was told it was "the most mechanically sound car he has driven". We purchased the vehicle on January 21st. The visor mirror was broken and they agreed to fix that. The tire monitoring system was also faulty but we were told the tires just needed air. I put air in the next day and the system still wasn't working. Contacted our salesman and they agreed to fix it when they fixed the visor. I then reached out again on Feb 10th asking when we can bring it back to be fixed and was told they would check with the service manager. no reply. Then I reached back out on March 7th asking the same thing. Same response and no answer. Reached back out March 10th and finally got a call to schedule. We had been in the NICU with our newborns in Fort Wayne this whole time and could have dropped it off easily since we were 10 min down the road. By the time we finally got answer we were home with our babies and make The 2 hour drive back to Fort Wayne for this fix. During this time all of the brakes and rotors had to be fixed as well as a caliper that fell off the wheel. Our entertainment system quick working. the sunroof quit working and our check engine light came on. On the first warm day of the year we turned on our air conditioner only to find that it was not working either. We purchased the vehicle in January so checking it then wouldn't have shown us this. I called the dealership and asked if there was anything that could be done for this. the manager I talked to said he would talk to the general manager and get back to me. This was on April 8th. It is now April 27th with no response still. To say we are upset is an understatement. We feel like we were taken advantage of and would not and will not recommend anyone do business here. read more

They claim one thing and do another, this dealership should be closed. I went there with my son and they asked us to pick out cars he liked. After waiting for over an hour they showed us a car that we were not interested in, it was dirty and the tires were bald. The salesman said they were looking out for him and they didn't want him to have a large bills for repairs shortly after purchasing a vehicle. Then when we pointed out the tires they said that they passed inspection. That was a bald face lie. If you are looking for a vehicle this dealership should be avoided. read more

JR was the best! he was very helpful and friendly! he is a great businessman! he was very tenative

This place is amazing! Everyone cares about your situations and want to help you anyway they can. They work with all types of credit situations and have some nice cars. They also have a buy here pay here if they can't get you done through traditional financing! read more

Big City Cars - Ford SUV at Big City Cars - Car Dealers Near Me - Fort Wayne, Indiana

We were very impressed with TIMOTHY DITONTO and Big City Cars. We are disabled and lost our car last week. Timothy answered my call, "came to pick us up" and had us at hello. Kind respectful and delivered honesty and everything we were looking for as we are on a fixed income. Thank you for getting us back on the road again Big City Cars. ASK FOR TIMOTHY FOR A GOOD CAR EXPERIENCE. read more

Big City Cars - The Greens - Car Dealers Near Me - Fort Wayne, Indiana

Cars are complete junk here. They wasted my time and said certain cars were ready to view when they were not. Plenty of smoker cars with gross stained interiors. I would highly recommend you pass on this place. read more

SKETCHY. Don't waste your time. They will not cut you a deal, even after figuring out how much damage has been done to the car. Always check Carfax because they sell a lot of damaged cars. They only care about their money nothing else. The man that was helping us told us that he literally sells crappy cars to people on the side for money. Just a bad company all the way around. read more

Believe every bad review you see here because the stuff is no joke. I'm upset I took a car loan out for this junk car.

DO NOT GO HERE would not recommend i bought a car cash not even 24 hours i have almost 2 thousand dollars in repairs and they are not willing to help at all read more

only reason I'm putting a one star instead of no star is I love my car. But in order to sell it, they were lied to you. They told me it was checked and everything work bumper to bumper. Of course I did not have a CD with me at the time of purchase to check it, but once I left and got home, I checked the DVD player immediately and one of the screens are broken and they refuse to do anything for it. I also bought an insurance or warranty and anything that is not natural where would be covered is what I was told but for some reason it does not cover this, and it definitely would not just natural where read more

I was really disappointed with our service at Big City Cars. They got us there with promises/monthly payments they couldn't fulfill. We were still able to make something work, but our car couldn't be detailed that night due to the time. We accepted this and planned to return. We had to hunt down the salesman (Blaike) to even get an appointment. I went to the first appointment and they only washed the outside (and poorly). Again, my husband had to contact the salesman himself, more than once, to get an appointment. The service from Big City Cars declines drastically after they get your money/the sale. I do not recommend--find someone else for your family's needs. I know I will in the future. read more

Big City Cars has a great deal on one owner, previously leased 2015 Nissan Pathfinder. We had been disappointed at pricing at the local Honda dealership and decided tit make the switch. We are still loving the car a month later. We got excellent, friendly and fast service with everyone we talked to, they were honest about our trade in (ultimately we sold to a friend instead) and we were very happy with the deal we got. Will go bank again. read more

Fast service knowledge staff. They were able to help me out with my car needs. Thank you big city cars

Went to check out trucks, Pete told us we wouldn't find a 6 passenger truck, but I informed him he had some on the lot. Asked the price of one and he didn't know because he gets so many vehicles in and out. Asked about the price of a few to compare, told us to pick one and he'd get the price on the one. We said see you later Pete! read more

Got a really good deal on the car, Joe was my sales person he was great! There was an issue with the windshield washer pump and they fixed it for me free of charge which is nice. Only thing to note would be that both the rear tires and oil needed changed within a few weeks of owning the car so maybe be a little more diligent at checking that before buying than I was, but other than that everything went well. read more

So it been one month since little had this car not even first week there something wrong then they tell him there's nun wrong it act like they fixed it 3 weeks later the car breaks down over heating then the first problem when he got the car is still happening that's sad y'all trying get off on my little brother straight sad read more

Best car buying experience ever. My sales guy was ok, but what won me over was the Manager Gary!! He Is Awesome!!! I was looking for a inexpensive gas sipper, preferably a stick shift, and as luck would have it they just took one in. It wasn't my favorite color, brown,but it was just what the DR. ordered, so I took it. Best buying experience ever!!! read more

Extremely satisfied with my experience with Big City Cars!! I went in with little hope due to the vehicle I was in and they didn't stop until they got me what I wanted! Amy is absolutely amazing!! She worked her butt off to find me the perfect vehicle, even when I was being a little to picky! By far the best buying experience I've had! read more

Helpful salespeople, great selection of newer used vehicles. Everything on the lot was clean and serviced. Andrew over there worked hard to get me in and out as quickly as possible. He got me into a great car and I'd recommend the business and Andrew specifically to anyone. Great people out there, will return when I'm looking for a new vehicle in the future. read more

I had been to numerous dealers before I stopped at Big City Cars in January 2017. Bad credit = sitting around a long time and getting a car THEY choose, not me. That part was very true here. I wanted a foreign vehicle, AWD if possible. They sent me out in a Jeep (not a 4x4). As it happens, I've owned Jeeps before and like them. I drove to my mechanic's shop and had a thorough check done. A lot was wrong with the Jeep, so I thought maybe they could show me a different vehicle. Instead, they worked with me and they ended up fixing everything I had issue with, without adding anything to the price. I got a 2yr warranty but as of Dec 2018, the Jeep has been a gem. A few oil changes, no repairs. I did feel that as soon as I drove off I was forgotten, since no one ever called or texted me to see how the Jeep was doing. But otherwise, it was a good experience. read more

i purchased and on the 45th daybthe engine went bad... and it he owner and the dearlership refuse mto help.. do not purchase no matter how nice they that is a front until they approve you for a lemon get their money and now i am basically stuck with the payment and a car that is inoperable. i dont recommend this dealership for anything not even a test drive read more

George Goedesky and I don't purchase new cars often we drive our vehicles until the wheels fall off! I took his car for a quick errand last week and couldn't believe how ruff it was I talked him into stopping at Auto Brokers / Big City Cars to see Kyle Boyer so glad we did!!!! Kyle listened to what he was looking for and we left with a new (2015) Azera with all the bells and whistles read more

terrible-they are the worst confirmed by all the low ratings-all the low ratings speak for themselves-avoid this place and run away as fast as you can-google reviews has so many bad ratings for this place its a shame they are in business at all-don't go there-owners defend themselves with pathological lies if you look at the car and ask extra questions-scam heaven read more

I received a very fair price for my fathers car. I was casually looking for a car to replace mine with 223,000 mile on it. They had a very low mileage 2017 Jeep Compass, just off lease. Impeccably clean. I worked with Gary, Jasmine and service person Gage. All three were straight forward and respectful which is more than I can say for several other area dealers. I did my research and knew what was a fair deal and what was not. I am more than satisfied with my experience at Big City Cars. I will certainly deal with them again. I highly recommend this dealer. read more

I had gone to Big City to "look" at cars and they asked to run my credit. I had no problem with this until now. I just discovered they ran my credit 13 times without my knowledge. Thank Big City!!! You just cost me 30 points on my credit score. read more

To all folks in the fort wayne Indiana area or anyone who plans on buying a car or truck from BIG CITY CARS on Lima road in fort Wayne please please go somewhere else. I traded a good truck in on a different truck come to find out it had been totaled in Canada brought back across the border and put back together in Michigan and some how big city white washed the title to show no damage. Well I tried to trade it in and found out that it had been wrecked. They would not give a car fax to me. Lastly if you do unfortunately buy a auto from there do not let them talk you into a extended warranty cause it's not worth the paper its written on as such as big city cars. The extended warranty is suspose to fix the engine problem they refuse to do anything. read more

Big City Cars sold us a 2006 Dodge ram 1500 4x4, we had problems with it since we got it, took it to them and after overnight could not find the problem. We took it to a real mechanic one we trust and they told us the integrated power module was defective and would cost $1,500.00 + to fix it! Big City Cars sold us a lemon and I know they knew it in the first place and wanted it off their lot! I will tell everyone I know DO NOT GO TO BIG CITY CARS! because they don't care about there customers and only want to make a fast buck and stick it to them, they will refuse to make things right or replace it with a truck or car that is not a lemon! If anyone wants to get a car from them tell them you want to take it to a real mechanic to have it checked out and get their okay before you even think about buying it! Don't let their mechanic want to be' s touch it because they don't know anything about auto repair! read more

please be careful of this place bought truck in 2017 had trouble with it since day 2. I tried to trade truck at two other large dealerships in fort wayne. one said I would have to give him $5000 and the other would only give me $7000.I bought truck for $21000, I owe $18000. Anyone see the problem here.I done investigating on truck contacted ind attorney general and BBB. I have paperwork on truck if anyone would like to see proof.If you deal with them PLEASE BE CAREFUL. read more

Terrible, manager had my keys to look at my truck for trade in and "accidentally" put them in his pocket and left the car lot. Then wasn't willing to bring them back to me so had a sales guy drive me 1 mile around the corner to BJs brewhouse because he was "too busy" to bring them back. Then didn't even have the decency to come say he was sorry or anything. Terrible service. It was all a setup to try and get me to buy a vehicle. What kind of dealership takes a customers keys and drives off to try and get a deal done? That's very low and using people this dealership should not bring selling cars all they care about is to get the next vehicle sold. Could care less about the actual customer read more

very rude staff. a man whose name started with an A answered and was extremely rude and hostile with me because i waited 6+ hours for a call that they said they would call right back. i was thinking about buying my next car from them again, but id rather take my business elsewhere where the employees at least have some respect for customers. no thank you. i think ill just pay my car off then be on my way out. read more

Drove 4 vehicles all had the check engine light on...I googled them after I left and read all of the awful reviews...I bought elsewhere.

I had a horrible experience here, sold me a car 10k above value. They don't take care of their cars or their customers. They are the worst dealer in Fort Wayne read more

Just trying to save someone else from making the same mistake we made buying a car from here. We had to get rid of the van we bought within the first two months we bought it because thing after thing kept going wrong. Within the first two weeks, we had a tire explode, were told all four tires had dry rot. Had to go back and forth with them for three days to try to get them to replace the tires for us. The whole air conditioning system broke and of course none of the parts that needed replaced were covered under the most expensive warranty they sold us. I had a newborn and a toddler riding with me in this van and how the salesman and manager can sleep at night knowing they sold a van to a young family that had such severe problems and weren't even willing to work with us is beyond me! I try to give everyone the benefit of the doubt but the men we worked with at this dealership were so incredibly rude and just wanted to make a buck that they didn't even care about the safety of a young family. I will forever be telling people not to use this dealership. read more

Highly do not recommend this place. When I went to purchase my car I first waiting about 30 minutes before my salesperson was back from the gas station. After waiting, she got my paperwork, which took about 15-20 minutes. We were able to get a good deal on the car, however with some issues. We were told that that next day they would detail the car and put $20 dollars of gas in the tank. We were also told that we'd get the second set of keys after we figured things out with switching our lenders, which was fine. When I went to pick it up the next day I got a car that looked like it was swept, and that's about it. There were sand on the seats, dust, and fingerprints, plus no new car smell. The lights were also kept on and so when I went to start it, it didn't start. So that made me wait about 30 more minutes before they were able to jump it and get it running again. After discussing these problems they are willing to do a detailing and try to fix some things they had promised, however never guaranteed it. As for the keys, they claim they never said they had a second pair, so I'm stuck with just one. Don't tell a customer one thing and then switch it on them as if you never said that! If you're looking for a place that is for the customer, don't come here. They're sloppy, go to a place that works to make their customers happy, not leaving disappointed and angry. Buying a car shouldn't be so frustrating, it should be exciting. read more