Not reliable. He came with his son and installed a toilet. That went fine, no issues. Prior to appt, i requested he also fix a broken gasket and sent pics of it. The day of install, he didn't have time. I was frustrated but scheduled an appt the following week. Unfortunately i had to reschedule due to coming down with the flu. It's been almost 2 months and I've tried to reschedule, repeatedly, but continually get blown off. He says that he can do it this Saturday and on Friday when I am trying to firm up a time, I either get ignored or he says his son will call. I never get that call. On the hunt for a new plumber. read more

Frank was prompt, professional, fast, affordable and does excellent work! If you need a plumber JR Plumbing is a pro.

I had a valve break in the middle of the night and my house was flooding. I turned the water off (not knowing what to do). Frank put a family even on hold and came to help get my house in order before 9am. Good guy and good quality work. I'd recommend giving them a shot. read more

Frank, I just wanted to say thank you again for all your help with our hot water heater. How you conduct yourself in every aspect of your business truly puts you in a category above all others! Beginning with your guidance and transparent pricing from the first phone call, explanation of our options, to punctuality in completing the work; you truly made every aspect of the process an absolute pleasure! Thank you again, Greg T. - Centereach read more

Had a similar experience to another reviewer. Used them twice. Last time there work left a leak. Called to say come back. Said they were coming after a job. Never heard another word. Left messages and nothing. Very unprofessional. read more

I have called this company 10x asking for help to correct an issue one of their employees created, & heave had no assistance whatsoever! The customer service is appalling ! I call & leave messages, if I'm lucky to get a call back from anyone they claim to set up a date to come by & never do, or never call me back. The dripping in my faucet is relentless. I've never been this disappointed in a company. I wouldn't recommend to anyone read more

I was surprised to read the negative review after using JRs Plumbing. The family-owned business has been in operation for years and has a large customer base and the staff, trucks to accommodate the workload. When water was pouring out of my ceiling, JRs responded immediately and remedied the problem. Additionally, they consistently cleared the snow from the parking lot where i had my shop. I highly recommend Frank and Frank Jr for all of your plumbing needs. They are responsive, easy to talk to, real guys with the knowledge to fix your problems. Call JRs! read more

Nice guy, knowledgeable and happened to be available the day I called since I had a pretty minor repair. Only down sides were that he had to go home for an hour to pick up a tool. And he's very out of shape (breathing heavily while working) so I don't know if he'd be able to handle a big job himself. read more

Totaling thrilled with the service I received. I came home to a basement soaked with water pouring from my ceiling. The pipe from my ice machine in my refrigerator eroded. In a panic went on the web to find a plumber. I called two one couldnt come until the next day the other never answered. Luckily I got JR who was in patchhogue and said he would come right over; problem solved. He did a great job and price reasonable. I definitely suggest you use him emergency or not. read more

I called and left a message with your service yesterday regarding a plumbing issue. I have still not heard back from your company. Thank you for your prompt response. I will not be using your services read more

Very knowledgeable about plumbing. Very quick to respond and resolve the issue. Thank you read more

I called 4 plumbers and JR was the only one who called back. The plumber came promptly and fixed the problem. The job was done well and I recommend this company. read more

This company was recommended to us by Ray the Plumber. After calling J.R.'s, the plumber told us he would be here by 4pm, but never showed. We called the next day and left a message with the answering service, but our call was not returned. A few days later, we called a third time, and he said he'd be there by the end of the week. No show. We have been experiencing heating problems this winter (our bedroom was 57 degrees last night,) and had hoped this company would have been able to offer us some assistance. We were very disappointed that they were unable to serve us, or at least call us back and tell us that their schedule was too busy at the time. read more

Great experience using JR's plumbing . Frank Jr was very knowledgeable and was very clean and neat. He installed a bathroom faucet and changed our feed valve , relief valve and expansion tank on our boiler system and was very reasonably priced. I will be recommending them to my family and friends. read more

Called and left a message. They returned the call the next day. We have a leak and no hot water. We set up a time (1pm) and no one showed up. Called and no one answered. read more

At the beginning of February I called JR's plumbing because of its great reviews , so I call frank and ask him if he could service my gas boiler , frank says he doesn't service them , but knows of someone that is great with these types of boilers , well I get a call from this contractor called henry , so henry comes into my house and tells me that he works with frank all the time , so of course I trust him based on the current reviews , so henry goes down to my basement and looks at my boiler . within 5 mins he says it the mother board and he requested that I change out a valve that was dripping and then he gives me some BS story and needs a deposit , so I give henry the deposit and henry the supposed great referral from frank ,never shows up again , and then I text him and I get big fat stories that mean nothing to me , because now I am out 1000 all because of franks recommendation .. so now I confront frank , he now doesn't know him that well , I ask for his full name , then frank send me over henry's drivers license ( now how do you have someones drivers license if you don't know him that well ) so I go to frank and tell him since he recommended this great contractor and since I am out 1000 dollars , for him to come up with half of that so it gives me some relief after knowing I have been robbed by the person he recommended , but to this day frank just tells me he will call me back and I still do not have a call back !!! SO BEWARE OF THIS CONTRACTOR !!!! read more

On a day with almost record freezing temperatures, everyone was having all sorts of heating and frozen pipe problems. I called several plumbers. A few answered and said they would call back to try to fit me in possibly "tomorrow." The only one that kept his word was Frank at JR. and he and his assistant came THAT evening to fix a serious leak in the ceiling that was flooding my kitchen. AND at a fair price. read more

Lost all hot water Friday night into Saturday. Called the 5Star yelp plumbers, no return calls. Maybe lost in the phone service, who knows? Called JRs and got a call back from Frank. He came Saturday evening when he said, appraised the situation and Recommend Highly! read more

I used JR's Plumbing to fix a dripping faucet. I called and they came with in the hour. Frank Jr had the part I needed and the service was great. They were affordable and I would use them again. read more

three days now and still waiting for a call back. a callback only takes a few minutes and goes a long way toward instilling consumer confidence. this lack of courtesy and professionalism will steer me toward another company. read more