Adam and Victor in the service department at Mercedes-Benz of St. Clair Shores were excellent to…read morework with. They were extremely helpful, very responsive, and kept me updated throughout the entire process. They made everything smooth and stress-free. Highly recommend working with them!

I am very appreciative of the excellent service I always receive here. The customer service I…read morereceive from Trevor always exceeds my expectations. My vehicle is always ready when promised and I am confident that the technicians have addressed all issues.

The reception is right when you walk in, pretty close by. All of the sales staff have little desks…read moreall throughout the sales room. Had a big expedition, escape as well as a bronco sport in the showroom. They have skeleton statues of Halloween decorations, right out front. We ended up parking over by the service area, since the front area is at an awkward spot in the corner. We had another male sales man greet us after the receptionist asked what we needed help with. Rich C. ended up chatting with us towards the end of our visit. He's the same sales person that had dealt with my mom's last purchase many years ago. My mother was able to get an idea of size of an Escape (ICE) and a Bronco Sport. Rich and his team member were both friendly and helpful and made my mother feel quite comfortable and at ease too.

Every time I take my 2021 Bronco to Roy O'brien there is an issue afterwards…read more Wire on rear defrost broke- they soldered it back on to only break off again. They replaced whole back window but then plastic trim piece around wire kept popping off so they ordered a new one after a few return trips to have them fix it. Took in for The Works and decided to let them wash it. I later find 5 paint chips in a row on the hood. Took in for another Works package but with no wash. Got home and noticed a good section of my gloss black grill is now dull with no shine like someone used possible brake cleaner to clean some oil off it. Took in 6-26-26 for the Works and then they scheduled a mobile that day for a recall on info center update. They came but never completed it. Were supposed to call me with a plan to complete. No call! Here I am 6-29-26, 20 miles from home and it blew all the coolant out all over under the hood. UPDATE: Had it towed to Suburban Ford in Romeo where the service department was a whole lot friendlier and more on the ball. Having them do all repairs and recalls as I'm done with Roy O'Brien. Also, when I bought it I paid $1,900 for an extended warranty plan which I now find out only covers it up to 48,000 miles. WTF, all that cash just to get an extra 12,000 miles of warranty. I swore I was told I was getting 8 years and 100,000-mile warranty. Good-Bye O'Brien Ford!!!!

I've purchased several cars from The Local Car Guys, every time has been as smooth as possible. No…read moreshowroom, no nonsense, great price! I can't recommend them highly enough!

Went to this dealership a few years ago they absolutely sucked test drove a few cars all had major…read moreproblems staff was rude

Mike Riehl's Roseville Chrysler Dodge Jeep Ram service department SUCKS!!!…read moreI WILL NEVER BRING MY CAR THERE EVER AGAIN. Picking my car up AGAIN. Because they never fixed it the first time. Now they lost my keys. 2 new key fobs later, I break down because it was never fixed right the 1st time. So much for that Premium warranty. Over $800 later I wonder if my car is even fixed. Then, they gave me my car back, after a 4 point inspection, with my check engine light on because my tire was low. So thanks for giving my car back finally with the check tire light on. I guess I'll go to a gas station to fill my tire now. Unreal!!!

Jeff L. was amazing in helping me with my service issue although my car was not in his service…read morecenter. Very knowledgeable and professional. Thanks again Jeff

I brought my car in here for regular oil change and check up. My truck just hit the milestone where…read moreI had to do some additional things IE transmission fluid change and coolant system flush. I opted in to all of these additional services because I like to take care of my vehicle. The total bill came out to about $700. When I went to go pick my vehicle back up I walked out to my truck to leave it looked like my rim was super scratched up. Upon closer look it wasn't scratched it was tire lube because they put a new tire on it... Well I didn't get a new tire what is going on here. I talked to my service rep and they said oh yeah I forgot to tell you we popped one of your tires coming off the lift but don't worry we replaced it with a brand new one. I was definitely frustrated that I just paid 700 for service and was not told that my tire was popped and they didn't even clean off all the lube or wash the truck, but I understand accidents happen and I am a pretty reasonable person so I left it at that. Fast-forward to next day and I am driving it and the truck started pulling to the side with the new tire on it. I brought it back up and they did an alignment on it and didn't even test drive it to see if the problem was fixed... it wasn't... So now I have to come back for a 3rd day and waste another 2 hours sitting there. In the end their solution was just to move the new tire to the back of the truck and that will stop the pulling. I am very dissatisfied with this solution and expressed that I was unhappy, because what happens when I go to get the tires rotated the next time? This will be the same issue. I want it also to be known that the tires on the truck have 12k miles on them and they said that if the tread was more worn out they would have replaced both but since they are "close enough" they wouldn't. They just lost a probably life long customer over a 300 dollar tire that should have been fixed the right way the first time. Putting a band aid fix together to cover a mistake is just half-assed. I am not one to leave bad reviews but at this time I feel it is warranted. I wouldn't want anyone else to have the same or similar experience.

I pull into the service drive ask them if they can pop back in exterior piece on my rear bumper…read more They say we can't do anything about that. That's a body shop thing. I drive to the body shop I walk in. There's someone at the desk. And. He says what do you need insane I said I have a piece of trim that I need pop back in and he says well. Can you schedule an appointment? And I said it's just a minor piece of my exterior trim. He comes out and looks at my car and says yeah that whole entire piece of the. Plastic rear exhaust trim needs to come off and it will cost about $100. What the fuck If I was you stay away from this dealership, poor customer service

What's wrong with Tim? Tim told us 6 days ago that it would be 24-48 hours to find out why the…read morecheck engine light was on briefly then went off. Here we are bringing our car home because it wasn't even touched in those six days and nobody ever called us. Went up there to find out what was happening and was told they needed to tear the engine apart, it was at a different location, and they had other priorities. Worst customer service and openly rude. Never going there again. And someone being angry rude Tim a cookie.

This will be the third vehicle that we have bought from Pete Z at Affordable Cars, Inc. and we're…read moreanticipating no problems. We first encountered Pete a decade ago when we were shopping for a minivan, and he showed us one that was perfect for our needs. We drove it for years! The next vehicle we purchased from Pete was a 2000 Ford Focus, for our 93 year old mother. She loved it, and drove it until she stopped driving, and then we sold it to her caregiver who continued to drive it. This time around, we're picking up a 2009 Nissan Quest minivan for our second car and can't wait to get it into our driveway! Pete is very honest and straightforward about his inventory, and he goes over each vehicle before putting it on the lot, to make sure that it is safe and in excellent operating condition. He's also very fair about pricing, whether you love to haggle or not. He's been doing this for 17 years, and he enjoys putting people into cars and trucks. So, if you're looking for a decent used vehicle, and you don't have an awful lot of money, you owe it to yourself to come to Pete Z's Affordable Cars on Groesbeck (just north of Cass) and look at the fine selection of vehicles he has available. You won't be sorry!

Pete is very knowledgeable of cars. You can tell, just by speaking with him, that he had a passion…read morefor what he does. I have purchased 2 cars from him, one for myself and one for my daughter. Have not had an issue, and will definitely keep in contact for cars in the future. Personable guy as well! Thanks for all you do Pete!

My daughter purchased an Equinox for Phil and our cousin Jimmy today at A&B motors. She is excited…read moreand thankful to God for providing a motor vehicle w/o any problems.

When I first purchased my 2017 Kia Sportage from A&B Motors, I was genuinely impressed with the…read morecustomer service. Albert was responsive, replaced a failed battery shortly after purchase, and the dealership worked with me to address several concerns. Because of that experience, I intentionally held off on leaving a review while the repair process was underway, hoping I would ultimately be able to leave a positive one. Unfortunately, my experience changed over the following weeks. Within four days of purchasing the vehicle, I reported an intermittent rough idle and other drivability concerns in writing. The vehicle was returned for inspection and repairs through Paul's Auto Service. Later inspection records documented excessive oil leakage and oil intrusion into an electrical connector. After those repairs, the vehicle developed additional engine issues, including ignition-related misfire codes. Throughout the process, I continued communicating with the dealership professionally and documented each step. I asked for written explanations regarding the inspection findings and whether the later engine issues had been evaluated in light of the documented oil intrusion. Instead, I was ultimately advised that the remaining issues were considered routine maintenance, and on June 26, 2026, I was told, "I cannot help." What disappointed me most was not that the vehicle required repairs. Used vehicles can develop problems. My disappointment was that concerns I documented within days of purchase were ultimately characterized as routine maintenance, and I was left responsible for additional repair costs without receiving the written technical explanation I had requested. I believe in giving businesses an opportunity to make things right, and I did exactly that over several weeks before deciding to leave this review. I hope A&B Motors will reconsider how it handles situations where customers promptly report significant vehicle concerns immediately after purchase.

I stopped in for wheel locks. This was the first time my vehicle didn't come with them. My brother…read morenoticed, so I called for parts. They were $125 before taxes. I had an appointment and it took 50 minutes to install wheel locks. Why don't they come standard anymore? This was more money out of pocket and time. I don't understand why less is being offered. I'm a teacher that isn't paid year round. This was super unexpected and inconvenient.

If I could give this service department 0 stars, I would…read more I brought my car in for an oil change and a road force tire balance. When I got my car back, it was shaking much worse than before. At anything over 50 mph, the car was practically undrivable. What makes this even more frustrating is that the technician's own paperwork acknowledged there was still an issue. The printout noted they could still feel a shake, and my service advisor, Tyler, told me the same. The paperwork even stated that if the shaking continued, the suspension and steering might need to be checked. Instead of discussing these findings or working toward a resolution, I was sent home with a car that drove significantly worse than when I brought it in. I took my car to Discount Tire for a second opinion. They told me all four tires were out of balance and said they were surprised I was even able to drive the car to their shop. After they properly rebalanced the tires, my car drove exactly like it did before Moran serviced it. After spending $129.99 on a road force balance that made my vehicle worse, I contacted Moran Chevrolet and spoke with Laura Marklin, the Service Manager. I provided documentation from Discount Tire along with videos showing how badly the steering wheel was shaking. Rather than discussing a reasonable resolution, Laura insisted their computer showed everything was balanced correctly and that nothing was wrong with their work, essentially suggesting Discount Tire was wrong. However, once Discount rebalanced the tires, my car immediately drove normally again. The only solution Moran offered was to refund the balancing charge and put towards brakes. if I returned to have my brakes serviced there. That was completely unacceptable. If they couldn't properly balance my tires, why would I trust them to perform brake work? To make matters worse, there were pen marks all over my windshield visor tint that I had to clean off myself. Then, when an employee brought my car around, he attempted to drive it through the automatic car wash until another employee stopped him, explaining that Camaros and Corvettes should not go through it. From start to finish, this was an awful experience. The workmanship was poor, the customer service was even worse, and at no point did I feel like anyone genuinely cared about making the situation right. My car was originally purchased from this dealership in 2010, and I expected them to stand behind their work. Instead, I had to pay another shop to correct their mistake and was offered no meaningful resolution. Their website says, "If anything about your visit wasn't perfect, please reach out to me so I can make it right." Unfortunately, that was not my experience. I will not be returning for service or purchasing another vehicle from Moran Chevrolet. I'd rather support a local independent shop that takes pride in its work, treats customers with respect, and stands behind the services it provides.