Very reliable and always on time. I've been doing business with Mike for over 25 years and his service is always the best.

I hired Michael at Your Town Cesspool, Plumbing & Heating, Inc. in Bay Shore because I had a sewage backup issue. My shower is connected to the main line along with the toilet and sink. Every time we use the shower, the water backs up into the shower and then starts flowing outside the house. Michael came out and only cleaned the main line (the copper piping), but he never went back inside to test the shower to see if the backup had actually been resolved. He also did not inspect or clean the drain from inside the shower. As a homeowner, I expected the entire problem to be diagnosed and confirmed as fixed before the service call was considered complete. I also specifically asked him to check whether my cesspool was full. Instead of inspecting it, he only poked several holes in the yard to try to locate it and never actually checked the cesspool itself. That left me with unanswered questions about whether the backup was caused by a full cesspool or another issue. Now that the shower and sink are still backing up, I called the company expecting them to stand behind their work. Instead, I was told I would have to pay another service fee for someone to come back and do what I believe should have been done during the original visit. If I hired your company because of a backup in my shower, I don't understand why the shower itself wasn't tested before leaving. What disappointed me even more was my phone conversation with Michael afterward. He was impatient, repeatedly interrupted me while I was trying to explain the situation, and came across as dismissive. He told me that because he is the owner of the company and has been in business for a long time, he doesn't have to be patient. As a paying customer, I found that response unprofessional and disrespectful. Experience in business should be reflected in customer service, not used as a reason to dismiss a customer's concerns. As a homeowner, this experience left me feeling frustrated, unheard, and disappointed. I was hoping for a thorough inspection and a permanent solution, not an incomplete service followed by another charge. Based on my experience, I cannot recommend this company. If you choose to hire them, be aware that you may encounter the same lack of communication, patience, and follow through that I experienced. read more

Your Town Cesspool Plumbing & Heating - PVC pipe runs from the shower to the main pipe - Plumbing Near Me - Central Islip, New York

We called and spoke to Mike and he stopped by to give an inspection of what the job would entail. A week later we had a date of delivery for a new oil tank and a scheduled date the work would be done. This job wasn't as easy as it is an older home. He was reasonably priced and his crew was respectful and they worked quickly and efficiently! They cleaned up the space after and ensured the work and warranties for the tank were provided. Would definitely recommend his business. read more

Your Town Cesspool Plumbing & Heating - Brand new oil tank! - Plumbing Near Me - Central Islip, New York

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Rob is the owner, he gave us very honest diagnostic of the problem and provided logical solution and he did not sell unnecessary works. Honest and reliable. He did my cesspool service on Feb. 7, 2014. A job well done!!! read more

Great plumbing services at fair prices. No complaints! My family has been a client for many years.

im surprised by the good reviews because my experience is nothing like theirs. the lady who answers the phone acts like a gatekeeper and is very rude. I'm not gonna blast the company and say don't use them but i definitely wanted to put my experience up here for others to see so they can make their own decisions. the Lady who answers the phone I'm guessing is the owners wife, she needs a more professional approach to what she does. I wont recommend but i wont condemn either. read more

Rob was wonderful!! I was scheduled quickly and he arrived on time. He was very straight forward and honest. Another company could have taken advantage of the situation and he didn't. Very trustworthy, reliable and affordable! I would 100% recommend Your Town Cesspool. read more

We have used many cesspool companies in our home over the last 16 years. I called the prior company that we used but we would have had to wait another day for them. A friend recommended Your Town. He said that he had his pools serviced by Rob and he was extremely happy. I called to make an appointment and Rob came to my house as well. Rob and his partner did an excellent job. They gave us great advice and recommendations. They checked the system upon completion and left everything working great. Very trustworthy. I didn't feel like I was taken advantage of, as I had with some of the other companies. I now have a "go to" (no pun intended) cesspool company. I highly recommend Your Town. Do not hesitate to call them and compare them to your last company. You will not be sorry. Thank you for a job well done! read more

Excellent company and workers.... Rob is fantastic!!! Very knowledgeable and took care of our problem quickly and efficiently. Highly recommend them! read more

Absolutely fantastic service. Rob came the day I called, gave the best estimate and the job was done the next day. The quality of the work was amazing. The price was so much less than I expected. These are honest and hard working men that take pride in their trade. I wouldn't think of using anyone else and you shouldn't either. read more

Saved me about $1,000 from the other company saying I needed work that I didn't. The cleaned up good after fixing everything. I won't use anyone else read more

Rob from Your Town Cesspool visited my house and pumped both my pools, something I had done just six months earlier having old block type pool and very small capacity for a family of four adults this was becoming a very common costly experience. Rob provided me a quick reasonable quote to get new pools put in before the July deadline. While waiting for the continuing deluge of rain to stop on the first possible break in the weather, Your Town Cesspool showed up on time 9:30 am, with the extremely tight space in my backyard no easy access I was concerned on how this would turn out. The team promptly took down two sections of my PVC fence and removed two large bushes proceeded to drain and then fill in my two old pools that were full again and they were pumped only 6 weeks earlier and install 2 new ones. I am pleased with the new system very deep with a plenty of capacity. The even took the time to level the fence as it was not to begin with. read more