I sent 3 - 50' reels of super 8 film to Capture/Yes Video. Videos came back cropped too much and were speeded up somewhat. Also in some places the film "jumped" or "stuttered". I have run these films on a movie projector and they did not do that. Color and sharpness was ok, after all, it is super 8. This was a test run for me so I could see if I wanted to buy one of those digitizing movie copying machines. If I decide to copy any more I will buy the machine. read more

Instead of processing exactly what you sent, they screen all of your photos and they decide what is acceptable and what is not. They don't even tag which ones were rejected. You just get a note and a refund indicating that they did not meet their standards. WTF? The image quality is horrible. The image of a projected slide on a wall is better than their scanned image to computer service. JUST... NO! To be fair, the cost to have your content transformed to digital using this company is actually quite reasonable. Plus, if you have scratched media, their equipment has the intelligence to remove the scratches and imperfections. read more

Terrible. Overpriced. Bad quality. Charged for blank tapes. I tried to contact this company multiple times regarding the overcharge and they never contacted me back. Never use this company. read more

I found some old 8mm films that were recorded by my parents in the mid 50s. I went through the Costco website which landed me on the YesVideo website. After receiving the transfer from YesVideo on DVD and flash drive, I noticed that the video was playing at almost double speed. After a bit of research, I discovered that 8mm film was originally recorded at 16 fps (frames per second). YesVideo transfers at 30 fps. I contacted the company 4 times and got nowhere. They either had a language issue or were clueless about the transfer process. I also noticed that the colors were so washed out that the video almost appeared to be black and white (see photo). In addition, the film was heavily cropped from the original size. Do yourself a favor and go elsewhere if your films have any sentimental value. read more

YesVideo - YesVideo vs. original - Video/Film Production Near Me - Campbell, California

Not really impressed by the quality of the video conversion I got from Costco (which sub-contracts it to Yes Video) since it was actually worse than the ones I did myself with an amateur setup. I guess when dealing with Costco, I've come to expect a certain level of quality and one would think since this is what they do, they have better equipment than the average person but my 8mm video came out kind of average at best. It looks a lot better if I connect the RCA port directly to the same TV. I know that there is a lot that goes to it but either their capture hardware or digitizing software is just not that great. I could forgive that but after getting charged $41.98 for converting 2 tapes, I can't forgive getting the absolute cheapest USB stick that I could not even use to view the video due to all the errors it was getting and it barely let me copy the files over to my computer before becoming unrecognizable to my computer. I mean come on...your job is to preserve memories so why would you at least not even try to get a higher quality USB stick? The no-name USB stick they use says "MemoryUSB" on it...Not Sandisk, not Memorex, not Kingston...Fortunately I don't have any more stuff to convert. Edit, I'm adding one star because the video quality was a little than I thought once looked at through another TV and was a hit. Still think it could have been a little better...and you know the USB stick thing irks me. read more

Horrible! I sent in my order of 3 VHS Tapes through Walmart on April 10, 2024 to be digitalized onto USBs, and then Walmart shipped it out to YesVideo to have it done. As of May 14, 2024 YesVideo claims they never got it. This order was supposed to be completed and ready for pickup at my local Walmart on May 2, 2024 according to my receipts. TOTAL SCAM & UNRELIABLE. YesVideo needs to fix this ASAP. read more

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Costco sub-contracts it's video transfer service to a company called Yes Video in Georgia. I HIGHLY recommend you Google "Yes Video" and check out the reviews online. For a quick summary I'd say they did an OK job. But, it could have been much better and I would not recommend them. The images are viewable and I was able to extract the video files from the DVDs they sent. Here is the upside: 01) You can take your film into your local Costco and have it sent and returned that way. Or, online via Costco's photo site where you mail in your film reels and it is mailed back to your home which is what I did. 02) They were fairly quick. Only a couple of weeks in early January. 03) You can pay using a credit card and not be charged extra. Here is the downside: 01) The only option for the output of the transfer project is DVDs. I have software that allows me to extract DVD video files which I can then edit but it would have been much easier if I could have received MPG, MP2 or MP4 files for each 3-inch 50 foot reel. DVDs are on their way out in this new age of streaming so they should provide the output in a format that can be easily uploaded to personal cloud space. Do NOT depend on them storing your video files. 02) In my case all 39 reels were spliced onto larger 7-inch plastic reels (5 of them), all my small boxes now contain empty reels. This means that if there is any writing on the boxes you can no longer link that writing to any particular film segment. Luckily, I still have a projector so I was able to number my reels then make a spreadsheet describing what is shown on each reel before I mailed them. 03) The DVDs themselves are not organized like you would think. I had 39 small 3-inch 50 foot reels so you would think that I would have 39 scenes on the DVDs. Nope. There are MANY more scenes on the DVDs than their are reels. At least they are in the same order that I submitted them. When you place your order online they email you a file with bar codes for each reel and sequence numbers. You cut out these labels and tape them to your reels or boxes. That establishes the sequence. The DVDs also contain "Music Videos" that are composed of many 2 second random clips, usually with people in them. The music that goes with these seems to be random as well from classical to rock. My suggesting to Yes Video is to just use classical or none at all. 04) There is some kind of light leak in their machine that does the transfers. It's on the left side and more pronounced on the lower left and when the image is dark. You can see it in my snapshots attached to this review if photos are allowed (the video files are much more sharp than shown in these photos). These light leaks are on every frame of every reel. I still have a projector so I know this is not on the original film. read more

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They don't screen they're employees. They had undocumented person working there and ruined my mom's life and my dads. They are unsafe to handle important memories of individuals. You whole life can be taking from you without you ever knowing​ read more

YesVideo - Rojo reads stop stop means alto - Video/Film Production Near Me - Campbell, California

I had some old 8 mm film from my parents that was probably from the 50s. I had their wedding converted by a professional local guy years ago and he did a great job and set it to music. I thought I would save a little bit of money because I didn't know what was actually on these tapes. The quality is awful, it's so washed out you can barely see it. So much for their better color claim. They charged me extra money for what they say was extra film and all I paid for was a blank screen with black lines across it. You'd think they would check that and splice it out. I paid a lot of money for 16 minutes of nothing. It's also so fast that I can't even watch it. I would never buy again with this company, wish I could get a refund .Huge disappointment on memories of my parents. Get a pro to do it like I did the first time . Btw, I paid only slightly more for the pro to do it! Upon receipt of the tapes, I found that they took everything off of the original boxes and reels and sent me back empty ones and put it all on a hideous, looking big plastic reel that I have nowhere to store. What a complete and utter disappointment and waste! UPDATE: they act like they want to help you by replying but then they ghost you. I was also told I'd get a prepaid label to send it back & receive a refund, never received it. Liars, AWFUL customer service. Stay away from this company!!!! read more

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My 1st experience with 35mm slides and 2 Hi8 tapes went ok except they lost one of the tapes. But everything was in their cloud so I wasnt concerned about the missing tape. I was going to destroy all the media anyway. So I take 4 more tapes. Status says IN TRANSIT. I dropped them off mid June so I go to the store to check on them. They have 1 tape but the wrong persons name on the package. They are not in the cloud plus they included a DVD which I did not order. The interface on the DVD is awful. But at least I had some media with some pictures on DVD case so I was able to identify it as mine. There were 2 other tapes with the same number as the 1 I was able to identify but the their DVD's had pictures that were not my videos. The order number that was generated when I created the order is not the same number that was on the package or the 1 tape I did get back. The nice lady at Walmart said they create a new number when they receive the order. To me that defies all logic. So now my heirloom family videos may be lost forever. A piece of advice...if you use them be sure to put your name and phone number on all your media. Based on the comments regarding their customer service I'm not optimistic I will ever get these back. A total FUBAR. read more

It's so disappointing and frustrating how incompetent this company is! I send 2 old VHS tapes for conversion which were sent back to me with no conversion. Obviously, they were not able to do it. Then I had them convert 2 old tapes to CD and not only the CDs won't play anywhere, my computer or DVD player, they also had a horrible quality! One freeze after a few minutes and the other half of it is so dark, that can't be seen. The video was taken outside! Then I called them 3 times and emailed them twice to have them send me a label to send the CDs back to be re-done. They keep saying "it takes 24-48 hrs. from this phone call" and it never happened! I am not sure how they are affiliated with Costco. But Costco needs to cancel its contract with these people. Horrible! read more

Extremely disappointed with this company. I sent in the one and ONLY VHS tape of my mother in laws wedding through Costco. The video tape was in good condition when I had left it to get sent out, only to receive it back two weeks later damaged. This is very unacceptable especially because this company won't do anything about the fact that it got damaged on their end. Very disappointing because this was something very special to me and I trusted this company to do a good job. I hope this never happens to anyone else. read more

YesVideo - This is how they returned my video. With the tape all out of place ! They could have at least fixed this. AT LEAST - Video/Film Production Near Me - Campbell, California

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I sent them 11 reesl of 8mm film from the 40's, 50's and 60's. They were quick to digitize them, all of their online downloading was perfect, as was the quality, especially considering all off this footage was quite old, and frankly not stored very well. They made it easy to ship in both directions, and my order was filled perfectly on every level. And, they were quick! I will definitely use YesVideo again. read more

The price you're quoted upon purchase is not what you'll end up paying, as they charge for every two hours of video converted. Was charged double of what I agreed to upon actually receiving my order back, and also have multiple copies of each converted video because orders include multiples for whatever reason. Don't know who I'd be giving the video of my 2nd grade talent show to, but whatever. Another project ended up being 7 DVDs long, so the entire order of that project was 14 DVDs. I wish I were kidding. YesVideo is insane. Avoid at all costs. read more

Customer service at Yes Video is HORRIBLE! I will never do business with them again. I got 2 faulty USBs back. When the first one failed I couldn't retrieve the video online because they only keep them for 90 days. Then the second one physically collapsed when I got it back. I made sure to download right away. But now I have no back up. Customer service told me to send it back. Then they said they'd send an return envelope. Then they said they no longer have access to the files, so I had to pay for the cassettes to be digitized again. I am so disappointed that costco would affiliate themselves with such a poorly ran company. read more

They seem to do a decent job with the conversion, but every time I pay for something and send my media, I don't receive it back. When I call and inquire, it turns out that they charged me additional fees and they are waiting for their payment. The problem is if they DON'T BOTHER TO CONTACT YOU OR SEND YOUR ORIGINALS BACK. It's on the customer to track them down and pay the fees before they do what they say they are going to do. read more

I went through the stages of grief, losing my slides :) I am serious. YesVideo/Walmart lost 72 old slides of my family that I had painstakingly made into a video story. I took them up on their offer of choosing a title, theme and soundtrack. I was Steven Spielberg. I couldn't wait to see the finished product. I spent days on it. I dropped my slides off at Walmart. Two weeks later I got an email from YesVideo and the worst had happened. They didn't get my slides. After another 2 weeks of searching for them, which basically involved sending me back to Walmart to beg for help, they were still lost. This is the most disappointing experience that I've ever had with a business. If it had been clear to me that I was ordering from YesVideo instead of Walmart, I would have looked them up on here and reversed course immediately. But that isn't made clear on the online Walmart order form. If something goes wrong, YesVideo blames Walmart and sends you back to the store for help that i never got. Such a sad experience. read more

I created a VHS to digital order with YesVideo. They directed me to drop of my VHS tapes (20 of them) at a Walmart photo center. YesVideo claims they never received the box. I reached out to YesVideo and they placed the blame on Walmart and blew me off with this email: [Dear Phillip, Thank you for contacting YesVideo, we appreciate your inquiry. Unfortunately, as of today, your order has not been shipped to our facility. I suggest requesting to speak with management to locate your order and a UPS tracking # attached for shipment. I hope to have fully addressed your concerns. If you have any additional questions, you can also visit our website at https://www.dvdwalmart.com. Regards, Mikko Brooks | Customer Service Representative YesVideo, Inc. Norcross, GA 30093] No Mikko, my concerns weren't addressed in the least bit. I inquired three times with Walmart and each time I was told someone will call me. No one ever called. Between Walmart and YesVideo, they just lost 18 years of my life that I will never get back. Shame on YesVideo and Walmart. Inexcusable. read more

IF YOUR FILMS ARE IMPORTANT TO YOU, I DO NOT RECOMMEND ENTRUSTING THEM TO YESVIDEO. Yes Video is a huge company that appears to care less about customer service - they cater mostly to large box stores (Walmart, Costco, etc). Sent in an order over a month ago, was never notified when they received the order or that I need to pay an additional $3.44 for extra footage (total order was nearly $100 so this was a pretty tiny amount to hold processing for). Two weeks after paying the extra $3.44 and being told my processing was complete, still no films, USB, etc. Customer service has not been helpful at all: they keep telling me that my order is complete and I should get it soon - but unable/unwilling to provide shipping date, tracking, etc. There are many far superior companies. DON"T BE FOOLED BY THE "FIVE STAR" REVIEWS ON THEIR WEBSITE: judging by the Yelp reviews, theirs appear to be a complete sham. Try posting a review on their website. read more

AVOID AT ALL COST. THEY RUINED ALL MY 30 PAL VHS TAPES, literally physically damaged the film. See the attached photo for an example of how they ruined the tapes. read more

YesVideo - Video/Film Production Near Me - Campbell, California

Horrible, horrible experience. They quoted me $153.93. When my husband picked it up, it was over $300!!! I mean, I understand if it were even up to $50 more, but DOUBLE their quote?? How is that even legal? read more

I see that 10 years later they've not improved their service at all, which is why I'm now writing this review. I took my precious home movies and childhood photos to Costco which outsources the conversion to YesVideo, which should change their name to NoWayVideo. The quality that you get back is horrible. They lost a few of my reels so I couldn't even go elsewhere to get it done properly. Right now I'm finally looking at the DVDs again, trying to figure out how to salvage what I have. I hadn't looked at them in years because I was so angry and upset by how they had ruined the project. Now I can't even transfer the "digital" conversion from their cheap DVDs onto my computer so I can edit them. It ended up being a waste of a lot of money and now I don't even have the original 8mm reels anymore. You will NOT save money by using them. You get what you pay for. The fact that there are this many unhappy customers in 2020-2021 tells me that this company is as awful as they were 10 years ago. Save yourself the heartache. read more

I would give ZERO STARS if it was a choice here. I spent almost $400 in 2016 getting my dad's old 8mm films transferred to video and establishing an online account. Yes Video merged with Google and since I hadn't logged in "...at least once per year" they totally deleted my account without contacting me. I didn't get ANY email contact or warning about this. Now my childhood videos ( and a LOT of money) are gone. Irresponsible, poor customer CARE (they dont)... NOVIDEO. read more

As I stated, if my opinion changed, so would my review, only fair. I finally did get a call back (missed the name), was polite and expedited my order. I was not so much in a rush, but concerned when I checked on-line and saw 'no record', and got no response from several emails. Received the order back within two days and quality was OK, originals were also not prefect. read more

Clueless! Never again! "I sent several 8mm and 16mm films to them via Costco for digital conversion. Almost ALL the digital video is in REVERSE. That is, people diving backwards from the pool OUT of the water back onto the pool deck, swimming backwards, etc. After a dozen phone calls including speaking to the Atlanta manager several times, who - in turn - allegedly spoke with his production manager, I was told "the movies cannot be fixed, they were SHOT BACKWARDS." To people reading this, I kid you not. This MINDLESS statement blew me away. I tried explaining to these alleged video conversion experts that in the days of FILM it was IMPOSSIBLE to shoot a movie backwards. PHYSICALLY IMPOSSIBLE, since film is a record of time passing in front of the camera. CRICKETS on the other end. Obviously, the film had either not been rewound or rewound improperly! Very common back when people had home projectors. I will NEVER again entrust ANY work to YesVideo because they are CLUELESS. After I wrote the above review, I read more of the other reviews and they reminded me ... there was a period of about 3 weeks during which YesVideo had NO IDEA where my movies were. After I'd first gotten them back at Costco, taken the disc home and seen the videos in reverse, I sent everything (including the original film) back for redo. AGAIN, YesVideo was absolutely CLUELESS! I was almost in tears. These 16mm movies were from 1944 when my uncle had just returned from WWII! I thought they were permanently LOST! Customer service is absolutely USELESS when you finally get through to them! AS ANOTHER REVIEWER WROTE: COSTCO, ETC. PLEASE TAKE NOTE. This contractor is worse than harmful to your customers and YOUR good names!" read more

We cried and cried and cried. I've been hauling around a vhs for 20years and I figured it was my prom but I wasn't for sure. Through out the years I kept saying "I have to find someone that can convert this " but before now converting was still in the works . When I say my heart was so happy to see it was, in fact, my prom along with family some passed on-melted our hearts. My now 18 yr old daughter and 6 year old son was amazed. To see their reaction seeing their mom live at 18 years old was absolutely priceless. I just had to add my review because people tend to only write the bad experiences . This gift of technology is 1 for the books. If I find the second tape I will be back . Thank you Yes Video. You gave us a true gem, a time capsule that we now can actually have forever. read more

DON'T TRUST This was the worst CostCo service provider ever. They over charged us by 300% tool 3 months to return our media. The company provides no order tracking, invalid and incorrect status updates, and does not answer the phone number provided. the website indicated 29.99 for 2 DVD and a USB clip. however they tried to charge us $95. CostCo usually has great products and services. So I was really disappointed this time. I am so glad we only gave them 2 VHS tapes. YesVideo cannot be trusted. read more

I had hoped YesVideo's service would have produced a close to the original video. It was far from it. I ordered a copy Super8 to DVD duplication through Costco. This is my experience: The transaction went as described. I believe the effort was worth the $20 I paid although the quality of the recording was almost worthless. I sent them two small super8 movies which they spliced together and returned them on a different (and larger) plastic reel. Unfortunately the reel didn't fit my projector. They sent me the two DVD's and my original packaging a reels back along with the plastic reel with the spliced movies. You can also do a download of the digital media from a web site. The only huge problem was the -very poor reproduction quality- of the digital material which made my time and money a waste! To YesVideo: You should really get better reproduction equipment. My friends newer Google phone did a much better job than what ever you are using. Also, get a glass bead relective movie screen to display the Super8 on as you record it. Very disappointed. I'll try and post pictures. read more

YesVideo - Super8 from projector on a white board. - Video/Film Production Near Me - Campbell, California

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Don't use yesvideo! They put my videos on their cloud a number of years ago, had no trouble ever viewing them, but recently when I checked they were gone and I fear I'll never get them back. Do a simple google search of "yesvideo", the countless number of negative reviews and bbb complaints should be good enough to point you in another direction. I wish I'd known beforehand. read more

Horrible customer service. I placed an order for 6 video tapes in March. Total cost was $120.00, no problem. Very happy with the results. So I placed an additional order for 6 additional video tapes late April. That came to $150.00, no problem, again I was very happy with the results. Well, before the order was shipped, they charged my credit card for $90 more because they said that my 2 hour video tapes had 5 hours of video on them? I tried to see if there is something they could do to make it right but they were unwilling to do anything for me. Not even the slightest desire to help a returning customer. Hard for me to understand why an identical order placed two months earlier can come out to be $120.00 higher in price. Buyer beware!!! Be careful of their upcharges before they send out your order!!! read more

Overall, not really that impressed with YesVideo, mainly because the online component is largely worthless. The video transfer quality is probably what I expected based on years old VHS tapes. And with everyone so accustomed to HDTV these days, its easy to forget just how bad videotapes actually looked. What's terrible, however, is the fact that there does not appear to be any way to get the "chapters" of a transferred video to autoplay when viewed online. Instead, the video stops after each chapter. Meaning, you can get between one minute and 5 minutes of action before it...stops. And then, there's a bit of overlap between the chapters, so you get to see the last few seconds twice. It was pretty convenient to drop the tapes off at Costco, which is why I did it. But don't do it if you're relying on the online side of things, probably worth the hassle and money of looking elsewhere. read more

They deleted the only videos I had left of my mother who died ten years ago, and after my Brother just committed suicide a week ago I went to go watch them and they're gone. Customer service sends me in circles and doesn't know what they're doing. I'm in disbelief that I actually trusted a company with the only memories I had. read more

YesVideo password requirements and related site access are ridiculous. You would think you are accessing a billion dollar vault account. Why does it have to be so complex with extra characters and not allow repeat passwords? By the way, I spent a lot of money ordering their service through Costco only to find the video resolution and color very poor. read more

i used this company through Walmart. Transfer came back with almost half of the of the film missing.... quality was less than great..... but missing footage is unforgivable. If I could give them a -10 I would. Stay away!!! read more

SCAM. Returned videos to me in an unusable format. Cannot make edits or upload to a PC, or watch on a PC for that matter. And now the format cannot watched on new DVD players. Sent an email to get help with this issue and all they replied was that their DVDs only have a 5 year lifespan. Why is it less than a normal DVD? This place is a joke. read more

Fast service, great video quality, all of my tapes were returned in the same condition I sent. I would absolutely use them again.

Good: The submission and mailing process was fairly smooth. The web site had up-to-date updates on the current conversion status. Tracking was provided for mailing in either direction. Bad: Quality, Quality, Quality. The ONLY reason why I paid was to improve on the quality of my home conversion done 10 years ago, with default settings. But NOOOOO! What came back was poorer quality than what I did 10 years earlier. All the edges during any movement had jagged edges, and gave me a headache to watch. And the image quality was less clear. Overall: I expected Costco quality, but what I got was something worse than my amateur conversion done 10 years earlier. read more

Buyer beware. When I placed my order to transfer 6 VHS tapes, it said the estimated cost would be $123. When I went to pick up my order, it was $233 plus tax ($250 total). I inquired with CVS/YesVideo and they said that the extra cost came from the additional charges after the first 2 hours of the tape. In addition to the content that I wanted to transfer, I had some old basketball games and other stuff taped on them but didn't know it since I haven't had a VHS player in many years. The way the fees are structured is very deceiving. They should just charge a flat fee for each tape, regardless of the amount of recording on it. That way the customer can know how much it's going to cost and shop elsewhere if they are not happy with it. Won't be using this service again. read more

I would not trust anyone else with my family's memories. YesVideo did a great job transferring my photos and the customer service I experienced was well above anything else I have experienced as of late. Everyone I spoke to treated my order and myself as an important part of their business and Britany who I worked with the most was outstanding. I'll be recommending YesVideo to all my friends and family and will continue to use them as I go through bins of family albums passed down to me. I am so grateful for their delivery of my images and the customer service they provided. read more

I am saying "NO" to Yes Video from now on. They don't seem to support their vendors (in this case, CVS) or their customers. And their digital DVD copies from slides are mediocre, at best. By the way, Yes Video has a facility in Norcross, Gerogia. All orders end up in Norcross, Georgia, not Santa Clara, California, according to their Customer Service Rep. A little background: I have been a serious amateur photographer for the past 48 years, so I suppose I know a little something about photos and photography. I filled out their order form online and took my slides to the closest CVS in Eagle Rock (Los Angeles), California. Well, this CVS did not have the special envelopes for sending the slides to Yes Video. They referred me to the other Eagle Rock CVS store. That store had the envelopes but the designated person to send it out would not come in for three more days. In the meantime, I had three order numbers: one from my online form, one CVS and another one from Yes Video. When I got the slides back, ALL of the slides were out of focus and the colors were way off. In the days of analog photos, one would say they were all overexposed or underexposed (and out of focus, to boot). I called Yes Video and they said they would re-do making digital copies. So, I went back to the second CVS where I picked them up. Well, guess what? They didn't have any of the special Yes Video envelopes. So, I went to the other CVS store. No envelopes there, either. It has been a week and a half; I am waiting to a call from CVS to let me know that they have these special envelopes. Two more weeks have passed and neither CVS store as the special Yes Video envelopes. I emailed them two days ago on Feb. 5, 2018. No response yet. I would give them zero stars if possible. And no special Yes Video envelopes as of Feb. 7, 2018. On Friday, February 9, 2018, a representative from Yes Video called and said my CVS had the Yes Video envelopes. She blamed CVS for not having them. So, I took my re-do order in but they are not being shipped out until Monday, Feb. 12. This was my 7th trip to CVS for this one order. In my continuing saga with Yes Video, UPS says Yes Video received my package on Wed, Feb 21. Yes Video says they received my package today, Wed, Feb. 28. What have they done with my package this past week? Now, on Feb. 28, Yes Video say it will be another 17 days to process the order then they will ship it back to CVS. You would think they would give the order a priority as it is a do-over of their mediocre digital copies. I got the re-do of my 30 slides to DVD on Tuesday, March 20. That's 6 weeks door-to-door. You would think re-do's would get some sort of priority. Well, the re-do's were slightly better. Most JPGs were more or less in focus. However, the images that were over or under exposure in the first digital transfer still are and their exposure on the original slides is just fine. So, here is a summary of my experience, 8 trips to CVS when it should have been two. Mediocre copies of the slides to DVD, both times. All of this is why I am avoiding Yes Video from now on. ************************************************************************* This is not my first experience with Yes Video. In 2013, I went through Costco to have some personal videotapes and 8 mm films transferred to DVD. The copies of the videotapes were all soft copies, like looking at an old TV show. The 8 mm film was copied off center. One of my 8 mm films had a title slide and the left hand-side of the words were missing on the digital copy. It is harder for me to prove that the videotapes were copied poorly but I could look at the 8 mm films with a magnifying glass. Overall, personally, I would avoid using Yes Video. If anyone has an alternative vendor for this, I would appreciate your letting me know. read more