Drove 7 hrs and saved $4,600 Excellent experience. Lou and Dave and the rest of the dealership staff were and are amazing people. Come here amd buy all of your next rides read more

-- be aware!!! -- the service department charges you $180 per hour for even the most simplest actions or functions!!! / read more

I called on a Tuesday afternoon to schedule an appointment for 4 new tires on Thursday. I was told that it should take an hour to get done, 3 hours later it was finally done. read more

While I'm not an attorney but as a seasoned consumer I say this is bait and switch: utilizing their website they show prices "crossed out" with a GREEN lock button that says "unlock instant price" - when you click it you have to proved several points of data, their site then "verifies" that data and you have to enter "the code" once completed your approved to see your price which is "call for your price" so now I don't have a price and they have my data! read more

Younger Toyota - Younger web site - Auto Repair Near Me - Hagerstown, Maryland

I recently had my 2020 Camry serviced for the first time at Younger Toyota. After trying to schedule the appointment on the phone unsuccessfully, I was able to schedule an appointment online. It was very easy and straightforward. When I arrived, my car was immediately brought into the shop. It took approximately an hour to change the oil and rotate the tires. There was free coffee and pastries for waiting customers. There is also a waiting area with multiple chairs and a TV. There was also the same convenience for small children. The waiting area, restrooms, and showroom were all very clean. It was comforting to see the many service and sales awards they have displayed. The service representative did not try to sell on a bunch of expensive and unnecessary repairs or products My overall experience went very well. I would recommend this dealership for other Toyota vehicle owners. read more

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Really? Almost 5 hours for an oil change. Should have gone to jiffy lube- in and out in 30 minutes but hey this place has "refreshments". Unfortunately, this isn't the first time this has happened but sad this is an all day thing. read more

Do Not Trust Younger Toyota I regret ever purchasing from Younger Toyota of Hagerstown, MD. They sold me a defective vehicle, and I've spent thousands out of pocket trying to fix issues that started the moment I left the lot. Communication stopped once I asked for full reimbursement. Shady practices and zero accountability. Stay far away. read more

The level of customer service in the Toyota service department has fallen drastically. I've been a loyal customer for years but recently I've encountered sub-par service, sub-par customer service and now I simply cannot get someone on the phone to discuss the service needed on my Toyota SUV. It's a shame as I used to regard this dealer as a premium dealership in our area. Boy, have times changed..... read more

After having all new brakes installed as advised by Youngers service department to get rid of a annoying squeaking sound. $1500.00 within a couple hundred miles it was squeaking worse than when i had it serviced. Took it to my reliable shop only to find parts were missing from the original service at Youngers Toyota. Repeated calls to their service manager went unanswered. Not only did Younger do a crappy job but they obviously dont care about their customers. Buyer Beware........ read more

Best experience I have had buying a car. Fair negotiation and nothing unexpected. Did not try to push products I did not need. Louis was a respectful professional. I highly recommend. read more

the service excellent. the staff was friend and very nice. I appreciate the customer service. they made me feel like part of the family's . I love my New truck read more

Younger Toyota - Gray truck rava4 - Auto Repair Near Me - Hagerstown, Maryland

My family and I had such a great experience. Gary sold me the perfect car for me and he was knowledgeable,patient, and attentive... also hilarious! I recommend buying your next car at Younger Toyota read more

Took a deposit for a RAV4, waited for over a month for delivery and the dealership sold it from under me while I was at a wedding. They knew I was returning within 5 days to close the deal and after they sold it they put my deposit on another car without my authorization. read more

We live in Northern Virginia, but our Toyota wouldn't start in Hagerstown, so we had it towed to Younger Toyota. Was told we need a new alternator and that it would be ready the next day in late morning. I called Younger at 12:00 and was told it was almost ready. I called again at 1:30. Finally, at 3:00, they called to say car was ready. Paid $1300 for new alternator. Simply out of curiosity, I had called our usual repair shop in NoVA and was told that they would charge $750. My son-in-law told us the alternator costs about $50, and he had replaced one in his car in less than an hour. I have good reason to believe we were totally ripped off by Younger Toyota. read more

They did such shoddy work and I hadn't noticed until I went to clean the car. I just wanted to remove my five star review, and if I could, I'd give them a MINUS 100 if I could! Scott Subetto, the acting manager of the body shop was rude and rolling his eyes when I went back to show him how the bumper and fender do not even meet! Big gaps! AND a scratch on my hood. Nothing meets up or looks straight. SMH. The force of the impact takes it through to the other side, Simple Physics. The energy throws it through to the other side. They even missed the scratch between the hood and fender! Mr. Scott Subetto, the acting body shop manager, and in charge, said to me, "It's from somebody hitting you in a parking lot." Really? Where there's no damage to that other side at all? Way to GO in discounting my complaint and not taking accountability! By-the-way, I got the highest A in College Physics. I'm negligent in observing your mistakes sooner. But I'm not THAT STUPID. Perhaps I can save other's from going here. This guy is a bully and no accountability. And since the insurance company already paid them...DON'T GO HERE! read more

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Do not take your vehicle to be serviced here! The service manager is a liar and their techs are not doing the job that they are paid to do. This was to be a simple oil change and tire rotation as I have previously had done here on the same vehicle. The vehicle had not been serviced else where since I bought it in July of '22. The service advisor came into the waiting area to let my husband know that the oil plug for the oil pan was difficult to get off and it was now leaking oil because the previous place that did service put on an aftermarket oil plug/seal and now it was going to cost us $600 to replace the whole pan. Younger was the "previous" place so I'm not sure how that happened. When my husband got home he checked the oil that was as black as midnight.....not changed as we had paid for that to be done. And the technician had indeed stripped the oil pan plug bolt and the seal was hanging from the bottom of the car. We then went out and bought oil and the $40 tool to take the oil filter off to replace the oil ourselves. I have pictures and videos documenting the whole process. We called the general manger several times with no phone call back. Brandon, the service manager, however did call us back and called my husband a liar saying he heard the whole conversation between the service advisor and my husband in the waiting room which is completely separate from the service area and where his office is located. He got so offensive that we said his technician do not perform the oil change.... I can assure she do not. They are not willing to rectify this situation by refunding us minimally the oil change and the part we had to buy to change the filter. My family, including myself have bought several vehicles from them but never again. I will make sure every person I come in contact knows how horribly we were treated. read more

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2024 Tacoma SR5...This was by far the most pleasant and stress-free automotive transaction experience of my life. From my sales rep (Brian) to Cheryl in the finance department, to Madison (Liz:) in the insurance department, the whole experience was positive. I will definitely be doing business with these folks in the future and I recommend anyone reading this to do the same. read more

It's hard to mess up a free oil change but they sure do try. So i took my car in and dropped it off after picking it up my check engine light came on before even making it home, ao i call up there and the service manager had left for the day. I leave a message never even got a response come to find out they disconnected the air box to check the air filter and never put it back together that threw a code for the mass air flow sensor Upon my next visit (scheduled) i was told i didn't need a oil change and it appears the sticker was printed with the wrong date (okay whatever) i go to address the previous issue and the service manager isn't wearing a mask and neither is half the staff i appreciate the offering of some free oil changes but I'll just do it myself from now on read more

This review is for new car sales -- we could not have asked for a better experience working with Benjamin Kahsay at Younger Toyota! After our initial call to the dealership, we communicated with Ben through mostly text/phone; he was friendly, clear, responsive, knowledgeable, and found us potential vehicles that met our minimum criteria without attempting to pressure or sway us. He found a way to make the deal work for both our sides on a quick timeline. After we agreed to buy the car, he went above and beyond - staying after hours to prepare paperwork the night before, and coming in early to accommodate our inflexible work schedules. A genuine person and a true professional, Ben would be our go-to here should we buy another vehicle! We highly recommend him and his team at Younger Toyota! read more

Thanks Younger and Brandon for wasting my time today at 10am. Ur two SA's (i didn't get their names) call me back after to the Service Desk after 15 mins to tell me that my car is out of warranty (i don't why Brandon didn't check it when he was on the phone with me the first time), then u guy's tell me that it would be chargeable service out of the warranty range. The first tech that did my job specified that it needed two roof drip moulding's but only completed one side, now u guys won't fix what should have been fixed at that time. I didn't check the service order at that time back in March as i trusted this service dept., well now i know better and why ur dealership has barely three stars, you lost a future potential customer. read more

Polite, professional, prompt. I drove 30 miles to have my truck serviced because the local dealership is a total piece of crap. The service at Younger is 180 degrees from 'local' place. I will use them from now on. And on top of the excellent service, they provided a military discount. That was just icing on the cake. read more

I just purchased my third car from Younger Toyota and I need to say, once again I received excellent service all the way around! They are kind, helpful, knowledgeable and just so pleasant to deal with. I've used the same salesman, Louis Lee with my last two purchases and he is totally amazing! If you're looking for a Toyota go to Younger Toyota in Hagerstown and ask for Louis Lee...you won't go wrong!! read more

Sold a car with known issues, wouldn't return the call to try and get the issues addressed. As soon as the money was in their hands they wanted nothing to do with you. Steer clear. read more

Had my new car 20,000 mile service. They took great care and was quick at getting it done while I waited.

Test drove desired 2022 Highlander & got trade offer. Left at 5pm (closing at 8) after they agreed to hold vehicle until 10am next day (time to discuss w wife). Contacted them first thing next AM to learn they sold it within 2 hrs of my departure. No apology. No offer to get me another. And no decent response by their GM to my emsgs & calls. read more

We bought a used Toyota Avalon here and had the best experiences compared to other dealers in the past. Ms. Germaine is a real nice person to work with. After researching prices on the vehicle we wanted, we made an offer. With no fuss, the deal was sealed. The dealership has a nice waiting area with snacks. Their processing fee was not crazy high like several other dealers we have visited. By the way, if you want to pick up some great fried chicken, stop by AC&T gas station just off exit 29 on I70. The combination of good experiences at Younger Toyota and delicious fried chicken that was recommended by Ms. G made us very happy. read more

Brian Fearnow. Never see such a salesman in my life. I WOULD GIVE 0 STAR IF I COULD. He gives me $3k discount on a car, then charge me $5K markup by saying "You are outside of our primary market area so the ADM will apply." I bought cars from different states before and never got charged like this. Also, he tries to convince me to trade in my car by reducing the additional markup. SUCH A BAD EXPERIENCE AND WASTE OF MY TIME. PLEASE TRY TO AVOID THIS GUY IF YOU CAN. read more

I love this dealership. Now a 4-peat customer, I've bought used, Mitsubishi, and two Toyota's from Younger. After a disheartening estimate on an old car's serious repair, we decided it wasn't worth it and to buy a new car...NOW. While hubby got his junk out of the old car, I walked out of the service bay, flagged down a salesman, found the model I liked, and had finished a test drive before he was done! Godwin went out of his way to help us, explained every drop of rebates we qualified for, and never tried to push me towards something more expensive, which I sincerely appreciate. From experience, I know that every nick or oil change will be handled quickly and professionally. You bet I'll be back when another car need rolls around. read more

Came here from Frederick to test drive a used SUV I saw online. I was 90% percent sure I didn't want it due to the 125k miles on it but the price was rock bottom so I figured why not go look? The salesman was nice and not very pushy but overall the experience was disappointing. I called that morning to let them know I'd arrive between 2:30-3:00 yet when we got in the car, the tank was on empty. Not that it mattered, since the salesman got in the backseat and directed us on what was about a five minute drive around the corner. The Carfax noted there was minor accident damage reported on the left side but the salesman could not tell me how minor, what the damage was, or if it had been repaired. I don't expect perfect service records for a used car but I think they should be able to tell me "looks like the damage was buffed" or "the left panel was dented and repaired", something along those lines since they know what to look for. I wasn't impressed but maybe if you're going to buy a new Toyota instead of a used Ford like I was you'll have a better experience. read more

I live near DC but had my Volvo towed to Younger after I broke down about 20 mins northwest of Hagerstown.  I'm not sure now how I found them bacause it's not obvious from what I see now they work on Volvos. Anyway. I couldn't have been happier with the overall experience (maybe short of them telling me they'd do the work for free.). The service manager Chad was top knotch-helpful and informative.  The waiting area was very pleasant and the staff seemed in good spirits.  Even the young man (who I won't embarrass by naming) that shuttled me to my car had good things to say about Mr. Younger.  It shows.  If I lived closer I'd be a repeat customer for sure. read more

Younger Toyota HAHA. They are joking. Sale man he did not know the sale price ??? What are surprise! Fills like SOS( step on SH?T) read more

The service department at Younger is top notch! I've been taking my car here for 3 years, and the staff are always friendly, knowledgeable, and efficient. James especially goes above and beyond- he's helped me with a few of my scheduled maintenance appointments and is the BEST! read more

My car was towed to Younger Toyota. It needed a new battery which they replaced. Later, I was told by my driver that went to pick it up that the car was dead when he got there and that he waited for 2 hours before someone came and jumped it. Yes, they jumped a brand new battery and didn't blink an eye or mention it to me. It is only because my driver told me that I knew. So I called and Brandon Humbertson agreed that wasn't right and offered 50% back. I thought it was at least a nice gesture. But instead of making it right, Brandon handed the chore off to Dennis Gish. After not getting the credit, I called back and they said they must have wrote the number down somewhere and lost it. So they tried again. No credit again. Called back. This time they said they must have refunded the wrong person. I wish I was joking. Again I wait and no credit back. This time Brandon used the "Well it takes the banks five days blah blah blah." What amazes me is that the simple concept of customer service teaches you that when a customer complains, that is your opportunity to do right- why would you offer to spend the money to grant a partial refund and then mess that up so bad also? I'd feel sorry for Dave Carroll the GM having to manage these guys, but he never bothered to return my call. So long story short- about a dozen calls over 3 weeks and nobody at Younger Toyota managed to keep their word or have any integrity. read more

I tried to look at a car there 3 times. I may be a little impatient but my time is limited. The first time I wanted to look it was raining so they were going to pull the car up but 15 minutes later the sales person came back said he was having trouble getting car out. I decided maybe I didn't want new car after all. The second time again my time was limited but they had keys to car and I looked at 3 cars but then had a appointment had to leave. Came back third time and the sales person seemed like I was a inconvenience! He showed me some things but he didn't seem interested. It turns out the Prius cannot have a remote start. This is a must with me because live in city park on street and cannot leave car running so remote start a must read more

(Redacted)... this morning the car just won't start after sitting in the garage since Friday... (Redacted) Important Update: The issue was truly displeasing, but It was resolved and taking care really fast. We give 4 stars. read more

Had specific appointment (11am). Arrived on time, but forced to wait 3+ hours for diagnosis, replacement of gas cap and checking rear lock. Service rep first tried to tell me that "maybe the tech's prior job took longer than scheduled." Service manager later told me that they were short a tech. Neither explanation acceptable. Rear lock is still non-operable despite tech telling me that the lock was OK??? read more

I've always had a great experience here at Younger Toyota! We moved here a few years ago from the Louisville, KY area and we've always been faithful Toyota owners that have dealt with many different dealerships in Louisville, KY. I can honestly say that Younger blows it out of the park in comparison to past experiences, and has been our very best dealership. After moving here and establishing service with the service department at Younger, and having received exceptional customer service, is the reason why we chose to purchase new vehicles from here. The sales team delivered just a great car buying experience, too! My questions have always been answered, I am given explanation of any thing concerning immediately and no nickel and dime racket. These folks at Younger are fantastic and I would highly recommend anyone here in the area to seek them out! You won't be disappointed! read more

I have a 2005 Toyota Camry xle with over 328000 miles. It was running a little sluggish and was worried perhaps my transmission or engine was about to give me some problems so I contacted Younger Toyota and spoke with Denny Gish who is the service manager and asked if Younger would be able to check my car from "head to toe" and give me an honest opinion on what they thought the problem was while not charging me a fortune. I took the car on 10/19/20 to Younger. I must say that Denny had the mechanic to do a world-class inspection along with checking a few things on my list that my personal mechanic was not able to perform due to not having a rack to raise my car. After the evaluation, their mechanic found that it wasn't my transmission/engine, but it was a dirty air mass flow, and my transmission fluid needed to be flushed. Denny communicated with me throughout the evaluation on my car the entire time and I left with the opinion that for a big box dealership the customer service there (and the work done) was superb. What really impressed me was the honesty and the communication between the service center and the customer. I would highly recommend anyone with a high mileage Toyota to take their car for an inspection and an honest evaluation. (And the coffee is pretty good too!). read more

Moving from West Virginia to Hagerstown, MD. we recently purchased a RAV4 from Younger Toyota. We we're trading in two used vehicles. We received a fair price for one, but not the other, our perception of trade-in price was based on a quick look at Kelly's Blue Book. We negotiated the price of the vehicle and probably could have done a bit better, but we didn't have a dealers cost print out, and we were ready to move on. While waiting to sign the final paperwork we were approached by the salesperson and the financial manager and informed they made a mistake and never added the Maryland State sales tax! We were not happy as the additional cost came close to $2,000. The finance manager made a small gesture of several hundred dollars off, apologized and we agreed. We never reviewed the sales numbers as we were assured several times by the salesperson that the Maryland State Sales Tax was already included and accounted for in the final price. Guess that's why the sales person didn't go over numbers with us. Our bad, buyer beware, but in terms of trust, DO NOT trust this dealership! GO over everything and negotiate them into the ground. I guess the old 70's style of gottcha sales tactics are back or never left Younger. Whatever happened to the new relationship sales style, ya know, a customer for life is worth a lifetime of service and new/used vehicles, not at Younger! They don't get it as i'll be trading in my used Toyota FJ Cruiser for a new Toyota in the next two years, not at Younger. Our vehicles will require service over the life of our Toyota's until we retire, not at Younger. 10 to 15 years from now when we retire and look to purchase new vehicles, not at Younger! My girlfriend works in Hagerstown for almost 25 years and word of mouth is what we have to alert prospective car buyers about Younger and it will not be kind. Do NOT trust this dealership! Request every penny itemized! Negotiate them into the ground! read more

Picked up the vehicle and paid the $65 for oil and tire rotation, which usually runs on special for $45. When I mentioned the brake cost to the service writer, especially noting the $180 rotor truing cost, he said that there is a $180 brake pad and brake rotor promotion somewhere vs. the $275 I was quoted. Not impressed at the up selling at Younger Toyota read more