I recently contacted Norton Funeral home to purchase a monument for my gr gr gr grandparents…read moreunmarked grave in the Butler - Savannah Cemetery. I told Todd Crockford that I wanted a 30x12x16 double slant monument and a sample drawing of what I wanted. His 1st response was it is "big", really I'm paying for it. Then he said I will send you a design and price in a few days. It never came so I reached out and he responded with s price range but no design. Another week went by before the design he became up with was sent to me. It was nothing and I mean nothing like the sample I sent him. So I told him I did not like it. By this time it was late and winter was upon us so I decided to wait until after the 1st of the year to proceed. In January 2022, I started the process again and I reached out to Todd and he informed me it would cost $1,950 and would send his design by the end of the day. It never came. A few days later, I get a text from him "Did you get my text?". I responded yes if you are referring to the price but no to the design. Three more days pass and I get this design with just the names on it and nothing else. My sample had a wheat design and wedding rings on it. I am very disappointed with their service. I sent him a text this morning that said I had gone with someone else. His response "Good". Really that is how you treat your potential customers. Well not this one I will never refer or use Norton Funeral Home. Lori Cannan

From the owner: Norton Funeral Homes, with locations in Sodus, Wolcott & Savannah, New York. We have the…read moredistinction of being the longest serving funeral homes in Wayne County, New York, under the same continuous family ownership since 1909. We take pride in the services and funeral options provided to the families which we are honored to serve.

Recently my wife's mother passed away at a nursing home in Oswego. Her mother had been in Florida…read moreuntil recently and was there not quite two years. We needed a funeral director that was local and she reached out to Dowdle funeral home. Adrian was there to help in our time of need. We also needed to transfer her mothers prepaid funeral planning services that we did in Florida, to make matters more stressful and complicated, but Adrian and his team took care of everything which was a great relief to our family. We were very impressed and comforted with their service and would highly recommend them to any family in need. Thank you The DeSantis family

From the owner: Family owned and operated funeral home.read more

Ok, it seems a bit unfair for me to reviewing this funeral home... as I just ATTENDED 2 separate…read morecalling hours here, both YEARS apart. I don't know the full extent as to how this place handles things, the cost, the compassion towards the families, etc. I'm reviewing this as a guest. With that being said, my first impression of this funeral home is: WOW! THIS PLACE NEEDS SOME UPDATING! Like, I'm not sure why funeral homes seem to be stuck in like, 1980. The decor is old, worn and just not very appealing. Faded carpets, ugly wallpaper and heavy outdated drapes and furniture. The sad part is, most funeral homes seems to all resemble this one. So if you buried Grandma 20+ years ago, chances are, this place still looks the exact same as it did then. Funeral homes in general, including this one, need to get with the times and freshen up their look. Let's honor our loved ones in some style.

From the owner: The passing of a loved one is one of the most difficult times for anyone. Families gather and look…read moreto their relatives and friends for support. They come to support each other, to honor the life lived, and to help themselves adjust to the changes in their own lives. We respond to families' needs with respect, carefully listening to their wishes and implementing their suggestions to reflect a true and meaningful personalized service. We take pride in handling every detail with grace and dignity. At Willard H. Scott Funeral Home we are dedicated to providing kind, compassionate and understanding support. Serving Webster NY

Had a very good experience after having some bad experiences elsewhere…read more I've got a 6 month diagnosis and need to get stuff taken care of for my wife and our 7 kids. I'm particularly looking to see who will be helping my family through the process. They were very straight forward and good at listening. It was clear they wanted to adjust to our needs. Mike was ready to help advise when needed and accommodate wherever we already had ideas. He's the first guy we meet who was a friend rather than a "salesman". We actually had a pleasant experience through a difficult time. Facilities - pristine Pricing - reasonable and straightforward Personality - a keeper (I recommend Mike) Helpful - no pressure, lots of choices My family has a sense of humor about things like this and felt at ease through the whole conversation. This is everything I would hope for the experience to be.

The pickup of my mother's body was just fine but things went downhill after that. I went to speak…read morewith one of the Keenan brothers about how my mother's remains would be dealt with (cremation). It was clear from the very beginning that he couldn't get us out of there fast enough. The building was cold and dark. We were told that they had another group's visitation hours that day and that seeing my mother's remains one last time would be inconvenient. He made it clear he had more important things going on. He was filling out the requisite forms so quickly and messily I thought he would get some information wrong. In fact, they had to call me later that day to make corrections for exactly that reason. When going over an itemization of expenses, I asked what their fee covered and he looked at me as if to say: how dare I ask? He only remembered to be friendly and wish condolences as we were heading out the door. My friend and I walked out more jittery than when we'd walked in, quite an accomplishment considering I had just watched my mother's passing. We were relieved to get out of there. But I was worried. I was told I could pickup my mother's remains in 2-3 days. I called on day two, they said to come on over. They gave me someone else's remains (same last name and, incidentally, wrong gender). Thank God I had my friend with me. She caught the mistake before we were too far away. At this point I felt I had to stick my nose where it didn't belong because I didn't trust them to act honestly. The other Keenan brother rushed her remains over from an off-site facility. It was all highly unprofessional. When I called to speak with Kelly about all the above, she was very kind and easy to deal with and promised a $200 refund for the inconvenience experienced. I have yet to receive the check. This was in March. It is now July. I don't want anyone to experience what I did during such a stressful time. Do not go to Keenan. They were great at one time when they took care of my father and hopefully will be again.

Not only is the building ancient and very very cramped, the staff is rude and inappropriate at such…read moretimes of sorrow. There is NO room for a proper wake here and the harsh treatment is inexcusable. Parking is inadequate. I would suggest you look elsewhere for services.