I recently contacted Norton Funeral home to purchase a monument for my gr gr gr grandparents…read moreunmarked grave in the Butler - Savannah Cemetery. I told Todd Crockford that I wanted a 30x12x16 double slant monument and a sample drawing of what I wanted. His 1st response was it is "big", really I'm paying for it. Then he said I will send you a design and price in a few days. It never came so I reached out and he responded with s price range but no design. Another week went by before the design he became up with was sent to me. It was nothing and I mean nothing like the sample I sent him. So I told him I did not like it. By this time it was late and winter was upon us so I decided to wait until after the 1st of the year to proceed. In January 2022, I started the process again and I reached out to Todd and he informed me it would cost $1,950 and would send his design by the end of the day. It never came. A few days later, I get a text from him "Did you get my text?". I responded yes if you are referring to the price but no to the design. Three more days pass and I get this design with just the names on it and nothing else. My sample had a wheat design and wedding rings on it. I am very disappointed with their service. I sent him a text this morning that said I had gone with someone else. His response "Good". Really that is how you treat your potential customers. Well not this one I will never refer or use Norton Funeral Home. Lori Cannan

From the owner: Norton Funeral Homes, with locations in Sodus, Wolcott & Savannah, New York. We have the…read moredistinction of being the longest serving funeral homes in Wayne County, New York, under the same continuous family ownership since 1909. We take pride in the services and funeral options provided to the families which we are honored to serve.

Recently my wife's mother passed away at a nursing home in Oswego. Her mother had been in Florida…read moreuntil recently and was there not quite two years. We needed a funeral director that was local and she reached out to Dowdle funeral home. Adrian was there to help in our time of need. We also needed to transfer her mothers prepaid funeral planning services that we did in Florida, to make matters more stressful and complicated, but Adrian and his team took care of everything which was a great relief to our family. We were very impressed and comforted with their service and would highly recommend them to any family in need. Thank you The DeSantis family

From the owner: Family owned and operated funeral home.read more

Ok, it seems a bit unfair for me to reviewing this funeral home... as I just ATTENDED 2 separate…read morecalling hours here, both YEARS apart. I don't know the full extent as to how this place handles things, the cost, the compassion towards the families, etc. I'm reviewing this as a guest. With that being said, my first impression of this funeral home is: WOW! THIS PLACE NEEDS SOME UPDATING! Like, I'm not sure why funeral homes seem to be stuck in like, 1980. The decor is old, worn and just not very appealing. Faded carpets, ugly wallpaper and heavy outdated drapes and furniture. The sad part is, most funeral homes seems to all resemble this one. So if you buried Grandma 20+ years ago, chances are, this place still looks the exact same as it did then. Funeral homes in general, including this one, need to get with the times and freshen up their look. Let's honor our loved ones in some style.

From the owner: The passing of a loved one is one of the most difficult times for anyone. Families gather and look…read moreto their relatives and friends for support. They come to support each other, to honor the life lived, and to help themselves adjust to the changes in their own lives. We respond to families' needs with respect, carefully listening to their wishes and implementing their suggestions to reflect a true and meaningful personalized service. We take pride in handling every detail with grace and dignity. At Willard H. Scott Funeral Home we are dedicated to providing kind, compassionate and understanding support. Serving Webster NY

My FIL recently passed at 94 and the family wanted to have a service with an open casket viewing…read moretime and memorial service, followed by cremation two days later. As soon as he passed the nursing home arranged to have him promptly picked up and communication was excellent throughout the process. The service was to be held in the nursing home chapel with reception to follow, which would mean they would have to bring the body back. We arranged to have the casket brought to the nursing home for viewing and the service. Bryan (sp?) and Peter were wonderful and attended to every detail. They visited the nursing home prior to the day of the funeral to scope out where and how to best position the casket for privacy and discussed the best set up to make sure we approved. We worked together to decide timing and flow of private family and public viewing, and our desires to close the casket and say a final goodbye. They were completely respectful, informative, patient and interested in knowing the family's desires and making thoughtful suggestions. When discussing costs and services we felt absolutely no pressure to include 'add-ons' and were even directed towards Amazon to shop for urns for a better price and selection than what they had to offer. The day of the funeral Peter was there with Jackie, and Bryan also stopped in to make sure things were set even though they had had a large funeral earlier in the day. We had no expectation of seeing him that day. Peter also mentioned to me that ours was his fourth funeral of the day but one would never have known that from how he was present and attentive to ours. Prior to the family arriving while Peter was setting up the casket for viewing one of my FIL's nurses had stopped by and mentioned that he was usually clean-shaven (towards the end he had had some groomed facial hair). Peter immediately called me to clarify how he should look and was able to make the adjustment prior to our arrival. At 10pm the night before the cremation, the family changed their mind and decided that they wanted to be present for the cremation. Peter immediately answered our text regarding attending with details as to where to be and when. He met the family at the crematorium and allowed them one last time to open the casket, to include a blanket and to say one last goodbye. The cremation would not take place for another half hour and even though the family decided not to wait Peter, unprompted, sent my husband a short video of the casket going in for cremation. I cannot imagine what more we could've asked for from this experience. I can imagine how upsetting some of the negative experiences described in other reviews must have been during such a difficult time. The overwhelmingly positive experience we had was so comforting and made it so much easier to focus on other important aspects.

BEWARE I cannot believe how rude I was talked to by the owners daughter. She sounded like she was…read morehalf in the bag. They were supposed to pick my loved one up in the morning. I called the hospital at 8pm and they never even attempted to pick up the remains. Please be clear if you do go with them that you let them know up front that you are not wasting their time with just a cremation. Its not worth their time unless you have full services. And not to mention, their cost is double what the other funeral homes charge. I cannot believe I had to deal with this after losing a family member. DISGUSTING!!!!!!!!!!!

Not only is the building ancient and very very cramped, the staff is rude and inappropriate at such…read moretimes of sorrow. There is NO room for a proper wake here and the harsh treatment is inexcusable. Parking is inadequate. I would suggest you look elsewhere for services.