This dealership cares only about making a quick sale, not about treating customers fairly or…read morestanding behind their vehicles. Save yourself the headache and go anywhere else.

This for place is horrible. If you have a service appointment I would not plan anything else for…read morethe day.

We had a fantastic experience w Glassman! Unfortunately our old dealership in IL did some work for…read moreus on the day before NYE, and either rushed through the work, or had someone incompetent do the work on our car because as soon as my husband got on the highway he heard all kinds of noises. Melissa (Missy?) was fantastic, assisting me in getting the car in as quickly as they could manager, and getting me a ride to the local car rental place so I wasn't stranded. Since the parts weren't in stock they had my car M-F, but did a fantastic job fixing the issues. Staff are kind and professional--would definitely recommend!!

If you are considering this Service Department, especially if having a loaner is important to you,…read moreI would think twice. My Genesis was dropped off with the Service Department on 7/24 for diagnosis and was not completed until 9/11, 49 days from drop-off to completion. The most frustrating part? The actual repair ultimately took ONE DAY. From the beginning, I repeatedly asked about a loaner and was told there were none available and that the waitlist was three weeks. Multiple times I was told I could be added to the list, despite already being under the impression that I had been added. After finally scheduling the repair, I dropped my vehicle off on 9/2 and was then told the repair wouldn't even START until 9/8. After I pushed back and said I would have to take my vehicle elsewhere if they couldn't provide a loaner or complete the repair as originally discussed, a loaner suddenly became available that same day. I was also repeatedly told this was a "big job" that could not be completed in one day. It was in fact completed in one day. The communication, scheduling, and organization within this Service Department were extremely frustrating. I shouldn't have had to repeatedly chase for updates or receive conflicting answers about loaners and the repair timeline. And after 49 days, my vehicle is STILL making the noise I originally brought it in for and still feels loose underneath the floorboard. I will not be returning to this Service Department for future service.

Good support from service and parts. Got a couple warranty works done here and pretty good…read moreexperience especially they can provide a loaner vehicle. Oil change at the back is appointment free. Takes about 2 hours. Not bad considering other dealership with appointments also take the same amount of time. About $95 for 5.4 quart of synthetic oil change. Can't comment on purchasing experience but looks like they need more affordable models like Maverick and Escape.

As I said to you on the Google review we never asked for paperwork to be expedited and wasn't aware…read moreit had been done so until we returned. Also what deragotory language and slurs was used? As far as what happened since you think slurs was used let's discuss how unprofessional your sales manager was and he came over with an attitude before he even knew the situation. You all could have reversed the deal please do not act like I don't know what I'm talking about.

This review is for Southfield Chrysler Certified Pre-Owned at…read more 24625 West 12 Mile Road, Southfield, MI 48034 I recently purchased a pre-owned 2016 Challenger Hellcat from Southfield Chrysler Jeep Ram on 12 mile. I'm an out-of-state buyer so everything at first was done via phone and email. My salesman Julian Gueringer was extremely helpful and always professional throughout the process. Dale the finance manager went out of his way to get me financing and at a reasonable interest rate. He even gave me a "stupid good deal" on the titanium plus protection plan for my tires, wheels, windshield and key fobs. Emmanuel was also very helpful. When I visited the dealership to pick up my Hellcat, the vehicle was as described -- showroom condition and drove like new. I wasn't surprised, considering it only had 650 original miles. The 3-hour ride back home was fantastic. My friend, who came with me to the dealership, and I both agreed she was a sweet ride and that the car was awesome. I highly recommend Southfield Chrysler Certified Pre-Owned. I was very happy with the purchase price, trade in amount and with all other aspects of the deal. I would definitely do business with Southfield again. I also want to mention that I left a special-made cup for my 2019 Charger Scat Pack in the back of the car I traded in and the next morning Julian called me to say he had retrieved it and was happy to ship it out to me. Now that is 5-STAR SERVICE. Thanks and best wishes to Julian and to everyone at Southfield Chrysler Certified Pre-Owned on 12 mile.

We came to turn in a lease and only one gentleman did lease returns but there were like 10 guys…read morestanding around. We waited about 20 minutes for help. Maybe this is why they have only TWO STARS. The customer service SUCKS

We bought our son's first car (used) from Tamaroff and had a great experience from top to bottom…read more Our salesperson, Mel, was extremely helpful and patient with us. Everyone treated my son like an adult / equal and explained everything clearly during the whole process. The car we came to see was as advertised, and they arranged for a test drive with no sales pressure. Negotiating a fair price was a breeze, and they even delivered the car to us with a full tank of gas. Overall, everyone we met was kind, helpful and not pushy at all. We would definitely buy from them again.

The service department was fine. The sales team? Horrible. No introduction... no handshake…read more.. didn't listen. Wanted me to look at the car on the showroom floor instead of allowing me to test drive. Then when I explained I was there for a test drive, he wanted to join me. I went elsewhere (and I've bought multiple cars from Tamaroff).

Giving this a generous 3/5 stars…read more I'm hoping that lessons were learned after all the issues we had using our credit union for the car loan. I've never had such a hard time getting a car in the past. In the end, we got it done and my husband got the car he wanted. Personally, I did NOT like at all how my husband was spoken to on the phone. It was very very disrespectful but we wanted the car so we just took the rude communication. We were scrambling to make this work but being rude doesn't help ever. Sometimes when my husband asked a question and the immediate response was one thing (such as an abrupt "no way."). When he asked a clarifying question and they double checked, they would realize they were wrong and then give the correct info. When we were in person, everyone was fairly friendly. The boss did occasionally speak to us on the phone and he was very respectful and good. The main dealership was clean and the signing of documents was smooth. The person who helped with the paperwork was nice (which was appreciated because I was very upset about the events leading up to this). I feel like communication should have been much better. We did end up getting the car and my husband really likes it. We learned from this experience and hope they did too.

I'm not sure what happened but the service here has changed drastically and is not worth the time…read moreor money. I own a Lincoln MKZ that I purchased from another dealer of a competing brand but decided to come here because it was close and my family went here in the past. All Lincoln dealers promise a top tier experience, but you pay for something that could be done better at a Jiffy Lube or a neighborhood garage. I paid to have an oil change, tire rotation, and 60K mile service which includes a fuel additive, but left not even confident in the oil change. The service department opens at 8, I arrived and checked in at 8:30, and left at 10. The dealership was empty when I arrived with only one person before me but when I left it was crowded. My service report noted that I needed new tires and brakes were good for the moment but that would be required soon, and that I needed a new lever for the hood of my car. I specifically requested with my service advisor that my air filter be changed because it was old (and aftermarket), when I received my car and confirmed, my advisor said it wasn't changed because the technician said it was still good. He then proceeded to try to sell me a full set of tires and emphasized that I received a car wash. It was lightly snowing that morning, so the wash wasn't really urgent or necessary. I told him that I would be back for the tires. I lastly asked him if going forward if it were possible for me to bank my Lincoln Rewards points instead of using them on every visit, the advisor decided to explain to me how earning rewards worked and how he decided to just use them at every visit. I got in my car, and the sticker from my last oil change was stuck to the headrest of the passenger seat - stickers are a no-no on leather seats. I went home and checked my dipstick; there was fresh oil, however, my air filter was filthy. I removed it, and dust came out and then tapped it in the wall and more dust and leaves shook out of it. All of my fluids were low and near empty. I had to add washer fluid, coolant, and brake fluid to my car. I looked, and my tires were not rotated - I noticed this because one of my tires was a newer tire and it had not moved from its original location. I also had to add air to my tires as none of them had the same air pressure, two of the tires were under inflated and two were over inflated. The newer tire was missing the cap for the stem. I went to another Lincoln dealer and had the lever for my hood replaced, for less than half of what Star Lincoln quoted me. My air filter was actually changed - the dealer was puzzled as to why it has not been done earlier. Needless to say, I won't be back, not even for the tires, because why pay for someone to waste your money for two hours and to smile in your face while lying and not doing as you graciously ask and pay for? And why pay for something that you can't guarantee you will receive? I don't volunteer to waste money. Luxurious experiences require luxurious payments, but fleecing is not luxury. I'd rather not have that done at all.

Brought my car to Serra Chevrolet this past Monday afternoon…read more My service advisor, Ms. Caitlyn Szolach, took my information and said she would call the next day. Ms. Szolach called with information about the needed repairs. She also said it would be ready today about noon. At noon and on time, Ms. Szolach called that my car was ready and all work requested was completed. During the time Ryan Traud was working on my car, Ms. Szolach called me four times with updates. She is very professional and punctual Without any hesitation, I recommend you request Ms. Caitlyn Szolach as your service advisor at Serra Chevrolet.

Drove out to see a vehicle from their used inventory. 45 minute drive. Gas is $5 a gallon. Get…read morethere and I can't even test drive the vehicle because the tires are so badly worn! One was so COMPLETELY BALD that the steel belts were visible! This was not disclosed in their listing. Sales guy is like well you can drive it through the lot etc making a bunch of excuses for the situation and then was like oh you'll just need to get new tires. Like it wasn't a big deal?? And then does the pressure thing saying some other mystery buyer wants it? Then he points to their NEW inventory and says something like I'd love to sell you one of those, they all have brand new tires. I was there to see a reliable used TOYOTA - definitely NOT a new GM product. Also how can you offer a vehicle for sale that isn't even safe to go out on the road for a simple test drive? You can't test the suspension, the performance etc if you can only take it through a parking lot. There's no way you could even drive it home. Extremely irresponsible. I don't know how this is even legal - to offer a car that is NOT road safe. What a joke.

When you kept a 2001 Saturn SL1 going for over 15 years and 250,00 miles by using only dealers for…read moreservice, you keep that up on its replacement (Saturn still going strong for my hairdresser). I just needed to find a Buick dealer I could trust. Only 1 out of the 3 others I have tried for oil changes or new tires gave me a problem, the other 2 are not close. In this time of Covid-19, they can't give a loaner or give a ride home, so I tried this one. Check engine light was on the the code said cam shaft sensor and that could be bad. When I called to talk to a service rep, I was able to. Instead of trying to scare a woman, they listened and suggested that it could just be a misfiring plug. Just clear the code and see if it comes back. I did twice more and the second time made an appointment. I also had them check the battery and the brakes since the car is 5 years old. I had a use Uber to get home and take a day off. Mid day I checked and the sensor needed replaced and so did the battery but not the brakes. Honest showed. I had a coupon from their website and the service representative told me if that didn't work come and see her. I did have to take 2 hours off the next day since it took to the end of the day. Coupon worked and quickly got my car. That is when the only problem happened. When I turned on the car, the radio came on loud with a very political station that I would NEVER EVER THINK to listen to. Someone must didn't like my social justice bumper stickers. Also the storage between the seats had been pulled out, passenger seat storage gone thru, and what had been the bad sensor throw into storage under radio. When I called to let them know what happened, the service rep was so upset that happened and told me she would have the general manager call me. He did and listened to what happened. He promised to find out who did that. He even remembered my bumper stickers so you know he walks the shop checking on the repairs. Politics have poisoned our society too much in the last 10 years. I will not let the last thing stop me from coming back. I just wish they had Saturday oil changes or getting tires.

I called the service department today because of a recall on my vehicle. I called at 8 AM and the…read morewoman told me they had an appointment available at 10 AM or 4 PM today. I took the 10 AM appointment and when I got there, they told me it would be about 1.5 hours because they were really busy with other vehicles. I said, "Okay, but I have an appointment." They said sorry we are busy. I ended up sitting there until 11:20, almost an hour an half after my appointment, with my one year old son, for them to tell me their computers weren't working and they wouldn't be able to service my vehicle. Wow. I kindly shared my experience and feedback before I left. My feedback: *Don't set the expectation to your customers with appointment times. They don't exist there. You're better off saying first come, first serve basis. *Offer to call me when the computers are working again and fit me in, anytime! Any day! Even if it's next month! You didn't solve the brake recall issue. You didn't make and effort to get me back in your building. You simply gave me my keys and sent me on my way. (After you shared how safe it was to get this brake recall fixed). I was offered a car wash in the future but not my brakes to be repaired. *Don't tell me that my car will be finished in 20 minutes when you didn't even start on it yet. *I'm in the appointment business. I value people's time. I take pride on a smooth running schedule. Have the common courtesy to tell me on the phone that it will be difficult to get you in today and we are running behind schedule. That's all. Be realistic. You have people that only sit next to the phones there. Have that person that only sits next to the phone to call the customer that's on their way for their appointment. They kindly offered a shuttle ride ( I live 2 miles away). When the shuttle got there 40 minutes later, they said you can take it or wait 20 minutes for your vehicle recall to be resolved. I said thank you very much but we will wait since it's almost finished and I appreciate your time. They hadn't even started on it. I sat there in front of my car for another 30 minutes. Just be straight with me. As I sat there for an hour and half, smiling at everyone walking by, I viewed the customers, employees, and service. Everyone was so unhappy or complaining. It was unsatisfactory. The department needs a refresh seminar on customer care, timing, and basic efficiency skills. So now I'm back at square one. Awesome.

Stopped by this dealership without an appointment to test drive a MC Countryman…read more Will (Wahid) was v e r y helpful, professional, informative, attentive and his follow-up was spot on! I particularly appreciated the no-fuss, honest candor! I'll be back when I'm ready to make that purchase - thank you, Wahid!

Made cars available to test drive. Slow to provide additional info or response to q's & offer…read more Never really rec'd the detailed info requested.