They saw some oil on engine cover when I did my own oil change and tried to tell me I needed a 800$…read morenew engine cover instead of wiping it off. I told my service helper that I wanted an oil change to bring total up to minimum limit for coupon (250$ off 500$)and he still did oil change without even being able to complete I intended service I came in for, leaving me with 240$ oil change I could have done myself. Their techs are incompetent and try to take advantage of women. They also couldn't even do my wheel alignment bc of other excuses. Avoid at all costs. They are not worth the headache. Their shuttle driver was only great thing.

I am very appreciative of the excellent service I always receive here. The customer service I…read morereceive from Trevor always exceeds my expectations. My vehicle is always ready when promised and I am confident that the technicians have addressed all issues.

All I have to say is that the service department has not been the same since AJ left. I went to get…read moremy oil changed, and my tire sensors needed replacing. The technician told me it would cost $76.00 for each sensor, plus $200.00 in labor and additional fees and taxes. I then checked the Cadillac website and saw that the sensors were listed online for $47.00 each. AJ would never have done something like that to me. He was understanding and always made sure to take care of you. I will now be going to Cadillac in Warren or Chevrolet in Eastpointe, as I have never had any problems with them.

I purchased a 2020 XT5 in 2020 and I only take my car to the dealership for service . They are…read morealways accommodating and very kind.

The reception is right when you walk in, pretty close by. All of the sales staff have little desks…read moreall throughout the sales room. Had a big expedition, escape as well as a bronco sport in the showroom. They have skeleton statues of Halloween decorations, right out front. We ended up parking over by the service area, since the front area is at an awkward spot in the corner. We had another male sales man greet us after the receptionist asked what we needed help with. Rich C. ended up chatting with us towards the end of our visit. He's the same sales person that had dealt with my mom's last purchase many years ago. My mother was able to get an idea of size of an Escape (ICE) and a Bronco Sport. Rich and his team member were both friendly and helpful and made my mother feel quite comfortable and at ease too.

This is where I used to get my oil changed. At the beginning, my settings were screwed up because…read moreprobably some kids that work there messed with them. I complained. This time my car drove different and there was a rip in my seat. It looked like somebody with keys hooked onto the belt loop cut my leather seat. If you have something nice, be cautious about going to this place.

Went to this dealership a few years ago they absolutely sucked test drove a few cars all had major…read moreproblems staff was rude

Mike Riehl's Roseville Chrysler Dodge Jeep Ram service department SUCKS!!!…read moreI WILL NEVER BRING MY CAR THERE EVER AGAIN. Picking my car up AGAIN. Because they never fixed it the first time. Now they lost my keys. 2 new key fobs later, I break down because it was never fixed right the 1st time. So much for that Premium warranty. Over $800 later I wonder if my car is even fixed. Then, they gave me my car back, after a 4 point inspection, with my check engine light on because my tire was low. So thanks for giving my car back finally with the check tire light on. I guess I'll go to a gas station to fill my tire now. Unreal!!!

My salesperson, Bob Hunwick, was FANTASTIC! He was patient, hardworking, and understanding of each…read moreand every little (seemingly insignificant!) preference or requirement my wife and I had. I was amazed at how good he was at communicating; Calls were routinely returned in minutes, emails were always responded to, and Bob gave me routine status updates as we were engaged in a search for the perfect vehicle. I have never, in my entire life, had such a pleasant experience purchasing a vehicle. I wouldn't hesitate, even for a second, to recommend Bob and Ray Laethem to anyone looking for a vehicle.

Jeff L. was amazing in helping me with my service issue although my car was not in his service…read morecenter. Very knowledgeable and professional. Thanks again Jeff

I pull into the service drive ask them if they can pop back in exterior piece on my rear bumper…read more They say we can't do anything about that. That's a body shop thing. I drive to the body shop I walk in. There's someone at the desk. And. He says what do you need insane I said I have a piece of trim that I need pop back in and he says well. Can you schedule an appointment? And I said it's just a minor piece of my exterior trim. He comes out and looks at my car and says yeah that whole entire piece of the. Plastic rear exhaust trim needs to come off and it will cost about $100. What the fuck If I was you stay away from this dealership, poor customer service

What's wrong with Tim? Tim told us 6 days ago that it would be 24-48 hours to find out why the…read morecheck engine light was on briefly then went off. Here we are bringing our car home because it wasn't even touched in those six days and nobody ever called us. Went up there to find out what was happening and was told they needed to tear the engine apart, it was at a different location, and they had other priorities. Worst customer service and openly rude. Never going there again. And someone being angry rude Tim a cookie.

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

I found the salesman to be helpful and informative. I went to the lot without expectation and was…read morepleasantly surprised by the whole experience.

When I first purchased my 2017 Kia Sportage from A&B Motors, I was genuinely impressed with the…read morecustomer service. Albert was responsive, replaced a failed battery shortly after purchase, and the dealership worked with me to address several concerns. Because of that experience, I intentionally held off on leaving a review while the repair process was underway, hoping I would ultimately be able to leave a positive one. Unfortunately, my experience changed over the following weeks. Within four days of purchasing the vehicle, I reported an intermittent rough idle and other drivability concerns in writing. The vehicle was returned for inspection and repairs through Paul's Auto Service. Later inspection records documented excessive oil leakage and oil intrusion into an electrical connector. After those repairs, the vehicle developed additional engine issues, including ignition-related misfire codes. Throughout the process, I continued communicating with the dealership professionally and documented each step. I asked for written explanations regarding the inspection findings and whether the later engine issues had been evaluated in light of the documented oil intrusion. Instead, I was ultimately advised that the remaining issues were considered routine maintenance, and on June 26, 2026, I was told, "I cannot help." What disappointed me most was not that the vehicle required repairs. Used vehicles can develop problems. My disappointment was that concerns I documented within days of purchase were ultimately characterized as routine maintenance, and I was left responsible for additional repair costs without receiving the written technical explanation I had requested. I believe in giving businesses an opportunity to make things right, and I did exactly that over several weeks before deciding to leave this review. I hope A&B Motors will reconsider how it handles situations where customers promptly report significant vehicle concerns immediately after purchase.

Feels like I was set up with this beater they sold me.. for $32,000.. 112,000 Miles.. nothing but…read moreproblems for a year now.. stay away from these crooked f^%#s.

I stopped in for wheel locks. This was the first time my vehicle didn't come with them. My brother…read morenoticed, so I called for parts. They were $125 before taxes. I had an appointment and it took 50 minutes to install wheel locks. Why don't they come standard anymore? This was more money out of pocket and time. I don't understand why less is being offered. I'm a teacher that isn't paid year round. This was super unexpected and inconvenient.

If I could give this service department 0 stars, I would…read more I brought my car in for an oil change and a road force tire balance. When I got my car back, it was shaking much worse than before. At anything over 50 mph, the car was practically undrivable. What makes this even more frustrating is that the technician's own paperwork acknowledged there was still an issue. The printout noted they could still feel a shake, and my service advisor, Tyler, told me the same. The paperwork even stated that if the shaking continued, the suspension and steering might need to be checked. Instead of discussing these findings or working toward a resolution, I was sent home with a car that drove significantly worse than when I brought it in. I took my car to Discount Tire for a second opinion. They told me all four tires were out of balance and said they were surprised I was even able to drive the car to their shop. After they properly rebalanced the tires, my car drove exactly like it did before Moran serviced it. After spending $129.99 on a road force balance that made my vehicle worse, I contacted Moran Chevrolet and spoke with Laura Marklin, the Service Manager. I provided documentation from Discount Tire along with videos showing how badly the steering wheel was shaking. Rather than discussing a reasonable resolution, Laura insisted their computer showed everything was balanced correctly and that nothing was wrong with their work, essentially suggesting Discount Tire was wrong. However, once Discount rebalanced the tires, my car immediately drove normally again. The only solution Moran offered was to refund the balancing charge and put towards brakes. if I returned to have my brakes serviced there. That was completely unacceptable. If they couldn't properly balance my tires, why would I trust them to perform brake work? To make matters worse, there were pen marks all over my windshield visor tint that I had to clean off myself. Then, when an employee brought my car around, he attempted to drive it through the automatic car wash until another employee stopped him, explaining that Camaros and Corvettes should not go through it. From start to finish, this was an awful experience. The workmanship was poor, the customer service was even worse, and at no point did I feel like anyone genuinely cared about making the situation right. My car was originally purchased from this dealership in 2010, and I expected them to stand behind their work. Instead, I had to pay another shop to correct their mistake and was offered no meaningful resolution. Their website says, "If anything about your visit wasn't perfect, please reach out to me so I can make it right." Unfortunately, that was not my experience. I will not be returning for service or purchasing another vehicle from Moran Chevrolet. I'd rather support a local independent shop that takes pride in its work, treats customers with respect, and stands behind the services it provides.